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 Table of Contents
Assessment Task 1: Develop Business Plan.................................................................................................3

PART A–BUSINESS PLAN KNOWLEDGE........................................................................................................3

PART C: BUSINESS PLAN SWOT ANALYSIS...................................................................................................3

PART D: STAKEHOLDER CONSULTATION.....................................................................................................4

PART E: DEVELOP BUSINESS PLAN...............................................................................................................5

ASSESSMENT TASK 2: IMPLEMENT AND MONITOR BUSINESS PLAN...........................................................7

PART A.........................................................................................................................................................7

PART B.........................................................................................................................................................7

PART D – UNDERTAKE COACHING.............................................................................................................10

PART E – REVIEW PROCESS........................................................................................................................10

ASSESSMENT TASK 3: WRITTEN QUESTIONS.............................................................................................11

References.................................................................................................................................................14

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Assessment Task 1: Develop Business Plan

PART A–BUSINESS PLAN KNOWLEDGE

Questions

1. The process to develop a business plan are:

· Summary
· Description of company – business, goals and objectives
· Analysis of market
· Description of product/service
· Description of management
· Description of operation
· Summary of financial
· Proposed financing
· Future plan

2. The performance objective is defined as a statements that explains or presents the

product, services and outcome of program and projects in a quantitative manner.
Performance measure is a tool used for acknowledgement of managing and improving the
operation of programs and organizations (Brown & King, 2011). Similarly, Key
Performance indicator refers to a measurable value that indicates the company’s
effectiveness for gaining key business objectives (Klipfolio, 2021).
3. Stakeholders are the people having direct and indirect connection with the work of
project. It includes sponsor, customers, sub-contractors, suppliers and even government

PART C: BUSINESS PLAN SWOT ANALYSIS

Strength Weakness
Improvement in resources, assets and people Insufficient technical capabilities among
and financial reserves and returns employees

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 Opportunities Threat
Development in market policies Political and economic effects

PART D: STAKEHOLDER CONSULTATION

Slide 1

Summary of research findings

 More preferable method of email is personalized messaging

 Plain text email and transactional email is least preferred
 Videos are one of the effective method of social media content
 Marketing automation is effective type of MarTech utilization

Slide 2

Summary of SWOT analysis

 Business is improvised with resources, assets and people with financial reserves
 Technical capabilities of employees are insufficient
 Policies of market is developed
 The threat of business is political and economic effects

Slide 3

Current business objectives

 To promote new products and services

 To strengthen the business digital presence

 To lead the generation in the market and business

Slide 4

Strategies of Business plan

1. Price skimming

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 2. Pricing for Market Penertration

3. Product line pricing

4. Optional product pricing

5. Captive product pricing

Recommendation: product designer must be hired to effectively acquire business needs and
goals to influence customers for new product or services.

Slide 5

Performance objectives

1. Regular monitoring of activity time and leisure time

2. Demand management of work

3. Overcome barriers of physical activities

4. Family and friends preferences are audited

Slide 6

Financial performance objectives

1. Provision of economic decisions

2. Determining financial position and information about performance of enterprise

3. Provision of information about changes in financial position

PART E: DEVELOP BUSINESS PLAN

Draft of updated business plan

Objectives:

 To promote new products and services

 To strengthen the business digital presence

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  To lead the generation in the market and business

Performance objectives

1. Regular monitoring of activity time and leisure time

2. Demand management of work

3. Build an audience of potential leads by driving people to complete a specific action

4. Overcome barriers of physical activities

5. Family and friends preferences are audited

6. Identify the waste produced by employees

Organizational Chart
● Ad
● CE mi
O n

● CO
O

● O
● IT ● VP ● VP ● Human
pe
/ of of resource
ra
W Manager

Business services available

1. Management services
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 2. Software services
3. Consulting services
4. Training services
5. Financial services
6. Marketing services
7. Travel services

SWOT analysis

Strength Weakness
Improvement in resources, assets and people Insufficient technical capabilities among
and financial reserves and returns employees
Opportunities Threat
Development in market policies Political and economic effects

Action plan

S.N. Action Responsibility Completion date

1. Define organizational goals Management team 28 May
and strategies
2. Define performance goals Team lead 28 May
3. Communicate plan to Key staffs 28 April
organization
4. Awareness on Brand Management team 25 May
4. Connect plans to operational Management team 28 May
teams
5. Recruiting new staff Management team 28 April
6. Training to new employee Team lead 28 June

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ASSESSMENT TASK 2: IMPLEMENT AND MONITOR BUSINESS
PLAN

PART A
EMAIL TEMPLATE

PART B

S.N. Action Responsibility Completion date

1. Define organizational goals Management team Completed
and strategies
2. Define performance goals Team lead Completed
3. Communicate plan to Key staffs Completed
organization
4. Connect plans to operational Management team Completed
teams
5. Recruiting new staff Management team Completed
6. Training to new employee Team lead Completed

PART C – MONITOR AND ANALYSE BUSINESS PLAN

● CE ● Ad
O mi
n

● CO
O

● O
pe 7
ra
 ● IT ● VP ● VP ● Human
/ of of resource
W Manager

● Pr
od
uct
de

Overview

The purpose of analysis is to identify the gap between targeted and achieved goals and plan
further process with discussion.

