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Kyle Shelton

Portland, OR
503-933-5533
kshellsster@gmail.com
WORK EXPERIENCE

Retail Associate
Hotbox Smokeshop (Portland, OR) Oct. 2018 - Dec. 2019
● Sold high-end blown glass wares and novelty gifts
● Operated POS system; balanced register; managed returns

Administrative Assistant
Knapp’s Service & Appliance Repair (Portland, OR) April - Oct. 2018
● Fielded inquiries from potential customers; set appointments; dispatched technicians
● General clerical duties

Wardrobe Consultant
Men’s Wearhouse (Portland, OR) May 2014 – Oct. 2018
● Retail clothing sales; general customer service
● Booked wedding groups and tuxedo rentals; shipped inventory; verified merchandise
● Built loyal clientele base; grossed highest individual sales within downtown location over multiple quarters

Server
Mix n’ Match Creamery (Portland, OR) June 2013 – Sept. 2014
● Concocted hundreds of combinations of ice cream flavors by using liquid nitrogen (LN2)
● Recorded inventory; cash reconciliation; single person food card set-up and break-down
● Successfully managed up to 15 customers at a time
● Positively handled the many disorderly patrons that visit the SW 3rd and Ash Street area

Customer Service Representative


MODA Health (Portland, OR) Feb. 2008 – Oct. 2011
● Took inbound calls for dental insurance
● Explained benefits and claim payments to dental offices and members
● Coordinated and tracked onsite interpreters for state insured patients
● Use of multiple software systems at once, including Excel, Word, Outlook, etc.

Merchant Service Representative


PreCash, Inc. (Portland, OR) June 2005 – Jan. 2008
● Took inbound calls in a call center environment
● Assisted customers with set up, use, and troubleshooting PreCash software
● Placed product orders for merchants
● Tracked bill payments for over 50 different service providers
● Technical support for over 15,000 retail locations
● Submit detailed reports of bank statements

EDUCATION

Associate Degree in General Studies


Portland Community College (Portland, OR) 2014 – 2016
● Focus on Environmental Studies and Anthropology

ADDITIONAL SKILLS

Microsoft Office (including Office, Excel, & Outlook), Google Suite, multi-line phones, origami

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