MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

OUT PATIENT
DEPARTMENT
(OPD)

NCM 107 RLE CLINICAL

Wednesday 1:00 PM – 5:00 PM

Submitted by:
REGALA, BIANCA YSABELLE M.
BSN II – B
Group 4
 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

1. DEFINE OPD
OPD means an Out Patient Department of a hospital. It is the section of the
hospital where patients are provided medical consultations and other allied services.

It has following parts and services

 Consultation chambers where patients are provided medical, surgical or

allied (physiotherapy, dietetics) consultation and expert opinion.
 Examination rooms where patients can be examined for any disease
condition.
 Diagnostics which have radiology, pathology,microbiology and other
diagnostic services and/or sample collection points
 Pharmacy which provides medications to the patients.
Other services can be part of it on need basis.

The importance of OPD is such that it is considered one of the most valuable
departments of hospital.

 It provides 30–35% of hospital revenue by ways of consultation fees,

diagnostic tests etc.
 It is point of entry for more than 50% of IPD patients.
 It is a screening point (triage) for patients according to treatment
need.
 It is a reflection of popularity of hospital as more popular hospitals
would have more patients coming to OPD by choice. Patients also get the
first impression of the hospital by visiting OPD.
This is where one consults a doctor according to their issues.

Out patient means patients who are not admitted to the hospital. These are
basically synonymous to doctor’s chambers. It is the same as taking an appointment
and visiting a doctor’s chamber, just here, the “chambers” are under the hospital’s
banner and one takes the appointment, on reaching the hospital, from the reception,
whereas you might have to take prior appointment while visiting a doctor in a chamber.

The hospital’s doctors have a particular schedule as to who sits in the OPD on
which day, one will have to consult the the doctor in charge on the day of the visit. For
 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

example, if you're having chest pain, you will be asked to consult the doctor in the
cardiology OPD. Whereas, in a private chamber scenario, when you have chest pain,
you choose which particular doctor’s chamber you want to visit.

2. TYPES OF OPD
a. Centralized: Grouped together in the form of OPD complex. Consultants
from different departments come to this area for OPD work.
b. Decentralized: Outpatient care is provided in respective department of
hospital
c. GENERAL OUTPATIENT: All the patients other than emergencies who
report directly to the OPD
d. EMERGENCY OUT PATIENT: A person given emergency medical care
for condition which is real or perceived emergency.
e. REFFERED OUTPATIENT: A person referred to an OPD by his attending
physician for specific Diagnostic/treatment procedure.

3. FUNCTIONS OF OPD
To provide specialist diagnostic, medical opinion to outpatients.
To treat patients on ambulatory basis or domiciliary basis.
Screen patients for hospitalization.
Follow up treatment of discharge patients.
Training and education of medical, paramedical and nursing staff.
Collection, compilation and analysis of medical records.
Provide primary healthcare by means of health education immunization
well baby clinic Voluntary Counseling & Testing Centre (VCTC) for
HIV/AIDS.

4. LOCATION OF THE OPD

 On ground floor should share with IPD, diagnostic & therapeutic facilities.
 It should have direct access from the entrance of the hospital.
 There should be sufficient space for parking of the vehicles: areas should
be dust free, noise free and comfortable.
 Movement of patients should be in one direction.
 It should share with IPD, diagnostic & therapeutic facilities.
 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

 OPD should be adjacent to casualty

 Amenable for future expansion
 Preferable to have OPD of all specialties in same building to facilitate
cross–reference between various specialties
 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

5. LAYOUT OF OPD

6. IDEAL SIZE OF THE OPD

 Bureau of Indian Standards (BIS) recommended
 2 sqm/bed for entrance
 10 sqm/bed for ambulatory zone
 6 sqm/bed for diagnostic zone
 60 sqm/bed for Total Hospital Area
 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

7. ORGANIZATIONAL CHART

8. Areas of OPD
 Patient’s Area Et
Entrance
Reception
 Administrative
Registration
Administrative office
Record room
Public relation office
Desks
Accounts & billing
Waiting area
Security
Public utility services
Transport
Snack bar
Store rooms
Cloak room
ATM machine
 Clinical Area
PCO
 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

Subwaiting area Blood bank

Consulting chambers
Examination room  Circulation
Dressing room Stairs
Minor OT Lifts
Lab Conveyor belts
Pharmacy Corridors
Radiology
Physiotherapy

9. Equipments
 Diagnostic  Motoring
BP apparatus Pulse oximeter
Endoscope Cardiac monitor
Portable x-ray machine ECG machine
Portable USG machine
2D echo  Instruments
Otoscope IV set
Tracheostomy set
Instrument trolley
 Therapeutic
Nebulizer  Other
Laryngoscope Worktable
Bronchoscope Patient’s couch
Defibrillator Chairs
Physician’s desk
Revolving stool
Stretchers

10. Staffing of OPD

 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

Medical staff: Chief consultant of respective departments. Residents and

interns in teaching hospital.
Nursing staff: posted on rotational basis.
Paramedical staff
Technicians
Security staff
Housekeeping personnel

11. OPD PROCESS OR FLOW CHART

 MISSION

MABINI COLLEGES INCORPORATED “MABINI COLLEGES provides quality

VISION
Governor Panotes Avenue,
“MABINI COLLEGES shall cultivate a CULTURE Daet, Camarines Norte
of EXCELLENCE in education.”
Tel. no. (054) 721-1281 local 109
Email: mabinicollege@hotmail.com
instruction, research and extension service
programs at all educational levels as its
monumental contribution to national and global
growth and development.
Specifically, it transforms students into:
1. God – fearing;

2. Nation – loving;

12. MANEGERIAL ISSUES

OPD Timing
Appointment system
Over crowding
Absenteeism
Quality management
Public relation management computerization