Name :

NIM & Major :

EX Telephoning 1

Put in the appropiate words in the blanks.

Ratna : Joane’s boutique, good morning. (1.)……. You

Bobby :Good (2.)…….., Ratna. This is Bobby from Son&Son. Can I talk to Joane, please?

Bobby : Can you ask her to call me back once she‘s at the office?

Ratna : (3.) …….. Your office number?

Nadia : Good morning. Nadia’s (4.) ……

Jeffrey : Good morning Nadia. This is Jeffrey. I need to talk about the presentation for
Friday.

Ratna : Good morning. This is Ratna. Can I help you?

Bobby : Good morning, Ratna.

Can you put me (5) …..to Joane?

Ratna : May I know, who’s (6) ….. please?

Bobby : It’s Bobby from Son&Son.

Desta : Good morning. This is Desta. I need to talk to talk to the service manager.

Nadia : Hold on Mr Desta. I’ll (7) …. You (8) ….

Nadia : Global service, good morning. Can I help you?

Jeffrey : I called Mr Hamada this morning. It looked like his cell phone was off. Can I (9)
....... a message for him?

EX. Telephoning 2

Choose the appopriate response for each stimulus below.

1. Good morning. Can I help you?

2. I nned to talk to the service manager.
3. May I know who’s calling please.
4. Have a nice day.
5. Mr Hammada is not in today.

Chose the answer from below!

 a. Can I eave a message for him?
b. It’s Bobby from Son&Son.
c. Hold on please. I’ll put you through.
d. To you, too
e. Yes. I need to talk to the service Manager.

EX Telephoning 3

What do you say when you want:

1. To talk to creative Manager.

2. To say goodbye
3. To leave a message.
4. To ask if the caller can wait
5. To connect the caller’s call.

Choose the answer from below!

a. I’ll put you through.

b. Thank you, see you then.
c. I’d like to talk to the Creative Manager.
d. Can I leave a message?
e. Hold on, please.