123A, Smith Street, Summer Hill, Sydney, NSW 2130

Amit Kumar 0460 741 230

Malikamit48@yahoo.com

https://www.linkedin.com/in/amit-kumar-26373054
QUALIFICATION
Masters of Business | Ongoing
Sydney Business School – University of Wollongong

Bachelor of Mass Communication | 2011 - 2014

Makhanlal Chaturvedi National University – Bhopal, India
 
Diploma Course in Hospitality, Aviation and Travel Management | 2008 - 2010
Frankfinn Institute – Delhi, India

KEY SKILLS
 Strong verbal and written communication skills developed through working in a variety of
environments with people at all levels and drafting various reports, press releases and other
public relations campaigns’ material
 Strong leadership and management skills demonstrated while managing a team of over 15
copywriters and editors and handled a crisis situation related to Dettol’s sub-standard soap in
India
 Excellent time management skill developed through managing my studies alongside work
and leading team members in a fast-paced environment

PROFESSIONAL EXPERIENCE
Customer Service Officer | July 2020 – November 2020
Scene to Believe – Sydney, New South Wales, Australia
 Meeting performance measures and targets through excellent verbal communication skills
 Dealt with customer complaints or enquiries while keeping the customer service principles
and practices in mind
 Demonstrated the ability to multitask while being calm under stressful situations

Junior Manager, Office of Strategic Initiatives and Institutional Research | July 2017 – July
2019
O.P. Jindal Global University – Sonipat, India
 Coordinated with several internal and external stakeholders and logistics as a project officer
in E-Pathshala Project
 Gathered information from more than 50 administrative departments, institutes and research
centres as part of Institutions of Eminence Project
 Monitored the quality of the information and content to ensure the required standards for
various projects
 Managed a team of over 15 copyeditors and graphics designers
 Supported preparation of an endowment proposal for the Institute of India-China Studies
 Drafted organisation’s first diversity report
 Published monthly newsletter as the editorial manager

As part of our diversification plans Mounties Group is launching multiple exciting Indoor Play Centres called Major Fun. Our Harbord Diggers site located in Freshwater will be one of our flagship locations. The Centre will bring a range of fun activities for children aged 0 – 12 years, including a soft toddler play area and huge climbing structure all within a safe and secure environment. This will be a destination for parents & carers to enjoy whilst their children have their own fun. With the launch date of January 2021 fast approaching, we are now seeking enthusiastic people who share our values and will champion our vision to join our team.  Major Fun will host parties and have dedicated themed party rooms to ensure the child’s day is truly special! As our Party Coordinator you must have lots of energy and a customer focused attitude that is committed to creating memorable moments for the children and their families. More specifically as our Party Coordinator your duties will include but are not limited to: Coordinating and executing parties and school holiday activities. General housekeeping of rooms and

centre. Assist in the creation of rosters. Assist in the supervision and training of Party Hosts/ Venue Attendants. Attend to all party/ centre enquiries Selling and actively promoting facilities, services to our guests. Assisting in inventory management, stocktaking and reporting. Communicate with all levels of staff and guests to ensure smooth operation of shift. Attending to customer concerns promptly and effectively. If you have superior customer service, enjoy working in a fast-paced environment, are passionate about kids, have a friendly personality and display enough initiative to create a fun atmosphere - we want to hear from you! To be considered for this position, you must have: A Current Working with Children Check Previous experience in a similar role will be highly regarded
  Collated and customised data and information for a Pocketbook

Projects Handled
 Institution of Eminence – an ambitious project by the Govt. of India to select 20 Universities
based on their 15 Year strategic Vision plan to come under top 100 universities in the world
 E-Pathshala - a project aimed to showcase and disseminate all educational e-resources
including textbooks, audio, video, periodicals and a variety of other print and non-print
materials
 Endowment proposal for the establishment of an ‘Institute of Indo-China Studies’=

Freelancer | August 2016 – June 2017

Point One Communications – New Delhi, India
 

 Developed and executed pitches and campaigns for various start-up clients and assisted
Point One Communications (a Public Relations Start-up based in Delhi, India) with their
accounts such as Medicity & Medanta to execute PR Campaigns.

Executive Liaison Officer | November 2014 – August 2016

Integral PR – New Delhi, India
 

 Worked with well-known companies such as Reckitt Benckiser India, RED FM, Mars
International India and Volvo Cars India
 Launched a book ‘In and Out of Theaters’
 Managed the clientele by creating and executing the media and public relations campaigns
 Developed and maintained media relations for clients by pitching new stories
 Dealt with a crisis management situation for Dettol (Reckitt Benckiser India)
 Drafted releases, reports and documentations
 Conceptualised and executed various PR Campaigns for brands
 Generated stories regularly for all the clients
 Coordinated large scale events for multiple campaigns

Customer Care Executive | March 2010 – October 2010

IBM Daksh – Gurugram, India

OTHER EXPERIENCES
Volunteer | Ongoing
Feros Care – Wollongong, New South Wales, Australia

Management Intern | November 2020 – February 2021

Tirian Innovation Solutions – Sydney, New South Wales, Australia

REFERENCE
Kamal Thapa – Consultant and Manager, Customer Service
Scene to believe, Sydney, New South Wales, Australia
+61 452526143 / kamal@scenetobelieve.com

Jasdeep Singh, Bar and Kitchen Attendant

Mounties Group, Sydney, New South Wales, Australia
+61 414271062

As part of our diversification plans Mounties Group is launching multiple exciting Indoor Play Centres called Major Fun. Our Harbord Diggers site located in Freshwater will be one of our flagship locations. The Centre will bring a range of fun activities for children aged 0 – 12 years, including a soft toddler play area and huge climbing structure all within a safe and secure environment. This will be a destination for parents & carers to enjoy whilst their children have their own fun. With the launch date of January 2021 fast approaching, we are now seeking enthusiastic people who share our values and will champion our vision to join our team.  Major Fun will host parties and have dedicated themed party rooms to ensure the child’s day is truly special! As our Party Coordinator you must have lots of energy and a customer focused attitude that is committed to creating memorable moments for the children and their families. More specifically as our Party Coordinator your duties will include but are not limited to: Coordinating and executing parties and school holiday activities. General housekeeping of rooms and

centre. Assist in the creation of rosters. Assist in the supervision and training of Party Hosts/ Venue Attendants. Attend to all party/ centre enquiries Selling and actively promoting facilities, services to our guests. Assisting in inventory management, stocktaking and reporting. Communicate with all levels of staff and guests to ensure smooth operation of shift. Attending to customer concerns promptly and effectively. If you have superior customer service, enjoy working in a fast-paced environment, are passionate about kids, have a friendly personality and display enough initiative to create a fun atmosphere - we want to hear from you! To be considered for this position, you must have: A Current Working with Children Check Previous experience in a similar role will be highly regarded