Quality Management System Manual

QUALITY MANAGEMENT SYSTEM MANUAL
QUALITY MANAGEMENT Issue Date:

Revision 00
SYSTEM MANUAL 03/Jan/2021
PREPARED BY: REVIEWED & APPROVED BY:
MANAGEMENT REPRESENTATIVE GENERAL MANAGER
QUALITY MANAGEMENT SYSTEM

MANUAL
ISO 9001:2015
Approved
Prepared By:
By:
General
HSE Manager
Manager
(QSM-001)
This manual is the property of:
This IMS manual is the property of:

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD.
COPYRIGHT
No part of this IMS manual may be reproduced in any form by print, photocopy, microfilm or any other
means wholly or in part or disclosed to any person outside Eljawhara Aljadeeda for Heavy Transportation
Ltd. without the written permission of the General Manager.
JANUARY 2021
Page 1 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

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COMPANY VISION & MISSION STATEMENT
Vision
 To be the leader in our industry and the major player in each of our market segments.
Mission
 To meet the requirements and always strives to exceed the expectations of our Clients,
Shareholders and Employees.
 To overcome the external and internal issues associated with the organization’s
Business and Scope of work, and to fulfill all the relevant requirements.

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Table of Contents
1.0 SCOPE_____________________________________________________________________________________________________________________________5
2.0 NORMATIVE REFERENCES_____________________________________________________________________________________________________5
3.0 TERMS AND DEFINITIONS_____________________________________________________________________________________________________5
4.0 CONTEXT OF ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. _______________________________________5

4.1 UNDERSTANDING THE CONTEXT OF ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. _______________5
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES_______________________________________5
4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM_________________________________________________6
4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES__________________________________________________________________6
5.0 LEADERSHIP_____________________________________________________________________________________________________________________7
5.1 LEADERSHIP & COMMITMENT_____________________________________________________________________________________________7
5.2 QUALITY POLICY____________________________________________________________________________________________________________8
5.3 ROLES, RESPONSIBILITIES AND AUTHORITIES___________________________________________________________________________8
6.0 PLANNING________________________________________________________________________________________________________________________9
6.1 ACTIONS TO ADDRESS RISK AND OPPORTUNITIES_______________________________________________________________________9
6.2 QUALITY OBJECTIVES AND PLANNING____________________________________________________________________________________9
6.3 PLANNING OF CHANGES___________________________________________________________________________________________________10
7.0 SUPPORT_______________________________________________________________________________________________________________________10
7.1 RESOURCES_________________________________________________________________________________________________________________10
7.2 COMPETENCE______________________________________________________________________________________________________________13
7.3 AWARENESS________________________________________________________________________________________________________________13
7.4 COMMUNICATION__________________________________________________________________________________________________________13
7.5 DOCUMENTED INFORMATION REQUIRED BY ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION
LTD. 13
8.0 OPERATIONS___________________________________________________________________________________________________________________17
8.1 OPERATIONS PLANNING AND CONTROL_________________________________________________________________________________17
8.2 REQUIREMENTS FOR SERVICES__________________________________________________________________________________________17
8.3 DESIGN AND DEVELOPMENT_____________________________________________________________________________________________19
8.4 CONTROL OF EXTERNALLY PROVIDED PRODUCTS AND SERVICES____________________________________________________19
8.5 SERVICE PROVISION_______________________________________________________________________________________________________20
8.6 RELEASE OF PRODUCTS AND SERVICES_________________________________________________________________________________22
8.7 CONTROL OF NON CONFORMING SERVICES_____________________________________________________________________________22

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9.0 PERFORMANCE EVALUATION_______________________________________________________________________________________________23

9.1 MONITORING MEASUREMENT ANALYSIS AND EVALUATION__________________________________________________________23
9.2 INTERNAL AUDIT__________________________________________________________________________________________________________24
9.3 MANAGEMENT REVIEW___________________________________________________________________________________________________25
10.0 IMPROVEMENT________________________________________________________________________________________________________________26
10.1 GENERAL___________________________________________________________________________________________________________________26
10.2 NON CONFORMITY AND CORRECTIVE ACTION__________________________________________________________________________26
10.3 CONTINUAL IMPROVEMENT______________________________________________________________________________________________27

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1.0 SCOPE
This is the official Quality Manual of Eljawhara Aljadeeda for Heavy Transportation Ltd., which describes the
elements and requirements of Quality Management System, and it is structured to comply with the requirements
of ISO 9001:2015 standard. The Quality Management System is designed in order to demonstrate company
capabilities and commitment to deliver high quality services with consistency, which conforms entirely to the
customer and applicable statutory and regulatory requirements, thereby ensuring Customer satisfaction.
The Scope of the Quality Management System activities of ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. is of;
“Oil Field Heavy Hauling, Rig Moving, Equipment Rental and Leasing, General Contracting”.
2.0 NORMATIVE REFERENCES

 International Standard ISO 9001:2015 Quality Management System – requirements.
 International Standard ISO 9000:2015 Quality Management Systems- Fundamentals and vocabulary
 List of Quality Management System Procedures – Appendix-A
 Master Process Map – Appendix-B
 Quality Objectives – Appendix-C
 Organizational Chart – Appendix-D
 List of Forms – Appendix-E
 Terms & Definitions – Appendix-F
 Quality Policy – Appendix-G
 Health & Safety Policy – Appendix-H
3.0 TERMS AND DEFINITIONS

Terms and Definitions associated with this manual are mentioned in Appendix–F of this Quality Manual.
4.0 CONTEXT OF SALEH AYED BALHARITH EST.

