SBS 11 0 Visual Management

Simpler Business System
Silver Certification
Visual Management
Simpler Business System® 11.0

©1996-2010 Simpler Consulting, L.P. All Rights Reserved
Pull systems - Topics
• What is Visual Management

• What is a Visual device
• What is a Visual System
• Examples of Visual Management
• Visual Management Exercise
– PCB Design
Subjects driven by typical issues you will encounter

Learning outcomes
• By the end of this module we will have

covered
– The main aspects of visual management
• By the end of this module you will …

– Understand the need for visual
management
– Have access to a number of examples of
visual management for future reference
Logical problem solving and delivering change

A ‘must have’ basic of Flow Cells
• A ‘cornerstone’ of
improvement
• Supports other elements of flow
cells
• Visual management is a ‘basic
enabler’ for developing a
continuous improvement culture
• Sustaining visual management is
the evidence
• Part of cell development
The simplest way to manage

- GREEK
PU?ENJE ZABRANJENO
- CROATIAN
b b
- MACEDONIAN
VIETATO FUMARE
- ITALIAN
DEFENSE DE FUMER
- FRENCH
Visual management is . . .
• Non verbal communication in the

workplace
• Real time, responsive indicators to
normal and abnormal conditions
• A helpful aid to the area and people
in the area where displayed
• A technique that should be used as
much as possible, especially in a
continuous improvement
environment

6
APPLY VISUAL TOOLS

NORMAL
VISUAL WIP
INDICATORS SEE
STATUS
UNITS VS PLAN
AT-A-GLANCE ABNORMAL
ALARMS (5 seconds) CORRECTIVE ACTION
LOCATIONS
Owned by the people who work in the area

• Visual management gives you a work environment

that is …
– self-ordering
– self-explaining
– self regulating
– self-improving
• Where what is supposed to happen does happen,
on time, every time, day or night…
Visual management is managing a visual workplace

What is a visual device ?
A Visual Device is a mechanism or thing intentionally designed:
• To influence, direct, or limit behaviour by making vital

information available without speaking a word
(Think of a supermarket; where do you find the breakfast
cereal?)
• Should transmit a non-verbal message in 5 seconds
• Should tell us what we need to do (action)
• Should be at the point-of-use
• Translates data into information, information into meaning,
and meaning into behaviour
What is a visual system, cell, or information center ?
• A Visual System is a cluster or group of visual devices, aimed

at a single performance outcome
• Because these systems are self-explaining, we can be self-
regulating
• Example: A standard car has on the average of 144 visual
devices on or inside the car. Intentionally designed to help
us drive, maintain, and repair the car
• A Visual Cell is a cluster of visual devices within a confined
space
• An Information Center is a cluster of visual information
located near people collection areas or meeting locations

What is a visual system, cell or info center?
• A Visual System is a cluster or group of visual devices, aimed at a single

performance outcome
• Because these systems are self-explaining, we can

be self-regulating
– Example: A standard car has on the average of 144 visual
devices on or inside the car. They are intentionally designed
to help us drive, maintain, and repair the car
• A Visual Cell is a cluster of visual devices within a confined space
• An Information center is a cluster of visual information located near

groups of people or meeting locations

11
Visual Management
EXAMPLES

Poor visual management
Information that has good intentions

BUTart. by. Julian
Pavement . isBeever
confusing

13
Information overload: Providing more

than can be understood quickly
London Underground Barrier

14
Providing information that

is not relevant?

15

16
Location of visual management
Open access, on a walking route and where they can be seen
and regularly updated
Notice Boards need

to be in view to be
useful

17
Colored lines / address grids
Color Codes
Material, Supplies,
Green Consumables, Shelf Life Items,
Rags, Mops
Orange Kanban, Supermarkets
Desks, PCs, Break Areas,
Black
Lockers
Bay Area, Work Benches,
Brown
Machines, Presses, Etc.
Yellow Potential Hazard Areas
Fire Extinguishers, Scrap
Red
Baskets, Chemicals
Aisles, Walkways,
White
Transportation Lanes
Reject Bays, Designated
Blue
Inspection Areas

18
Displayed skills matrix
Green = Training completed

Amber = Training underway
Red = Training to be commenced

19
Indicators and signals
‘Andon’ flag
‘Andon’ (meaning signal), can be:

– Flags - up or down
– Flashing lights - on or off
– Boxes that contain ‘signal’ cards - as
in Kanbans
– Alarms or horns
– and many others . . .
20
Kanban visual management
Is translated as a card system. It has been developed into a

total pull concept using a number of various pull signals

21
Work Station Tooling and Shadow Boards
Specific tool set for workstation requirements arranged for
continuous visual checks – all tools are present and correct

22
Shadow boards
An example in the kitchen.
Could you tell normal from

abnormal at a glance ?
Why do you think this was

important in this particular
kitchen?
Answer = this is the kitchen in

Alcatraz!

23
Gauges and Masks
Colored masks to show normal operation or ‘today’s’ work

loading

24
Visual Management
MORE EXAMPLES

Well organised work space

26
Well organised work space

27
Visually managed locations

28
Color coded shadow boards for tools

29
Filing – obvious normal & abnormal

30
Visually managed storage

31

32
Visually managed storage and tools

33

34

35
Visually managed work space

36
Visually managed storage in drawers

37
Colour coded storage
Key to storage

Visually managed kits
Step 1 Step 2 Step 3

open the draw and Remove the visual re- Place the re-order
remove the kit order card from the kit card into re-order post

Audiology clinic room status

Blood science visually managed ‘send away’ process

Visual Management
PCB - PROCESS OR PRODUCTION

CONTROL BOARDS

Visual schedule management

Stroke therapies resource allocation

PCB visual management
Provides you with a method and the ability to highlight the

status of your process

45
Visual control

Visual control

Visual control

Visual control

Visual control

Cell based on hourly measurements

51
Shop floor visual management

52
Visual Management
SELF IMPROVING CELLS

Self improving cells
• Use visual management to identify areas for improvement
• A simple way is to use a blank 5th May

matrix to collect data
4th May
• Don’t try and pre-define
every problem that may occur 4th May
• For new problems write a 4th May
description along the bottom 4th May 3rd May

• Every time this happens record
2nd May 3rd May 2nd May 5th May
the date (and time if needed)
in the next empty box above it Material
shortage
Staff
shortage
Machine 1
stop
Machine 4
stop
• After a while it will be clear where to focus improvement attention

Visual management is managing a visual workplace

54
Visual Management
PCB EXERCISE

PCB Exercise
• Working in your teams, design a PCB for the area where you plan to
setup the Model Cell in Phase 2 of this Silver Certification Program
• How can you use a PCB to help achieve an area that is

– self-ordering
– self-explaining
– self regulating
– self-improving
• This will help form part of the planning of resources needed for the
Model Cell

Did we cover everything …
• What is Visual Management

Good
• What is a Visual device
• What is a Visual System
• Examples of Visual Management
• Visual Management Exercise
– PCB Design
Did we answer your questions?


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Simpler Business System

Simpler Business System® 11.0

• What is Visual Management

Subjects driven by typical issues you will encounter

Simpler Business System® 11.0

• By the end of this module we will have

• By the end of this module you will …

Logical problem solving and delivering change

Simpler Business System® 11.0

The simplest way to manage

Simpler Business System® 11.0

• Non verbal communication in the

Simpler Business System® 11.0

APPLY VISUAL TOOLS

Owned by the people who work in the area

Simpler Business System® 11.0

• Visual management gives you a work environment

Visual management is managing a visual workplace

Simpler Business System® 11.0

A Visual Device is a mechanism or thing intentionally designed:

• To influence, direct, or limit behaviour by making vital

• A Visual System is a cluster or group of visual devices, aimed

Simpler Business System® 11.0

• A Visual System is a cluster or group of visual devices, aimed at a single

• Because these systems are self-explaining, we can

• A Visual Cell is a cluster of visual devices within a confined space

• An Information center is a cluster of visual information located near

Simpler Business System® 11.0

Simpler Business System® 11.0

Information that has good intentions

Simpler Business System® 11.0

Information overload: Providing more

London Underground Barrier

Simpler Business System® 11.0

Providing information that

Simpler Business System® 11.0

Simpler Business System® 11.0

Notice Boards need

Simpler Business System® 11.0

Simpler Business System® 11.0

Green = Training completed

Simpler Business System® 11.0

‘Andon’ (meaning signal), can be:

Is translated as a card system. It has been developed into a

Simpler Business System® 11.0

Simpler Business System® 11.0

An example in the kitchen.

Could you tell normal from

Why do you think this was

Answer = this is the kitchen in

Simpler Business System® 11.0

Colored masks to show normal operation or ‘today’s’ work

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0

Simpler Business System® 11.0