Exercise 1.

Question 1.1.1

At the claims department at ALLIDA, an insurance company, jobs (i.e. claims from
customers)

arrive with an inter-arrival time of 6 minutes. The claims department can handle 12 jobs per

hour.

What is the utilization of the claims department at ALLIDA?

(A) 6/12

(B) 12/10

(C) 10/12

(D) None of the above.

Question 1.1.2

At REDHOTPARTS alls jobs go through four operations, namely (in order of sequence)

Creating, Coating, Gluing and Finishing before being sent to the customer. The arrival rate of

jobs at REDHOTPARTS is 10 per hour. The processing times (in minutes per job) at Creating,

Coating, Gluing and Finishing is 5, 10, 6 and 8 minutes respectively.

What is the throughput at REDHOTPARTS?

(A) 10 per hour

(B) 29 minutes

(C) 6 minutes

(D) 6 per hour.

Question 1.1.3

Consider the following process. Each hour 12 customers arrive at an office. First, the
customer

is questioned by a single employee, which takes an average of 6 minutes. Thereafter, the

customer walks in, on average, 15 minutes to the next step in the service process. Here two

employees work in parallel to handle customers. This takes, on average, 10 minutes per

customer. Thereafter, the customer leaves the process.

What is the average Work-In-Progress (WIP) in the system?

(A) Less than 2.5

(B) More than 2.5 and less than 3

(C) More than 3 and less than 6

(D) More than 6.