4.1 UNDERSTANDING THE CONTEXT OF ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established, documented, implemented
and maintained the information in procedure # MR-QSP-004 for determining and evaluating the external and
internal issues or factors relevant to its operating environment (context), strategic planning and which affect
its ability to achieve its objectives and intended outcomes.
Information relevant to these external and internal factors is effectively maintained, considered while
managing the associated addressed risks and also monitored through defined mechanism in order to ensure
smooth and consistent business execution.
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES
and maintained the information in procedure # MR-QSP-004 for determining the interested parties relevant
to its Quality Management System and the requirements of these interested parties.
Information relevant to these external and internal parties is effectively maintained, reviewed and monitored
through defined mechanism in order to ensure smooth and consistent business execution.
4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined the boundaries and
applicability of its Quality Management System while establishing its scope. As documented in clause 01 of
this Quality Manual, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. scope of work is;

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" Heavy Transportation, RIG Mover, Equipment Supply, Oil and Gas services and Manpower Supply”.
While determining the Scope of work, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has
considered the following;
 External & Internal issues associated with ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. business (refer to clause 4.1 of the Quality Manual).
 The requirements of relevant interested parties (refer to clause 4.2 of the Quality Manual),
and
 The services of the organization (refer to clause 01 of the Quality Manual),
All the requirements of ISO 9001:2015 Standard are applicable to the ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. Scope of work. The scope of work is effectively reviewed and maintained whenever
required. This scope has stated the types of services being delivered to the customers. ELJAWHARA
ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has addressed the requirements (clauses) of ISO
9001:2015 in this Quality Manual and has focused on their effective implementation in order to ensure no
effect on ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ability or responsibility to provide
conformity of its services and to enhance Customer Satisfaction.
4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established, implemented, maintained
and continually improved its Quality Management System in accordance with the requirements of ISO
9001:2015. For this purpose, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined
the following;
a) Processes required for the Quality Management System and their application throughout
the ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ,
b) Inputs required and the output expected from these processes,
c) Sequence and interaction between these processes,
d) Criteria and Methods needed to ensure the effective operation and control of these
processes,
e) Resources needed for these processes and ensuring their availability,
f) Assigning the responsibilities and authorities for these processes,
g) Address the Risk and opportunities associated with the processes,
h) Evaluating these processes through a defined mechanism of monitoring, measurement and
analysis of processes performances and evaluating any changes needed to ensure that
these processes achieve their intended or planned results.
i) Improving the process of the Quality Management System.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Quality Management System is structured to
achieve a good internal management system and to get the results of customer satisfaction and effective
continual improvement.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has maintained documented information
wherever there is a need or requirement to have documented information, either by this international
standard “ISO 9001:2015” or by organization for its effective planning, control and operation. Clause 7.5 of
this Quality Manual has addressed requirements of Documented Information.
As mentioned in clause 01, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has maintained
Process Sequence and interaction in Master Process Map (Process Interaction), Appendix-B of this Quality
Manual.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has maintained the list of QMS Procedures in
Appendix-A of this Manual. Organization hierarchy is established and maintained in Organization Chart,
Appendix-D of this manual.

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5.0 LEADERSHIP
5.1 LEADERSHIP & COMMITMENT
5.1.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Top Management has demonstrated
effective leadership and commitment with respect to its Quality Management System by ensuring the
following;
a) Top Management has undertaken whole accountability for the effectiveness of the Quality
Management System.
b) Top Management has ensured that Quality Policy and Quality Objectives are documented,
implemented and maintained. The documented policy and objectives are made
compatible with the context and strategic direction of the organization.
c) Top Management has ensured integration of the Quality Management System
requirements in to its Business process through establishment of effective documentation
structure (detailed in clause 7.5 of this manual).
d) Top Management has ensured the use of “Risk base approach” and “Process approach”
through effectively defining and promoting the ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. documentation structure.
e) Top Management is committed for continual improvement. Where training, new
equipment, additional support or personnel is needed, the management shall exert all
efforts to acquire or hire all essential resources.
f) Top Management has ensured that effective communication processes are established for
communicating the importance of effective Quality Management System and importance
of conformity to the Quality Management System requirements.
g) Top Management has ensured, via process for Quality Assurance, including Management
Review and Internal Audit, that its Quality Management System achieve its intended
result.
h) Top Management has ensured that personnel at each level are effectively engaged,
directed or supported in order to demonstrate their contribution for the effectiveness of
the Quality Management System. This is ensured for example, via implementation of
defined organization hierarchy, assigned responsibilities and authorities and other
monitoring parameters.
i) Top Management has emphasized on the promotion of continual improvement of its
Quality Management System through defined mechanism of monitoring and / or
measurement.
j) Top Management has always encouraged and supported personnel on Management Roles
for demonstration of their leadership skills, within their area of responsibility.
5.1.2 CUSTOMER FOCUS

Top Management has ensured and committed that Customer requirements are determined
and fulfilled with the aim of attaining customer’s satisfaction. This includes company’s
commitment to comply with the requirements of work order contract / service suitability and
conformity, safety and environmental impact.

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 Risk and opportunities that can affect conformity of services and the ability to enhance
customer Satisfaction are determined and addressed.
 The focus on enhancing Customer Satisfaction is maintained via defined mechanism of
evaluating Customer Satisfaction, as documented in Clause 9.1 of this Quality Manual.
5.2 QUALITY POLICY

5.2.1 ESTABLISHING THE QUALITY POLICY
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Top Management, as evidence of its
commitment, has established, documented, implemented and maintained via continuous review, a
Quality Policy. The Quality Policy is documented in this Quality Manual.
5.2.2 COMMUNICATING THE QUALITY POLICY

Top Management has ensured that this Quality Policy is communicated, understood, applied within the
organization and made available to interested parties via different defined means of communication. This
Policy is effectively reviewed at defined interval, within Management Review in order to ensure its
continuing suitability with respect to ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD.
Management System and its business needs.
5.3 ROLES, RESPONSIBILITIES AND AUTHORITIES

