Ma ke Sha e Anal i : Robo ic P oce A oma ion,

Wo ld ide, 2019
P bli hed 26 Ma 2020 - ID G00717825 - 11 min ead
B Anal Fab i io Bi co i, Va ha Meh a, A h Villa, Bindi Bh lla , Ca h To nbohm
Ini ia i e :Technolog Ma ke E en ial

The RPA sof are marke gre 62.9% in 2019 o $1.4 billion and held i s posi ion as he
fas es -gro ing segmen in he en erprise sof are marke for a second ear. The RPA marke
is being boos ed b a gro ing ecos s em of h pera oma ion offerings and b op sof are
endors la nching ne prod c s.

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Ke Ma ke Finding
■ The obo ic oce a oma ion (RPA) of a e ma ke eco ded e en e g o h of 62.9% in
2019, eaching $1,411 million com a ed o $866 million in 2018, b $545 million. RPA
emained he fa e -g o ing of a e egmen in 2019 a ell. The o endo b ma ke
ha e UiPa h, A oma ion An he e, Bl e P i m, NICE and Wo kF ion e ained hei o -
e o i ion .

■ Regionall , No h Ame ica domina ed he RPA ma ke i h 49.6% ha e, a ib ed o he

e ence of o la e ch a UiPa h, A oma ion An he e and Wo kF ion in he Uni ed
S a e . We e n E o e ca ed he econd la ge ha e a 21.8% and Ja an came in hi d
i h a 9.8% ha e in he RPA ma ke .

Vendo Pe fo mance Highligh

■ UiPa h con in ed o hold i No. 1 o i ion fo he econd ea in a o , i h i 2019 e en e
inc ea ing b 122.5% o $343.3 million. The endo ma ke ha e g e f om 17.8% o 24.3% in
2019, hank o i g o ing a ne eco em, a ge ed ma ke ing and c ome e en ion
a egie .

■ NICE ca ed fo h lace, gaining one lace, i h Wo kF ion li ing f om fo h in 2018 o

f h in 2019. NICE gain in ank i he e l of i a ge ed ac i i ion of man la ge, billion-
dolla en e i e c ome a he majo cha e of i RPA ol ion , hich con ib ed o
i e en e g o h of 51.2% in 2019.

■ In e m of ne -name endo , Mic o of en e ed he RPA ma ke lace in 2019 b inco o a ing

RPA ca abili ie in i Mic o of Po e A oma e od c i e. SAP en e ed he ma ke in 2018
b ac i ing a F ench RPA endo , Con e o . The RPA ma ke i ill in a g o h age and i no

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 ho ing ign of con olida ion, al ho gh he incoming G ea Lockdo n ece ion ill likel
igge e e on he lo e end of he com e i i e land ca e.

Ma S a Da a
Fig e 1 ho he o e RPA of a e endo b e en e in 2019.

F 1. T F RPA S a P R ,W , 2019

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Table 1 o ide an o e ie of o ld ide ma ke ha e fo RPA of a e.

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Tab 1: RPA S a Ma S a b R ,W , 2018 a 2019 (M D a )

2
2018 2019 Rank 2018 2019 2
Com an
Rank Rank Change Re en e Re en e Go

1 1 0 UiPa h 154.3 343.4

2 2 0 A oma ion 117.6 247.0

An he e

3 3 0 Bl e P i m 73.8 123.2

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5 4 1 NICE 61.5 93.0

4 5 -1 Wo kF ion 63.5 85.7

6 6 0 Pega em 41.0 62.0

7 7 0 Kofa 37.0 54.9

8 8 0 NTT Ad anced 28.5 44.2

Technolog

9 9 0 EdgeVe e 19.5 25.9

10 10 0 Hel S em 13.7 16.5

O he 255.6 315.1
Sof a e
Vendo

T a 866.1 1,411.1

So ce: Ga ne (Ma 2020)

O a Ma S P a c A a
In 2019, he RPA ma ke g e a he fa e a e of all of ae b egmen acked b Ga ne in
he en e i e of a e ma ke ( ee Ma ke Sha e: En e i e Inf a c e Sof a e, Wo ld ide,
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2019 ). RPA g e b 62.9%, f om $866 million in 2018 o $1,411 million in 2019.

