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Role Based Home Pages R14.2
Role Based Home Pages R14.2
No part of this document may be reproduced or transmitted in any form or by any means,
for any purpose, without the express written permission of TEMENOS HEADQUARTERS SA.
Table of Contents
Document History ..................................................................................................................................... 3
Introduction............................................................................................................................................... 4
Functional Overview................................................................................................................................. 4
Basic Operation ........................................................................................................................................ 4
Technical Overview .................................................................................................................................. 5
Authorising the Role Based Homepage ................................................................................................... 6
Role Based Home Pages ......................................................................................................................... 8
Role: “All in One” .................................................................................................................................. 8
Dashboard ............................................................................................................................................ 9
Home .................................................................................................................................................. 18
Customers .......................................................................................................................................... 34
Groups ................................................................................................................................................ 49
Loans AA ............................................................................................................................................ 55
Loans LD ............................................................................................................................................ 62
Savings ............................................................................................................................................... 68
Teller ................................................................................................................................................... 71
Head Teller ......................................................................................................................................... 77
Business Overview ............................................................................................................................. 79
Finance ............................................................................................................................................... 81
Users .................................................................................................................................................. 87
Parameters ......................................................................................................................................... 91
Role: Customer Services Agent ....................................................................................................... 101
Role: Payment Services Agent ......................................................................................................... 103
Role: Teller ....................................................................................................................................... 104
Role: Head Teller .............................................................................................................................. 105
Role: Loan Services Agent ............................................................................................................... 107
Role: Credit Manager ....................................................................................................................... 111
Role: Operations Manager ............................................................................................................... 114
Role: Branch Manager ...................................................................................................................... 117
Role: Finance Manager .................................................................................................................... 124
Role: Finance Officer ........................................................................................................................ 126
Role: Administrator ........................................................................................................................... 128
Role: Internal Audit ........................................................................................................................... 140
Notes .................................................................................................................................................... 148
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Document History
Comments:
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Role Based Home Pages User Guide
Introduction
The purpose of this guide is to introduce the concept of Role Based Home Pages (RBHPs) and
provide a quick overview of how roles within the institution are grouped to facilitate an efficient and
relevant user experience.
Pre-requisites
In order to get the most out of this user guide, it is essential that you are familiar with the standard
procedures regarding navigating your way around the system. This includes items such as program
access via menus data entry and editing, mandatory and multi-value fields, committing details, and so
forth. All of these are described in detail in the Navigation user guide.
Functional Overview
RBHPs are in line with the privileges given to different users based on the role they play on a day to
day basis. The users may access all the functionalities pertaining to them in a single screen.
There are several types of users in the institution and, based on the user profile, separate landing
pages are created, for example Customer Services Agent, Payment Services Agent, Teller, Head
Teller, Loan Services Agent, Credit Manager, etc.
Typically in an institution, services staff and a supervisor/ manager take care of all the transactions.
The role of services staff is to capture the transactions and the supervisor/ manager is the one who
actually verifies and authorises the same.
Some roles have view capabilities only. More about this later in the document.
Basic Operation
Each user (or groups of users) has a landing page (dashboard) that contains details of
records/actions that require attention. From the landing page, the user then navigates away to the
applications as defined in the user security profile. For optimum administration, User Groups are
defined in line with the RBHPs, more about this in the Systems Administration user guide.
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Technical Overview
To define the landing page for the user, a few easy steps are followed. These are described here.
Procedure
1. Select the User record that you wish to assign a RBHP to from the table of all Users created for
your institution
2. Select ‘Assign Role Based Homepage’ from the functions list
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Field Description
Role Based Home Page Select from the list of available Home Pages.
These pages have been predefined by Temenos and should
not be edited without due consideration of the restrictions that
this may impose on the users who will be affected.
The AUDIT Version displays audit details such as who was the inputter, who the authoriser, and so
forth, which are not available for entry or editing as they are automatically updated by the system.
Access
Administrator RBHP>>Users
First screen
The system displays a list of all unauthorised user records.
Procedure
1. On the Users landing page, the authoriser will see Pending User Records. These are
records awaiting further input or approval.
2. Click on the View icon and the system will open a second screen of all the records
pending action.
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When the user next logs on, the landing page will only display the applications and actions as defined
for the role. We discuss the roles further on in this document.
Tasks
The user is able to access the applications and actions required to perform their role from the landing
page.
User need to subscribe to tasks, for more information refer to the Task Manager user guide.
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The All-in-One RBHP provides the widest range of applications and functions available when
compared with the RBHPs for other users, for example Credit Manager.
We discuss each icon and the supported functionality in the next chapter of this document.
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Dashboard
The Dashboard is also referred to as the Landing Page. The user accesses all records, applications
and messages from this single point.
Pending Tasks
This menu item opens up a page presenting all the pending tasks assigned to the current user. The
page is divided into three sections to visually support the user in acting on the most urgent and
important tasks first.
Notifications
The Notifications section presents notifications raised by the system for the current user, in the
creation date order.
Completed Tasks
The Completed Tasks menu items opens up a page presenting tasks completed by the current user,
in the descending completion date order.
My Task Delegates
The My Tasks Delegates menu item points to the application allowing the user to delegate specific
tasks to other user(s) or user groups.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Appointments
Past Appointments
All past appointments/messages where this user was on the contact list are displayed on this page.