Top Management has ensured that responsibilities and authorities for relevant roles are assigned,
communicated and understood within the organization. ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. Organizational Chart (documented in Appendix-D of this Quality Manual) pictorially
represents the designations of personnel and their inter-relationships. Functional roles of each
division/department/unit, duties and responsibilities of personnel are clearly defined in the Standard
Operating Procedure, which is part of ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. QSM.
The responsibilities of Top Management of ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD.
are given below:
A. DIRECTOR
As vested to him by the Shareholders, the Director is responsible for providing resources for
establishment of Quality Management System, for customer satisfaction and improvement of internal
system, and shall pursuit and implements continual improvement in order to ensure effectiveness and
efficiency of Quality Management System.
He is also responsible for following;
 Final confirm and approve major annual plans and work.
 Establish Quality Policy and approve Quality Management Manual.
 Heads overall management review.
 Delegate QHSE Director to implement and maintain Quality Management System.
B. QHSE DIRECTOR
The Top Management of ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has appointed
QHSE Director, assigned for effective implementation of ISO 9001:2015 Quality Management System
Requirements. The technical administration of this Quality Management System is delegated who is
vested on him the responsibility, authority and accountability for all Quality Control and Assurance
functions.
The QHSE Director on the performance of the Quality System including the needs for improvement. He
shall also communicate with the customers and other interested parties on the promotion of quality
awareness and matters pertaining to the Quality Program.
The responsibilities of the QHSE Director are given below:

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 Ensuring that processes, needed for the Quality Management System, are established,
implemented and maintained and delivering their intended output.
 Reporting to Top Management on the performance of the Quality Management System
and any need for improvement.
 Ensuring the promotion of awareness of customer requirements throughout the
organization
 Ensuring the integrity of the Quality Management System is maintained when changes
to the Quality Management System are planned and implemented.
6.0 PLANNING
6.1 ACTIONS TO ADDRESS RISK AND OPPORTUNITIES
and maintained the information, in procedure # MR-QSP-005 for determining the Risk and Opportunities
associated with;
a) Determined External and Internal issues (Clause 4.1 of this Quality Manual).
b) Determined External and Internal interested parties and their needs and expectations
(Clause 4.2 of this Manual).
c) Each process of the Quality Management System.
The purpose of this procedure is to ensure provision of assurance that ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. Quality Management System can achieve its intended results, enhance desirable
affects, prevent or reduce undesirable affects and achieve improvements.
6.2 QUALITY OBJECTIVES AND PLANNING

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established and documented Quality
Objectives at relevant functions, levels and processes needed of the Quality Management System, in Appendix
– C of this Quality Manual.
Documented Quality Objectives are;

a) Consistent with the Quality Policy,
b) Made Measurable,
c) Taking in to account applicable legal requirements,
d) Relevant to conformity of services and to enhancement of Customer Satisfaction,
e) Communicated and Monitored,
f) Reviewed (in Management Review at defined planned interval) and updates as necessary.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has also established achievement plan for
documented objectives, with in Appendix – C of this Quality Manual. This achievement plan covers the
following;
a) Actions to be taken for achievement of the objectives or the means by which objectives are
to be achieved.

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b) Required resources.
c) Target time.
d) Responsible department / person.
e) Monitoring mechanism including frequency.
6.3 PLANNING OF CHANGES

When the organization determines the need for changes, ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. ensures that integrity of the Quality Management System is maintained while
planning and implementation of changes. This shall be carried out in accordance with the planned
arrangements, as mentioned in clause 4.4 (sub clause a to i).
7.0 SUPPORT
7.1 RESOURCES
7.1.1 GENERAL
The Top Management of ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. along with the
concern Department Managers has determined and provided the resources needed to implement and
maintain the Quality Management System and continually improve its effectiveness, and to enhance
customer satisfaction by meeting customer requirements.
While determining the required resources, the organization has also considered risk associated with this
process, including;
 The capabilities of, and constrain on, existing internal resources
 And the requirements for outsourcing of resources from external providers.
7.1.2 PEOPLE
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined and provided the
persons necessary for the effective implementation of its Quality Management System and for the
operation and control of its processes.
Man power requirements for each activity are determined and provided by the assigned Manager which
is further then further evaluated for adequacy.
To achieve its performance improvement objectives, ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. has encouraged the involvement of its personnel by:
 Having continual training and awareness,
 Defining responsibilities and authorities,
 Ensuring effective & efficient teamwork,
 Communicating suggestions and opinions,
 Recognizing and rewarding.
7.1.3 INFRASTRUCTURE
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined, provided and
maintained the infrastructure necessary for the operations of its processes and to achieve conformity of
its related services.
7.1.4 ENVIRONMENT FOR THE OPERATION OF PROCESSES

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ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined, provided and
maintained the environment necessary for the operation of its processes and to achieve conformity of
services. The determined work environment covers Social, Psychological and Physical factors, as
addressed in Risk Assessment relevant to the working environment process.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. personnel work, allocated by the
customer. Prior to deployment of personnel, each one is briefed thoroughly about the requirements of
customers and applicable statutory and regulatory requirements includes but not limited, to quality,
health and safety and general workmanship safety orientation.
7.1.5 MONITORING AND MEASUREMENT RESOURCES

7.1.5.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined and provided the
resources needed to ensure the valid and reliable results when monitoring or measurement is used
to verify the conformity of service to requirements. These resources include;
a) Methods or 2nd / 3rd party reference standards used for monitoring of product to
requirements.
b) Reference equipment used for monitoring or measurement purpose during
inspection, testing or any sort of verification.
c) Personnel with their specific competency relevant to the monitoring or measurement
of any specific process or service. For example, like Welder qualification requirements
in Welding process.
d) Any other resource related to Infra structure or Work Environment, needed to ensure
valid and reliable results.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall maintain appropriate
documented information as evidence of fitness for the purpose of monitoring or measurement
resources.
7.1.5.2 MEASUREMENT TRACEABILITY
Where Measurement traceability is the requirement, ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. observes proper control of measuring and test equipment, determines the
monitoring and measurement to be undertaken and the monitoring and measuring equipment
needed to provide evidence of conformity of service to determined requirements. It established
processes to ensure that monitoring and measurement can be carried out and are carried out in a
manner that is consistent with the monitoring and measurement requirements.
To ensure valid results, measuring equipment;
a) are calibrated or verified, or both, at specified intervals, or prior to use, against
measurement standards traceable to international or national measurement
standards; where no such standards exist, the basis used for calibration or
verification shall be retained as documented information;
b) adjusted or re-adjusted as necessary;
c) have identification in order to determine its calibration status;
d) safeguarded from adjustments that would invalidate the measurement result;
e) Protected from damage and deterioration during handling, maintenance and storage.