2019 highligh incl de he follo ing:

■ The o o RPA of a e endo UiPa h and A oma ion An he e i ne ed i le-digi

e en e g o h a e in 2019.

■ While he e en e ha e of o h ee endo UiPa h, A oma ion An he e and Bl e P i m

i ne ed an inc ea e, he ha e of NICE and Wo kF ion declined o 6.6% and 6.1%,
e ec i el , in 2019 f om 7.1% and 7.3% in 2018.

■ Co n i e, he Uni ed S a e , he Uni ed Kingdom and Ja an ca ed he la ge RPA e en e

ha e in 2019.

■ Mega of a e endo a e al o en e ing hi a idl e anding ma ke h o gh a io mean

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■ Ac i i ion: SAP ac i ed F ench RPA la e Con e o in 2018. Al o, A ian ac i ed RPA

la e Jidoka.

■ Fo ging RPA-foc ed a ne hi : Fo e am le, b ine oce managemen (BPM)

endo a ne i h RPA endo .

■ Ada ing he o i ioning of e i ing od c o la nching com lemen a offe ing : O acle,
Bi agi and Pega em ha e de elo ed offe ing ha in eg a e hi d- a RPA ool in o
hei ide in elligen b ine oce managemen i e (iBPMS) co e age, among o he .

■ RPA ma ke g o h i f eled b he inc ea ing demand fo a oma ion of m ndane o k in a

la ge n mbe of o gani a ion . The banking, nancial e ice and in ance (BFSI) ec o
lead he a in he ado ion of RPA fo a oma ion of o e a ional oce e . Re ail, ili ie ,
go e nmen and o he con me -cen ic ec o a e al o emb acing he echnolog in a bid o
boo hei ef cienc le el .

F nc ional Line and Ind Fac o D i e RPA Ado ion

Ga ne e ec mo e ide ead ado ion of RPA f om o gani a ion in ec o ha ha e man
nconnec ed a lica ion o a igni can amo n of man al eke ing of da a. An o gani a ion
o en i o e RPA i di ec l ela ed o he e of e i ing a lica ion and a oma ion ool
in e in hei a lica ion and b ine oce land ca e. La ge o gani a ion in ind ie ha
el hea il on IT ill be he mo in e e ed in he omi e of RPA. Banking ha led he a in
RPA fo o e a ional oce e , follo ed b in ance, ili ie , man fac ing, e ail and
go e nmen .

A he ame ime, RPA ill be mo e a ealing o ome f nc ional ni . Man RPA de lo men
ha e been in nance and acco n ing ac o e ical ind ie , e eciall he e he clien ha a
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 nance ha ed e ice cen e o nance and acco n ing e ice f om a b ine oce
o o ce .

P oce A oma ion and In eg a ion

RPA a a ool a eal o o gani a ion d e o i icke de lo men c cle ime com a ed o
o he o ion . An im o an d i e fo RPA ojec i he abili o in eg a e ne digi al em
i h old legac em . U ing he e ool , o gani a ion can ickl make head a on hei
digi al an fo ma ion ini ia i e and nlock he al e a ocia ed i h a echnolog
in e men .

RPA ho ld be ega ded a one ool in he b oade oce a oma ion oolbo , along i h iBPMS
and in eg a ion la fo m a a e ice (iPaaS) de lo men .

In fac , an o gani a ion can ake man a egie o a oma e o e fo m nde a oma ed o k,
f om b ine oce o o cing o dedica
Thised ackaged
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F he mo e, he main e ca e fo RPA ol ion in ol e he in eg a ion of digi al da a. In hi

la e ca e, of en in conj nc ion i h iPaaS de lo men and iBPMS ca abili ie , he o e la
be een he e h ee echnolog ace need ca ef l a e men ( ee Na iga e O imal Ro e
fo P oce A oma ion Wi h RPA, iBPMS and iPaaS ).

