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Strat Quality Cost Concepts Exercises
Strat Quality Cost Concepts Exercises
TRUE/FALSE QUESTIONS
1. Productivity is measured by the quantity of good output generated from a specific amount of input
during a time period.
4. Quality control places the primary responsibility for product or service quality on the provider.
5. Grade refers to a product meeting the highest number of a customer’s needs at the lowest possible cost.
6. Grade refers to one of many quality levels that a product or service has relative to the inclusion or
exclusion of certain characteristics to satisfy customer needs.
7. Value refers to a product meeting the highest number of a customer’s needs at the lowest possible cost.
9. Process benchmarking is concerned with how top-ranked companies achieve their results.
10. Results benchmarking creates the risk for a company to become stagnant.
11. Process benchmarking creates the risk for a company to become stagnant.
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13. A total quality system should place an emphasis on prevention and continuous improvement.
14. Total quality management requires that an organization analyze the costs and benefits of each of its
customer segments.
15. When implementing TQM, an organization should establish long-term relationships with preferred
suppliers.
16. When implementing TQM, an organization should establish long-term relationships with as many
suppliers as possible.
21. Replacing a product after it has been sold is an external failure cost.
24. Pareto analysis is frequently used to aid management in deciding where to concentrate quality
prevention cost dollars.
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25. The balanced scorecard can be used to provide information on quality in an organization.
26. Total quality management (TQM) requires the commitment of all individuals within an organization.
27. ISO 9000 registration is required for regulated products sold in the United States.
28. ISO 9000 registration is required for regulated products sold in the European Union.
COMPLETION
1. The quantity of good output generated from a specific of output during a time period is referred to as
______________________.
ANS: productivity
2. The process of investigating, comparing, and evaluating a company’s products or services against
those of other companies is referred to as ______________________.
ANS: benchmarking
3. A process in which an end product or service is examined using reverse engineering is referred to as
___________________________________.
4. A benchmarking process that is non-industry specific and focuses on how companies compete is
referred to as ___________________________________.
5. A benchmarking process that focuses on how best-in-class companies achieve their results is referred
to as ___________________________________.
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DIF: Moderate OBJ: 16-2
6. Costs that preclude product defects resulting from flaws in processing are referred to as
______________________________.
7. Costs of monitoring and compensating for mistakes not eliminated through prevention activities are
referred to as _____________________________________.
MULTIPLE CHOICE
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2. Which of the following is false as it relates to quality?
a. Quality is the total of all characteristics of a product or service that impacts on its ability to
meet the needs of a specific person.
b. Quality must always be viewed from the user's perspective.
c. Quality is never concerned with what the user thinks, feels, or deems important.
d. The definition of quality has evolved through time and is more currently comprehensive
than in the past.
ANS: C
4. Which of the following can be used to indicate factors that slow down or cause unnecessary work in a
process?
a. activity analysis
b. total quality management
c. cost of quality
d. all of the above
ANS: A
5. Which of the following are undesirable from a consumer perspective but are frequently needed?
a. value-neutral activities
b. value-added activities
c. non-value-added activities
d. none of the above
ANS: C DIF: Easy OBJ: 16-1
7. __________ places the primary responsibility for quality on the maker or producer.
a. Pareto analysis
b. Quality control
c. Benchmarking
d. Activity analysis
ANS: B DIF: Easy OBJ: 16-1
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8. All attempts to reduce variability and defects in products reflect the implementation of
a. activity analysis.
b. statistical process control.
c. quality control.
d. control charts.
ANS: C DIF: Easy OBJ: 16-1
11. The addition or removal of product or service characteristics to satisfy additional needs, especially
price, reflect the ________ of a product or service.
a. value
b. grade
c. quality
d. durability
ANS: B DIF: Moderate OBJ: 16-1
13. Comparing the way a "best-in-class" company performs a specific activity (such as distribution) is
called
a. process benchmarking.
b. results benchmarking.
c. total quality management benchmarking.
d. SPC benchmarking.
ANS: A DIF: Easy OBJ: 16-2
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14. Benchmarking allows a company to
a. identify its strengths and weaknesses.
b. imitate those ideas that are readily transferable.
c. improve on methods in use by others.
d. all of the above.
ANS: D DIF: Easy OBJ: 16-2
18. Benchmarking
a. yes no
b. no yes
c. yes yes
d. no no
19. Benchmarking does which of the following activities relative to a "best-in-class" (BIC) company?
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20. Which of the following is not a step in benchmarking procedures?
a. analyze the "positive gap"
b. engage in continuous improvement
c. analyze the "negative gap"
d. identify "best-in-class" companies
ANS: A DIF: Moderate OBJ: 16-2
21. Which of the following is not a critical element in a total quality management system?
a. employee involvement
b. activity-based costing
c. continuous improvement
d. problem prevention emphasis
ANS: B DIF: Moderate OBJ: 16-3
22. A total quality system should be designed to promote a reorientation of thinking from an emphasis on
a. internal quality improvements to an emphasis on external benchmarking.
b. the planning process to an emphasis on the performance evaluation process.
c. inspection to an emphasis on prevention.
d. process benchmarking to an emphasis on results benchmarking.
ANS: C DIF: Moderate OBJ: 16-3
23. Which of the following is the first element of knowledge needed by a company wanting to pursue total
quality management?
a. what the company's customers want
b. who the company's customers are
c. how the company's processes are designed
d. what the components of the company's product are
ANS: B DIF: Easy OBJ: 16-3
25. A company will not achieve world-class status unless a quality focus
a. allows that company to achieve one or more major quality awards.
b. becomes an integral part of the organization's culture.
c. emphasizes the elimination of all quality costs for compliance and noncompliance.
d. has been mandated by management for workers to pursue.
