S.O.

P
For

Recruitment and Selection

2020

NAME OF PRESENTER: BIJAY MAHARJAN

COMPANY: HONG FU INTERNATIONAL COMMUNICATION PVT
LTD

1
 Contents

Preface 3

General Policy Guidelines 4

Process Map 5

Process in Details 6

Positions available and their responsibility and requirement 7

Necessary Form Template 8

2
Preface:
Every organization wants to excel to maximize their profit and employees of those
origination are also expected to perform excellently. From human resource perspective,
managing recruitment and selection of any organization with more than 100 employee
size becomes challenging and to make it much more effective, this S.O.P is designed and
made.

What Is recruitment and selection?

In a very simple way, it says to attract talent candidates to apply to us. So, there is one
basic process by which we can do this. From opening vacancy to receiving applications,
we can segregate as recruitment.
The Selection is the process of choosing the most suitable candidate for the vacant
position in the organization. In other words, selection means weeding out unsuitable
applicants and selecting those individuals with prerequisite qualifications and capabilities
to fill the jobs in the organization.

So, to make it clearer and easier to understand, what we need is policies, process,
formats and forms. Here every part of recruitment and selection for Hong fu have been
tried to include. Hope this document will provide you all information you want to know
about recruitment and selection.

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General guidelines policies about recruitment and selection
 According to the company's goals, the human resources department shall make
human resources planning in stages, annually or for nearly three years, and
execute it after the approval of the general manager. And according to the actual
situation of each department to make corresponding adjustments at any time.
 Each department shall be determined according to the approved human
resources planning. Except for special needs, no department can employ any staff
than the staff size plan.
 Recruitment of the company shall be decided by the general manager. The
recruitment of extra personnel shall be completed by the employing department
in the form of approval for personnel addition, and shall be subject to the
approval of the human resources department, and the general manager.
 Employees of the company shall not be recruited under any of the following
circumstances;
o The employee is dismissed or leaves the company without permission;
o Misconduct or lack of professional ethics;
o Those who have violated laws and disciplines;
o Those who are physically unfit.

 When recruiting staff, the applicant should provide his/her photo, resume, copies
of graduation certificates and degree certificates, and the company should
conduct personality tests on employees.
 For the recruitment of non VBA personnel, the HR department will coordínate
the interview formally, organize the employees to fill in the employment
application form, personality test form and report to the personnel, head of the
employing department and the general manager to sign the employment opinions
in the application examination and approval form after comprehensive
consideration of various factors. Only after the employee goes through the entry
procedures which is carried by the human resources department, only then can
be formal staff. The recruitment of VBA staff shall be subject to the "VBA
recruitment process". The hired VBA staff shall be approved by the human
resources department before becoming a formal employee.

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Process MAP:
This process map shows how recruitment system functions

5
Process in Details:
Recruitment
 Demand Collection: As per size plan, functional head can hire people to achieve
their departmental targets. HR dept collects regular demand from functional head
every beginning of month. If they need staff extra then size plan, then need to
through special approval process where final approval will be general manager.
 Vacancy Announcement: After receiving demand from functional dept, HR dept will
see nature of required candidate and suggest to functional manager for internal
completion but if required position can not be hired from internal competition then
HR will prepare vacancy announcement notice and sample shown below:

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Then recruitment specialist will put forward this notice to maximum possible audience or
channels like
1) Social medias (Facebook, LinkedIn, Instagram)
2) Job Portals (merojob.com, ramrojob.com, sabaikojob.com, jobaxle.com, ejeejob.com)
3) Internal announcement (referrals from existing employees)
4) Placement Agencies which is given in details below

Service
Contact charge(one
S. N Name of Agency Contact person Address
Number time from
gross salary)
1 Kumarjob Anu Pathak 9801178945 55% Tinkune
Growthsellers
2 Pasang Lama 9801014479 60% Krishna Galli
Pvt. Ltd
3 Suvidha Sewa Rujan Dhaubadel 9851210616 60% Khusibun
4 JobsDynamics Pratidhi Paudel 9823873121 50% Kamaladi
5 Unique Jobs Bipin Manadhar 9849207543 70% Newroad
6 R2R job Pvt Ltd Saurav Shrestha 9864339888 60% Kamaladi

 C.V screening: After vacancy announcement, HR will start receiving applications

and will maintain pool of candidates. HR will review all received c.vs on basis of job
details and do c.v shortlist.
 HR Interview: Among shortlisted CVS, HR will conduct phone interview to know
basic information and if found relevant then, will filter all c.vs and call them for
face to face interview with HR. Candidate will go through filling Job application
form, personality test form and logical test if necessary, Practical computer Test.
 Second Interview: Again, HR will filter cvs after face to face interview and will call
for second round of interview who passed face to face interview with HR. For this,
HR will confirm time schedule of functional manager first then inform candidates
accordingly. HR will send shortlisted resumes to functional manager with interview
details. And conduct interview accordingly. Candidate will go through face to face
interview, PPT presentation then decision.
 Final Interview: Finalized candidates will go through now final round of interview
with general manager. For this, functional manager or HR will confirm time
schedule of G.M for interview and functional manager (CHN) will explain about
candidate to G.M in details. Then inform candidates about timing details for final
interview.

