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NACM-Midwest-HighRadius SAP FSCM Overview 03-23-11
NACM-Midwest-HighRadius SAP FSCM Overview 03-23-11
Presented by
Vikram Gollakota
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HighRadius Product Lines
4
FSCM Modules At-A-Glance
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Receivables
Management
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SAP Credit Management
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FSCM Credit Management – Overview
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FSCM Credit Management
vs. FI-AR Credit Management
SAP
Credit Checking.
Workflow.
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A Business Partner can
have many roles For
example (Credit Mgmt,
Collections Mgmt etc)
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Various Identification
Numbers of the
customer like DUNS
number, Legacy
Customer Number,
Ticker Symbol etc
can be configured
and stored here.
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Scoring Rule
computes Credit
Score / Credit Limit
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Info Categories are
available to store
additional information
like Credit Insurance,
Negative Events etc
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Credit Segment = Credit
Control Area
Credit segments are required
for calculating the credit limit
and enable you to carry out
detailed checks at business
partner level.
Credit Limit /
Exposure and
Utilization %. Can
take you to a
detailed view
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Double click to get
to the transaction
details
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Double click to get
to the transaction
details
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Additional
Information which will
effect the credit
decision an be added
here. For example
Security, Seasonal
increase in limit etc
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Payment Behavior key
figures are fields that
summarize the
customers payment
history
Information Available on
this Screen:
1. Dunning Data
2. Oldest Open Item
Data
3. Last Payment Data
4. Key Figures (DSO,
Sales of the last 12
months, Highest
Sales in last 12
months etc)
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A business partner relationship
represents the business connection
between two business partners and is
characterized by the business partner
relationship category.
20
SAP Credit Management
Credit Checking
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Credit Checking
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Credit Checking – Definition
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Credit Checking – Standard Checks
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Check Checking – Rules Summary
25
SAP Credit Management
Credit Scoring
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Scoring Rule
computes Credit
Score / Credit
Limit
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Credit Score – Scoring Formula Example
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Score Formula: Define Steps , each
step has a condition and points that
can be assigned. All these points
can add up to a credit score
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Credit Score – Limit Formula Example
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Score Formula: Define Steps , each
step has a condition and Limit
subsequently credit limit can be
calculated and assigned.
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SAP Credit Management
Credit Workflow
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These events can trigger workflow’s, calculate
the credit score / credit limit etc. For example
External agency has downgraded the
Customer and the information has updated in
the BP. In this event we can configure the
system recalculate Credit Score and start a
workflow to have the Credit Analyst review the
customer’s account
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Credit Case and
Credit case
attributes.
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Approval Steps for
the Credit Case
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SAP FSCM Collections Management
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SAP Collections Management
Roles & Responsibilities
Monitor &
Work Item Work Item
Reallocation of
Prioritization Assignment
Workload
39
SAP Collections Management
Collection Strategy
Collection Rule 1
30 Points
Collection Rule 2
20 Points
High Risk Class
Item greater than 30 Dunning level is
days past due greater than 2
Amount to be Amount to be
collected greater than collected greater
$0.01
Collection than $0.01
No successful contact
within 5 days Strategy
Collection Rule 4
Collection Rule 3 10 Points
15 Points
There is a
resubmission due
Credit limit utilization
is greater than 95% Collection Rule 5
20 Points
There are
broken
promises to pay
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SAP Collections Management
Demonstration: Collection Manager Role
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Text
Collection Rules
within the
Collection
Strategy
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Text
Conditions within
a Collection Rule
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Text
Automatic
Prioritization of
Customer Work
Items
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Text
Priority is determined
by the valuation of each
collection rule
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SAP Collections Management
Collection Specialist
Record
Access Contact
Customer
Worklist Customer
Contact
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SAP Collections Management
Demonstration: Collection Specialist Role
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Text
Double-Click to
open customer
work item
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Text
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Text
Review payment
history
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Text
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Text
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Text
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Text
Record customer
contact resulting in
completion of the
work item
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Text
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SAP FSCM Dispute Management
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SAP Dispute Management
Centralize Information
Amounts
Priority
Customer
Contact
Reason
Attachments
Dispute
Case Object
Status
Notes
Customer
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SAP Dispute Management
Dispute Case Processing
Dispute Dispute
Case Research Resolution Case
Creation Closure
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SAP Dispute Management
Demonstration: Processing of a Dispute Case
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Text
Creation of
Dispute Case
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Text
Input selection
criteria and hit
search
Double-Click to
open dispute
case
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Text
Click on reduce
attributes
button to input
notes
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Text
Select note
type
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Text
Input notes
and click on
copy
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Text
Click on increase
attributes button to
change dispute
case attributes
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Text
Update attributes
and send to Andy
in the Logistics
Department
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Text
Double-click to
open dispute
case
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Text
Click on the
notes button
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Text
Review
notes
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Text
Attach POD to
dispute case
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Text
Input internal
notes and
return to
analyst in the
deductions
department
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Text
Double-Click
to open
dispute case
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Text
Review
notes
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Text
Review
attachments
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Text
Update Concluding
Remark notes for
correspondence
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Text
Generate Claim
Denial
Correspondence
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Text
Display
Correspondence
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Text
Claim denial
correspondence
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Text
Status
automatically
updated to closed
Amount re-paid by
the customer
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SAP Biller Direct
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Dispute Invoices Online
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Enter Dispute Details
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Customer Master Administration - Contact Info
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Customer Master Administration - Bank & Credit Card
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Questions?
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