Geneva ServiceNow Platform

Geneva ServiceNow
Platform
Last updated: March 7, 2021

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 Geneva ServiceNow Platform

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(408)501-8550

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 Geneva ServiceNow Platform

Define locations
Locations are used by various applications to locate users, facilities, or configuration
items (CI).

You can configure different levels of location in a parent-child hierarchy. For example,
an email server might be associated with a location of Second Floor, whereas the email
business service might be associated with New York City.

Each level of this hierarchy contains a separate location record, with the next higher
level specified as a parent. In this example each location is selectable as a hierarchy
from reference fields:
Location hierarchy

The location is also used to generate a full identifier in the Full name field, which is
available by configuring the form as follows.
Location Full name

Locations are stored in the Location [cmn_location] table.

Define a location
To create a location, navigate to User Administration > Locations and click New.
Define a location

Field Description

The name of the location. This is the

Name display value that the system uses when
referencing this location on a form.

Street The street address of the location.

City The city of the location.

State / Province State or province of the location.

Zip / Postal Code The zip or postal code of the location.

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 Geneva ServiceNow Platform

Field Description

Country The country of the location.

Name of a user who is the contact for this

Contact
location.

Phone The phone number for the location.

Fax phone The fax number for the location.

Name of the parent location for this

Parent location. Location hierarchies are
described above.

The latitude of the location.

This field and the Longitude field described

below are populated automatically by
the get_lat_long business rule when the
form contains enough information, such as
Latitude an address or city name and a postal
code.

Deactivate this business rule to prevent

the system from overwriting any values
entered manually into these fields.

Longitude The longitude of the location.

Fields that can be added by configuring the form:

A reference field to the Company

Company
[cmn_company] table.

A read-only, calculated field that

Full name assembles the parent hierarchy of the
location into a full name.

A boolean field that identifies whether the

Stock room
location is being used as a stock room.

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 Geneva ServiceNow Platform

Field Description

The location's time zone. By default, the

Time zone
location uses the system time zone.

Map location

The latitude and longitude fields are populated by a business rule (get_lat_long) which
queries the Google Map service. The more specific the location is, the more accurate
the latitude and longitude are.

After the latitude and longitude are populated, Map Pages can be defined that display
locations in an interactive map. For more information, see Map pages.

• Latitude and longitude are expressed as a floating point data type. Previous releases
expressed this information as a string. During an upgrade, the system converts the
data where possible.

Related Tasks

• Configure a form

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.