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    bhongskirn
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    The document discusses the basics of performance indicators and how to develop them. It explains that measurement is the first step to improvement and outlines the purposes and components of indicators. The workshop then covers selecting indicators based on importance, scientific soundness, and feasibility. A 10-step process is provided for developing indicators, including organizing a team, identifying objectives, mapping processes, prioritizing metrics, and documenting the system. The goal is to establish a set of indicators to measure and improve performance.

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    Performance indicators

    Original Title

    PI workshop handouts

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    The document discusses the basics of performance indicators and how to develop them. It explains that measurement is the first step to improvement and outlines the purposes and components of indicators. The workshop then covers selecting indicators based on importance, scientific soundness, and feasibility. A 10-step process is provided for developing indicators, including organizing a team, identifying objectives, mapping processes, prioritizing metrics, and documenting the system. The goal is to establish a set of indicators to measure and improve performance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    24 views19 pages

    PI Workshop Handouts

    Uploaded by

    bhongskirn
    The document discusses the basics of performance indicators and how to develop them. It explains that measurement is the first step to improvement and outlines the purposes and components of indicators. The workshop then covers selecting indicators based on importance, scientific soundness, and feasibility. A 10-step process is provided for developing indicators, including organizing a team, identifying objectives, mapping processes, prioritizing metrics, and documenting the system. The goal is to establish a set of indicators to measure and improve performance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 19

    5/30/2012

    Basics of PI workshop
    May 2012

    BASICS
    OF
    PERFORMANCE
    INDICATORS

    Basics of PI workshop
    May 2012

    WHY
    TO ?
    MEASURE

    1
    5/30/2012

    Basics of PI workshop
    May 2012

    “
    without data, you are just
    “
    another person with an
    opinion

    Basics of PI workshop
    May 2012

    “Measurement is the first


    step that leads to control
    and eventually to
    improvement.”
    - James Harrington

    2
    5/30/2012

    Basics of PI workshop
    May 2012

    indicators ?

    Basics of PI workshop
    May 2012

    indicate

    3
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    Basics of PI workshop
    May 2012

    purposes

    Basics of PI workshop
    May 2012

    Composition
    of an indicator

    6
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    Basics of PI workshop
    May 2012

    metadata
    data

    Basics of PI workshop
    May 2012

    7
    5/30/2012

    Basics of PI workshop
    May 2012

    structure process outcome

    model of performance

    Basics of PI workshop
    May 2012

    Dimensions
    of Performance

    8
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    Basics of PI workshop
    May 2012

    effectiveness

    Basics of PI workshop
    May 2012

    Types of
    indicators

    9
    5/30/2012

    Basics of PI workshop
    May 2012

    healthcare
    delivery
    Which
    population
    Performance ? health

    structure
    Model
    process
    of performance
    outcome

    rate-based
    measurement
    counts

    Basics of PI workshop
    May 2012

    Attributes of
    good indicators

    10
    5/30/2012

    Basics of PI workshop
    May 2012

    aligned
    IMPORTANCE relevant
    purposeful

    SCIENTIFIC
    SOUNDENSS reliable
    valid
    meaningful

    FEASIBILITY available
    accessible
    cost-effective

    Basics of PI workshop
    May 2012

    I
    indicators

    11
    5/30/2012

    Basics of PI workshop
    May 2012

    Basics of PI workshop
    May 2012

    fault
    defensive
    numbers

    12
    5/30/2012

    Basics of PI workshop
    May 2012

    direct
    more if complex
    open minded
    no gaming
    balance
    involve

    Basics of PI workshop
    May 2012

    SELECTION &
    DEVELOPMENT

    13
    5/30/2012

    Basics of PI workshop
    May 2012

    systematic
    general guide

    Basics of PI workshop
    May 2012

    1. Organize
    the team
    most knowledgeable , involved
    interdisciplinary
    different levels

    14
    5/30/2012

    Basics of PI workshop
    May 2012

    2. Identify
    purpose, objective
    why are we measuring ?
    why are we doing the work ?
    setting direction, driving force
    focus

    Basics of PI workshop
    May 2012

    3. Describe
    major work processes
    work flow
    simple chart

    15
    5/30/2012

    Basics of PI workshop
    May 2012

    4. Identify
    products / results
    outputs of processes

    Basics of PI workshop
    May 2012

    Effect

    16
    5/30/2012

    Basics of PI workshop
    May 2012

    Impact
    high low

    control high 1 2

    low 3 4

    Basics of PI workshop
    May 2012

    5. Develop
    preliminary list
    brainstorming
    track progress, take actions
    balance

    17
    5/30/2012

    Basics of PI workshop
    May 2012

    6. Prioritize
    strategic , critical
    stakeholders
    feasible

    Basics of PI workshop
    May 2012

    feasibility
    importance

    18
    5/30/2012

    Basics of PI workshop
    May 2012

    7. Ensure
    desirable attributes

    Basics of PI workshop
    May 2012

    8. Define
    metrics , goals
    metadata , numerator..etc
    requirements , limits
    realistic, achievable

    19
    5/30/2012

    Basics of PI workshop
    May 2012

    9. Plan
    data collection
    what ? where? how many?
    who ?when ?

    Basics of PI workshop
    May 2012

    10. Complete
    documentation
    unified
    understanding
    reference

    20
    5/30/2012

    Basics of PI workshop
    May 2012

    21

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