ANS: B DIF: Easy OBJ: 16-3
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26. Which of the following statements is true?
a. The more customers a company has, the better off the company is.
b. A company should spare no expense to provide customer satisfaction.
c. Most customers stop doing business with a company because of poor product or service
quality.
d. Cost-benefit analysis can help identify customers that cost more than they are worth to the
company.
ANS: D DIF: Easy OBJ: 16-4
28. The number of product defects discovered by consumers is what kind of performance indicator?
a. yes no no yes
b. no yes no yes
c. no yes yes no
d. yes no no yes
a. no no
b. no yes
c. yes no
d. yes yes
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32. Product quality includes all of the following except
a. appeal.
b. performance.
c. durability.
d. price.
ANS: D DIF: Easy OBJ: 16-4
33. Recalls are fairly common events for automobile manufacturers. The costs of recalling and repairing a
car create
a. yes yes no
b. yes yes yes
c. no yes no
d. yes no yes
a. yes no no
b. no yes yes
c. yes yes no
d. yes yes yes
36. Management can decide where to concentrate its quality prevention dollars using
a. statistical process control charts.
b. just-in-time inventory systems.
c. a feedback loop.
d. Pareto analysis.
ANS: D DIF: Easy OBJ: 16-5
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38. A significant cost of quality that is not recorded in the accounting records is the
a. failure cost for a customer complaint center.
b. cost of reworking products to bring them up to specification.
c. opportunity costs of forgone future sales.
d. appraisal cost for product equipment.
ANS: C DIF: Easy OBJ: 16-5
39. A cost of quality report compares current period quality costs in specified categories to
a. last year's quality costs.
b. current period budgeted quality costs.
c. total quality costs for the period.
d. both a and b.
ANS: D DIF: Easy OBJ: 16-5
40. Which of the following is not one of the three objectives of a quality program?
a. Product quality should be consistent to always meet the purchaser's need(s).
b. A quality program should give management confidence that the quality is and will be at a
constant level.
c. A quality program should give customers confidence that the intended quality will be
achieved in products.
d. Product quality should always vary because customers change their wants and needs over
time.
ANS: D DIF: Moderate OBJ: 16-6
41. The most visible embodiment of total quality management in the United States is
a. being awarded the Deming Prize.
b. achieving ISO 9000 certification.
c. meeting industry standards.
d. receiving the Baldrige Award.
ANS: D DIF: Easy OBJ: 16-6
42. Which of the following are categories judged for the Baldrige Award?
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44. The ISO 9000 standards
a. indicate which companies' products are better than those of competitors.
b. allow management to decide how to meet the standards for quality assurance.
c. include specific directives about product design, material procurement, and environmental
responsibilities.
d. compose a program of quality assurance under which companies are registered by the
International Organizational for Standardization.
ANS: B DIF: Easy OBJ: 16-8
Variance Corporation
47. Refer to Variance Corporation. The profit lost by selling defective units not reworked is
a. P25,000.
b. P15,000.
c. P18,750.
d. P3,750.
ANS: D
250 units not reworked * P15 incremental difference =
P3,750
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DIF: Moderate OBJ: 16-4
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52. Refer to Variance Corporation. The profit lost by selling defective units to Greenstein Company totals
P1,440. The total rework cost for 700 units is P28,000. The difference between the profit earned on a
good unit and a defective unit is P12. How many total defective units did Variance Corporation
produce?
a. 120
b. 740
c. 736
d. 820
ANS: D
Defective units sold P1,440/P12 per unit 120 units
Units reworked 700 units
Total defective units 820 units
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53. Denison Company's cost of compliance is P58,000. Appraisal cost is P21,000 and failure cost is
P32,000. The company's total quality cost is
a. P53,000.
b. P79,000.
c. P90,000.
d. P111,000.
ANS: C
Cost of compliance P58,000
Failure cost 32,000
Total quality cost P90,000
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PROBLEM SOLVING
Cokesbury Corporation
1. Refer to Cokesbury Corporation. Compute the profit lost by selling defective units not reworked.
ANS:
Z = (D - Y) (P1 - P2 ) = (1,500 - 800)(P50 - P30) = P14,000
ANS:
R = (Y) (r) = (800) (P12) = P9,600
ANS:
W = (Dr) (w) = (200) (P20) = P4,000
ANS:
F = Z + R + W = P14,000 + P9,600 + P4,000 = P27,600
ANS:
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T = K + A + F = P17,500 + P9,500 + P27,600 = P54,600
Seating Concepts
Seating Concepts has just finished its first year of business. Seating Concepts makes decorative
outdoor furniture. The firm manufactured 2,500 pieces of furniture during the year: 2,400 were sold at
garden centers for P456,000; 100 pieces were defective and could only be sold as scrap metal (25
pounds each and can be sold for P2.50 per pound). No defective units could be reworked. During the
year the following costs were incurred:
6. Refer to Seating Concepts. Compute the total profits lost by the company from selling scrap units
during its first year of operations.
ANS:
Price for good units: P456,000 ÷ 2,400 = P190
Price for defective units: P6,250* ÷ 100 = P 62.50
7. Refer to Seating Concepts. Compute the total quality cost incurred by the company during the first
year of operations.
ANS:
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