STEPHEN S.

CHUN
1444 Northam Rd. | Columbus, OH 43221
(614) 203-2795 | ssgchun@gmail.com

WORK EXPERIENCE

● Barnes and Noble, Columbus, OH – ​Bookseller / Barista / Receiver

August 2018 – August 2020
○ Assisted customers in finding and recommending books.
○ Answered phone calls regarding questions about store operations, orders, and events.
○ Actively promoted and sold memberships.
○ Stocked and maintained the sales floor, cafe, and receiving area.
○ Prepared drinks and food in accordance with health codes and cafe standards.
○ Processed daily receipts, customer orders, and returns.
○ Received and processed merchandise.
○ Supported floor team.

● Columbus Zoo and Aquarium, Powell, OH – ​Membership Team

November 2017 – December 2018
o Sold and processed memberships and season passes.
o Followed data entry protocols to maintain an accurate database.
o Answered phone calls regarding membership and general zoo questions.
o Assisted with the Customer Contact Center as needed.

● Knife News, Columbus, OH – ​Research Assistant

October 2017 – March 2018
o Assisted editors and writers by conducting research for various articles.
o Conducted and recorded interviews.
o Data entry and cleaning for creating databases.
o Video recording and photography.

● Rock City Church, Columbus, OH – ​Administrative Intern

August 2017 – December 2017
o Processed and reviewed weekly offerings, volunteers, and attendance statistics.
o Prepared materials and other required supplies for our four campuses.
o Recorded and maintained office inventory for all departments.
o Assisted other departments when needed.
o Assisted in various church sponsored operations such as conventions, promotional events, and
mission trips.

● Wheaton College Phonathon, Wheaton, IL - ​Administrator

December 2014 – May 2017
o Monitored status of callers during shifts.
o Reviewed calls for inconsistencies and errors.
o Checked for company matches during shifts and recorded earnings and stats for the night.
o Oversaw phone room activities while creating a productive and supportive atmosphere.

● Rick Hinderer Knives, Wooster, OH – ​Summer Intern

May 2016 – August 2016
o Produced videos on a weekly basis for the company consisting of weekly updates, product overviews,
instructional guides, and blogs.
o Prepared conference materials for Blade Show 2016 (displays, press release, merchandise).
o Monitored social media and handled small-scale customer service issues.
EDUCATION

August 2013 – May 2021

Wheaton College, Wheaton, IL - Communication: Media Studies

SKILLS
● Proficient in verbal communication
● Proficient in interpersonal communication
● Proficient in Microsoft Word, PowerPoint, and Excel
● Customer service
● Data entry
● Information Organization

REFERENCES

● Chris Burkett – ​Former Assistant Manager of Barnes & Nobles Store #2860
(740) 565-0072

● Jonathan Bauer– ​Manager of Barnes & Nobles Store #2860

(614) 657-9427

● Jenny Terman – ​Manager of Columbus Zoo Membership Office

(614) 724-3689 | jennyterman@columbuszoo.org

● Bethani Shonkwiler – ​Former Rock City​ C

​ hurch Campus Coordinator
(614) 208-5623 | bethanishonkwiler@rockcitychurch.tv

● Alex Antoniou – ​Former Owner of Knife News

1 (289) 927-0171 | alexantoniou@knifenews.com