empowering communications

Automated IVR Call OTPM WhatsApp Software Development Cloud Integration

Hello from Kokatto!
Today’s topic: WhatsApp for Business

Kokatto is the pioneer of Automated Voice Notification in Indonesia

Seeing the inefficiency in the market for outbound notification it has been our MISSION to offer a more
EFFICIENT, EFFECTIVE, and INNOVATIVE way in delivering your notifications

Products: Kokatto Automated Notifications Services: Software Dev & Cloud Integration

Automated IVR Call OTPM WhatsApp Software Development Cloud Integration

Automated IVR Call Software Development

• Simultaneously blast thousands of calls (>50,000 calls per hour)
• Mobil application development (iOS and android)
• Pre-recorded IVR with dynamic content and interaction
• Tailored retry and interval call strategy to ensure high connected rate • Web application development
• Database design and infrastructure
OTPM • API design
• Send OTP or 2FA number through caller ID miscall • Tech consultancy
• Significant cost saving (70% more efficient vs. SMS OTP) and more • Serverless infrastructure design
granular report on OTP status
• Enhance customer experience (easier to see caller ID vs. having to open Cloud Integration
SMS / email) • Cloud readiness assessment
• Cloud transformation and integration
WhatsApp (for Business)
• Reach out to your customers or receive customer message via
WhatsApp
• No limitation on total character or number of agents handling the WA
• More dynamic content (attach picture and other document in the
message)

#KaryaAnakBangsa
 Through our 6-year journey Kokatto has assisted >50 global and local
companies to rejuvenate their notification processes

Mid-2014 2021

Team

Product(s)

Clients

…and more

Note: Both CIMB Niaga and UangTeman were in the process of finalizing commerical negotiation in 2014
 As we all know, WhatsApp is the most widely used chat app globally
>1.5 billion active users and growing

Key stats

Over 1.5 billion active users

(as per Q1 2019)

Over 65 billion messages sent daily

Global

Rank #1 for most widely used chat

apps, followed by Line and FB
messenger

>60% smartphone penetration and

growing!

96% of smartphone users use some

Indonesia form of messaging app

>78 million active mobile users using

messaging app (WhatsApp as the #1
chat app)

Source: Based on 99Firm survey result on February 2019 and We Are Social by January 2019
Kokatto offers integration and maintenance solution for corporates
Inbound WhatsApp (Customer Service) and Outbound WhatsApp (Information Blast)

Inbound Solution: WhatsApp for Customer Outbound Solution: WhatsApp for General
Service Information

• Ticketing system • Quick response button • Masked WhatsApp account with official company name
• Transfer to another agent • Chatbot pre-defined • Blast marketing information to customers
• Customer history and continuous journey • Send document / pictures / unlimited text
Why WhatsApp?

Send status Dynamic content

Enhance
Granular Receive status
WhatsApp as #1 chat app in Indonesia
(answered / busy / failed / rejected) Customer
Report
Experience

Conversation history Connect to other softwares API

How our product can help your company?
Few INBOUND & OUTBOUND use cases that can be beneficial for your business

The End-user will be served by the

General information regarding Client’s Product How to register & talk with an Agent/CS
Agent/CS according to the location/branch
chosen
Chatbot Pre-defined
• You can easily engage with your customer without any human agent involved
• Your customers can easily choose the information they want to know
How our product can help your company?
Few INBOUND & OUTBOUND use cases that can be beneficial for your business

EXAMPLES

• Send Financial Statement • Send an OTP Code • Auto reply messages • Policy reminder
• Attach PDF with Password • Chat with customer services • Attach policy statement PDF
• Replace Statement via Email agent with Password
• Replace Statement via Email
How our product can help your company?
Few use cases that can be beneficial for your business

Inbound Solution: WhatsApp for Customer Outbound Solution: WhatsApp for General
Service Information

Kokatto system automatically send

Swab/PCR
WhatsApp to your regarding their PCR
Test Update
Kokatto will provide dashboard for Test
Customer Customer Care Agents to engage with
Care your customers, eg: assist customers
Channel regarding your products, business
Kokatto system automatically send
inquiries, and promotions.
Courtesy WhatsApp to greets your customers after
Message they signed up for a new account of your
products

Kokatto system automatically send

Payment Info WhatsApp to notify them regarding their
payment by attaching lock PDF
 We offer multiple integration options to better fit your needs and we ensure
compliance with regulatory requirements

Recommended

Batch File Method (or SFTP) API-to-API Method Fully Customized

• Client sends data via zip file to Kokatto • Client and Kokatto system connected via • Kokatto fully develop unique integration
Integration dedicated file input email or upload data in API. Kokatto will provide API solution to fit the need of client (on
options client portal / SFTP documentation premise solution)
• Integration time: 3 to 5 days (after • Integration time: 7 to 10 days (after
approval from WhatApp) approval from WhatApp) • Integration time: 3 to 6 months
• Extra development: No • Extra development: Minor (if needed) • Extra development: Major