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Company’s Specialist Technicians or Third Party Calibration Lab is responsible for the calibration of
all test equipment. The QA/QC personnel shall ensure that only calibrated equipment is used in
inspection and testing operations.
List of measuring and test equipment shall be identified suitable to the need of the job specification.
Calibration shall be done against a certified reference standard whose accuracy is traceable to
national standard or obtained from independent reproducible standard. Calibrated test equipment
shall be provided with calibration status identification sticker or Tag. Defective equipment or those
calibration date had expired should be immediately segregated for appropriate action.
A list of Calibrated Measuring and Test Equipment shall be maintained showing the equipment
identification, serial number, the calibration dates and due dates.
7.1.6 ORGANIZATION KNOWLEDGE

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has determined and maintained the
necessary knowledge specific to processes & competence for personnel performing work requirements.
The knowledge is determined in terms of evaluation of personnel work experience for specified process,
at the time of hiring or at the time of transfer from one process to another. This is covered as part of
competency parameter itself which include other parameter like education, training, skill and experience.
7.2 COMPETENCE
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. provides training or take other actions to
achieve the necessary competence, evaluate the effectiveness of the actions taken. Ensures that its personnel
are aware of the Quality Policy and relevant Quality Objectives, their contribution to the effectiveness of the
Quality Management System including the benefits of improved performance, the implications of not
conforming to the Quality Management System requirements. Maintains appropriate document information
of education, training, skills and experience.
7.3 AWARENESS
All new employees of are required to undergo Induction training program to familiarize their job
requirements and the Management System. This program defined in such a way that new employee clearly
understands the channels of internal communications and System requirements. Through immediate
superior or department head, the Management conducts performance evaluation to each employee as their
basis for giving increment and regularization. The new employee will be evaluated on the basis of their
performance by their immediate superior or the department head prior to the completion of their
probationary period of 3 months or prior to their regularization.
7.4 COMMUNICATION
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. exercises open internal communication at all
functional levels of the Company with the active participation of employees in the pursuit of effective and
efficient support and core processes for attaining the Company’s Quality Policies and Objectives. Meetings are
held by Management which serves as a formal forum of discussions on quality issues and/or improvements.
For External communication, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has defined or
designated the responsibility for each relevant department.
External communication included communication to and or from external interested parties, such as;
 Communication to and / or from customer relevant to the contracted services, its feedback
including resolution of complains.

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 Communication to and / or from external providers relevant to the purchased product.

 Communication to and / or from Regulatory bodies
Where ever required, organization shall retain documented information for internal and external
communications.
7.5 DOCUMENTED INFORMATION REQUIRED BY ELJAWHARA ALJADEEDA FOR HEAVY

TRANSPORTATION LTD.
7.5.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established Quality Management
System which includes documented information for Quality Policy & Quality objectives and the structure
of its documentation is in Four (4) levels to ensure that the services provided By ELJAWHARA
ALJADEEDA FOR HEAVY TRANSPORTATION LTD. conform to specified requirements and continually
improves its effectiveness.
The structure of the QMS documented information is illustrated below and elaborated in the succeeding
paragraphs:
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. (ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. ) QMS DOCUMENTATION STRUCTURE
Level 1:
Quality
Manual
Level 2:
Quality
Procedures
Level 3:
Quality Process
Flow
Level 4:
QMS
Forms
7.5.2 CREATING & UPDATING

Level 1 – Quality Management System Manual (This manual), as documented information, is
introductory describing ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ’s Quality Policy
and objectives and broadly stating what are to be done to assure expected quality of services.. The

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manual has covered all the requirements of the International Standard ISO 9001:2015. The Quality
Manual also makes reference of the applicable Company’s Procedures.
Level 2 – ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Procedures are the
documented information which describe the overall procedures and responsibilities for operating the
Quality Management System (QMS) by all divisions/departments/units of ELJAWHARA ALJADEEDA FOR
HEAVY TRANSPORTATION LTD. to effectively implement each requirement of ISO 9001:2015 Standard.
It covers the documented procedures and records required by ISO 9001 and to include those other
documents and records that may be needed by ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION
LTD. to ensure the effective planning, operation and control of its process.
Level 3 – Quality Process Flows are documented information, which describe the specific quality
process.
Level 4 – Forms: These comprise the fourth level of the Quality System documentation. They are
generated and maintained as per the system requirements. They provide evidence that the quality
system has been implemented and maintained effectively. A detailed description of the system followed
is explained in Section 4.2.4 of this Quality Manual. The particular record to be generated and the
standard formats to be used are detailed under the relevant functional procedures.
7.5.3 CONTROL OF DOCUMENTED INFORMATION

As part of documented information, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD.
maintains a documented procedure for control of documented information. The details of the process of
documentation including review, approval, changes and distribution of document are found in the
Procedures –Level ‘2’.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. adheres to the adequate control of
documented information, is an essential requirement in the pursuit of an efficient operation.
The QMS Manual distribution is divided into two (2) categories, i.e.:
a. Controlled Copies:
Controlled copies of the QMS Manual shall be stamped “Controlled Copy” in red and issued to the
authorized holders. Any changes in the Quality Manual affected by any revisions shall be
incorporated to the controlled copies issued.
The originals of the QMS documents are under the custody of QA / QC Head.
List of Controlled Copy holders are the following;
1. Director – Copy # 01
2. QHSE Director – Copy # 02
3. Library Copy – Copy # 03
b. Uncontrolled Copies:
Any photocopy of ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. QMS document is
considered an “Uncontrolled Copy”.
A soft copy of the original Quality Management System Manual (in PDF format) is available at
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Portal.
7.5.3.1 DOCUMENTED INFORMATION CONTROL COVERAGE