Ne Vendo Con in e o En e a Fa -E ol ing Ma ke

Ga ne e ec he RPA ma ke o look e diffe en h ee ea f om no . RPA o ide ill
im o e hei abili o o k i h o he echnologie . Vendo a e al o beginning o be e a ic la e
b ine ca e ba ed on achie ing be e com liance o eg la ion . E am le incl de
eamlined onboa ding of clien in adhe ence o Kno Yo C ome eg la ion , a ell a
onboa ding em lo ee o lie . The e e of ali im o emen a e o ing mo
bene cial in endo diffe en ia ion.

Digi al b ine demand a e d i ing RPA e ol ion, a o gani a ion a e looking fo aigh -
h o gh oce ing. RPA con in e o e ol e a ne endo nd o o ni ie o combine RPA
ea in eg a ion i h offe ing in he eld of e en eam oce ing; eal- ime anal ic ; eb-
cale, in-memo com ing; and eal- ime, con e -a a e deci ion o . The o he dimen ion
d i ing inno a ion and b ine de elo men fo RPA a e a o nd machine lea ning, na al
lang age oce ing and o ical cha ac e ecogni ion.

Ho e e , fo he e ol ion of he ma ke , he co of RPA ooling and im lemen a ion ill be

challenged b he o -COVID eali a ion of lo e -co b ine em im lemen a ion ing
main eam lo -code a lica ion la fo m , incl ding iBPMS foc ing on b ine oce
a oma ion.

Mega endo A e Sho ing In e e in RPA

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Majo of a e com anie a e ac i ing RPA f nc ionali ; fo e am le, SAP ac i ed Con e o
and Google Ca i al ha in e ed in UiPa h. Pa ne ing i h RPA o ide i al o a o la a eg
o bene f om hi g o h a e and c ome demand. E am le incl de IBM a ne ing i h
A oma ion An he e and Bl e P i m, O acle and Mic o of a ne ing i h UiPa h, and SAP i h
Win h le and Bl e P i m. A he ame ime, he ma ke en ance of Mic o of i no iceable and
o en iall di i e.

S b c i ion and Clo d Offe ing A ac In e e

In e e al ca e , RPA i offe ed i h b c i ion icing, hich make i a ac i e o bo h mall
and mid i e b ine e (SMB ) and en e i e IT o gani a ion . Thi enable malle b ine e
o gain he ame bene of ad anced e ice and calabili a la ge en e i e , along i h
g ea e od c i i , agili , ef cienc and acce o con in o inno a ion.

The clo d e ion of RPA come in o a o , clo d-ho ed RPA o f ll SaaS, i h a a ie of

licencing model e b c i ion. RPA e This
ice research
can innote
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e e i toing a lica ion , b ild ligh
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o k o o be ed o add ne ca abili ie o a lica ion i ho al e ing he a lica ion code.

E am le of he e offe ing incl de majo RPA endo offe ing clo d ol ion , ch a ho e
f om A oma ion An he e (A oma ion An he e En e i e, Me aBo , Bo Fa m), EdgeVe e
S em (A i Edge RPA) and F ji (RPA a a Se ice). Se e al o he la e al o ha e he e
offe ing , ch a Ano he Monda , A oma ionEdge, A ian ( ia he ac i i ion of Jidoka),
Se ice ace, Mic o of Po e A oma e, Bl e P i m Clo d ( ia he ac i i ion of Tho gh onom )
and Wo kF ion (In elligen A oma ion Clo d).

T V A a
The follo ing ec ion incl de he o - e endo in e m of combined ma ke ha e i hin he
RPA of a e b egmen . The e e cho en ba ed on a combina ion of e en e ma ke ha e
and ong e en e g o h d ing 2019. A com le e li of named endo can be fo nd in Ma ke
Sha e: En e i e Inf a c e Sof a e, Wo ld ide, 2019.

