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The Set The Tone and Rules Technique
The Set The Tone and Rules Technique
BY SPENCER FORMAN
Dear Spence,
So, right now, when I get my first client, my plan is this: I save
every written chat text to Word files with the client, and after
each task-related call I sent over a document to the client with
the tasks or modifications we have agreed upon, for him to
agree on it (in order to avoid the you-said-that / I don't
remember type of issues).
For example: I charge $75 per 1/4 hour of time…. yes, that’
s right. I CHARGE for my time. Revolutionary? I think not. I
call it common sense.
You should also quote the add-ons at least 25% higher than
your worst case estimate. This will force a client to think
twice about whether these changes are even necessary.