Telephone

English:
‘Hello’ by
Step 1 – How do you answer the telephone in English? Write the missing words.

1. Good afternoon, John . How may I help you?

call
2. Could I to Susan, please?
speaking
3. Certainly, may I have your , please?
message
4. Could you ask her to me? name
5. I’ll give her your . speak

Step 2 – Listen to the song ‘Hello’ by the British singer Adele and discuss these questions.
1. In the song, Adele is trying to call someone. Who is she trying to call?
2. How do you think she is feeling?
3. What are some of the things she wants to say to the other person?

Step 3 – Read the phone call from Adele and write the information on the message card
(in the message, you will need to change the pronouns).

Staff: Good morning. Broken Hearts Studio. May I help you?

While You Were Out
Adele: Hello, it’s me. Could I speak to my ex-boyfriend, please?
To: ex-boyfriend
Staff: Hi, Adele. I’m sorry, he’s in a meeting.
___________________ called.
Adele: Can I leave a message? I’ve called a thousand times.
Staff: Certainly. Could I have your telephone number, please? Tel:
Adele: It’s zero two... three four five... eight six nine one. _________________________
Staff: And what’s your e-mail address again, Adele? E-mail address:
Adele: It’s adele at yahoo dot heartbreaker dot com. ________@_______________
Staff: That’s adele at yahoo dot heartbreaker dot com. Message:
And what is your message?
Please ___________________
Adele: Can you ask him to meet me to go over everything?
Also, tell him to please believe that I’m sorry for _________________________
breaking his heart. _________________________
Staff: I’ll give him your message, Adele. Thank you for _________________________
calling.

Step 4 – Practice the conversation with your partner.

 Answers

Step 1 – How do you answer the telephone in English? Write the missing words.

1. Good afternoon, John speaking . How may I help you?

call
2. Could I speak to Susan, please?
speaking
3. Certainly, may I have your name , please?
message
4. Could you ask her to call me? name
5. I’ll give her your message . speak

Step 3 – Read the phone call from Adele and write the information on the message card
(in the message, you will need to change the pronouns).

Staff: Good morning. Broken Hearts Studio. May I help you?

While You Were Out
Adele: Hello, it’s me. Could I speak to my ex-boyfriend, please?
To: ex-boyfriend
Staff: Hi, Adele. I’m sorry, he’s in a meeting.
Adele called.
Adele: Can I leave a message? I’ve called a thousand times.
Staff: Certainly. Could I have your telephone number, please? Tel:
Adele: It’s zero two... three four five... eight six nine one. 02 345 8691
Staff: And what’s your e-mail address again, Adele? E-mail address:
Adele: It’s adele at yahoo dot heartbreaker dot com. adele @ yahoo.heartbreaker.com
Staff: That’s adele at yahoo dot heartbreaker dot com. Message:
And what is your message?
Please meet her to go over
Adele: Can you ask him to meet me to go over everything?
Also, tell him to please believe that I’m sorry for everything and please believe
breaking his heart. that she’s sorry for breaking
Staff: I’ll give him your message, Adele. Thank you for for breaking your heart.
calling.