Professional Documents
Culture Documents
Full Final 2
Full Final 2
An Internship Report
On
Compensation Management of Print Care : A Case Study on Head
Office, Jubliee Road, Chattogram
Submitted To:
Mr. Azmat Ullah
Senior Lecturer
Department of Business Administration
Port City International University
Submitted By:
Niloy Chowdhury
ID: BBA 01105995
Major: HRM
Batch : 11th
Department of Business Administration
Port City International University
1|Page
Letter of Transmittal
Dear Sir,
I have worked hard to make this report a best one. However, I am sure that this report
could have been a more superior one, if it had not been my first time to conduct such
a comparative study. However, this has obviously been a great source of learning for
me to conduct similar research studies in future.
I would like to express my sincere gratitude to you for your guidance and suggestions
in preparing the report. I will be happy to provide any further explanation regarding
this internship report if necessary.
--------------------------
Niloy Chowdhury
ID: BBA 01105995
Major: HRM
Batch : 11th
Department of Business Administration
Port City International University
2|Page
Supervisor’s Approval
--------------------------
3|Page
Student’s Declaration
I would also like to declare that this report has not been submitted to any
other University or Institution for any other degree.
Sincerely yours
----------------------------
Niloy Chowdhury
ID: BBA 01105995
Major: HRM
Batch: 11th
Department of Business Administration
Port City International University
4|Page
Preface
This internship report is the concluding formalities of the internship
program for the degree of Bachelor of Business Administration of Port
City International University. This report has been prepared as per
academic requirement of Business Administration Department after
successfully completion of 3(three) months internship organized at Print
Care, head office, jublee Road, Chattogram with the view to make
acquainted the students with the realistic implementations of the
knowledge provides the theoretical aspects of practical life.
5|Page
Acknowledgement
In preparing this report a considerable amount of thinking and
informational inputs from various sources were involved.
First of all, I would like to thanks Allah for everything. Then my sincere
gratitude goes to my internship supervisor Mr. Azmat Ullah for providing
me the guidance, to fulfill my internship requirements. He gave all the time
and attention, which I needed to complete and compile my report as much
orderly way as possible. Besides, I express my sincere gratitude to
everyone who contributed towards making this report possible.
Last but not the least I would like to thank the respondents of my query,
for sparing the time to fill out my requirements. This report would not have
been possible without their valuable inputs.
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Executive Summary
7|Page
Table of Contents
CHAPTER 1: Introduction 1
Introduction 2-3
Objectives of the study 3
Methodology of the Study 4
Scope of the Study 5
Limitations of the Study 6
CHAPTER 2: Company Profile 7
Background of unique Firm 8
Office Of Print Care 9
Company’s Mission 1 9
Company’s vision 1 10
Service offered by Print Care 1 10
Company’s Values 1 11
Administration Department of Print Care 1 12
Functions Of Administration Department 1 12
Print Care Marketing & Sales Department 1 13
Organization Hierarchy 1 14
CHAPTER 3:SWOT Analysis & Literature Review 15
SWOT Analysis Of Print Care 16
CHAPTER 4: Compensation Management Practices & Policies 17
Compensation Management Practices 18-21
Compensation Management Policies 22-26
CHAPTER 5:Data Analysis & Findings 5 27
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Data Analysis 28-37
Findings 38
CHAPTER 6: Recommendations & Conclusion 5 39
Recommendations 40
Conclusion 41
Chapter 1
Introduction
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Introduction
Compensation administration is one of the most important areas of human
resource management because sound compensation policies, programs
and their effective execution are essential to procure, maintain and
develop the human resource of the organization to get executive result
from them. It involves the selection, designing, development and
direction of programs designed to implement compensation or incentive
policy through financial rewards. Beach has defined wage and salary
administration as follows: Wage and salary administration refers to the
establishment and implementation of sound policies and practice of
employee compensation. It includes such areas as job evaluation, surveys
of wages and salaries, analysis of relevant organizational problems
development and maintenance of wage structure, establishing rules for
administering wages. Wage payments, incentives, profit sharing, wage
changes, and adjustment, supplementary payments, control of
compensation costs and other related items. The traditional concept of
wage and salary administration emphasized on only determination of
wage and salary structure in organizational settings. In simple words
Compensation administration is a systematic procedure for establishing a
sound compensation management. Compensation administration is one of
the most important areas of human resource management because sound
compensation policies, programs and their effective execution are
essential to procure, maintain and develop the human resource of the
organization to get executive result from them. It involves the selection,
10|Page
designing, development and direction of programs designed to implement
compensation or incentive policy through financial rewards. Beach has
defined wage and salary administration as follows: Wage and salary
administration refers to the establishment and implementation of sound
policies and practice of employee compensation .It includes such
11|Page
Methodology of the Study
Research Design
The illustrations of the objectives of the project above give an idea of the
study. The main purpose of the report is to assess over all performance of
Print Care agency on basis of critical success factors. Among the various
factors I have tried to find out the critical success factors for this
industries through the secondary data analysis.