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Field Description
Contact Client The Customer ID number of the record selected for editing.
Contact Type Select from the look-up list the code that describes how to
contact the customer, options are:
Appointment
Call Report
Call Centre
E-mail
Letter
Manual
Meeting
In person
Task
Telephone
Text
Transaction
These are defined in the EB.LOOKUP table with ID starting as
‘CR.CONTACT.TYPE*…’
Contact Status The system defaults ‘New’ in a new record. Amend the status
to:
Completed
Confirmed
Pending
These are defined in the EB.LOOKUP table.
Contact Channel Select the channel to be used in response from the lookup list,
examples are
Meeting
Phone
etc.
These are defined in the EB.CHANNEL application.
Contact Date The current system date is defaulted in this field, change as
appropriate.
Contact Time The current system time is defaulted in this field, change as
appropriate.
Contact Direction Direction of the contact initiation. The default value is ‘Inward’.
The AUDIT Version displays audit details such as who was the inputter, who the authoriser, and so
forth, which are not available for entry or editing as they are automatically updated by the system.
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Field Description
New Incoming Contact ID The system allocates the reference ID which is made up from
the application indicator, CR (Customer Relationship) followed
by the Julien date and a sequential number)
Customer ID Select from the lookup table or enter the ID number of the
Customer whom made the contact.
Contact Type Select from the look-up list the code that describes this contact,
options are:
Appointment
Call Report
Call Centre
Complaint
E-mail
Letter
Manual
Meeting
In person
Task
Telephone
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Text
Transaction
These are defined in the EB.LOOKUP table with ID starting as
‘CR.CONTACT.TYPE*…’
Contact Status The system defaults ‘New’ in a new record. When the record
has been actioned, the status may be changed to:
Completed
Confirmed
Pending
These are defined in the EB.LOOKUP table.
Subject Capture a short subject that describes the reason for making
contact.
Details Provide details in this multi-value field which will enable you to
assign different tasks to different users.
Contact Channel Select the contact channel from the lookup list, examples are
Branch
Call Centre
Internet, etc.
These are defined in the EB.CHANNEL application.
Contact Date The current system date is defaulted in this field, change as
appropriate.
Contact Time The current system time is defaulted in this field, change as
appropriate.
Staff User This is the user who dealt with the customer or recorded the
new incoming appointment. User ID is assigned by the system
as default.
The AUDIT Version displays audit details such as who was the inputter, who the authoriser, and so
forth, which are not available for entry or editing as they are automatically updated by the system.
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Field Description
New Outgoing Contact ID The system allocates the reference ID which is made up from
the application indicator, CR (Customer Relationship) followed
by the Julien date and a sequential number)
Customer ID Select from the lookup table or enter the ID number of the
Customer whom made the contact.
Contact Type Select from the look-up list the code that describes how to
contact the customer, options are:
Appointment
Call Report
Call Centre
E-mail
Letter
Manual
Meeting
In person
Task
Telephone
Text
Transaction
These are defined in the EB.LOOKUP table with ID starting as
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‘CR.CONTACT.TYPE*…’
Contact Status The system defaults ‘New’ in a new record. When the record
has been actioned, the status may be changed to:
Completed
Confirmed
Pending
These are defined in the EB.LOOKUP table.
Subject Capture a short subject that describes the reason for making
contact.
Contact Channel Select the channel to be used in response from the lookup list,
examples are
Meeting
Phone
etc.
These are defined in the EB.CHANNEL application.
Contact Date The current system date is defaulted in this field, change as
appropriate.
Contact Time The current system time is defaulted in this field, change as
appropriate.
Staff User This is the user who is to respond to the customer. User ID is
assigned by the system as default.
The AUDIT Version displays audit details such as who was the inputter, who the authoriser, and so
forth, which are not available for entry or editing as they are automatically updated by the system.
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Messages
‘Messages’ is a diary event of a delegation tool. The sender, say Supervisor, may schedule certain
events on certain dates to different recipients, setting the appropriate status for the said tasks. The
progress of these tasks are then monitored by the Supervisor.
Inbox
The inbox stores all messages that were sent to this user and also provides the facility for a new
message to be created.
By clicking the View icon, the user may see a full view of the message record. By clicking the Reply
icon, the message may be replied to the originating user.
In this configuration we use the TICKLER application as a diary event tool, but may also be used as a
delegation tool.
New Message
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Field Description
New Message ID The system assigns the reference ID. The Tickler number is
prefixed by the application identifier, TK, followed by the Julian
date and sequential number.
To User Select from the lookup list the user for whom the message is
intended, or enter the user ID if known.
On committing the record, the message is displayed for the recipient on their own landing page:
The AUDIT Version displays audit details such as who was the inputter, who the authoriser, and so
forth, which are not available for entry or editing as they are automatically updated by the system.
Sent items
All messages sent to others by this user are recorded in this area.
By clicking on the View icon, the user is able to drill down to the underlying record.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Home
The Home Page of all RBHPs provide a list of unauthorised and in hold records.
Pending Authorisations
The first page provides numbers of pending records in the main business tables.
Pending records are mostly unauthorised records (with record status equal to INAU or INAO), as well
as records with In Hold (IHLD) status.
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The highest priority unauthorised items are detailed in the top of the list, followed by an ‘All Pending
Items’ list. By clicking on the icon to the right side of the screen, the detailed list is provided.
This screen displays the Enquiry Toolbox allowing you to perform the functions such as print and
save in a variety of formats.
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Potential Customer
The page displays all Unauthorised Potential Customers, Potential Customer records that were
created today as well as Potential Customers not yet migrated to Full Customers. By selecting from
the options to the right hand side of the screen, the user is able to perform actions such as View, Edit,
and Delete or Reverse the record.
To create a new Individual or Non-Individual Potential Customer record, click on the new deal icon:
The processes to be followed in the opening of the Customer records are described in the Customer
User guide.
These screens display the Enquiry Toolbox allowing you to perform the functions such as print
and save in a variety of formats.
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Customer
The page displays all Unauthorised Customers as well as New Customer records that were created
today. By selecting from the options to the right hand side of the screen, the user is able to perform
actions such as View, Edit and Authorise or Delete the record.
To create a new Individual or Non-Individual Customer record, click on the new deal icon:
The processes to be followed in the opening of the Customer records are described in the Customer
user guide.
These screens display the Enquiry Toolbox allowing you to perform the functions such as print
and save in a variety of formats.
Customer Group
The page displays all Unauthorised Groups as well as New Group records that were created today.
By selecting from the options to the right hand side of the screen, the user is able to perform actions
such as Authorise and Delete the record.
To create a new Group, Abbreviated Group or Migrate an Old Group, click on the new deal icon:
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The processes to be followed in creating and managing of the Group records are described in the
Group Management user guide.
These screens display the Enquiry Toolbox allowing you to perform the functions such as print
and save in a variety of formats.
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Officer
The page displays the list of Department Account Officers (DAO, or Account Officers) with the
numbers of customer records, customer group records and live contract records assigned to those
officers.
The second part of this page presents all Pending Account Officer changes. By selecting from the
options to the right hand side of the screen, the user is able to perform actions such as Authorise or
Delete the record.
The procedures to be followed to change the Account Officer are described in the Account Officer
transfer user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Funds Transfer
The landing page displays all Unauthorised Funds Transfer records. By selecting from the options to
the right hand side of the screen, the user is able to perform actions such as Edit, Authorise and
Delete the record.
The processes to be followed in creating Funds Transfer records are described in the Teller User
guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
The shortcut menu on the left hand side of the page provides access to enquiries:
Funds Transfer records processed today may be Viewed or Reversed from this page. Reversal of
Funds Transfer records is only possible on the same date as processed.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Enter the selection criteria and click on the Find icon. When the details display, it will be in a screen
similar to this:
You are able to View or Reverse individual records and this screen displays the Enquiry Toolbox
allowing you to perform the functions such as print and save in a variety of formats.
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When the details display, the user is able to View the records that were reversed:
This screen displays the Enquiry Toolbox allowing you to perform the functions such as print and
save in a variety of formats.
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Standing Order
This screen displays the Enquiry Toolbox allowing you to perform the functions such as print and
save in a variety of formats.
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This screen displays the Enquiry Toolbox allowing you to perform the functions such as print and
save in a variety of formats.
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New Bulk Standing Orders may be created from this page, as well as the instruction to process the
Bulk Standing Orders Online (as opposed to during a COB batch job) may be invoked from here.
For more details, please refer to the Bulk Standing Order chapter in the Standing Order user guide.
This screen displays the Enquiry Toolbox allowing you to perform the functions such as print and
save in a variety of formats.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
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This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
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This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
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This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
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Collections
Loan repayments and other contributions are collected from Group Members by the Loan Officer
visiting their place of work/residence.
A list of all repayments due may be extracted from the system as information for the Loan Officer
before departing for the group meetings.
For more information, refer to the Cash Collection user guide.
The landing page provides details of the cash collections pending authorisation and the user is also
able to run the cash collections report, per product, per loan officer for a defined period:
This report is typically exported to Excel and the information completed at the meeting, for example
the Receipt Number, Amount Collected (if different to the Total Amount Due) and Attendance by the
member.
For more information on the Cash Collection functionality, processing and reports please refer to the
Cash Collections user guide.
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Customers
The user is able to search for a customer (individual and non-individual) by selecting from any of the
criteria available in the table.
When the enquiry is run, the details will be displayed as in the screen below. Click on the Single
Customer View icon to proceed.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats
The information on the next screen is then displayed:
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Please see that the information in the subsequent tabs all relate to this specific customer.
The first page provides all the personal information and provides the option to edit the data (using the
Amend Customer icon).
For further information in the Customer and Images, please refer to the Customer user guide and the
Image Management user guide.
The Images screen displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Amend Customer
When this option is selected, the customer record is available for modification.
Any of the input fields may be edited from this page. Commit the record when done and remember to
have your record authorised in order for the changes to be ‘LIVE’.
All input fields are explained in the Customer user guide.
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Accounts
This page displays the existing account details and also provides the option to create new accounts
(by clicking on the account type under the Shortcuts heading). The names of the account products will
be those used/offered by your institution.
When unauthorised account records exist for this customer, an additional list will be displayed just
below the list with live records. These records may be viewed, edited, authorised or deleted.
For information on the processes to be followed for opening and maintaining accounts, please refer to
the Accounts user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Loan Applications
This page provides details of all Loan Applications already in progress for this customer. You are able
to Edit, View and perform a Status Change. New Loan Calculations, Applications, Simulations as well
as inputting the details in the Income and Expenditure application may also be performed from this
page.
There are two lists on this page, one with loan applications created for Lending Arrangements (AA)
and second with loan applications created for LD contracts.
For information on the processes to be followed for the AA Loan Applications, please refer to the
Lending user guide.
For information on the processes to be followed for the LD Loan Applications, please refer to the LD
Loan Application user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Household Expenses:
External Expenses:
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Loans
This page provides details of existing Loan Agreements which may be Edited, Reversed and the
Repayment Schedule viewed. You are also able to create a new contracts (AA loan, LD Universal or
LD Flat Interest Loan).
The page also provides details of repayments in LD contracts in arrears as managed by the PD
module.
For information on the processes to be followed in Loan Contracts and Arrears, please refer to the LD
Loans and Deposits user guide and the Past Due user guide respectively.
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These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
For information on the processes to be followed for Limits and Collateral, please refer to the Limits
user guide and Collateral user guide respectively.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Deposits
This page provides details of all the Term Deposits (AZ module). You are also able to create new AZ
Accounts with associated AZ Deposit agreements.
For information on the processes to be followed for AZ and LD Deposits, please refer to the AZ Loans
and Deposits user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Standing Orders
This page provides details of existing Standing Order instructions as well as Standing Orders
Executed Today.
The shortcuts in the menu on the left hand side allows you access to creating new Standing Order
Instructions.
For information on the processes to be followed for setting up Standing Order instructions, please
refer to the Standing Orders user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Documents
This page displays details of Documents previously generated for the customer and also allows
opportunity to request a new document to be generated.
By clicking on the View icon, the user can see the underlying document:
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For information on the processes to be followed for requesting new Documents, please refer to the
Document Output user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Customer Portfolio
This page provides an overview of all the accounts that this customer holds with your institution.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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History
When any changes to the customer data is made, the system creates a new temporary record with
status ‘INAU’. When the record is authorised such changes in customer data will replace current Live
(‘official’) record with this temporary record. The status of the newest record will be automatically
changed into ‘empty’ to show that it is now the new ‘official’ record. The system denotes each new
record version with a sequential number (‘Curr No’ – current number).
To keep the history of changes, the system stores the previous live record in the History file.
The page ‘History’ presents the list of changes made to the customer record. The first list is only a
short overview with information about who, when and how many changes were made.
This list presents all record versions from the History file (when any change was made in the past),
one version from Live file and finally one version from Unauthorised file (should pending record
exists).
After authorising the pending record (displayed on above print screen) this overview list will look as
follows:
To see more details about the changes in a particular version (current number) click on the icon to
show details in vertical format:
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Initially all fields populated in the customer record will be presented on horizontal list:
To reduce this long list of fields and display only fields that were changed f click on the icon on the
top right corner of the full vertical list. The output will be shorter:
The user can also analyse changes by clicking on the icon in the Overview list:
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Groups
This landing page displays the selection criteria to search for an existing Group record:
When the results display, all the information relevant to the Group is presented:
The shortcuts under the menu on the left hand side of the page allows group maintenance actions.
For further information on Group Management and Images please refer to the Group Management
user guide and the Image user guide respectively.
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Loan Applications
This page presents all records of existing Loan Arrangement and Loan Contract Applications and also
allows the input of new Calculation, Simulation, Status Changes and Applications for this Group. The
status changes on existing Loan Contract Applications may be Edited, Viewed, Authorised and
Deleted.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Loans
This page presents all records of existing Loan Arrangements, Loan Contracts and Pending Loan
Applications as well as allows the input of new Loans (Arrangements and Contracts) for this Group.
Enquiries on these loans may be run from this page.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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The first page provides details of repayments/collections to be processed. The details may be viewed
or resubmitted for processing by clicking on the relevant icons.
The system defaults the loan repayment amounts from the repayment schedules, this may be
modified if required. The system will also check that the control total is equal to the sum of the
amounts entered and provide an error message.
The Disbursements pay provides details of Arrangements due for disbursement to the individual
members of the Group.
For more information refer to the Lending user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Historical Members
When the Group Type is ‘Not Abbreviated’ then it is possible to retire or transfer members from one
group to another, this page lists the previous members and also provides a short-cut to reinstate
members to this group.
For further information on Group Management please refer to the Group Management user guide.
Linked Groups
Nested/groups within groups is supported, this page provide details of these linked groups:
Group ID 000016 is related to Group ID 000006. View the details by clicking on the icon.
For further information on Group Management please refer to the Group Management user guide.
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CGAP Report B4
The Group Membership Report may be viewed from this page:
The report currently only includes Loan Contracts (LD) and displays data for Entity Type 2 (Full
Group) and 3 (Abbreviated Group) in the CUSTOMER record.
For more information on CGAP Reports, please refer to the Reports user guide.
History
The ‘History’ page presents details of all changes made to this group record. The first overview list
presents information on who, when and how many changes were made during particular record
versions. The logic of the creation of new records is described in the chapter ‘History’ page in Single
Customer View.
In the case of history of changes to a Group record, Group Status, Number of Members and Number
of Changed Members are also presented.
To see more details about the changes in a particular version click on the icon:
The above list presents all changes to a Group record, to see changes to member data open the
‘Member History’ page. Changes in members’ data are mostly related to actions performed on
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members (for example, add New Member, Member Activation, Deactivation, Block, Transfer, Retire or
update of other data; designation, notes etc.).
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Loans AA
Loan Applications
This page provides the details of all the AA loan applications processed at your institution, the
applications may be edited, viewed and the status changed from this page.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Loans
This page provides a list of all the AA loan arrangements (live as well as pending) held at your
institution. You are able to Edit, Reverse, Mature and View the repayment schedule from this page
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
New Loans may be captured from this page and Loan Enquiries run by clicking on the icons.
New Arrangement
Loan Enquiries
For more information, refer to the LD Loans and Deposits and the Lending user guides.
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Limits
This page provides details of the (live and pending) Limit records.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
For further information, refer to the Limits user guide.
Collateral
This page provides details of (live and pending) Collateral records.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
For further information, refer to the Collateral user guide.
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Arrears / Provisioning
This page provides the details of arrears and provisioning.
The arrears position per amount type of each arrangement account/contract is displayed. For
Provisioning Reports, click on the icon:
The menu on the left hand side of the page provides fast links to the relevant reports, such as:
Loan Asset Details:
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These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
For further information, refer to the Lending and Provisioning user guides.
Loan Reports
The user is able to run a number of reports pertaining to Loans from this page.
More information on these (CGAP Category B and C) reports is available in the Reports user guide.
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For further information, refer to the Limits, Collateral and Reports user guides.
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Bulk Rescheduling
It is possible to reschedule loan repayments in bulk, for example in the case of an unexpected
holiday, which when observed, will render the loan repayments in arrears.
This page provides information on loans that were rescheduled and the user has access to perform
rescheduling from here:
The first page provides information on loan rescheduling that has been processed and by clicking on
Further options are available in the actions list on the right hand side of each line.
For more information, please refer to the LD Bulk Rescheduling user guide.
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Loans LD
This landing page provides details of the loans at your institution and at the top level, the user may
view
Pending loan applications
Search for an account
View the customer portfolio
View the account statement:
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Loan Applications
This page provides the details of all the LD loan applications processed at your institution, the
applications may be edited, viewed and the status changed from this page.
New loan calculations and loan applications may also be created from this page.
For information on loans please refer to the Loan Application and LD Loans and Deposits user guides
respectively.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
New Limits and Collateral Items as well Collateral Enquiries may be generated from this page.
For more information, please refer to the Limits and Collateral user guides respectively.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Loans
This page provides a list of all the LD loan contracts held at your institution. The user is able to Edit,
Reverse, Mature and View the repayment schedule from this page:
The user is also able to create a new Universal or Flat loan and view all the Loan Enquiries from here.
For more information, please refer to the LD Loans and Deposits user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Past Due
This page provides details of all contracts where repayments are in overdue status in order for the
user to perform maintenance actions, including authorising overdue records.
The user is also able to create new overdue contracts or accounts and run a number of enquiries from
this page.
For more information, please refer to the Past Due user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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More information is available in the Limit and Collateral user guides respectively.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Loan Reports
The user is able to run a number of reports pertaining to LD Loans from this page. Options are:
More information on these (CGAP Category B and C) reports is available in the Reports user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Bulk Rescheduling
It is possible to reschedule LD loan repayments in bulk, for example in the case of an unexpected
holiday, which when observed will render the loan repayments in arrears.
This page provides information on loans that were rescheduled and the user has access to perform
rescheduling from here:
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
For more information, please refer to the LD Bulk Rescheduling and LD Loans and Deposits user
guides.
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Savings
Accounts
The landing page provides details of Account records awaiting authorisation (INAU status) as well as
placed on hold (IHLD status).
The user may View, Edit, Authorise and Delete the record from this page.
The page also provide shortcuts to the Accounts List and Accounts that were opened today,
accessible from the menu on the left hand side of the page.
The user is also able to open new Accounts from this page.
For information on Account processing, please refer to the Accounts user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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AZ Deposits
This page provides details of all AZ Deposit records awaiting authorisation (INAU status) as well as
placed on hold (IHLD status).
The user may View, Edit, Authorise and Delete the record from this page.
The page also provide shortcuts to the AZ Deposits List and AZ Deposits that were opened today,
accessible from the menu on the left hand side of the page.
The user is also able to open new AZ Accounts and associated AZ Deposits from this page.
For information on AZ Account and Deposit processing, please refer to the AZ Loans and Deposits
user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Inactive Accounts
We take dormant/inactive accounts very seriously. This page displays details of accounts that have
reached inactive status.
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For information on Inactive Account processing, including reactivation, please refer to the Accounts
user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Closed Account
This page provides details of Account Closure awaiting authorisation as well as Accounts that were
closed today.
The user may View, Edit, Authorise and Delete the record from this page.
The user is also able to initiate account closure from this page.
For information on Account Closing processing, please refer to the Accounts user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Teller
This landing page provides the Teller with information regarding transactions that were processed
today as well as the cash positions of each currency maintained in the till of this Teller.
Transactions
The Teller may process all types of transactions by selecting from the menu on the left hand side of
the page.
For information on Teller Transaction processing, please refer to the Teller user guide.
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Loan Operations
Transactions on Loan Arrangements are processed from the menu items available on this page.
The menu item ‘Disbursement’ lists Loan Arrangements (granted to individuals) with available
disbursement amount. Initiate the disbursement process by clicking on the icon.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
The menu item ‘Repayment’ lists Loan Arrangements (granted to individuals) with amounts due.
Initiate the payment process by clicking on the icon.
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This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
These menu items displays the same as above, but for Loan Arrangements granted to Groups.
In the case of ‘Group Disbursement’ the system displays the list of loans available for disbursement to
group members together with their loans and available disbursement amount:
In the case of ‘Group Collection’ the system displays (for the selected group) the list of group
members with their loans and/or saving accounts and the payment amounts due. You may edit the
records, including the default amount calculated by the system (in case of loans it is the current due
amount) to reflect the members’ instructions:
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Enquiries
This page provides all Teller and Transaction Type enquires:
For information on Teller Transaction processing, cash balancing and enquiries, please refer to the
Teller user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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The user may View, Edit, Authorise and Delete the record from this page.
For information on Standing Order processing, please refer to the Standing Orders user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Head Teller
Till Management
The Head Teller is responsible for the Creation and Management of the Tills in the various branches
of the institution.
Management of the tills include activities such as Reassigning a Till to another Teller, Open/Close a
Till, Transfer local and/or foreign currency to and from the Vault.
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Till Enquiries
Enquiries to support the Head Teller in daily operations and decisions are available from the left hand
side of the page.
For more information on the Head Teller processes, please refer to the Senior Teller user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Business Overview
Information
Where appropriate, these screens also display the Enquiry Toolbox allowing you to perform the
functions such as print and save in a variety of formats.
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General Exceptions
Details of all the records awaiting authorisation (INAU status) and in hold (IHLD status) are recorded
here. These should be actioned without delay to ensure optimum customer service and ensure
integrity of data.
By clicking on the View icon, the user may drill down on each item until the underlying, final record.
Overrides
This page provides details of all override messages that were accepted by type:
By clicking on the View icon, the user may drill down to each record.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Finance
System Position
This page provides the Finance Officer with a summary of the financial position; the Asset and
Liability in Local Currency, Non-Contingent Journal, Balance Sheet and Income Statement may all be
accessed from here.
By clicking on the View icon, the user may drill down to the underlying records. Use the page
numbers or the , , and icons to move through the pages.
For further information, please refer to the relevant user guides on Financial Accounting and Financial
Reporting.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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General Parameters
The user is able to define the parameters that manage the financial transactions from this page; these
are Category Codes, Transaction Codes, Account Class, Funds Transfer and Teller Transaction
codes.
The landing page provides information of records in hold (IHLD) or awaiting authorisation (IHLD).
For further information, please refer to the System Setup user guide.
Journals
From this page users in the Finance Department are able to create new, authorise and delete Data
Capture batch and Funds Transfer records:
For further information, please refer to the Data Capture user guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Post Closing
The users in the Finance Department are able to define the PC Parameters, Close a PC Period, print
reports and authorise Data Capture and Funds Transfer records that fall within a previous PC Period
from this page.
Regret, no data available for the images. For further information, please refer to the Post Closing user
guide.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Enquiries
This page provides information relating to teller shortages and surpluses, and other financial entries
awaiting authorisation.
For further information, please refer to the Senior Teller, Teller and Data Capture user guides.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Reporting Tools
From this page, the format of the financial reports are defined and entries to the DC (Data Capture)
Suspense Account are reported.
For further information, please refer to the Financial Reporting user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Searches
This page provides links to all the applications for the user to run enquiries pertaining to financial
entries.
By clicking on the View icon, the user is able to drill down to the underlying record.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Financial Reports
This page provides access to all reports that were generated during the COB or on-line and output via
the DELIVERY module, including the Balance Sheet and Income Statement per entity in a MULTI
COMPANY deployment.
By clicking on the View icon, the user is able to drill down to the report.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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The user is able to create a new and authorise internal account records from this page.
For further information, please refer to the Accounts user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Users
This page provides information about users created in the system, maintain them and analyse their
activity.
Process of creation of new users is described in: User Role Based Homepage Setup version
Active Users
Provides details of user currently logged onto the system.
All Users
Provides details of all user created in the system as well as user records awaiting authorisation.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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User Activity
Provides details of all user created in the system.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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User Operations
Provides details of all operations performed by a user.
New Users
This page provides details of all users created in the system including the User ID, User Name,
Department, the creator and the date and time the record was created.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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SMS Groups
Groups of users that share roles/tasks are managed through the SMS User Groups application, for
example all Tellers. This facilitates easier administration of changes to the profiles of these users, a
handy management tool.
This page displays all the SMS Groups available as well as any records awaiting further actioning.
For more information, see the Security Management System user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
User Log
The page provides details of all applications, functions and actions performed by all users:
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Parameters
This page is used to define and maintain the parameters system wide and is typically assigned to the
Systems Administrator/s in the institution.
The landing page displays all Account Product conditions awaiting action/approval.
From the menu on the left hand side of the screen, further options are available:
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AA Products
Defining AA Product Groups and Products are done from this page.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Loan Origination
The loan origination parameters are defined on this page. A list of the parameters are displayed for
you to View and/or Edit. New parameters may also be defined by clicking on the icon:
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Product Setup
LD Loan and All-in-One Deposit products are defined on this page.
For information, refer to the Universal Product and All-in-One Product user guides.
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General Ledger
All the Financial Accounting and Financial Reporting rules are defined on these page.
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Past Due
Rules to manage Loan Contract installments in arrears as well as reducing limits on current accounts,
together with the relevant enquiries are available from this page.
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Customer Tables
All tables that are used in creating the Customer records (individuals, non-individuals and groups) are
defined here:
For information, refer to the System Setup, Customer and Group Management user guides.
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Account Tables
All tables used in the ACCOUNT and LOANS applications are defined here:
For more information, refer to the System Setup, Accounts, LD Loan Application as well as LD Loans
and Deposits user guides.
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Document Output
Parameters, templates and documents are defined and may be requested from this page.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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Tasks
The Task Templates, Type, Priority and Action are defined on this page as well as the Account Officer
Subscriptions to the Tasks.
The records may be Viewed and Edited by clicking on the appropriate icon.
For information, refer to the Task Management user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Task Events
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
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DAO Subscriptions
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Icons
Dashboard
Please see Dashboard
Potential Customer
Please see Potential Customer
Customer
Please see Customer
Customer Group
Please see Customer Group
Funds Transfer
Please see Funds Transfer
Standing Orders
Please see Standing Orders
Search Customer
Please see Customer
Search Group
Please see Group
Icons
Dashboard
Please see Dashboard
Funds Transfer
Please see Funds Transfer
Standing Orders
Please see Standing Order
Search Customer
Please see Customer
Search Group
Please see Group
Role: Teller
This is the landing page for the user who is responsible for processing financial transactions on
customer and internal accounts.
The icons at the top of the page are fast links to the applications but also take note of the headings of
the tabs (versions) available.
Icons
Dashboard
Please see Dashboard
Search Customer
Please see Customer
Search Group
Please see Group
Teller
Icons
Dashboard
Please see Dashboard
Search Customer
Please see Customer
Search Group
Please see Group
Pending Authorisations
This page provides details of the Teller, Funds Transfer and Standing Order instructions that are
pending authorisation.
By clicking on the ‘more details’ icon the system drills down to the underlying records which may then
be Viewed, Authorised or Deleted
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Head Teller
Please see Head Teller
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Icons
Dashboard
Please see Dashboard
Search Customer
Please see Customer
Search Group
Please see Group
Loans AA
Please see Loans AA
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Loans LD
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Loan Applications
This page provides information pertaining to all Loan Applications processed to date, Loan
Applications awaiting authorisation and the user is also able to create a new Loan Calculation and
capture a new Loan Application from here.
Please see Loan Applications
Loans
Please see Loans
Collections
Please see Collections
Past Due
Please see Past Due
Reports
Please see Loan Reports
LD Loan Services
The landing page provides quick links to:
This page displays all records in hold (IHLD) and pending authorisation (INAU) status from where the
user may edit, delete and authorise.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Account Search
This page provides the facility to search for an account and once the record is found, the user is able
to process financial transactions (of the user security profile permits), such as deposits and
withdrawals, in local as well as foreign currency.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
The customer’s portfolio may be viewed from this page, in addition to the Account, Details, Account
Statement, Loan Repayment Schedule and Sub Accounts for AZ Savings Plans.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Account Statement
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Icons
Dashboard
Please see Dashboard
Search Customer
Please see Customer
Search Group
Please see Group
Credit Manager
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Credit Reports
For further information, please refer to the Loan Origination user guide.
The AUDIT Version displays audit details such as who was the inputter, who the authoriser, and so
forth, which are not available for entry or editing as they are automatically updated by the system.
For further information, please refer to the Past Due user guide.
CGAP Reports
Please see Loan Reports
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Icons
Dashboard
Please see Dashboard
Operations Manager
Please see Limits and Collateral
Maintain Loans
The user is able to Edit, Authorise or Reverse Loan Contracts that are being modified by selecting the
relevant function icon.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Loan Reports
Please see Loan Reports
Past Due
Please see Past Due
Collections
Please see Collections
Bulk Rescheduling
Please see Bulk Rescheduling
Home
The dashboard of the Operations Manager lists all items to be actioned (IHLD status) and pending
authorisation (INAU status). By clicking on the more details icon, the user may drill down to the
underlying record/s.
Search Customer
Please see Customer
Search Group
Please see Group
Icons
Dashboard
Please see Dashboard
Search Customer
Please see Customer
Search Group
Please see Group
Branch Business
Provides a snap shot of new business done today.
By clicking on the more information icon, the user drills down to the underlying record/s:
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Pending Authorisations
Provides a snap shot of all records awaiting authorisation.
When clicking on the more details icon, the details of the records are displayed and the user may
view, authorise or delete (INAU status) or view and delete (IHLD status).
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Branch Manager
Information
The first page provides information pertaining to the cash position by currency (to assess charges on
cash held/required, insurance requirements, etc.), and the loan and savings portfolios by product.
