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  • User Focus: IB Computer Science

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    Ritu Tulsian
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    User documentation is important for three main reasons: 1) It provides instructions to users on how to use system features that may not be obvious. Without documentation, users would be unaware of features or unable to use them. 2) Documentation guides users through system use, increasing productivity and allowing faster system implementation as users require less training. 3) Documentation should be simple and clear as users are non-technical and only need to know how to operate the system, not how it works internally. The quality of documentation affects how quickly users can start using a new system.

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    Original Title

    1.1.8

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    User documentation is important for three main reasons: 1) It provides instructions to users on how to use system features that may not be obvious. Without documentation, users would be unaware of features or unable to use them. 2) Documentation guides users through system use, increasing productivity and allowing faster system implementation as users require less training. 3) Documentation should be simple and clear as users are non-technical and only need to know how to operate the system, not how it works internally. The quality of documentation affects how quickly users can start using a new system.

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    © All Rights Reserved
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    62 views9 pages

    User Focus: IB Computer Science

    Uploaded by

    Ritu Tulsian
    User documentation is important for three main reasons: 1) It provides instructions to users on how to use system features that may not be obvious. Without documentation, users would be unaware of features or unable to use them. 2) Documentation guides users through system use, increasing productivity and allowing faster system implementation as users require less training. 3) Documentation should be simple and clear as users are non-technical and only need to know how to operate the system, not how it works internally. The quality of documentation affects how quickly users can start using a new system.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 9

    User Focus

    IB Computer Science

    Content developed by
    Dartford Grammar School
    Computer Science Department
    HL Topics 1-7, D1-4

    1: System design 2: Computer 3: Networks 4: Computational


    Organisation thinking

    5: Abstract data 6: Resource 7: Control D: OOP


    structures management

    Content developed by Dartford Grammar School Computer Science Department


    1: System design

    HL & SL 1.1 Overview 2: Computer


    Organisation

    Planning and system installation


    1.1.1 Identify the context for which a new system is planned. 3: Networks
    1.1.2 Describe the need for change management
    1.1.3 Outline compatibility issues resulting from situations including legacy systems or business
    mergers. 4: Computational
    1.1.4 Compare the implementation of systems using a client’s hardware with hosting systems thinking
    remotely
    1.1.5 Evaluate alternative installation processes
    1.1.6 Discuss problems that may arise as a part of data migration 5: Abstract data
    1.1.7 Suggest various types of testing structures
    User focus
    1.1.8 Describe the importance of user documentation
    6: Resource
    1.1.9 Evaluate different methods of providing user documentation
    management
    1.1.10 Evaluate different methods of delivering user training
    System backup
    1.1.11 Identify a range of causes of data loss
    7: Control
    1.1.12 Outline the consequences of data loss in a specified situation
    1.1.13 Describe a range of methods that can be used to prevent data loss
    Software deployment
    1.1.14 Describe strategies for managing releases and updates D: OOP

    Content developed by Dartford Grammar School Computer Science Department


    Topic 1.1.8
    Describe the importance of user
    documentation

    Content developed by Dartford Grammar School Computer Science Department


    What is user documentation?
    • User documentation is any document that explains how to
    use the features and functions of a system to its end-users.
    • It comes in many forms: books, PDFs, websites, videos, etc.

    Content developed by Dartford Grammar School Computer Science Department


    User documentation is important
    • Whether you read user manuals or not, in general, having a
    reference guide on how to use a system is critical to users.
    • Without detailed, simple, clear instructions, users might be
    unaware of particular features or unable to use features that
    are not immediately obvious.

    Content developed by Dartford Grammar School Computer Science Department


    Users are not developers
    • A well-made user documentation guides the user through
    using the system and thus increases productivity.
    • If the user documentation is simple, system implementation
    can happen faster because users require less training to learn
    how to use the new system.

    Content developed by Dartford Grammar School Computer Science Department


    Simpler is better
    • Users are non-technical people, they only need to know how
    to use the system.
    • Therefore, the user documentation does not involve detailed
    explanations of how the system works.

    Content developed by Dartford Grammar School Computer Science Department


    Quality is important
    • The quality of the user documentation can greatly affect the
    rate of implementation of (how fast users start using) the
    new system.

    Content developed by Dartford Grammar School Computer Science Department

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