Sampling Method
The required data for this report was collected from the suppliers of Ad
industry. There is no particular sample frame available for this report. So,
convenience sampling is used, as it is also the cheapest and the easiest
methods of sampling . The sample frame for this report consists of
representative persons of the firms. Because of they know over all
information of the firms. Due to time constraints the survey was
conducted in Chattogram city only . Over all the report we are about 13
people who participated in the survey.
Data Collection
The data collection was done through both primary and secondary
sources. The primary data was collected through questioning to
employees of Print Care and the secondary data was collected from the
available archives of Print Care, journals, newspaper, google etc for
addressing the critical success factors, production and the sales
performance of each of the firm in the industry.
Data Analysis
This is a study of assessment and comparison of the competitors of Print
Care. So, after the data collection a market share analysis was performed
using the acquired secondary data, to evaluate the current market share of
Print Care and also the other players of the industry by using the market
share & relative market share measures. Stepwise competitor analysis
was also performed to determine the major competitors of Unique
.Competitive position was determined by assessing the strengths &
weaknesses of the major competitors.
There were few limitations in the study due to some uncontrollable and
unavoidable factors as the report attempts to reflect the exact scenario of
marketing practices of commercial ad of Unique. Some of the limitations
of the report are as follows:
Time frame for the report was very limited.
It was very much difficult to collect necessary data from the Unique and
it was a major problem in making the report.
There were a few questions which were tactfully avoided or not exactly
answered by the respondents.
The company was not eager to divulge actual information in some cases.
For this reason, there were arise deviation between the expressed opinion
and the fact.
In many cases, up to date information is not published.
To protect the organizational loss in regard of maintaining confidentiality,
some parts of the report are not in depth.
The study could not cover large number of poultry traders and feed using
in wider geographical areas due to shortage of time and fund. So, the
findings of the study may not be generalized.
Through these limitations have the scope of wider use of the findings but
still it is believed that the study would at least be able to through light on
a totally untouched sector of Bangladesh.
CHAPTER 2
Company Profile
Background of Print Care Firm
Print Care Firm is the fastest growing advertising company in Bangladesh
and one of the prominent marketing industries. The journey of Mr.
Narayan Chowdhury (Managing Director of Print Care Firm), in the
advertising industry started in the year 2005. The Print Care Complex
Limited formally came into existence in the year 2003. From 2005 to
2009, the company was only involved in the local advertising business.
Print Care Complex Limited was established and incorporated as a
Private Limited Company on September 12, 2010 for producing
commercial and Jingles to sell in the domestic market. The Company
operates through 4 production lines which are located in different area.
The registered office of the of the Company is at 6 Jubliee Road,
Chattogram, Bangladesh and the production house of the Company is
located at 13/A Lalkhan Bazar Dampara khulshi, Chattogram. Mr.
Narayan Chowdhury, an M.B.A, looks after major operational activities
of the Company and takes decision about the Company policy. Due to the
increase of the demand of Digital Flaks on the market, the company
decided to start a Flaks design business as well. They have a broad field
of business area such as planning, Billboard ,flex and banner .The main
focus ,however ,is the advertise making chain in Bangladesh. Print Care
firm in Chattogram is engaged in making advertisement for sale in the
market.
With the aim of continuous progress of Print Care Firm was established
in 2005 by Mr. Narayan Chowdhury (Managing Director). For producing
Commercial Advertise and the single product digital marketing of the
country emerged as Print Care firm in 2008.