No. 1 UiPa h
UiPa h e ible licen ing, f ee aining and ong a ne eco em ha e f eled igni can
e en e g o h. UiPa h ha ene a ed a ide a ie of ind ie and ha e e en a ion in 20
co n ie . I od c e fo mance, nancial iabili and ong od c oadma a e gene all
o ed a he o fac o in encing c ome cha ing deci ion . The endo ec ed $568
million in Se ie D f nding a a al a ion of $7 billion in 2019 and a o al f nding of $1 billion in
he la o ea .

No. 2 A oma ion An he e

A oma ion An he e ha een e i c g o h o e he a h ee ea , ima il d e o ong
ma ke a a ene , he a i cial in elligence (AI)- o e ed clo d-na i e and eb-ba ed la fo m,
e ible de lo men , and a ell-de elo ed ale and a ne eco em.

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Ke fea e con ib ing o ma ke cce fo hi endo a e he ol ion ea e of e, an
in eg a ed AI and clo d-na i e RPA la fo m, i o la bo o e ma ke lace, and he ind
la ge c ome cce eam. I al o ha a i able ne o k of echnolog a ne incl ding
Sale fo ce, Mic o of , IBM, SAP, O acle and Wo kda . A oma ion An he e e e mo e han
3,900 c ome ia i in elligen RPA la fo m deli e ed on- emi e , in he clo d o in a h b id
model. C ome incl de la ge- cale c ome in i all e e ind , ch a 90% of he o
heal hca e com anie , 85% of he o echnolog com anie , mo e han 85% of he o bank and
nancial e ice com anie , and 80% of he o elecom com anie .

In No embe 2019, A oma ion An he e ec ed a $290 million f nding o nd led b Sale fo ce

Ven e , hich al ed he com an a $6.8 billion.

No. 3 Bl e P i m
Bl e P i m e en e g e f om $73.8 million in 2018 o $123 million in 2019, and i ma ke ha e
inc ea ed f om 8.5% o 8.7% in he ame ime. I i he onl dedica ed RPA o gani a ion o e a ing
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a a blic com an . I a he endo o name RPA and eali e he b oad o en ial of a k

a oma ion a he UI le el and o de ne RPA a a ma ke .

Bl e P i m ha a ong e icali a ion a eg , i h ind -foc ed e e , cam aign , eb i e

na iga ion and a ne . Thi ha e l ed in Bl e P i m being in mo e han 70 ind
b ec o .

No. 4 NICE
NICE e en e g e b 51% o $93 million in 2019. The endo al o gained a ank, mo ing o
No. 4 com a ed o i No. 5 o i ion in 2018. The endo i among he o la e , hank o a
a eg ha al e c ome o , good ela ion hi managemen and e ible licen ing. I
all-incl i e icing model ha he o ion of e e al licen ing o b c i ion model .

F om a go- o-ma ke a eg , NICE a ge la ge-en e i e c ome o gani a ion i h mo e

han 1,000 em lo ee and mo e han $1 billion in e en e, hich oda a e he majo cha e
of RPA ol ion . Thi a eg le e age he endo ong global foo in , i h 35 local of ce
a o nd he globe and e ence ac o 150 co n ie .

No. 5 Wo kF ion
Wo kF ion li ed f om fo h lace in 2018 o f h lace in 2019. B il fo com anie i hin
doc men -hea eg la ed ind ie , i od c a oma e high- ol me oce e b combining
AI, RPA and eo le in o one in i i e la fo m. Majo en e i e , in a ic la i hin global
banking, in ance, heal hca e and o he da a-in en i e ind ie , choo e Wo kF ion fo i good
e fo mance in o al co of o ne hi and fo o -of- he-bo ol ion ha combine eb il bo ,
doc men in elligence and anal ic .

M a Ac

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Table 5 e en me ge and ac i i ion (M&A) fo 2019 and 2020.

