Daeun Yug – 20492

Times Leadership and management

Task 02 Team project plan (Project and Role play)

Case study 1: Mustang Sally Steakhouse
The following document is an excerpt from Mustang Sally Steakhouse’s business plan.

Mustang Sally Steakhouse Business Plan

Objectives
Mustang Sally Steakhouse’s objectives for the first three years of operation include:
● Growing one new restaurant per year for the first three years of operation.
● Keeping food costs less than 30% of revenue.
● Keeping employee labour cost between 10–15% of revenue.
● Averaging sales in each location between 4–5 million dollars per year.
● Maintaining strict controls on costs and operations by hiring a managing partner/
proprietor for each location and utilising automated computer/internet control.

Mission
Mustang Sally Steakhouse will strive to be the leading buffet restaurant in the local
marketplace. We want our guests to have the ultimate dining experience when visiting
Mustang Sally’s Steakhouse. Not only will our guests receive a great meal, they will also
experience an exciting atmosphere every time they enter the restaurant. We will be doing
unique things (such as serving all-you-can-eat choice grass-fed sirloin steaks, which are
grilled on the spot by our barbecue chefs) that will set us apart from the competition. We will
ensure that the dining experience is as pleasing to the senses as it is to the palate.
Our main focus will be serving quality food at a great value. We will feature a large selection
of freshly prepared food, most in full view of our guests. We will feature over 100 items daily
that are full of flavour and come from a range of different cuisines from around the world.
Customer satisfaction is our number one priority. We will strive to satisfy even the most
demanding customers and food critics. We aim to be the first choice for adults and children,
families and couples, friends and colleagues. We will also be the ideal location to hold
corporate functions, conferences and business meetings.
We will value our staff as our number one resource. We will promote a happy and safe
working environment. We will reward our employees for their contributions and they will
reap the benefits of our success.
We will combine delightful dishes, a fun atmosphere, and friendly personnel to create a
complete and unique restaurant encounter in order to reach our goal of overall value in the
dining/entertainment experience.
 Organisational chart

The following chart displays the organisational structure of Mustang Sally Steakhouse.

Your project, should you choose the Mustang Sally Steakhouse:

You are the Events Coordinator for the Mustang Sally Steakhouse. The owner of the business
has asked you and the rest of the Events team to plan the opening event for the first
restaurant which seats 300 people. The plan must include:
● the menu for the occasion – it will be a limited menu offering guests a taste of the best
that Mustang Sally Steakhouse has to offer:
○ five appetisers
○ three fish dishes
○ five meat options, including two different steak dishes
○ three pasta dishes
○ three risottos
○ three curries
○ one couscous dish
○ five pizza options
 ○ three salads
○ five desserts.
● details regarding how guests will be served (buffet, table service, bar service, etc.)
● entertainment for the event
● timing – Lunch or dinner? Which day of the week?
● how the event will be advertised and how guests will be invited
● the number of guests that will be allowed to attend
● details on how you will create a unique dining experience for all guests
● an estimate of the budget for the event.

Establish, document and agree on the team’s purpose and what the team needs and wants to achieve.

Meeting agenda

Team meeting executive chef, event coordinator, restaurant manager, administrator manager

Meeting title:

Progress in the opening of the new restaurant

Venue: main office

Time: 9.am

Date: 05/07/2020

duration: 3 hours

Agenda

No. Time Item Responsible

1.

9am to
9:30am Opening/Welcome administrator manager

Discussion about the restaurant details

2. 9:30 to 11:00am food and decoration executive chef, restaurant manager

3. Musician , guess and staff training event coordinator

11:00am to
 11:30am

4. 12:30pm to 1pm

Adjournment/Next Meeting administrator manager

Meeting minutes
Date: .........05/07/2020............... Time: ......9:00 am..............

Attended by:

Executive chef, event coordinator, restaurant manager, administrator manager

Apologies: none

To: executive chef, event coordinator, restaurant manager, administrator manager

Cc: assistant event coordinator, owner

Item/Issue Outcome/action When Who

Menu for the event The menu has been 07/07/2020 Executive chef
already set and prepare
for the chef for the
event only the final
details are going to be
made the day of the
dinner
Decoration of the The decoration has 07/07/2020 Restaurant manager
restaurant been completed and
some few details will be
finish the day of the
event
Guess attendance Over 95% of the 07/07/2020 Event coordinator
guesses have confirmed
the attendance to the
event and the 5% will
be possibly showing up
the day of the event
Musician The musician is already 05/07/2020 Event coordinator
booked and have
confirm the attendance
Staff training The staff already know 01/07/2020 Event coordinator
the concept and quality
to service to be carry
out during the dinner

Issues log

Date Task Issue Corrective action taken

Unfortunately no one
was aware that the
delivery was coming at 9
Receive the delivery of am , so the delivery Reschedule the delivery of
26/06/2020 the beverage s wasn’t taken by anyone the beverages
26/06/2020 Send the message with Over 60% of the Send a message again,
the invitation to the expected attendees kindly asking them to confirm
event asking for a haven’t reply the or decline
confirmation of the message
attendance
1/07/2020 Training for the event Three of staff members Reschedule the training for
got a personal issues the day after to train all the
and couldn’t comply the employees at once
training
The delivery haven’t
arrived yet and it is Order the fish to another
Delivery of fish for the really necessary for the provider and cancel current
06/04/2020 restaurant menu order.
Preparation for the One of the staff member Reassigned activities to
07/07/2020 event s call sick cover the missing person

Project progress/status report

Project title: opening of the new restaurant

Project manager: Daeun Yug ( event coordinator)

Progress report Report no.01

 RAG Status*: RED / AMBER / GREEN

Tasks, milestones, deliverables

Completion dates
achieved this period

Task, milestone, Comments Scheduled Actual

Deliverable

All the beverages and

ingredients for the menu
Order of the food are in the kitchen 05/07/2020 Completed

All the invitation has

Send the invitation to the been send my high rate
attendees of confirmation 23/06/2020 Completed

All the employees has

already know the quality
of service expected on
Training all the employees and the vent and musician
musician booking has been booked 01/07/2020 Completed

Major risks and issues

Risk/issue Impact Action taken/management strategy

That the musician call Have a ready a backup DJ with classic music in
sick the day of the event Medium case of any inconvenient

One staff member call Designated new task for the staff member and
sick for the event Low have a extra staff as a backup
 Recommendations and requests

The only recommendation will be that if anyone has and inconvenient performing their tasks , do not hesitate to ask
for any help to the other workmates

Tasks, milestones, outcomes scheduled Completion dates

for next period

Tasks, milestones, Comments Scheduled Forecast

outcomes
The menu has been
already set and prepare
for the chef for the event
only the final details are 85% completed, it
Menu for the going to be made the day will be end the day
event of the dinner 07/07/2020 of the event

The decoration has been 90% completed the

completed and some few rest will be carry
Decoration of the details will be finish the out before the
restaurant day of the event 06/07/2020 event opening

Over 95% of the guesses the 5% will be

Confirmation of have confirmed the possibly showing up
the guesses attendance to the event 07/07/2020 the day of the event

* RED Requires urgent attention! Project is very delayed and/or significantly over budget.

AMBER Minor concern – project is delayed and/or over budget.

GREEN Project is on track to deliver as scheduled and within budget tolerances (such as +/- 10%).