Syeda Aisha Gul

House # 334-R/2, Lane # 06,

Peshawar Road Rawalpindi Cantt.
Tel: +923325571116
Email : gulaisha236@gmail.com

PROFILE

I have served in different industries for over 13 years as in various leadership, Marketing,
Operational, HR, Service and Administrative roles. As an experienced Manager; I always strive to
thoroughly follow the organizational procedures and consistently strive to exceed expectations in
performing my duties. My specialty throughout the career has been operations, Hospitality
Management, Marketing Management, Service Management, Facility Management for personnel
and corporate culture. I have computer skills and am well versed in English, Urdu and Punjabi My
peers know me as a very straightforward, sincere, honest and dedicated individual.

COMPETENCY

PROFESSIONALISM:

I have extensive experience in managing groups of individuals (Internal & External Customers)
working in different environments, ensuring they remain motivated and focused on their tasks and
taking care of their needs in a 24x7 operational environment. Being a Marketing, Operational & HR
Manager of 12 plus years, I have the ability and the expertise to lead personnel of mixed ethnic and
social backgrounds in a potent and effective manner.

HUMAN RESOURCE EXPERIECE:

I also worked as a HR Manager, during which i extensively worked on making different HR policies,
screening, testing, interviewing and short listing for further selection of candidates. I was also
dealing with records handling of employees which include (Leave Records, Monthly & Medical
Expense Details & Commission calculations of Sales Staff), along with dealing with finance
department on PAYROLL Management.

ADMINISTRATION AND EXECUTION:

I have the ability and strive at all times to administer organizational policies to nth degree in
a multi cultural environment while keeping the friction low. Keeping all the resources
together; engaged on their goals and helping them in achieving the results that exceed
expectations. I am also qualified in procurement procedures, billing and receipt of
expenditures on various services and equipment throughout my career.
MARKETING EXPERIECE:

I have a masters degree in Business Administration with major in Marketing. I have served in
Banking as a Relationship Manager to achieve branch sales targets within the budget.
 KEY AREAS OF EXPERTISE

HR Management:
I as an HR Manager involves in developing and implementing HR strategies and initiatives aligned
with the overall business strategy. Bridging management and employee relations by addressing
demands, grievances or other issues. Managing the recruitment & selection process, Payroll
Management and employee data base.

Customer Service Management:

I as a Customer service representative ensure that the needs of customers are being satisfied. Their
aim is to provide excellent customer service and to promote this idea throughout the organization
they work for and managing a team of customer services staff; handling face-to-face enquiries from
customers.

Event Management:
I have done event planning, design and production while managing all project delivery elements
within time limits. I use to conduct market research, gather information, and negotiable contracts
prior to closing any deals. Organize facilities and manage all event’s details such as decor,
catering, entertainment, transportation, location, invitee list, special guests, equipment,
promotional material etc.

Project Management:
I have managed to provide administrative support to Project Management, Project Senior Staff
(Pharmacist, Doctors) & project accountants. To maintain neat, orderly, complete legal
documents and project files. To support and to be flexible in assisting other team member as
needed.

Facility Management:
I have managed facilities such as booking of 5 star hotels to accommodate members of all ranks.
This includes regular repair and maintenance of the facilities; hiring local labour to do the
required tasks. The day to day running of utilities such as gas, electricity food items and security
for the facilities.
Throughout my career I have worked with local service providers in making sure the facilities are
well looked after.

Hospitality Management:
I have arranged Air tickets, functions throughout my career, ranging from receptions for VIP guests,
making sure their accommodation and amenities are well looked after.

CAREER HISTORY

Jupitor Group of Companies – JINN Petroleum Pvt Ltd

HR & Admin Manager
October 2018 — till Present
I am currently involved in developing policies and directs and coordinates human resources
activities, such as employment, compensation, labor relations, benefits, training, and employee
services, Recruitment & selection process.
HR & Project Coordinator
July 2017 — October 2018
My duty is to accomplish department objectives by meeting work and cost standards; providing
work direction to staff. And also accomplishes work requirements by orienting, training, assigning,
scheduling, and coaching employees. Meets work standards by following productivity, quality,
and customer-service standards; resolving operational problems; identifying work process
improvements.

British Council
Supervisor (INVIGILATIONS) as Free Lancer
March 2017 — Feb 2018
My Duties include to ensure that any test administered by British Councilruns smoothly on the test
days and that all assigned test day duties and standards are met, and also to ensure the
preparation before and after the exams.

TelXperts-Smart Cities Expo World Forum

Business Event Manager
November 2016 — July 2017
My Duties Included Event planning, design and production while managing all project delivery
elements within time limits.Liaise with clients to identify their needs and to ensure customer
satisfaction.Conduct market research gather information and negotiate contracts prior to closing any
deals.Provide feedback and periodic reports to stakeholders.Propose ideas to improve provided
services and event quality.Organize facilities and manage all event’s details such as decor, catering,
entertainment, transportation, location, invitee list, special guests, equipment, promotional
material etc.
AMGOMED PHARMACEUTICAL

Manager HR & Operations

October 2014 — February 2017
My duties included policy making for HR, procurement, sales & product delivery. I have also
been working as coordinator to CEO.

NIB BANK LTD

Relationship Manager
November 2012 – July 2014
Under my command were sales staff & other contractual BCOT Staff to groom them and to learn
them sales tactics to gather customer of (Liability, Assets, LC) and best possible way to serve
customers. In the absence of Branch manager i served as officiating Branch Manager.

NIB BANK LTD

Customer Services Representative

October 2008 – October 2012
I was serving both internal & external customers, also was coordinating with services &
operations department to resolve customer issues.

NIB BANK LTD

Relationship Officer
October 2006 – September 2008
I was serving both internal & external customers, also was coordinating with existing customers to
achieve the upcoming targets and to maintain the targets.
 ACADEMIC QUALIFICATION

Year of Institute/University Course Percent/CGPA

Passing
MBA-
Marketing
2015 University of Lahore, Islamabad Pakistan 3.90/4.00
(Gold
Medalist)

Punjab College of Commerce, Islamabad

2006 B.Com(IT) 65%
Pakistan

Askaria College of Information Technology

2003 ICS 70%
(Federal Board)

2001 F.G Girls High School (Federal Board) Matric 62%

CERTIFICATES & ACHIEVEMENTS

 Best Theme designer for Planner & Calendar for year 2015-2016
 Achieved Gold Medal in MBA (Marketing)
 Operation Officer as a Certified Teller by NIB Bank (May 2011 to October 2011)
 Excellence Certificate: University of Lahore, Lahore business school excellence
certificate and award in recognition of 1st position holder of the semester.
 Workshop on Service Quality: The workshop developed and strengthened
enthusiasm for excelling in service delivery and creating new benchmark for
customer satisfaction.
 Training on Banca assurance Product.
 Achieved the six months target in 2 months only.
 Total business generated through sales has lowered the cost of branch & increases
the profitability of branch.
 Increased the visibility of products.
 Selected for Annual Sales Conference in "Phuket Thailand" on the basis of my
Performance.

COMPUTER SKILLS

Possess a very good aptitude for computer software and proven proficiency in use of
following computer software:

 Microsoft Office applications, including MS Excel, MS Word, MS PowerPoint.

 SPSS Software (Statistical Package for Social Sciences).
 Quick Book & SAP(ERP)
 SME/SEO