It generates its 100% revenue from the local market. KSRM, RSRM,
CSRM, MOSTAFA HAKIM GROUP, PHP, PREMIER CEMENT,
RUBY CEMENT, BERGER etc.
Branch Office
Aziz Chamber 5th Flr , 6 Jubliee Road, Chattagram.
. Balanced growth.
2. Digital Flex: Its very demand full product in local market which is use
for local advertising.
4. Digital Bill Board: Digital bill board aren’t very popular in our
country but occasionally many organizations use this advertising
policy and Print Care firm provide this facility also.
Company Values
There are some unique qualities in Print Care which make the firm
different from others. They are given below-
These are the major factors of the firm that makes it different from other
firms.
communication services.
Supervise the lands program.
Supervise customer services and respond to customer inquiries.
Assist with preparation of Bylaws.
Assist with preparation and advertising of contract documents.
Administer contracts.
Circular Bio-data arrangement.
Attendance posting.
Responsibility Prepare.
Print Care: Marketing and Sales Department
Management of marketing department is very experienced and reserves
vast knowledge about Sales Marketing. One marketing manager is the
main person in this Marketing department. He is highly experienced in
sales and marketing and has lot experience acquired from other local
company. One officer Sales always supporting him to executes Marketing
Department works.
CE
O
Managing Director
Officer
Trainee
Officer
Chapter 3
SWOT Analysis
There are several compensation policies taken by Print Care. These are
given below:
Salary:
To compare with all the local Organizations Print Care pays relatively so
high to their lower level employees. It is done due to grab the potential
employees from the market. Actually there are few companies in the
market to pay such a high basics to their employees for which Print Care
is still is the first choice of new comers. This is the area in which Print
Care has done marvelous job because now-a-days employees are more
concern of their basics. Print Care has successfully adapted this change. It
has been seen that employees of Print Care are highly satisfied due to the
convenient salary structure as other company in the market are not paying
like this. Moreover, Print Care used to review its salary once in a year.
For an instance every December, the salary of the employee review based
on the performance which is key motivating factor to perform well.
Another thing that is to mention that Print Care conducts performance
evaluation twice in a year according to that they are to review the salary.
The overall pay structure of the employees varies in different layers
which are shown below:-
Officer 25,000
Salary Payment:
The most important thing about the payment of the salary of Print Care is
that it clears all the salary payments within 25 thof each month which is
quite absent in other companies. The employees are paid their every
month salary on their accounts which they have to open while joining in
the company. It is good in such way that all the tax and deductible
income are cut by company itself and the employees get those amounts
withdrawn the money from their account as a whole.
Bonus:
Like the other organizations, Print Care provides two festival bonuses to
their employee’s one is in Eid-ul- Fitar another one is Eid-ul-Azha. The
bonus is equivalent to the basics of the employees. Moreover, there is
another provision regarding the bonus which is based on the performance
of the employee.
Performance Bonus:
If the Organization makes profit, the employees will be entitled to 3% of
pre-tax profit as performance bonus. Fifty percent of such bonus
distributed on the basis of basic pay of an employee, and balance fifty
percent on the basis of performance of individual employees.
Performance appraisal for the purpose made on the criterion set by the
management time to time.
Travel Allowance:
The organization also provides travel allowance to their employees. If
any employee travels any place in Bangladesh regarding company’s
prospect, they will get the money or remuneration that is cost by them but
the cost that is spent is verified by the HR personnel and after that they
got the requisition of the money.
Employee Loan:
Unlike other firms, Print Care provides a great scheme of loans to their
employees. First of all, the permanent employees get loans from their
provident fund at a cost of 10%. They can use their money for several
purposes. Secondly, from the executive level the employees are qualified
for home loans, car loans and others at a cost of 8% where it is around
15% for the customers so it an extra benefits consumed by the employees.
Medical Facilities:
The medical facility provided by Print Care is quite different from other
banks. Print Care has their own medical team to look after their
employees in case of any medical assistance. They have their nursing
home as well. Therefore employees of Print Care do not have the
opportunity to enjoy life insurance which means Print Care does not
provides life insurance policies to the employees.
