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    This document is a session outline for a class on enterprise applications. It discusses how enterprise systems can help businesses achieve operational excellence through coordination of planning, production and logistics. It also examines how customer relationship management systems can help firms obtain customer intimacy. The session will cover challenges of enterprise applications and how they are adapting to new technologies. Finally, it poses the question of how management information systems can help students in their careers, and includes a discussion of case studies in Indonesia.

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    PPT BIS Sesi 10 - 2021 - Achieving Operational Excellence and Customer Intimacy Enterprise Applications

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    This document is a session outline for a class on enterprise applications. It discusses how enterprise systems can help businesses achieve operational excellence through coordination of planning, production and logistics. It also examines how customer relationship management systems can help firms obtain customer intimacy. The session will cover challenges of enterprise applications and how they are adapting to new technologies. Finally, it poses the question of how management information systems can help students in their careers, and includes a discussion of case studies in Indonesia.

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    26 views7 pages

    BIS Sesi 10 - 2021 - Achieving Operational Excellence and Customer Intimacy Enterprise Applications

    Uploaded by

    agung darmawan
    This document is a session outline for a class on enterprise applications. It discusses how enterprise systems can help businesses achieve operational excellence through coordination of planning, production and logistics. It also examines how customer relationship management systems can help firms obtain customer intimacy. The session will cover challenges of enterprise applications and how they are adapting to new technologies. Finally, it poses the question of how management information systems can help students in their careers, and includes a discussion of case studies in Indonesia.

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    of 7

    BUSINESS INFORMATION SYSTEMS

    SI13014

    Dosen: Ir. Jap Tji Beng, MMSI., PhD.

    Session 10. Achieving Operational Excellence and Customer


    Intimacy: Enterprise Applications
    2021
    Achieving Operational Excellence and Customer
    Intimacy: Enterprise Applications

    9-1 How do enterprise systems help businesses


    achieve operational excellence?
    Achieving Operational Excellence and Customer
    Intimacy: Enterprise Applications

    9-2 How do supply chain management systems


    coordinate planning, production, and logistics
    with suppliers?
    Achieving Operational Excellence and Customer
    Intimacy: Enterprise Applications

    9-3 How do customer relationship management


    systems help firms achieve customer intimacy?
    Achieving Operational Excellence and Customer
    Intimacy: Enterprise Applications

    9-4 What are the challenges that enterprise


    applications pose, and how are enterprise
    applications taking advantage of new technologies?
    Achieving Operational Excellence and Customer
    Intimacy: Enterprise Applications

    9-5 How will MIS help my career?

    Discussion: Case studies in Indonesia


    References

    Laudon K.C. & J.P. Laudon. (2020). Management


    information systems: managing the digital firm.
    Pearson Education, Inc.
    - Chapter 9. Page 338 - 371

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