Written document

Background of the scenario

The researcher have been employed as a consultant for
the hospitality business company who is planning to
establish five star property at chandragiri, Kathmandu
where as per the consultant responsibility are :
1.To help them understand the type of accommodation
services available
2.To present the trends and technologies for the sector.
3.To examine the impact they have on the different
functions, services and guest provisions.
1.Introduction of hospitality industry
The hospitality industry is a huge and famous industry in this world, and there are multiple
areas in this industry. This industry is specialized by training. This gigantic sector includes
tourism and tour, traditional hospitality industry such as resorts and hotels, motel and a range
of other hospitality services. ( Johnston, 2010). Because of this industry is famous so there is
several advantages in this industry.

Neighborliness is the connection among visitor and have, or the demonstration or practice of
being cordial. In particular, this incorporates the gathering and diversion of visitors, guests, or
outsiders, resorts, participation clubs, shows, attractions, exceptional occasions, and different
administrations for explorers and vacationers. Inn, inns, motels, or such organizations that gives
momentary or transient housing, with or without food. The cordiality business comprises of
general class of fields inside the assistance business that incorporates dwelling, eateries,
occasion arranging, amusement parks, transportation, journey line, and extra fields inside the
travel industry .
2.Scale and Size of accommodation services found in
hospitality industry

1.World class services:

These are often referred to as luxury/five star hotels, as their key markets they target top
business executives, film celebrities, high –ranking political figures, and affluent clientele. they
offer luxury restaurants and lounges, valet services, concierge services and private dining
facilities as well.

2.Mid-range services:

The largest portion of the traveling public is otherwise drawn to the 3 to 4-star hotel operation.
This type of hotel does not provide complex facilities and has sufficient staffing. They also have
uniform service, room service for food and drinks, in-room entertainment and Wi-Fi, etc.

3.Budget / Limited Service:

These hotels provide clean, comfortable, safe, inexpensive rooms and meet the basic need of
guests. It focuses on meetings the most basic needs of guest providing clean, comfortable and
inexpensive rooms. Also known as economy or limited services hotels, they appeal primarily to
budget-minded travellers and groups. " Budget hotels appeal primarily to budget-minded
travellers who want a room with minimum services and amenities required for the comfortable
stay, without unnecessary paying additional cost for costly services.

Classification of hotel on the basis of size:

1.Small hotel: Hotel with 100 rooms and less may be termed as small hotels.

2.Medium size hotels : Hotels which have 100-300 rooms is know as medium sized hotel.

3.Large hotels : Hotels which have more than 300 rooms are termed as large hotels.

4.Mega hotels: are those hotels with more than 1000 rooms .

The above categories enable hotels of similar size to compare operating procedures and
statistical results.

(https://setupmyhotel.com/train-my-hotel-staff/..)
3.Different forms of ownership applicable to
accommodation services.
There are four basic types of hotel ownership and management: franchise, privately owned and
operated, leased and managed. A franchise operation is privately owned, but the owner pays
an up-front fee to purchase the franchise along with ongoing royalties. A privately owned and
operated hotel may have investors or others with a financial interest in the hotel, but the
ownership structure is in one person or company’s name. Leased hotels are owned by an
individual or company, but normally lease the physical building. A managed hotel is also
privately owned, but has signed an agreement with another hotel brand to run the hotel
operations. (By: Hannah Wickford) September 26, 2017 Updated

1.Franchise Model:

A franchise hotel operation has clear advantages and disadvantages. While the hotel will
benefit from recognition of the brand name by consumers, a proven business model and
national marketing, the hotel’s owner is dependent on that brand name for its business. If the
brand loses popularity with consumers, the owner’s business suffers as well. In addition, since a
franchise is generally limited to the territory it can market in and cannot franchise itself, its
growth options are limited to purchasing additional franchises.

2.Privately Owned and Operated:

This type of hotel ownership gives an owner the most freedom, but also the biggest risk. The
hotel owner is free to make all decisions on staff, operational structure and growth, but does
not have the benefit of a brand behind him. All marketing research and efforts must be built
from the ground up.

3.Leased:

Leased hotels are also privately owned, but the physical hotel building belongs to someone
else. These types of arrangements are generally on long-term leases. The lessor will stipulate a
minimum rent for the premises, and may also include a sliding scale based on total revenue for
ongoing rent.

4.Managed:

While the trend for new hotels is to open as franchises, existing hotels quite frequently go
the managed route. This is where an existing privately owned hotel partners with a recognized
brand name or smaller, more experienced hotel. The hotel continues to be privately owned, but
the managing hotel takes over the day-to-day operations of the business and quite frequently
lends its brand name as well. The managing hotel charges royalties based on total revenues.

4.Role that, grading, classifications systems and

online review sites play when potential guests look for
and book accommodation
The term convenience has been gotten from the Latin word “accommodare” which intends to
fit one thing to another. In cordiality industry the term convenience alludes to a room building
or housing which gives haven to an individual to remain, rest and live. There are various sorts of
spaces that group as convenience however in the cordiality business the term is utilized to
allude to a room at an accommodation organization, for example, lodging, resort, hotel, motels,
and so away.

Roles that grading, classification systems and online review sites play when potential guests
look and book accommodation are as follows:

1. creating a first impression:

Grading, classification systems and online surveys are the primary things clients judge the hotel
by . while looking or reservation hotels, the customers will pay special mind to the stars which
fills in as direct hotspot for the important details.

2.Data Analytics:

Data analysis allows the guest inspecting , modeling data with the goal of discovering useful
information about the hotels and that will help hoteliers gain a deeper insight to improve the
way the hotel functions.

3.. To judge the quality

The evaluating, arrangement framework and online audits, the customers can replay on the
quality and administrations advertised. The more the quantity of stars, the bigger is the worth
that is related to the lodging's conveniences and friendliness. The framework plans to rate the
quality, consistency and saw estimation of the offices and administrations. In this manner you
can without much of a stretch be dependent on the stars for your luxurious stay.

4.Easy to booking and decision making:

Room rates can be controlled better and reservations can be expanded straightforwardly from
own site. Visitors can be given a virtual visit through the lodgings on the hotel site, along these
lines giving them a superior thought regarding the genuine property and its makes way easier
to take decision for booking hotels .

Grading, order frameworks and online audits gives confirmation to both the nearby and Global
vacationers that a foundation has been evaluated and affirmed by a free outsider An individual
can choose whether or not o book the convenience at the evaluating arrangement frameworks
and online surveys gives a dependable sign of anticipated administrations and contributions

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Conclusion

As per above conclusion, there are brief introduction about hospitality industry and the
classification basis of scale and size of hotel with different forms of ownership in
accommodation services as well as debating about grading, reviewing online sites and
classification of system when clients looks for booking hotels.

Roles that grading, classification systems and online review sites play when potential guests look and
book accommodation are as follows:

Roles that grading, classification systems and online review sites play when potential guests look and
book accommodation are as follows: Roles that grading, classification systems and online review sites
play when potential guests look and book accommodation are as follows: