IV.

7 Operating Characteristics

μ=1.04 λ=0.20k = 2

1. Probability that no units are in the system

λ 0.20
P 0= = =0.1923
μ 1.04

2. Average number of units in the waiting line

Lq=¿ ¿

3. Average number of units in the system

λ 0.20
L=Lq + =0.0042+ =0.1965 customers
μ 1.04

4. Average time a unit spends in the waiting line

L q 0.0042
W q= = =0.0210 hour ∨1.26 minutes
λ 0.20

5. Average time a unit spends in the system

1 1
W =W q + =0.0210+ =0.9825 hour ∨58.95 minutes
μ 1.04

6. Probability that an arriving unit has to wait for service

k 2
1 λ kμ 1 0.20 2 ×1.04
Pw = ( )(
k! μ )
P = ( ) ( ( 2 ×1.04
kμ−λ 0 2! 1.04 )−0.20 )
0.1923=0.0040

7. Probability of n units in the system

n=0
Pn=¿¿

n=1

Pn=¿¿