Tab 2: M&A 2019 a 2020

Ac C a Ac /M /D C a (Y a )

A ian Jidoka RPA f om No a e Sol ion (2020)

A oma ion An he e Kle o (2019)

A a S eamda a.io (2019)

Bl eP i m Tho gh onom (2019)

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Mic o of Sof omo i e (2020)

UiPa h P oce Gold (2019)

UiPa h S e Sho (2019)

So ce: Ga ne (Ma 2020)

E c
Thi e o e i ed da a collec ion and e a a ion of ma ke a i ic info ma ion. P e ailing
ma ke condi ion and oli ical and economic e en ha affec endo e fo mance, ch a
eg la ion , M&A , o ld ide economic eco e and ne e ion mig a ion, ha e been aken in o
acco n .

Ga ne e blic o ce of info ma ion and o k i h of a e endo o e abli h

e ima e fo he ma ke . Info ma ion f om Ga ne econda e ea ch and in e nal comm ni
mee ing ha al o been ed o a i e a ce ain concl ion . The da a in hi e ea ch e o i
bli hed a Ga ne e ima e /o inion, no a fac ha he endo e o ed.

R c b A
Ma ke Sha e: All Sof a e Ma ke , Wo ld ide, 2019
Com e i i e Land ca e: Robo ic P oce A oma ion Se ice P o ide

P od c Manage M U eH e a oma ion o Enhance Offe ing

Fo eca : En e i e Inf a c e Sof a e, Wo ld ide, 2017-2023, 3Q19 U da e
Fo eca Anal i :A lica ion Inf a c e and Middle a e Sof a e, Wo ld ide

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Magic Q ad an fo Robo ic P oce A oma ion Sof ae
Mo e Be ond RPA o Deli e H e a oma ion
Com a ing Digi al P oce A oma ion Technologie Incl ding RPA, BPM and Lo -Code
Na iga e O imal Ro e fo P oce A oma ion Wi h RPA, iBPMS and iPaaS
The S a e of RPA Im lemen a ion

R c F Y
In e Im lica ion : Ma ke Sha e: Ha d-Di k D i e , Wo ld ide, 1Q20
In e Im lica ion : Ma ke Sha e: PC , Ul amobile and Mobile Phone , All Co n ie , 1Q20
U da e
Ca e S d : C ome Jo ne Anal ic fo Im o ing Ne Be Ac ion Ma ing
(FineAd an age*) This research note is restricted to the personal use of afiz@practia.global.

Toolki : Self-Se ice Tem la e fo P oof-of-Conce P oc emen

En e S cce in Q ali Managemen S em Sof a e Selec ion

2020 Ga ne , Inc. and/o i af lia e . All igh e e ed. Ga ne i a egi e ed adema k of Ga ne , Inc.
and i af lia e . Thi blica ion ma no be e od ced o di ib ed in an fo m i ho Ga ne ' io
i en e mi ion. I con i of he o inion of Ga ne ' e ea ch o gani a ion, hich ho ld no be con ed
a a emen of fac . While he info ma ion con ained in hi blica ion ha been ob ained f om o ce
belie ed o be eliable, Ga ne di claim all a an ie a o he acc ac , com le ene o ade ac of ch
info ma ion. Al ho gh Ga ne e ea ch ma add e legal and nancial i e , Ga ne doe no o ide legal o
in e men ad ice and i e ea ch ho ld no be con ed o ed a ch. Yo acce and e of hi
blica ion a e go e ned b Ga ne U age Polic . Ga ne ide i elf on i e a ion fo inde endence and
objec i i . I e ea ch i od ced inde enden l b i e ea ch o gani a ion i ho in o in ence f om
an hi d a . Fo f he info ma ion, ee "G iding P inci le on Inde endence and Objec i i ."

Abo Ga ne Ca ee Ne oom Policie P i ac Polic Con ac U Si e Inde Hel Ge he A

2020 Ga ne , Inc. and/o i Af lia e . All igh e e ed.

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