[Type text]

ROOT CAUSE ANALYSIS REPORT

Link Name                      : Link Metro-M Smart BSD - Palembang Via B3JS

(Port 5 of 5) 50 GBPS DOWN
Event Date/Time           : 2020-09-29 19:05 WIB
Trouble Ticket Number    : WTD-20092310
Date/Time Escalated                   : 2020-09-29 19:05 WIB
RCA Prepared by                      : CS MTI / Jepri Ardiansyah
Root Cause : HD (Hardware Problem) - MCB DAMAGE
Finish Date/Time                    : 2020-09-29 19:37 WIB
MTTR : 32 Minutes

PROBLEM DESCRIPTION

nformation : Link Metro-M Smart BSD - Palembang Via B3JS (Port 5 of 5) 50

GBPS DOWN at 2020-09-29 19:05 WIB

Link back to normal after turn ON MCB backup at 2020-09-29 19:37

WIB

Impact: Link Metro-M Smart BSD - Palembang Via B3JS (Port 5 of 5) 50

GBPS DOWN

PROBLEM RESOLUTION/CORRECTIVE ACTION

Immediate Action :
 Received complain by email from NOC SF, Link Metro-M
Smart BSD - Palembang Via B3JS (Port 5 of 5) 50 GBPS
DOWN
 Escalation to our NOC team, parallel created trouble ticket
 We inform for the checking our team link problem impact MCB
Main burn at NIX Palembang
 Link back to normal after turn ON MCB backup at 2020-09-29
19:37 WIB
 Received email by NOC SF link already normal

MCB Main burn at NIX Palembang

RECOMMENDATION/SUGGESTION

[Type text]
[Type text]

Attachments:

NOTE:

Mitigation : Replace MCB Main

Prepared by Reviewed by

Name: Jepri Ardiansyah Name: Jonathan

Dept : CEM Dept: CEM

[Type text]