Leadership and management task 01

Daeun Yug – 20492

Times Leadership and management

Task 01 BSBMGT402 Implement operational plan

and resource acquisition
 Leadership and management task 01

Consultation with operational general manager

Role play transcript

Business manager (BM)
Operational general manager (OGM)

BM good afternoon mister OGM and thanks for coming to the meeting, I would like to discuss
the following topics with you about how to achieve the goal to increase 20% the distribution of
my warehouse.
OGM: yes. I think we are very ambitious this year and we want to lift 15% our distribution
capacity due to we are expecting more demand from the market
OGM: so which one are your ideas?
BM: well I think if we want to increase our distribution we have to bring need products to our
warehouse to improve sales, but this is also will be linked to get more employees in all the
areas and of course equipment’s.
OGM: are you meaning trucks right?
BM: yes I do, I reckon that with a good set up we can improve this year and keep improving
our distribution the next years as well
OGM: that’s sounds good
BM: so to summarize my options are more sell s with new products or improve our existence
sales and distribution of the products. Or combine both options.
Also we can improve our current procedures making them more efficient
OGM: I think that’s all good ideas .
BM: which one is going to be my budget for the plan?
OGM: your budget for HR wills 300.000 dollars per annum, and equipment will be 250000 per
annum
BM: on the other hand I am thinking that we can measure the employees performance
 Leadership and management task 01

indicator checking let say their time consuming packing in general doing all the process of
distribution and making training or give them new equipment if they require to the task more
efficient.
Also we can measure how the new products and the possible new supplier can give us the
products faster or cheaper.
As well we can analyze the customer satisfaction and waste of product due to a bad process to
keep our service standard and using our products better.
OGM: that’s some good ideas
OGM: what about what kind of risk can you see with that strategy?
BM: well let say if we are going to get new suppliers for our products it will be always a risk that
they cannot make the delivery on time, so it will be a good idea to keep good relationship with
our current suppliers so they can cover us in that circumstance.
OGM: yes I think that a factor that we have to deal with.
Well in general I think that you have a good ideas and I will approve the budget so you can
start with you plan as soon as possible.
 Leadership and management task 01

Expenditure payment approval form

For completion by person verifying payment

Date 2/24/2020 Invoice date: 2/24/2020

Payee name: Operational general manager

project title: increase distribution at warehouse in

Job/project number 00123
Caboolture

Description of payment: budget for the company plan to extend our distribution

Payment amount: $ 550000 □ ex GST □ inc GST

Signature of person verifying payment Signature of delegated manager

ogm ogm
For completion by finance:

Account number Account name Amount

 Leadership and management task 01

258963317741 Business manager 550000

Total Payable: $
550000

Approved: OGM Date: 2/24/2020

Director: Yug Dayeun

CEO: Jenny

Finance Manager: Jenny 2

Action plan / Implementation plan

Time
Action Responsible Budget or Resources
frame

Make surveys to the clients about the quality

3 weeks Business manager $1000
of our service

Analyze times of the distribution process to

Distribution team
search possible improvements that can be 4 weeks $2000
leader
trained

Investigate resources need and consult with

the employees anything that can improve the 2 weeks Business manager $60000
process
 Leadership and management task 01

Seek for new suppliers that can deliver

3 weeks Business manager $2000
products faster and cheaper

Hired more human force to improve the

process where is need it
4 weeks Business manager $10000

Analyze the waste of material during the

4 Business manager $5000
process

Balanced Scorecard
Key Performance
Objective Target Result
Indicator

Percentage of increasing
Logistic 20% Developed
distribution operation
 Leadership and management task 01

Money saved due to

need suppliers
$ 500.000 $350.000
New suppliers
Time delivering products
10% Developed
saved due to new
suppliers

Percentage of change
initiatives that produced 100% Completed
cost savings
Financial
Percentage of change
initiatives that have a 50% Developed
benefit analysis

Improve of the times in

the distribution process
Procedures 20% Completed
due to new machinery
and people

Satisfaction of the
95% of costumer
Costumer service costumer regarding our 90%
satisfied
service

General financial
$5 million
statement
Sales revenue $4million
Revenue target
$1 million
Profit target

Cost reduction due to

Cost reduction 10% Developed
less waste material
 Leadership and management task 01

Contigency Plan

Contingency Plan

Company name: STORPLUS PTY

Name of developing the plan: improving the warehouse distribution in 20% for this financial year

Who was consulted as part of this plan? Business manager, CEO , operational general manager and other

experts

Risk identified

1. Lack of demand of products in the market

2. poor use of new technologies for the employees, employee underperformance

3. bad delivery comply policy for the new suppliers

4.over budget

strategies/Activities
By when By whom
To minimize the risk

Search new clients for our 3/25/2020 Business manager

 Leadership and management task 01

products

Training properly all the

Distribution team leader, external
employees and create clearly
4/20/2020 experts using the technologies, HR
procedures to follow during all the
manager
process to avoid delays

Having extra supplier in case of

3/01/2020 Business manager
any delayed from the new supplier

Design a clear budget and needs

28/02/2020 Business manager
requirements

Resource Proposal Requirement

COST: Resource Proposal Requirement

Human Resource Costs Time frame

 Leadership and management task 01

6 new warehouse staff

6*40000= 240000
4 new sales representatives
4*40000= 160000 1 year
3 online staff
3*40000= 120000

Physical Resources Costs

4 delivery drivers
4*40000 a year =
2 loading and packing machines
$160000 1 year
1 truck
$40000

$250000

Total