Performance objective analysis

Evaluation of brand awareness objective

The brand awareness objective is effective among the employees through which brand of
organization has been promoted sufficiently and services has been utilized in larger quantity
(Seturi, 2017). However, the task is still lagging behind and is still incomplete.

Evaluation of sustainability objective

The waste and electricity consumption has been decreased in an immense quantity.

Evaluation of governance objective

Organizational plans and policies are accepted and followed by the employees and employees
started being open towards the ethical consideration.

Evaluation of quality standards objective

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Customer satisfaction related to the organizational services has increased with the higher
utilization of services and value for money.

Evaluation of retention of skilled employee objective

The employee turnover has been decreased into zero.

Action plan outcomes

The action plan was effective for the improvement in the work performances of the employees to
increase customer satisfaction. It enhance the awareness among the employees about the brands
and organizational services that increased the utilization of services.

Recommendations

It is essential to promote even more about the organizational brands to increase the level of
awareness and utilization of services.

PART D – UNDERTAKE COACHING

Training session

Time management is an essential task and skills that every people must adhere in their day to day
activities (Alvarez Sainz, Ferrero, & Ugidos, 2019). It is about managing our self and teaches us
about management of each minute and seconds. There are various types of time management
strategies and techniques that people can follow. I am going to teach you two types of time
management techniques:

1. Developing prioritized goals

Goals are must in people life as it directs the destination of individuals and prevents
people from any diversion. People can easily get distracted from shiny object thus goals
are indispensable to figure true values.
2. Learn to say NO

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 It is essential to determine the priorities in life and workplace as people may not be able
to handle each and every situation. Therefore, it is an essential task or skill to say No for
the things that are not possible or cannot be happen by yourself.

PART E – REVIEW PROCESS

Meeting with Gavin Stead

The meeting room has been well-facilitated and participants are provided with agenda of
meeting.

Me: The business plan was effective to raise the awareness among employees related to the
organization services and brand. Similarly, the customer satisfaction rate was also increase in an
enormous way to provide the services. However, there are some limitation on the plan as it could
not raise the utilization services among the employees. It implies that employees are still not
satisfied with the services provided by organization.

Gavin: What changes would you like to make to complete the task next time?

Me: The changes I would like to recommend is that it is essential to make a plan in a holistic
manner with the involvement of all stakeholders related to the project. The training and
monitoring must be conducted in a regular manner.

ASSESSMENT TASK 3: WRITTEN QUESTIONS

QUESTION 1

List five major components of any business plan


i. Executive summary
ii. Business description
iii. Market research and strategies
iv. Management and personnel
v. Financial documents

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QUESTION 2

How could you measure if your business plan was successful? Include at least FOUR (4) Key
Performance Indicators you would use to measure success.


· Profit
· Number of Customers
· Employee satisfaction
· Customer satisfaction & retention

QUESTION 3

List 4 methods or strategies a business could implement to monitor the performance of a

business.


· Check customer satisfaction
· Perform performance review
· Analyze business’s financial statement
· Assess own expectation

QUESTION 4

What external experts or consultants would you engage to assist you in preparing a business
plan? Outline what each expert might contribute.

 I would engage lawyer, accountant, banker and business mentor in preparing a business
plan.
· Lawyer: Lawyer helps to create legal paperwork for a business structure to limit liability
and meet business goals.
· Accountant: An accountant helps to develop an understanding about cash flow and
financial statement of the business (O’Bryan, Berry, Troutman, & Quirin, 2000).

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 · Banker: Bank provides finance for a business through a line of credit and overdraft loan.
· Business mentor: Provides advice about business world and helps to operate business
strategically.

QUESTION 5

What licences and / or permits may be required for a new business? Provide at least five (5)

· Australian Business Number (ABN)

· Occupational health & safety permits
· Taxation
· General business license
· Sales tax permit

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 QUESTION 6
Briefly explain why having a Skilled Workforce is essential to successfully implement a
business plan.
 Skilled workforce is a major component of a successful business organization
(Robertson, 2003). Success or failure of business plan depends upon quality of
workforce. Skilled workforce are well-trained and can maintain high level of
performance. They helps to increase productivity and profitability.

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References
Alvarez Sainz, M., Ferrero, A. M., & Ugidos, A. (2019). Time management: skills to learn and put into
practice. Education and Training, 1(5). https://doi.org/10.1108/ET-01-2018-0027

Brown, C. L., & King, M. H. (2011). Performance Objectives and Measurement. In Education.
https://doi.org/10.1093/obo/9780199756810-0047

Klipfolio. (2021). What is a KPI? Retrieved from klipfolio website:

https://www.klipfolio.com/resources/articles/what-is-a-key-performance-indicator

O’Bryan, D., Berry, K. T., Troutman, C., & Quirin, J. J. (2000). Using accounting equation analysis to teach
the statement of cash flows in the first financial accounting course. Journal of Accounting
Education, 18(2), 147–155. https://doi.org/10.1016/S0748-5751(00)00010-5

Robertson, P. L. (2003). The role of training and skilled labour in the success of SMEs in developing
economies. Education and Training, 45(8/9), 461–473.
https://doi.org/10.1108/00400910310508856

Seturi, M. (2017). Brand Awareness And Success In The Market. Journal of International Scientific
Publications, 11.

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