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DISC 230 Operations - Management.zw - Spring2021 1
DISC 230 Operations - Management.zw - Spring2021 1
COURSE BASICS
Credit Hours 3
Lecture(s) No of lectures per week 2 Duration 75 mins
Teaching methodology Mostly synchronous - with a splattering of asynchronous sessions (just for some lame fun!)
COURSE DISTRIBUTION
Core/ Elective Core
COURSE DESCRIPTION
Operations transform resource or data inputs into desired goods, services, or results to create value for customers and
the manufacturer/service provider. An operation in automotive industry may involve an automotive assembly. In
banking, an operation may involve providing teller services to the customers. Similarly, at McDonalds an operation may
involve producing Big Mac or french fries. A primary objective of any manager (regardless of the industry type) is to
design, plan, execute, and continuously improve the operation— for which he/she is responsible for, in a cost-effective
manner. A thorough understanding of the intricacies involved is a requisite for cost effective and efficient management
of manufacturing and service operations.
This is core business course that aims to provide an overview of fundamental operations management concepts as well
as an in‐depth understanding of proven techniques and best practices. During the course, the similarities and differences
in operations management for various types of commercial sectors (such as manufacturing, services, etc.) shall be
specifically highlighted.
After completing this course student will potentially be able to understand key concepts in operations management and
would be able to choose and apply operations management tools and techniques.
COURSE PREREQUISITE(S)
MATH 101 Calculus, Statistics (Note: in the past, students without these backgrounds have very happily survived the
course! So, no need to fret!)
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Lahore University of Management Sciences
COURSE OBJECTIVES
After taking this course, the students will get acquainted with the basic concepts, methods and techniques of operations
management and will develop an ability to apply these concepts for analyzing and improving operations management related
issues in real world organizations.
LEARNING OUTCOMES
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Lahore University of Management Sciences
Indicate below how the course learning objectives specifically relate to any program learning goals and objectives
• Attendance: 5%. First four absents - no penalty, next four - 1 percent reduction per absence from final
score, beyond 8 - letter grade reduction
• Class Participation (CP): 5%
• Quizzes: 20% announced/ unannounced. n-1 policy for quizzes beyond 5 quizzes. No retake.
• Group Project: 20%
• Midterm Examination: 25%
• Final Examination: 25%
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Lahore University of Management Sciences
Group Project
Students will develop a group project. The group size will be decided based on enrolment. Students will identify an
operations management related problem in an organization and apply course concepts, thus formulating and analysing
the problem. Following this they will synthesize and suggest an appropriate solution to the problem. They will share their
solution with the organization under study and understand from company personnel the likely problems in implementing
their solutions. The feedback obtained from the company personnel will be incorporated in the final project report.
A detailed description on group project will be provided once the course starts.
EXAMINATION DETAIL
Yes/No: Yes
Midterm Combined/ Separate: TBD
Exam Duration: 80-120 minutes (TBD nearer the time)
Exam Specifications: Pre‐Mid Syllabus, Close Book & Notes, Calculators Allowed
Yes/No: Yes
Combined/ Separate: TBD
Final Exam Duration: 80-120 minutes (TBD nearer the time)
Exam Specifications: Post‐Mid Syllabus, Close Book & Notes, Calculators Allowed
COURSE OVERVIEW
Recommended Objectives/
Lecture Topics
Readings Application
Introduction, Scope of OM, OM & Decisions Stevenson - Chapter 1 Understanding the need for OM
1,2 Making, Evolution of OM (Introduction to
Operations Management)
Competitiveness, Operations Strategy, Stevenson - Chapter 2 Understanding why productivity
3 Productivity, Productivity Improvement (Competitiveness, Strategy matters in OM
& Productivity)
Steps in Forecasting Process, Qualitative &
Quantitative Forecasting, Time-Series Models, Understanding Forecasting
Seasonality, Associative Forecasting Stevenson - Chapter 3 Techniques & Data Requirements,
4,5,6
Techniques, Comparing Forecasting (Forecasting) Measuring Forecast Accuracy
Techniques, Errors in Forecasting
Mid-Term Exam
Final Exam
TEXTBOOK(S)/SUPPLEMENTARY READINGS
Primary text:
Stevenson, W.J., (2015), Operations Management, 13th Edition, McGraw Hill International Edition
The book is also uploaded onto LMS for students’ convenience.
Good luck!
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