MANAJEMEN PARIWISATA INDONESIA

PUSAT PENDIDIKAN DAN PELATIHAN PARIWISATA

U J I A N A K H I R S E M E S T E R III
Mata Kuliah : Koresponden Perhotelan
Kelas : Perhotelan
Hari / Tanggal : Kamis, 25 Februari 2021
TAHUN AKADEMIK : 2020/2021
Waktu : 100 Menit

Nama : Jurusan :
NIM : Semester :

1. Please reply to Mr Jack Mendez email enquiry below

To: resevation@mapindohotel.com
Subject: Room Enquiry
From: Jack Mendez – Jack.Mendez@gmail. com
Date: Tuesday, 23rd February 2021

Hi Mapindo Hotel,

We plan to visit Ende for holiday and we would try to stay in your property from 25th to 27th
February 2021.

There are 3 persons of us and require for One Twin Room and Extra Bed during our stay.

Please send your offering for our references.

Thank you.

Best Regards,
JM
+34 812 1078 999

2. What is your Key to Success, please explain

3. Please send Confirmation of Reservation for below enquiry

To: resevation@mapindohotel.com
Subject: Room Reservation
From: Jack Mendez – Jack.Mendez@gmail. com
Date: Tuesday, 23rd February 2021

Hi Tin Tea,

Thank you for your offering.

Please book and confirm One Deluxe Twin Room with City View and Extra bed period 25th to 27th
February 2021.

The flight touch down at 2pm by Wings Air and leaving at 7am flight to Kupang on 3 rd March

Please arrange rental car for Kelimutu Day trip on 2nd March.

Waiting your Confirmation of our Room Reservation. Thank you.

Best Regards,
Rose
+1 205 1122559

4. Please form Memorandum for Monthly Meeting below

Ms. Stella Quido, General Manager ask her Secretary, Marcel Dome to send Memo for
Departments Head to attend Monthly meeting on Monday, 22 nd February 2021 at 9am venue
at General Manager’s Meeting Room. They should bring Department’s Report to be presented
on meeting.

5. Please spell words below using International Spelling Board

I
N
T
E
G
R
I
T
Y

6. Please complete conversation below

Reception: (In telephone display showing incoming call from Room 111 Mr Gotten Klaus)
Good Morning, Mr Klaus, this is Jane, _______ speaking _________ you?

Guest: Hi Jane, I put my Long sleeves shirt for Laundry, please _______ it.

Reception: We will collect it Mr Klaus.

There is ________ list inside wardrobe, kindly ________ it and attached with
the Laundry. You might ______ your request of instruction in ________.

Guest: I need it to be return by this evening.

Reception: Your Laundry would be _______ service since it _______ before 8 am and to
be _________ by 5 pm

Guest: That would be good, thank you Jane.

Reception: __________ , Mr Klaus. Is __________ ?

Guest: No thank you.

Reception: Please _____ us for __________ you might _________.
Have a __________ Mr Klaus

7. Please complete Thank you Letter for Departure Guest below

To: Gotten Klaus – gotten.klaus@gmail.com

Subject: Thank you from Mapindo Hotel
From: generalmanager@mapindohotel.com
Date: Tuesday, 16th February 2021

Dear Mr Gotten Klaus,

Thank you for ________ Mapindo Hotel as your ____ ______ your recent stay in Ende.

It is our _____ __ ____ had the opportunity to be of ______ to you and we ______ hope that
it has been a very _______ living _________ for you here at Mapindo Hotel. Please do
_______ with us if there is anything we __ ___to make your future stay experiences ___ ___
a much more pleasant and _________ one. We assure you that your _______ will receive our
utmost attention. I would also like to let you know that you may be _______ an electronic direct
mailer with a link to our “Mapindo Hotel Guest Survey” online form from us within the next few
days. Your feedback is __________ to us and we hope that you will take a few minutes to
______ the survey form.

Once again, ____ _____ ____ much for choosing to stay with us. We _____ ______ to
welcoming you ______ to Mapindo Hotel ____.

Yours sincerely,
Jim Morrison
General Manager
Mapindo Hotel
Mobile: +62 811 2233 4455
Email: generalmanager@mapidohotel.com

8. Please state Welcome Behaviors

9. Please complete Basic Grooming – Dress Code below

• All uniformed staff must _____ company issued _________ . Uniforms must be _____
& ______.
• No uniforms must be worn ___ and from ______.
• Nametag must be worn horizontally above the __ pocket of a shirt or jacket. For
Engineering, embroidery _____ _____ may be used.
• Footwear to be clean and in good condition. Only plain ______ dress shoes are
_______.
• Minimum jewelry may be worn. Only 1 ____ and a pair of studded ______ (for female
employees) are allowed.
• Casual clothes are _____ _______ in work places, unless otherwise stated.
10. What is the meaning of “Discipline” for you

~ Integrity is doing the right thing, even when no one is watching ~

C.S. Lewis