Print your CE Certificate

Are your details wrong or incomplete?

Change them under the "My Profile" section then return to this page to print or download your Certificate.

This is to certify that

Mahmoud Eladawy
GDC number: 287238

Has been awarded 1 hours of enhanced CPD for a training session on

Complaint Handling
Speaker(s): John Makin

On 2020-04-16 17:00:00

Aims and objectives:

This session will enable delegates to:
- Better understand the issues commonly underlying complaints in the dental setting.
- Consider what makes patients ‘tick’ (and occasionally explode).
- Appreciate the value of a customer focused practice team approach in reducing the frequency of
patient complaints.
- Develop strategies to manage the risk of the escalation of complaints.

Learning outcomes:
Dental team members will understand the importance of local resolution of complaints and their role
in achieving this.

GDC’s development outcome A, B, D

Verified by

Julian English
Editorial Director

I confirm that the information provided here is full and accurate.

Visit www.fmc.co.uk/cpd-feedback for an opportunity to feedback or comment on this CPD. CPD Quality assurance advisory board: Julian English
BA (Hons) - Dr Alexandra Day BDS - Dr Ellis Paul BDS, LDS, FFGDP (UK), FICD – Dr Chris Potts BDS, DGDP (UK). Dr Paul Langmaid CBE,
BDS – Dr Harry Shiers BDS, MSc, MGDS, MFDS, David Smith RDT. BDIA code of compliance can be seen at www.fmc.co.uk/cpdcode