Welfare Funds:
Every year 200 taka for each employee is deducted to count in the
employee welfare fund. The money induced from the welfare fund is used
for the welfare for the employees when they are in trouble or in
emergency. This money is totally distributed to the employees so that
they feel safe at their emergency period.
Earn Leave:
The employees who complete one year of service without any unusual
leave, get 30 days for earn leave in a year. It means their paid equivalent
30 days of compensation.
Disability Leave:
If any employee faces unusual accident or physical challenge, then they
are provided leave granted by the company which is called disability
leave but for this leave the salary of them will not be deduced which
means these are paid leave.
Maternity Leave:
Maternity leave may be granted by the competent authority to an
employee for a maximum Three months period at a time. This flexibility
is provided considering the labor law made by the government. This is
also a paid leave.
Study leave:
There is a fantastic opportunity for the employee of Print Care. The
employees who perform extensively well and show gratitude of benefits
that they can contribute for the sake of company are entitled for
recommendation to study. Generally, the employees are recommended to
get 3 (three) years paid leave for their studies but all the employees do not
get this advantage because it is for those who are really high performer
are to authorized to get the full payment to continue their studies.
Deaths Benefits
There are several compensation policies in an organization.
Compensation is important such a way that without a fair policy in this
sector, it is not possible to make the employee participate in their work
effectively. Print Care undertake different lucrative policies regarding the
compensation of their employees so that they can manipulate employees
to have a productive outcome. The policies over the compensation taken
by Print Care are discussed below:-
The most important policy of Print Care is providing the death benefits to
their employees to support their families to run with. It is such a benefit
that is handover to their families after the death of employees. To get this
after this death employee nominate a person of him to take the money
which is done for the proper documentation and safety of the money. Due
to this the families of those employees feel comfortable and secure after
the death of their wage earner. The death benefit varies according to the
designation and employment status. The following chart will give the
clear overview of several death benefits in different layers.
Officer 3 Lac
Moreover, Print Care also some policies over the completion over the
several courses like High professionalism Degree in Ad Making. If the
employee can complete the first part of Ad making, he will be provided
eight thousand taka where if they become able to complete the second
part they will be funded fifteen thousand taka. These sorts of assistance
encourage the employees to make themselves to more competent to
relevant field by undertaking those professional courses.
Chapter 05
Data Analysis & Findings
Data Analysis:
Satisfied 3 20%
Neutral 2 13%
Dissatisfied 0 0%
Strongly dissatisfied 0 0%
Total 15 100%
Explanation:
From the above figure, we can observe that 66% employees are strongly
satisfied with the current salary and 20% are satisfied where 13%
employees are neutral.
Observation:
Most of the employees are strongly satisfied with current salaries.
2. Are you happy with your portion of base pay?
Yes 14 93%
No 0 0%
Neutral 1 7%
Total 15 100%
Explanation:
From the above figure, we can observe that 93% employees are happy
with their portion of base pay where 7% are neutral.
Observation:
Most of the employees are happy with their portion of base pay.
3. Are you satisfied with the compensation benefits and plans provided to
you?
Satisfied 9 60%
Neutral 3 20%
Dissatisfied 0 0%
Strongly 0 0%
dissatisfied
Total 15 100%
Explanation:
From the above figure, we can observe that 60% employees are satisfied
with the compensation benefits and plans and 20% are strongly satisfied
where 20% employees are neutral.
Observation:
Most of the employees are satisfied with compensation benefits and plans.
4. Do you feel competitors pay mix is more attractive?
Yes 5 33%
No 10 67%
Neutral 0 0%
Total 15 100%
Explanation:
From the above figure, we can observe that 67% employees don’t think that
competitor pay mix is more attractive where 33% think competitor pay mix
is more attractive than Print Care.
Observation:
Most of the employees thinking that other competitors of Print Care pay
mix are not attractive.
5. Does the company adjust the whole compensation time to time?
Yes 12 80%
No 2 13%
Neutral 1 7%
Total 15 100%
Explanation:
From the above figure, we can observe that 80% employees said
compensation adjusted time to time, 13% said no where 7% are neutral.
Observation:
Excellent 3 20%
Good 8 53%
Average 1 7%
Poor 0 0%
Total 15 100%
Explanation:
From the above figure, we can observe that 53% employees said Print Care
work environment is good, 20% employees said environment is very good,
20% said work environment is excellent and other 7% said working
environment is average.
