Questionnaire

Good Morning/Afternoon/Evening. I am IV semester MBA student of Federal Institute of Science and

Technology (FISAT), Angamaly. I am doing my project in HR on the topic LEVEL OF
SATISFACTION OF EMPLOYEES TOWARDS WELFARE PROGRAMMES IN PUBLIC
SECTOR UNITS WITH SPECIAL REFERENCE TO YOUR COMPANY. For the completion of
the project I kindly request your valuable opinions and suggestions and I expect your co-operation also to
fill the questionnaire given below.

• All the instructions (or information???) gathered will be kept strictly confidential.

• Only aggregate results will be collated and detailed in the report.

• Please tick the columns Highly satisfied, Satisfied, Moderately Satisfied, Dissatisfied,
Highly Dissatisfied as applicable

Personal Information (It is better to ask personal questions at the end.)

a. Age

Below 25 25-35 35-45 45-55 Above 55

b. Gender: Male Female

c. Educational Qualification

Below SSLC SSLC Graduation P.G Above P.G

d. Position Held........................

e. Regular/ Contract.................

Sl.No Statements Highly Satisfied Moderately Dissatisfie Highly

Satisfied Satisfied d Dissatisfied
1 The procedure adopted for
career growth of workers
2 Working environment of
KEL
3 Safety practices for the
welfare of its workers
4 Staff Benevolent Fund
5 Recreation of employees
6 Educational assistance
provided for children’s
education
7 Organisation’s policy for
death in harness
8 Appreciation and
recognition given to
employees for their
excellence
9 Assistance for post death
formalities of employees
and relatives
10 Retirement benefit
11 HRA
12 Washing Allowance
13 Footwear Allowance
14 Night Shift Allowance
15 Canteen Subsidy
16 Festival Allowance
17 Heat Treatment Allowance
18 Rest Room Facility
19 Training programs
conducted
20 Uniform Allowance
21 Counselling process
22 First aid
23 The grievance handling
procedure in the company
24 Work shift timings
19.Which of the following facilities are provided by the company?

Facility Yes No No
opinion
Housing
Recreation
Uniform
Health Insurance
Conducive working
conditions
Lighting and
ventilation
Safe Drinking
water/ Rest room

19. Kindly give your suggestions for any desired improvements in the current welfare system
……………………………………………………………………………………………………………
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Thank You for your co-operation

You really need to find out what welfare schemes are there for different levels of staff and prepare
questions incorporating those measures. Thus, your study will be more focussed than “stabbing in the
dark” with a general questionnaire. Respondents will be bored answering a questionnaire where
irrelevant questions are included or where certain measures are not present.

You have identified so may intra-mural and extra-mural factors. You do not seem to have incorporated
those. Some of them may be more important at worker level.

What is the purpose of the Goyal’s model? Where are you incorporating that in your study?

Please see my posts where I have attached some MBA projects. Take a look at the methodology
section. Also, look for Cross-mapping Matrix; it shows how the objectives are linked to the conceptual
framework; and how both are effected in the questionnaire used.