Professional Documents
Culture Documents
Sap FSCM Collections Management
Sap FSCM Collections Management
Double-Click to
open customer
work item
Record promise
for payment or
customer contact
at the invoice level
Promise for
payment has been
recorded
Record customer
contact resulting
in completion of
the work item
Work item
completed
Creation of
Dispute Case
Invoice Posted
to AR Resubmission for
follow up
Yes
Individual Dunning
X Days No Notice OR FI
Past Prioritization Type of Correspondence Invoice
End based on Strategies Contact Paid?
Due?
Generate Account
Statement
Yes
No
Automatic
Automatic Dunned X Re-Print Invoices
times?
Worklist
Dunning Generation
Enhancement Pack 5
Collection Group
Collection Strategy
• Prioritizes a collector’s
worklist
Mark Taylor
Collection
Company Specialist
Code 4000 /
Credit Laura Fortin
Segment 1000 Collection
Group Collection
Canada Specialist
Collection
Segment Jake Pelletier
Collection
Specialist
John Smith
Collection
Large Retailers Specialist
Company Code Collection Nancy Johnson
3000 & 1000 / Group Tom Jones
Credit Segment Substitute
Collection
2000 Specialist 01/01/09 –
01/20/09
US
Collection SME Customers Tina Miller
Segment Collection Collection
Group Specialist
Enhanced worklist
which summarizes the
number and amount of
orders on credit hold
to streamline collection
efforts
Risk Category
High to Medium Risk and
greater than 80% Credit
Limit Utilization
Valuation: 15 points
Credit Limit Utilization
Dunning Level
Total Amount Past Due – Total of all overdue items in FI-Accounts Receivable
Items with Open Promise to Pay – If there items with an open promise to pay, or items
with a future payment promised on date, these items will be excluded from the ‘To Be
Collected’ amount
Dispute Cases not in a ‘To Be Collected’ Status – All open dispute cases, which have
not been updated with a status that is mapped to the ‘To Be Collected’ in collections
management, will be excluded from the ‘To Be Collected’ amount
Items with a Current Dunning Notice – If a line item in FI-Accounts Receivable has
recently been dunned, this amount will be excluded from the ‘To Be Collected’ amount.
Items Arranged for Payment – All amounts that are (a) collected with a debit memo
procedure or (b) where the account statement balance contains a payment
notification from the bank will be excluded from the ‘To Be Collected’ amount
Collection strategy to collection group assignment will be different for different types of
customers
Small to Medium Sized Customers
Larger Retailers
Collection strategy to collection group assignment may need to change during different
periods of the month or year
Cash strategy at month end or year end
Regular strategy for collection during the month
Individual collection
specialist assignment in
the business partner
collection profile
Upon worklist
generation priority is
determined by the
valuation of each
collection rule within
the collection strategy
Real Experience. Real Advantage.
[ System Demonstration: Collection Strategies
Collection rules
within the collection
strategy
Determine if
expected
collection rules
have been valuated
Simulation
results in a
High
Priority
High priority
consists of the
following
collection rules
Go to UDM_GROUP
transaction to switch from a
daily strategy to a CASH
strategy at the end of the
month, for example. Upon
regeneration of the worklist,
prioritization will be re-
determined accordingly
SESSION CODE:
3513
Please remember to complete and return your
evaluation form following this session.
For ongoing education in this area of focus, visit www.asug.com. ]
Real Experience. Real Advantage.