KEY TERMS

accommodating conflict management style- describes when a

person is cooperative, but not assertive. In other words, they try to satisfy the other person's concerns at the
expense of their own
assertive behavior- means being able to stand up for your own or other people's rights in
a calm and positive way, without being either aggressive, or passively accepting 'wrong'.
collaborating conflict management style- A combination of being
assertive and cooperative, those who collaborate attempt to work with others to identify a solution that fully
satisfies everyone's concerns
conflict- a serious disagreement or argument, typically a protracted one.
forcing conflict management style- using formal authority or other power
that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict
with. ... Avoiding - not paying attention to the conflict and not taking any action to resolve it.

hostile behavior harassment- unwelcome or offensive behavior in the

workplace, which causes one or more employees to feel uncomfortable, scared, or intimidated in their place
of employment”
negotiation- discussion aimed at reaching an agreement.
quid pro quo harassment- s directly tied to an employee submitting to unwelcome
sexual advances.
shop steward- a person elected by workers, for example in a factory, to represent them in
dealings with management.
aggressive behavior- A type of behavior intending to cause physical or mental harm.
avoiding conflict management style- tend to be unassertive and
uncooperative while diplomatically sidestepping an issue or simply withdrawing from a threatening
situation.
compromising conflict management style- aims to find an expedient,
mutually acceptable solution that partially satisfies both parties in the conflict while maintaining some
assertiveness and cooperativeness
employee assistance program (EAP)- is an employee benefit program that
assists employees with personal problems and/or work-related problems that may impact their job
performance, health, mental and emotional well-being.
grievance procedure- is a formal complaint that is raised by an employee towards an
employer within the workplace.
Mediator- a person who attempts to make people involved in a conflict come to an agreement; a go-
between.
passive behavior- by putting other people's needs before your own, at the expense of you. It
is expressed in a timid and weak manner.
sexual harassment- unwelcome sexual advances, requests for sexual favors, and other
verbal or physical harassment of a sexual nature.
workplace-bullies -
is a persistent pattern of mistreatment from others in the workplace that causes
either physical or emotional harm.