Assessment 3

Question 1:

Area Required corrective action

Time

Average order processing

time

Cost Ensure average cost to process an

order dose not over budget
Average cost to process
an order

Quality Corrective actions

Error rate

Production Corrective actions

Average number of orders

processed per day

Question 2:
Critically analyzes the performance against planned
objectives
Identify areas of non-performance
 limited resources (staff/equipment)
 Only operating in NSW
 Lack of funding for large marketing campaign

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 Report on systems failures which contributed to these
results
Consider failures in communication, planning, reporting
and training
Communication failure occurred owing to a reliance on documents
and documentation to transfer information at patient transition
points, poor quality documents and documentation, and
problematic access to information.

Review performance indicators and refine if necessary

Comment on the suitability of performance indicators and
what changes might be required to achieve organizational
goals
 Profit increase
 Cost less than $180
 Cost Of Goods Sold

Question 3:
Recommend performance improvement strategies
 Communicate clear goals and expectations to your
employees
 Share information and numbers
 Encourage open communication
 Not communicating or communicating late can damage
engagement
 Actively promote organizational effectiveness, reputation,
values and ethics
 Culture
 Trust
 Build engagement
 Create a strong team environment


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 Identify and redefine performance measures, if necessary
All the new staff should undergo training to ensure and
understanding about the organization’s policy and goals.

Document a training and development strategy to address

the performance of underperforming individuals or teams
No. Course Time Whom
1 Introduction of training 19/09/2017 Manager
2 Policy and process 19/09/2017 Manager
3 Organization’s goals and 19/09/2017 Manager
performance

4 Forklift license 19/09/2017 Manager

5 Test performance 19/09/2017 Manager
6 Review 19/09/2017

Identify development needs of individuals and groups

 Employee cannot drive forklift
 Employee do not have forklift license

Identify training/coaching needs

 Manager monitoring and review employees performance
 Discussion on their performance skills

Present in a development plan

 Evaluate
 Plan
 Research
 Execute
 Monitor

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Question 4:
Develop a strategy for reviewing systems processes and
work methods at B&A Toy Warehouse
 Using warehouse management system automates
administrative components of the process.

 Simple process for packing and distributing customer orders.

 Good orientation and induction programs for new staff, to

ensure they get up to speed quickly.

Describe how the implementation of your strategy would

lead to continuous improvement
 The automates system is easy to use and supporting on
administrative components of the process.

 All the new staff must be trained to ensure and

understanding about the organization’s policy and goals.

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