Observation:
Most of the employees said Print Care Firms work environment is good.
7. Does your organization provide the medical facilities?
Agree 1 7%
Neutral 0 0%
Disagree 0 0%
Strongly disagree 0 0%
Total 15 100%
Explanation:
From the above figure, we can observe that 93% employees are strongly
agreed with that they are provided medical facility where other 7 % are
agreed.
Observation:
Most of the employees are strongly agree that they are provided medical
facility.
8. How do you rate your company’s incentives system?
Excellent 1 7%
Good 9 60%
Average 1 7%
Poor 0 0%
Total 15 100%
Explanation:
From the above figure, we can observe that 60% employees said Print Care
incentive system is good, 26% are very good, 7% are excellent and other 7%
said incentives are average.
Observation:
Yes 0 0%
No 13 87%
Neutral 2 13%
Total 15 100%
Explanation:
From the above figure, we can observe 87% employees said Print Care did
not provide any life insurance facility to employees where 13% are neutral.
Observation:
Most of the employees said they did not get life insurance facility.
10. What types of insurance facility offered by your organization?
Total 15 100%
Explanation:
From the above figure, we can observe 74% employees said Print Care have
group insurance facility. 13% said they have individual insurance facility
and other 13% said they have other insurance facility.
Observation:
Most of the employees said they got group insurance facility
Findings:
Compensation benefits and plans which are provided by the Print Care
authority I think most of the employees are satisfied but some of them are
not satisfied.
Most important thing is work environment of an organization but in this
organization the work environment is not so good, I observe only half of
their employee are satisfied & another half wants more comfortable and
good work environment.
Providing Compensation & other benefits are good but it should be better
because some of the employees are not satisfied.
Print Care don’t increase their salary increment & other compensation
facilities with the latest compensation structure.
One another thing I found in this organization and that is Life insurance
policy Print Care Organization doesn’t provide any kind of insurance
policy to their employees & their employees are very dissatisfied about
this.
When the employee get promoted their incentive and compensation
planning is not so good.
Most of the employees thinking that Print Care pay mix are not attractive
than other competitor organization.
Chapter 06
Recommendations &
Conclusion
Recommendations:
Compensation benefits and plans which are provided by the authority
its good but it should be better because most of the employees are
dissatisfy about this So, Print Care should increase other benefits
according to their promotion and efforts.
Another important thing is work environment maximum employee of
Print Care are not happy So, Print Care authority should try to create a
good and sound working environment.
Print Care should try to increase compensation and benefits according
to market standard analysis.
I think Print Care should introduce life insurance policy to their
employees since other organization of similar field have their life
insurance policy.
Print Care Compensation and incentives would be better and
satisfactory for the employee if they get other incentives and benefits
along with the salary when they are promoted they become more
satisfy.
Print Care pay mix should be attractive & authority should take care
of this sight.
Conclusion:
I am fortunate that I was given the opportunity to work in HR division of
Print Care. I think it is a great policy of Port City International University to
make the internship programme compulsory for the graduation. As I have
worked three months in one of the local leading Organization in Bangladesh, I
was able to know different HR practices performed in the Organization. I also
get to know that the HR practices of Print Care signifies standard in relevant
field. The best thing is that for working practically I have been able to have a
profound knowledge over the compensation. I came to know different
compensation strategies taken by Print Care which I can relate with my
academic knowledge. Print Care ensures a fair compensation policy for which
the satisfaction level of employee is so high. Due to this high job satisfaction
of the employee regarding the compensation, the overall employee turnover is
quite negligible in Print Care. Finally it is to mention that I was able to relate
all my academic HR knowledge with the real environment which is I think
will be highly helpful for my future career.
References
Data base of Print Care, Head Office
Bangladesh Ad agency report(2013).Source Business Monitor
Bangladesh Economic Review (2013)
Wikipedia Advertising Agency
www.Worldstrem.com
www.wikihow.com
www.bplans.com
www.wow.com
Naresh k Malhotra, Marketing research (1999), An applied
orientation, 3rd edition, prentice Hall International.
Ad agency Business Directory 2016
Website of different company in Digital Marketing.
Appendix
Survey question regarding compensation System of Print Care: