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ACTIVIDAD 14 EVIDENCIA 3 Logistic
ACTIVIDAD 14 EVIDENCIA 3 Logistic
SENA
GESTION LOGISTICA
2020
CUSTOMER SATISFACTION TOOL
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e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leído, escriba una oración que resuma la idea
principal.
Paragraph 1:
Top management recognizing, communicating and acting, seeks customer
satisfaction in a critical and strategic decision.
Paragraph 2:
Satisfying the needs and expectations of the client is the greatest achievement of
an organization that has committed to serve.
Paragraph 3:
Customer satisfaction is an investment that produces results in the medium or long
term.
Paragraph 4:
Top management communicates and involves all staff, raising awareness of
customer satisfaction at any level.
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