1 2 3 4 5

Notification
Data Transfer Notification Blast Customers Retry Data Analytics
process flow
Client hits Kokatto API Kokatto immediately Customers receive Kokatto system retry Kokatto sends
OR send batch file blasts WhatsApp to WhatsApp notification failed WhatsApp WhatsApp result report
(client / Kokatto customers from Kokatto (change media to SMS with analytics to
generate random key) / email) Clients

Business Continuity
Data Center Disaster Recovery ISO27001:2013
Planning
Compliance
with We have acquired
"... shall place data center "... shall place disaster "... shall have a business
regulation Information Security
in the territory of recovery center in continuity plan to address
Certification (ISO
Indonesia..." Indonesia territory..." disruption or disaster ... "
27001:2013)
Note: Pasal 17 ayat 1, PP No 82 / 2012; Pasal 17 ayat 2, PP No 82 / 2012
To apply for WhatsApp for Business there are few requirements we need to
address

What we need from you? Expected timeline?

Facebook
To see Facebook Business Manager ID please go to ‘Business Settings’ and then
Business
‘Business Info’. The Business Manager ID contains of 15 -16 digits number. 1 to 2 days
Manager ID

The Account Name can be max of 256 characters and should not contain emoji or
Account Name any variation of the word “WhatsApp” .Once the account is registered, we can’t 1 day
change the name anymore. Make sure you let us know the name we should use.

(Mobile or landline) that haven’t been used on WhatsApp yet and where you will be
Phone Number able to receive an OTP. It can be landline or a cell phone, this number will be visible 2 to 3 days
to end users. We recommend you to use your customer care number for example.

The profile information for your Whatsapp account : About (Status), Profile Picture,
Profile
Address, Business, Description, Business Category, Contact Email, Website URL 3 to 5 days
Information
These information will be visible to your customers.

Template WhatsApp will need to approve the template messages that your business is
Messages planning to send to your customers. 1 to 2 days

Timeline for approval depends on WhatsApp

 Testimony: Our clients have seen significant positive results from our
products

“…from Kokatto I enjoyed the “Ever since using Kokatto, we are able to
professional yet personal approach; [I decrease the cost. Secondly, we like to
also] enjoyed the quick response if there’s work together with Kokatto because they
any request changes from us; technically are responsive and they actively provide
I really enjoyed the time of deployment technological suggestions for our
and how fast it was being done” “[Before Kokatto] there were 3 main company”
issues with manual [BPO] notification
processes. First, scalability… Second,
quality control… Third, from the cost side,
compared to BPO, Kokatto is much
cheaper”

“Since partnering with Kokatto, we are “We are seeing positive effect such as the
able to double our notification throughput. ability to see contact rate analytics for
We also do not need to worry about different customers segment. Secondly,
operational hours [compared to BPO] Overwhelmingly positive testimonies we are seeing a significant increase in
when trying to reach our customers” connected rate volume because of the
from few of our key clients
simultaneous call capability from Kokatto”
Note: Please go to our YouTube channel to see the videos (search “Kokatto” in YouTube)
Price list
A small amount to pay to enhance your customers’ experience and significantly reduce overall cost
WhatsApp for Business
Basic Advance Enterprise

Monthly: FREE Monthly: IDR 15,000,000 Monthly: IDR 35,000,000

Template Message (outbound): Template Message (outbound): Template Message (outbound):

IDR 375 / message IDR 375 / message IDR 375 / message
ADVANCE Level Customer Service platform ENTERPRISE Level Customer Service
NO Customer Service platform (ticketing, f2agent, historical) platform (all features incl. pre-defined chatbot)

NO Custom Report Customize Report (limited) Customize Report

NO Custom Dashboard Analytics NO Custom Dashboard Analytics Customize Dashboard Analytics

NO Integration to Existing CRM System NO Integration to Existing CRM System Integration to Existing CRM System

Integration Fee (One time) : IDR 15,000,000 Integration Fee (One time) : IDR 0

5,000 unique customer numbers / month UNLIMITED unique customer numbers / month

No dedicated support Dedicated support (24/7)

• Green tick (verified) is not guaranteed by Facebook and business must have Facebook Business Manager account.
• Template message for marketing / promo / hard-collection are allowed.
• Pre-defined chatbot feature will cost IDR 10,000,000 per month
• After the first outbound template message, business and customer have 24 hours window for FREE CHAT
• Inbound messages (customer service) have 24 hours window for FREE CHAT. After first chat from customer, the customer service agent should reply
before 24 hrs window. If more than 24 hrs, client will be charged for outbound message fee.
• There are additional cost for additional unique customer numbers if exceed 5,000 (BASIC Package) – IDR 500 / number
• Maximum 100,000 messages per day (limited by Facebook)
Invoice will start once the WhatsApp API is
connected
Let’s discuss how we can collaborate!

AWS

Cyber 2
Mega Kuningan

Bella Asrikawati
Business Development

Send us an email to bella.asrikawati@kokatto.com