MAKERERE UNIVERSITY

MAKERERE UNIVERSITY BUSINESS SCHOOL

THE IMPACT OF ORGANIZATION COMMUNICATION ON PERFORMANCE:

A CASE STUDY OF NJERU CENTRAL DIVISION

BY

BABIRYE MARY FRANCES

16/U/13434/PS

BIB III

SUPERVISED BY

MR. MUDIDI PATRICK

(ACADEMIC SUPERVISOR)

A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY BUSINESS

SCHOOL IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE
AWARD OF A BACHELORS DEGREE OF INTERNATIONAL
BUSINESS OF MAKERERE UNIVERSITY

FEBRUARY, 2020

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1.1 Problem statement
In spite of having in place policy guidelines about communication, Njeru Central division
continues to experience unclear mechanisms of communication and coordination which
paralyses service delivery (Buikwe District Local Government Statistical Abstract, 2016),
this has greatly attributed to a break down in the communication flow within the
municipal council, which gave room to the sharing of important corporation information
through the grapevine. The report also pointed out that there were cases of internal strife
in management and lower level staff as a result of poor communication management, and
this had negatively impacted the business operations and public image of the corporation.
In a report made by the Buikwe District Local Annual Report, (2019), the following were
noted: the Board holds unplanned and uncoordinated meetings which resulted in wasteful
expenditure, putting a strain on the Corporation’s budget; the Directors received
questionable payments in contravention of the established policy; there were conflicting
roles between the Board and management which resulted in not achieving the
Corporation’s objectives; there were irregular appointments of some staff in violation of
the HR Manual; and that the Board was not appraising management as provided for in the
Act, all these were as a result of uncoordinated communication flow in the corporation.
1.3 Purpose of the Study
The purpose of the study is to examine the relationship between organizational
communication and performance of Njerru Central Division.

.1.4 Objectives of the Study

 To determine the communication channels through which staff at communicate Njerru
Central Division
 To establish the level of organization performance at Njerru Central Division
 To establish the relationship between organizational communication and performance of
Njeru Central Division.

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1.5 Research Questions
The research questions formulated for this study were:
 What communication channels are used by Njerru Central Division staff members.
 What is the level of organization performance at Njerru Central Division
 What is the relationship between organizational communication and performance of
Njeru Central Division.