Documented information subject to control can be in the form of hard copy or electronic
media. ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ensure that

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documented information of external origin determined by the organization to be necessary

for the planning and operation of the Quality.
7.5.3.2 DOCUMENTED DISTRIBUTION CONTROL

Management System are identified and their distribution controlled. Documents cover but
not limited to the following:
 Department Functional Procedures
 Quality / Safety Programs/ Plans
 Specific Work Process Procedure.
 Maintenance/ Procedure.
 Industry Codes and Standards
 Engineering Standards and Specifications.
 Client Specifications.
 Materials Specifications.
 Change Orders / Contract Amendments
 Third Party Test and Inspection Reports
 External Audit Reports
a) ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. prevents the
unintended use of obsolete documented information, and to apply suitable
identification to them if they are retained for any purpose.
b) While creating or updating any documented information, ELJAWHARA ALJADEEDA
FOR HEAVY TRANSPORTATION LTD. ensures; proper identification and description
on the documented information, to have it in proper format and media and to have
proper review and approval for adequacy.
c) ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established a
documented information in form of Procedure to define the controls needed for the
identification, storage, protection, retrieval, retention and disposition of documented
information. The Company’s documented information to be retained (Quality
Records) is described in Doc. No. MR-QSP-001, to include Final QA/QC documented
information comprising all Test and Inspection Certificates/Reports for a particular
contract shall be treated as documented information (quality records), a special type
of documented information to provide evidence of conformity to the requirements
and effective operation of the Quality Management System.
d) All documented information to be retained (quality records) shall be maintained and
filed in an orderly manner for a retention period as specified in contract agreement
with customers.
e) Documented information retention shall be identified and marked with “Date of
Destroy.” Expiry of the retention period is described in Documented Information;
Document no. MR-QSP-001 (Clause 7.5). Periodical audits shall be conducted to
ensure safety storage of the documented information.

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f) All company’s computers are protected with anti-virus program (i.e., MacAfee Virus
Scan Enterprise). Documented information in computer shall be retained or provided
with backups.
8.0 OPERATIONS
8.1 OPERATIONS PLANNING AND CONTROL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ’s business starts with the
identification/selection of prospective activity & preparation of pre-qualification within the framework of its
quality objectives.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ’s Business Development arm has a full
knowledge of the company’s line of businesses and it has established and maintains processes required for
management and execution. Each processes were identified, evaluated, planned, documented and controlled.
Inter-dependent Related documented information (such as Technical Services, Manpower, QA/QC,
Purchasing, etc.) shall maintain with proper coordination to achieve an effective and efficient operation for
activity realization to satisfy the customers and other interested parties.
To outline ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. operations, the following shall be
considered:
 Determine and communicate significant features of the processes
 Define training requirements in the operation of processes
 Share skill and experience to every work group/section
 Measure and audit processes
 Analyze, review and improve the processes
 Ensure safety for all employees
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall maintain and retain the documented
information in order to have confidence that processes have been carried out in planned manner and to
demonstrate the conformity and relevant service to the defined requirements.
When any change is required to be planned, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD.
shall control such planned changes via re-evaluation of the addressed risk associated with such changes and
shall ensure that all the action are effectively planned and implemented in order to mitigate any adverse
effects.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall strive for continual improvement to
provide satisfactory activity, to improve customer satisfaction and confidence, to improve utilization of
resources, to improve safety program and reduction of waste to achieve more effectiveness and efficiency of
processes.
To ensure continual improvement on activity realization, the company shall retain evaluation of existing
processes, revising Procedures and Work Instruction (as required) and providing appropriate resources.
8.2 REQUIREMENTS FOR SERVICES

8.2.1 CUSTOMER COMMUNICATION
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Management and its Department established
a channel for communication with the organization and externally with customer relating to:

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 Service Information which is provided directly to customers including verbal and printed
information.
 Inquiries are handled by Sales & Marketing Department depending on the nature of the inquiry
or who made initial contact. Project Coordinator provides technical assistance and related
information as needed.
 ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Management defines controls
to address customer feedback and complaints. Customer feedback is collected by Sales &
Marketing Department for review and analysis and served as a basis of necessary improvement
to meet the required standard.
8.2.2 DETERMINING THE REQUIREMENTS FOR SERVICES

The company develops a system for customer requirements, which will be clarified as per the Sales &
Marketing Process Flow (SAL-QPF-001)
Customer requirements are determined by the Sales & Marketing Department. These requirements are
including the requirements specified by the customer for delivery services.
8.2.3 REVIEW OF THE REQUIREMENTS

Sales & Marketing Department of GULF HAULAGE RIG MOVE & OIL AND GAS COMPANY LTD. ensures
that the customer requirements are reviewed prior to the commitment for delivery of services to the
customer as per the scope of the Quality Management System.
Once the Inquiry / Tender Documents / Orders are received from the customer, these are reviewed by
the Sales & Marketing Department to ensure that the requirements are clearly and completely defined.
Upon review of the Customer requirements, Sales & Marketing Department coordinate with the
concerned functions to ensure the organization’s capability to deliver services as per requirement before
making the commitments to the customer.
Preparation of technical documentation and a cost calculation is done utilizing various functions within
the company. The offer is, together with the customer, reviewed and evaluated prior to signing the
contract agreement.
The customer is notified to ensure that the differences are resolved and the commitment are fully
understood and agreed upon by both parties. Records for any changes or cancellation of the contractual
requirements shall be maintained with the Sales & Marketing Department.
8.2.4 CHANGES TO REQUIREMENTS FOR SERVICES

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall ensure that relevant documented
information is amended, and the relevant persons are made aware of the changed requirements, when
any of the service requirements are changed.
8.3 DESIGN AND DEVELOPMENT

N/A
8.4 CONTROL OF EXTERNALLY PROVIDED PRODUCTS AND SERVICES

8.4.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ensures that externally provided
products and service confirms to the requirements. The type and extent of control applied to the external

Revision 00
provider and the purchased product, shall be dependent upon the effect of the purchased products on
organization’s ability to consistently deliver confirming services to its customers.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall retain documented information of
selection, evaluation, re-evaluation and performance monitoring of external providers and any necessary
action arising from such evaluations.
8.4.2 TYPE AND EXTENT OF CONTROL

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ensures that such out sourced activities
do not adversely affect its ability to consistently deliver confirming services to its customers, by ensuring
the following;
 Such outsourced activities remains within organization’s control.
 Controls related to the external providers and to the resulting output from the outsourced
activities are defined and effectively applied.
 Effectiveness of the application of control and potential impacts of the outsourced
activities on ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ability to
fulfill customer requirements is ensured.
8.4.3 INFORMATION FOR EXTERNAL PROVIDERS

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ensures the adequacy of the
requirements prior to their communication to external providers. The Procurement Department is
responsible for the purchase of materials / products in compliance with the products standards and
specifications set forth by the customer.
Purchase Orders are prepared from the Purchase Requisitions, containing all relevant technical and
quality information.
Purchasing information, communicated to external provider, shall describe the requirements for
purchasing, including, where appropriate;
a) requirements for approval of product, procedures, processes, methods and equipment,
b) requirements for qualification of personnel,
c) ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. QMS requirements,
d) External provider interaction with the organization,
e) Controls and monitoring of the external providers’ performance to be applied by the
Company,
f) Verification or validation activities that ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. , or its Customer, intends to perform at the external providers’
premises.
Aside from ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Inspectors and if
stipulated in customer’s requirement/s, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION
LTD. allows customer’s representative to have access to the supplier’s facilities to conduct verification
to ensure that the products conform to the specifications.
This however will not relieve ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. and the
external providers of its obligations for any subsequent rejection that may be found during inspection.
As an Integral part of the overall inspection and testing processes, the Material Management Plan shall
detail the requirement of receipt inspection, storage, preservation, traceability identification and
inventory control before it is released for service.

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Documented information relevant to the Purchase Order shall be retained.
8.5 SERVICE PROVISION

8.5.1 CONTROL OF SERVICE PROVISION
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established and maintained
procedures, and plan actions to execute specific contract treated as a whole activity works that requires
documentation and pre-qualified program aimed to ensure controlled conditions, preventing deviation
during the stages of services and completion of the activity.
Controlled conditions shall include, as applicable,
a) The availability of documented information that describes the characteristics of the
services or the activities to be performed, and the results to be achieved.
b) the use of suitable infrastructure and environment for operation of its processes,
c) the availability and use of monitoring and measuring resources,
d) the implementation of monitoring and measurement activities at appropriate stages,
e) the appointment of competent persons, including any required qualification,
f) the validation, and periodic re-validation, of the ability to achieve planned results of
the processes for services provision, where the resulting output cannot be verified by
subsequent monitoring and measurement,
g) The implementation of actions to prevent human error.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. maintain the documented information
required to justify the effective implementation of above defined controlled conditions.
8.5.2 IDENTIFICATION AND TRACEABILITY

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. maintains proper identification and
documented information to every materials and products for any specific contract job to ensure
traceability and identification during the stages of installation.
The system of identification, marking and traceability shall be established and incorporated in the
Purchase Order (as appropriate) to form part of the specification attachment. This covers bulk materials,
fabricated items or finished products coming from the suppliers and subcontractors.
8.5.3 PROPERTY BELONGING TO CUSTOMERS OR EXTERNAL PROVIDERS

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall exercise care with property
belonging to Customers or External Providers (including, where applicable, materials, components, tools
and equipment, premises, intellectual property and personal data) while it is under the Company’s
control or being used by the organization.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall identify, verify, protect and
safeguard customers’ or external providers’ property provided for use or incorporation into the product.
If any customers’ or external providers’ property is lost, damaged or otherwise found to be unsuitable for
use, documented information shall be retained and reported to the customer or external provider on
what has occurred.
8.5.4 PRESERVATION

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ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. properly identifies the product and
adheres with the necessary handling procedure, storage, packaging, protection and delivery of
materials/products to its intended destination in order to maintain conformity to the requirements as
per the Material Management Plan. At every stage of process, materials are handled according to
company regulation to protect from damage and maintain its quality.
8.5.5 POST – DELIVERY ACTIVITIES

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ensures fulfillment of all requirements
relevant to post-delivery activities agreed contractually with the customer. While determining the extent
of post-delivery activities that are required, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION
LTD. considers;
a) Statutory and regulatory requirements,
b) The potential undesirable consequences associated with its service,
c) The nature, use and intended life time of its product,
d) Customer requirements and
e) Customer feedback
8.5.6 CONTROL OF CHANGES DURING SERVICES

When any change is addressed, ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall
review and control such changes, to the extent necessary to ensure continuing conformity with the
requirements.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall maintain documented
information of such changes, including the results of the review of changes, the person authorizing the
changes and any necessary actions arising from the review of such changes.
8.6 RELEASE OF PRODUCTS AND SERVICES

Evidence of conformity, as documented information, shall be affirmed and retained through test and
inspection during receipt of the materials, services processing and once completed. Result of inspection and
acceptance shall be retained as documented information in the QA/QC Department.
The product and services shall be monitored and measured based on:
 Client issued Non-Conformance Report (Client’s Standard NCR Form) and Internal Non-
Conformance Report.
 Weekly coordination meeting report.
 Complaints raised during regular coordination or special meetings with client recorded in the
minutes of meetings.
The release of services and products and delivery to the customer shall not proceed until the planned
arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority and,
where applicable, by the customer.
8.7 CONTROL OF NON CONFORMING SERVICES

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. maintains documented information in
handling non-conformance to contract specification and/or purchase order as observed during the course of
QC inspection and after delivery or use has started. It deals with non-conforming outputs in one or more of the
following ways:
a) By taking action to eliminate the detected non-conformity;
b) By informing to customer where applicable and required;

Revision 00
c) By authorizing its use, release or acceptance under concession by a relevant authority and, where
applicable, by the customer;
d) By segregation, containment, return or suspension of provision of services.
e) By taking action appropriate to the effects, or potential effects, of the non-conformity when non-
conforming product is detected after delivery or use has started.
When non-conforming product is corrected it shall be subject to re-verification to demonstrate conformity to

the requirements.
Documented information shall be retained, covering following information;
 Description of Non-Conformity;
 Description of the actions taken;
 Describes any concession obtained;
 Identifies the authority deciding the action in respect of the Non-Conformity.
9.0 PERFORMANCE EVALUATION

9.1 MONITORING MEASUREMENT ANALYSIS AND EVALUATION
9.1.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. has established and maintains
documented systems in monitoring, measurement, analysis and improvement processes to prove that
conformity of the activity is in relation to the Quality System and customer’s requirements.
a) Product Conformity
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. ensures effective and efficient
measurement; collection and validation of data to ensure the finished activity conform to the
requirements.
All completed services are subject for test and inspection at appropriate stages of processes, as
specified in the Quality Plan or required by customer specification.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. continually monitors its
performance improvement actions and retains documented information of its result. These data
results from improvement activities shall be used as added input during the Management Review
Meeting. These provide information for improving the quality of the activity and operational
sequence.
b) Quality Management System Conformity
To ensure effective continual improvement, ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. has established and maintained documented information for planning
and implementing Quality Audits, to verify quality activities and relates results comply with
planned arrangements, and to determine the effectiveness of company’s Quality System.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall identify the need for
statistical techniques required for establishing, controlling or verifying process capability and
product characteristics, including the establishing and maintaining documented information to
implement and control the application of the statistical techniques.
c) Quality Management System Effectiveness

Revision 00
Satisfactory results from past services shall be the basis of analyzing the effectiveness of the
Quality System continual improvement.
Technical reports which features advance technology for effective processes shall be another
source of identifying the need of improvements.
Customer’s feedbacks and non-conforming reports shall be statistically analyzed to attain
appropriate information to implement corrective actions.
Test and Inspection results can be analyzed statistically to provide data suitable to the customer’s
requirement. Statistical analysis generated by the company will be released to the customer (if
required).
9.1.2 CUSTOMER SATISFACTION

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. shall determine Customer Satisfaction
through survey by providing questionnaire to the customer at least once in a year to ensure service
requirement is achieved.
Customer feedback (as indicator of Company’s performance) such as complaints, non-conformities,
performance indices, deficiencies including commendation for excellent performance are normally issued
to ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. in documented forms of
communication / documented information i.e.:
a. Client issued Non-Conformance Report (Client’s Standard NCR Form)
b. Complaints raised during regular coordination or special meetings with client recorded in the
minutes of meetings.
c. Performance Indices report issued by Customer on monthly basis to ELJAWHARA ALJADEEDA
FOR HEAVY TRANSPORTATION LTD. serves the basis of knowing the degree of satisfaction of
customer on Company’s performance.
d. Excellent Performance Rating included in the Customer’s website re: “Posting of Contractors
Name with Best Performance in completing the ahead of schedule, high quality and well
administered” (if available).
Where customer complaint is received, the QA/QC department and work services heads shall conduct a
thorough investigation to provide appropriate corrective actions to satisfy the conformity of the services.
9.1.3 ANALYSIS AND EVALUATION

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. determines, collects and analyzed
appropriate data to demonstrate the suitability and effectiveness of the quality management system and
to evaluate where continual improvement of the effectiveness of the Quality Management System can
be made. This shall include data generated as a result of monitoring and measurement and from other
relevant sources.
The results of data analysis shall be retained as documented information and shall be used to evaluate;
a) The degree of customer satisfaction,
b) Conformity of service,
c) The performance and effectiveness of the Quality Management System’
d) If planning has been effectively implemented,
e) The effectiveness of the actions taken to address risk and opportunities,
f) The performance of external providers,
g) The need for improvements to the Quality Management System.

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9.2 INTERNAL AUDIT

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. planned and conducted Internal Quality
Audits for each functional area of the company at least once per year in order to determine the compliance of
the Quality Management System to the requirements of ISO 9001:2015 established by the organization, and is
effectively implemented and maintained.
The company shall ensure all corrective actions and recommended improvements are effectively
implemented. Quality Planning shall also be flexible in order to allow changes in emphasis based on the
results and objectives evidence during the audit.
The audits and follow-up actions shall be carried out in accordance with documented procedures and
deficiencies found by the Auditor shall be notified to the relevant function. The Auditor will review the
deficiency; assess the corrective action suggested by an auditee and sign off the audit if satisfactory. The
Auditors shall be independent or impartial during the conduct of audit to the area they are assigned to audit.
Auditors shall not audit the area of his work assignment. The criteria and scope of the audit shall be defined
while managing the audit process.
Department/sections audited must ensure corrective actions are implemented within the specified time
frame.
Internal Audit Process shall be managed in accordance with the documented information for internal audit
process, maintained in MR-QSP-002. Documented information of the audits and its result shall be retained.
9.3 MANAGEMENT REVIEW

9.3.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. Management reviews its Quality
Management System at least once in a year, as per maintained documented Information # MR-QSP-003,
to ensure its continuing suitability, adequacy and effectiveness. This review meeting includes the
opportunities for improvement and the need for the changes to the Quality Management System. It also
includes the review of quality policy and quality objectives.
This review being conducted by the Management Committee chaired either by the Director or by
department heads, process owners for the purpose of reviewing and ensuring the continuing suitability
and effectiveness of the Quality Management System.
9.3.2 MANAGEMENT REVIEW INPUTS

Review inputs shall evaluate efficiency as well as effectiveness of the ELJAWHARA ALJADEEDA FOR
HEAVY TRANSPORTATION LTD. Quality Management System to sustain and maintain a continual
improvement program of the Quality Management System.
All approved decisions or actions are programmed for implementation including but not limited to:
a) Results of the audits, (Internal & External),
b) Changes in External and Internal issues that are relevant to the Quality
Management System,
c) Customer feedback, (Complaints & Satisfaction Survey),
d) Process performance and service conformity,
e) Status of correction and corrective actions,
f) Follow-up actions from previous management reviews,
g) The performance of external providers,
h) The extent of which Quality Objectives have been met,
i) The adequacy of the resources,
j) The effectiveness of the actions taken to address risks and opportunities,

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k) Changes that could affect the Quality Management System including any change in
relevant applicable regulatory and statutory requirements, and
l) Opportunities for improvement.
9.3.3 MANAGEMENT REVIEW OUTPUTS

The output from the management review shall include any decisions and actions related to:
a) Improvement of the effectiveness of the Quality Management System and its
processes,
b) Improvement of services related to customer requirements, and
c) Resource needs
Documented information, as evidence of the results of Management Review, shall be retained.
10.0 IMPROVEMENT
10.1 GENERAL
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. , in consideration to commitment for
continual improvement, demonstrated in the Quality Policy, continually improves the system in order to meet
customer requirements and to enhance customer satisfaction. This shall be carried out through the use of the
Quality Policy, Quality objectives, audit results, analysis of data, corrective actions and management reviews.
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. considers the results of the analysis and
evaluation, and the outputs from the Management review, to determine if there are needs or opportunities,
which shall be addressed as part of the continual improvement.
10.2 NON CONFORMITY AND CORRECTIVE ACTION

When any Non-Conformity occurs, including any arising from complaints, ELJAWHARA ALJADEEDA FOR
HEAVY TRANSPORTATION LTD. establishes implements and maintains documented information to initiate
corrective and corrective actions for conditions adverse to quality. The documented information is
maintained in Documented Procedure # MR-QSP-002. ELJAWHARA ALJADEEDA FOR HEAVY
TRANSPORTATION LTD. retains the documented information of any raised Non-Conformity and results of
the corrective action.
This Corrective Action Procedure defines the requirements for:
a) reviewing non-conformities (including customer complaints)
b) determining causes of non-conformities
c) evaluating the need for action to ensure that non-conformities do not recur
d) updating the risks and opportunities determined during planning, if necessary
e) determining and implementing the action needed
f) records of the results of action taken
g) Review the effectiveness of corrective action taken.
h) Addressing changes to the Management System if necessary or required as part of addressed
corrective action.
10.3 CONTINUAL IMPROVEMENT

ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. in consideration to commitment for
continual improvement, demonstrated in the Quality Policy, continually improves the system in order to meet
customer requirements and to enhance customer satisfaction. This shall be carried out through the use of the
Quality Policy, Quality objectives, audit results, analysis of data, corrective actions, opportunities for
improvements and management reviews.

Revision 00
ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. considers the results of the analysis and
evaluation, and the outputs from the Management review, to determine if there are needs or opportunities,
which shall be addressed as part of the continual improvement.
 THE END 

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QUALITY MANAGEMENT SYSTEM MANUAL

QUALITY MANAGEMENT Issue Date:

QUALITY MANAGEMENT SYSTEM

This manual is the property of:

This IMS manual is the property of:

Page 1 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

COMPANY VISION & MISSION STATEMENT

Page 2 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

2.0 NORMATIVE REFERENCES_____________________________________________________________________________________________________5

3.0 TERMS AND DEFINITIONS_____________________________________________________________________________________________________5

4.0 CONTEXT OF ELJAWHARA ALJADEEDA FOR HEAVY TRANSPORTATION LTD. _______________________________________5

Page 3 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

9.0 PERFORMANCE EVALUATION_______________________________________________________________________________________________23

Page 4 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

2.0 NORMATIVE REFERENCES

3.0 TERMS AND DEFINITIONS

4.0 CONTEXT OF SALEH AYED BALHARITH EST.

4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM

Page 5 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES

Page 6 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

5.1.2 CUSTOMER FOCUS

Page 7 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

5.2 QUALITY POLICY

5.2.2 COMMUNICATING THE QUALITY POLICY

5.3 ROLES, RESPONSIBILITIES AND AUTHORITIES

Page 8 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

6.2 QUALITY OBJECTIVES AND PLANNING

Documented Quality Objectives are;

Page 9 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

6.3 PLANNING OF CHANGES

7.1.4 ENVIRONMENT FOR THE OPERATION OF PROCESSES

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7.1.5 MONITORING AND MEASUREMENT RESOURCES

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7.1.6 ORGANIZATION KNOWLEDGE

Page 12 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

 Communication to and / or from external providers relevant to the purchased product.

7.5 DOCUMENTED INFORMATION REQUIRED BY ELJAWHARA ALJADEEDA FOR HEAVY

7.5.2 CREATING & UPDATING

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7.5.3 CONTROL OF DOCUMENTED INFORMATION

7.5.3.1 DOCUMENTED INFORMATION CONTROL COVERAGE

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documented information of external origin determined by the organization to be necessary

7.5.3.2 DOCUMENTED DISTRIBUTION CONTROL

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8.2 REQUIREMENTS FOR SERVICES

Page 16 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

8.2.2 DETERMINING THE REQUIREMENTS FOR SERVICES

8.2.3 REVIEW OF THE REQUIREMENTS

8.2.4 CHANGES TO REQUIREMENTS FOR SERVICES

8.3 DESIGN AND DEVELOPMENT

8.4 CONTROL OF EXTERNALLY PROVIDED PRODUCTS AND SERVICES

Page 17 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

8.4.2 TYPE AND EXTENT OF CONTROL

8.4.3 INFORMATION FOR EXTERNAL PROVIDERS

Page 18 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F

Documented information relevant to the Purchase Order shall be retained.

8.5 SERVICE PROVISION

8.5.2 IDENTIFICATION AND TRACEABILITY

8.5.3 PROPERTY BELONGING TO CUSTOMERS OR EXTERNAL PROVIDERS

Page 19 of 25 Issued date: 03/Jan/2021 Rev: 00 APPENDIX-F