Branch Manager
Financial Reports
Please see Financial Reports
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Loan Status
Enter the Loan Contract ID in the selection box to receive a statement on the loan
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Portfolio by Customer
The overall portfolio of all accounts held by the selected customer is viewed here. The user may drill
down to the account, account statement, loan repayment and deposit schedules:
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Account Statement
Enter the Account Number for the account statement to be displayed. The user may drill down to the
underlying financial entry for each record on the statement:
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
PL Statement
Enter the category code of the Profit and Loss Account to view a statement of all financial entries:
The user may drill down to the underlying financial record for each entry on the statement.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Internal Accounts
Please see Internal Account Balances
Icons
Dashboard
Please see Dashboard
Finance Manager
System Position
This page provides access to following data:
System Summary
Non Contingent Journal
Balance Sheet
PL Statement
For more information refer to the Financial Accounting and Financial Reporting user guides.
General Parameters
Parameters for the processing of financial transactions are defined here.
These are:
Category
Transaction
Industry
Sector
Account Class
FT Transaction
Teller Parameter
For more information, refer to the user guides on these topics.
Journals
Please see Journals
Post Closing
Please see Post Closing
Enquiries
Please see Enquiries
Search Customer
Please see Customer
Search Group
Please see Group
Icons
Dashboard
Please see Dashboard
Finance Officer
Journals
The Data Capture and Funds Transfer records pending authorisation are listed on this page for the
user to view, delete and/or authorise.
New Data Capture batches and Funds Transfer records are also created from this page by clicking on
the new deal icon.
For more information, refer to the Data Capture and Funds Transfer user guides.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
System Position
Please see System Position
Reporting Tools
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Search Customer
Please see Customer
Search Group
Please see Group
Role: Administrator
The Administrator is responsible for the health and usage of the system, this includes attending to any
errors, allowing user access and defining parameters.
The icons at the top of the page are fast links to the applications but also take note of the headings of
the tabs (versions) available.
Icons
Dashboard
Please see Dashboard
System Summary
System Summary
Please see System Summary
cleared before the next COB is processed. Contact Temenos Help Desk through the Support Portal at
https://tcsp.temenos.com/signup/signup.aspx . For information see the Close of Business user guide.
Each record on the file represents a single batch run for each company. The status of each record is
held as “UNRESOLVED” which contains one of the following values:
Field Description
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Search Customer
Please see Customer
Search Group
Please see Group
Users
Users
Please see User Role Based Homepage Setup version
SMS Groups
For more information, see Users and the Security Management System user guide.
Active Users
Provides details of user currently logged onto the system.
User Log
This log provides details of the actions performed by the users in the institution. This log is maintained
if and as defined in the USER profile. Please see the Security Management System user guide for
more information.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Administrator
The Administrator is responsible for the defining of the parameters system wide in collaboration
and/or consultation with the Department Heads.
Account Products
AA Products
Loan Origination
Product Setup
For information, refer to the Universal Product and All-in-One Product user guides.
General Ledger
Past Due
Customer Tables
All tables that are used in creating the Customer (Individual, Non-Individual and Group) records are
defined here:
For information, refer to the System Setup and Group Management user guide.
Account Tables
All tables used in the ACCOUNT and LOANS applications are defined here:
For more information, refer to the System Setup, Accounts, LD Loan Application as well as LD Loans
and Deposits user guides.
Searches
The Administrator is able to run enquiries on transactions, accounts and loans to assist in the analysis
of a potential error. Options are:
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Financial Reports
The administrator is able to view reports on all the financial entries processed to all the applications
including reports generated during the COB to assist in the analysis of a potential error.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Document Output
Parameters, templates and documents are defined and requested from this page.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Icons
Dashboard
Please see Dashboard
Home
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Non-Contingent Journal
Differences in the applications that hold financial values are reported here.
DC Suspense Entries
Any unbalanced financial entry is written to the Data Capture EOD Suspense Account during the
Close of Business processing. It is crucial that this suspense account, as all others, be cleared daily.
Search Customer
Please see Customer
Search Group
Please see Group
Internal Audit
User Activity
The next few pages allows the Internal Auditor to query the actions and tasks performed by an
internal user should the need arise. The information is reported per used and the valid user ID is
mandatory.
The details reported here is as the .LOG fields on the USER profile were set to ‘Yes’:
For more information, see the Security Management System user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
User Log
The details reported here is as the .LOG fields on the USER profile were set to ‘Yes’:
For more information, see the Security Management System user guide.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Searches
This page provides links to all the applications for the user to run enquiries pertaining to financial
entries.
For more information, see the Financial Reporting, Accounts and LD Loans and Deposits user guides.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Financial Reports
All reports generated during the Close of Business that contain Financial Information are accessible
from this page.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
General Exceptions
All records in hold or awaiting authorisation (exceptions) are summarized in this list. By clicking on the
View icon, the user may drill down to the underlying records.
It is recommended that this list be used to monitor/manage all system exceptions to ensure speedy
resolution as customer service and data integrity may be affected.
These screens also display the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
System Summary
The summary of the Assets and Liabilities and Profit and Loss position of the branch is reported here.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Overrides
Details of all the overrides that were performed by all the users is available on this page. The page is
presented in two sections: Payment Overrides and Teller Overrides.
Payments Override
Teller Override
For more information, see the Teller and Security Management System user guides.
This screen also displays the Enquiry Toolbox allowing you to perform the functions such as
print and save in a variety of formats.
Notes