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Selection
 Back Ground checking: If candidate pass final round of interview, then back ground
checking is done and if everything is ok then will start salary negotiation. Here HR
will try to get info about his/her previous salaries as well.
 Offer negotiation: After having few information, HR will start salary negotiation.
Candidate will put forward his/her salary expectation. Here HR will highlight other
benefit parts of vivo which are mentioned below.
o Competitive salary with performance bonuses.
o Rigorous learning opportunities for career development
o Frequent outings for refreshments
o Semi-Annually excellent staff assessment
o Staff insurances (medical and accidental), paid leaves (as per law), leave
encashment on a gross salary basis, Festive bonus (gross salary basis), Staff
discount, Festive gifts and celebration.
 Offer making: After consideration, HR will offer salary package and if accepts send
offer letter and if doesn’t, HR will talk to HR head about maximum possible offer
that vivo can make to him/her and again offer making and still doesn’t accept, look
for other candidates.
 Offer letter: If candidates accept our offer, they will sign offer letter with tentative
date of joining and revert us, HR will archive it.
 On boarding Procedure: Once date of joining is confirmed, HR will arrange working
location, and on day of joining, candidate needs to submit HR are education
certificates, 2 Photos, Experience letters, clearance letters from past company, copy
of citizenship, PAN certificate if have, PP copy if have. Candidate need to read and
sign employee instruction policy (For Non-VBA staffs). HR will do necessary work
for WeChat and ding talk enrollment.
 Induction: HR will introduce candidate to all staff members and also circulate
welcome note to WeChat group and then handover to functional dept. HR will
make sure about pre-work training from functional dept. And HR also will provide
HR related pre-work training within 1 month of joining.

Positions available and their responsibility and requirement

Organizational Chart is shown in next page:

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9
 Sales
Sales
Manager(Central IN) ASM TSM VBA

Sales Manager(East) ASM TSM

TSM VBA
Director-Sales & Asst. Director

Product Supervisor Corporate Sales

Sales
Sales ASM TSM VBA
Manager(West)

VBA Manager
VBA Manager VBA
VBA Officer
Officer
Terminal Manager
Terminal Manager Local Supervisor
VBA/Product Trainers
VBA/Product Trainers Terminal
Terminal Assistants
Assistants

Data Supevisor Data Officer

General
Manager Operation
Operation Manager
Manager Stock Administrator
Stock Administrator

CEO
CEO
Service Supervisor
Service Supervisor Receptionist
Receptionist

Service Engineer

HR Manager CHN HR supervisor Local HR Supervisor HR Officer Support Staff

CHN Finance Local Finance

CFO Account Officer Cashier
Supervisor Supervisor

Digital Executives
Digital Executives

Disigning Executive

Local
Local Brand
Brand
Brand Manager Brand Executive
Supervisor
Supervisor

PR Executive

Material
Administrator

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Here local position details will be explained below
 Human Resource Department
Local HR supervisor
1.Daily management and coordination
1) In accordance with the changes in local personnel and related laws
and regulations, timely formulate and adjust various human resources
management systems, do a good job in propaganda and interpretation
of human resources related policies; and lead market-related
personnel information surveys;
2) Coordinating directly responsible for daily personnel management
(attendance, recruitment, administration, document management,
employee relations, public relations, etc.);
3) Responsible for market HR related information investigation,
information aggregation and analysis, applied to the optimization of
the company's internal management;
4) Timely circumventing local labor risks and handling labor disputes.
2.Staff ability improvement
1) Training management, formulate a HR team training plan, be
responsible for cultivating the plan, and focus on cultivating the core
Job
employees of the department;
responsibilities
2) Responsible for supervising the execution of the performance
appraisal management system;
3) Establish a company talent pool, optimize job recruitment
standards, and introduce excellent personnel.
3.Basic management system efficiency improvement
1) Optimize the feedback mechanism to improve the efficiency of the
reporting system;
2) Continuously optimize departmental work processes, optimize
automated office systems, and improve daily management efficiency;
3) Establish internal and external communication channels and public-
human relations, establish a harmonious labor-management
relationship, and prevent labor risks;
4) Implement the management model.
4.Company culture atmosphere build
1）Company culture atmosphere build company environment company
policy company spiritual environment）；
1）Bachelor degree or above in human resources, labor economy,
psychology, management related major, etc., 2 years work experience
Qualifications
in human resources module, familiar with the operational procedures
of human resources management practices;
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 2) Practical experience in labor-management relationship
management, employee relationship management, talent discovery
and introduction, corporate culture construction, personnel relations,
company system construction, and employee career design;
3) Understand the state, region and enterprises regarding contract
management, salary system, employment mechanism, insurance
benefits;
4) Sensitive to people and organizations, with strong communication,
coordination and promotion capabilities, with financial thinking and
business thinking;
5) High professionalism and positive and optimistic work attitude;
6) It is necessary to travel to the market regularly to understand the
market and company employees' work status information, and to
have the ability to integrate resources and transform applications.

Salary and Benefit Officer

1. Salary and welfare management
1) Pay close attention to changes in the legal provisions on
compensation and benefits, and in accordance with changes in local
laws and regulations, formulate and adjust relevant management
systems in a timely manner, and execute after approval;
2) Familiar with the company's salary and welfare management
regulations, and implement the project efficiently;
3) Responsible for accurate accounting of compensation and benefits,
and answers to employee consultation;
4) Timely and accurate formulation of monthly personnel cost analysis
report.
Job 2. Performance Management
responsibilities 1) Responsible for supervising the implementation of the performance
appraisal management system;
2) Follow up on employee performance changes, supervise all
departments to complete employee performance interviews and
produce employee performance improvement plan (quarterly/semi-
annual)
3) Follow up the performance improvement plan and regularly output
the performance management summary report.
3. Basic management system efficiency improvement
1) The application of automated office systems will be implemented to
improve daily management efficiency;
2) Implement the management model;
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 3) Personnel file management (data paper, electronic file filing, excel
table classified by category), paper and electronic record documents
need to accurately correspond;
4) Supervise the timely signing and change of the labor contract;
5) Assist in administrative work related matters.
4. Employee motivation
1) Suggesting management about better incentive and perks plan and
improve
2) Encouraging employees to perform high by announcing top
employees, various rewards scheme introduces and implementation
3) Focus more on employee benefits (both monetary and non-
monetary)
1) Bachelor degree or above in human resources, management or
related majors;
2) Familiar with the operational procedures of human resource
management practices;
3) Understand the state, region and enterprises regarding contract
Qualifications
management, salary system and insurance benefits;
4) Strong communication, coordination and promotion skills, with
financial thinking and business thinking;
5) High professionalism and positive and optimistic work attitude;
6) Proficiency in the use of human resources related office software.

Training Officer
Job 1.Training management
responsibilities 1) Conduct pre-employment training for employees, covering the
company's corporate culture, company system processes, company
structure, and onboarding guidance;
2) Follow up on the on-the-job training of employees and formulate
monthly analysis reports;
3) Classification management of training materials;
4) Analysis of the lack of qualifications for employee positions,
optimization of training plans, and approval for implementation.
2. Employee development management
1) Familiar with the functions and status quo in each department,
optimize the promotion standards for employees, and assist
employees in the development of career development plans;
2) Pay attention to the development status and needs of employees,
and analyze the frequency of employee promotion;
3) Formulate a summary analysis report on the implementation of the
employee development plan and propose improvement measures.
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 3. Comprehensive part
1) Automated office training and employee development application
to improve daily management efficiency;
2) Implement management model of position;
3) Issued daily routine statements;
4) Learning and execution of rotation work;
5) Assists in building enterprise system culture.
4. Employee motivation
1) For employee incentives (internal and external coordination)
1) Bachelor degree or above in human resources, management or
related majors;
2) Familiar with the operational procedures of human resource
management practices, and have a deep understanding of the
industry, companies and different types of positions;
Qualifications 3) Understand the training management mechanism of the country,
region and enterprise, and the employee development mechanism;
4) Have strong communication, coordination and promotion skills, and
have a global mindset;
5) High professionalism and positive and optimistic work attitude;
6) Proficiency in the use of human resources related office software.

ERM Officer
Job 1. Employee relationship management
responsibilities 1) Personnel basic process operation management: a. Responsible for
employee company contract/system signing; b. Responsible for
handling personnel affairs such as employee onboard, roster, address
book, probation termination, post transfer, etc.;
2) Employees interview regularly to understand needs and help solve
problems;
3) The employee care list will be launched to enhance the spirit and
culture of the company;
4) Analysis of insufficient qualifications for employee positions,
optimization of training plans, and implementation of approvals;
5) External personnel PR maintain.
2. Recruitment
1) Familiar with the functions and recruitment standards of each
department, collect monthly recruitment requirements, expand
recruitment channels, post recruitment information, screen candidate
resumes, arrange and follow up interviews;
2) Promote recruitment progress and complete recruitment targets in
a timely manner.
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 3. Comprehensive part
1) Automated office department attendance management application
landing, improve daily management efficiency;
2) The post management model is implemented;
3) Attendance management and administrative file management;
4) Issued daily routine report (weekly personnel summary form,
turnover rate analysis form, personnel flow analysis form, roster
update, administrative file record form, attendance form);
5) Learning and execution of rotation work.
1) Bachelor degree or above in human resources, management or
related majors;
2) Familiar with the operational process of employee relationship
management, and have a basic understanding of employee
relationship management and recruitment management;
Qualifications 3) Understand the employment mechanism of the state, region and
enterprises, and the relevant laws and regulations;
4) Strong communication, coordination and promotion skills, with
strong empathy and patience;
5) High professionalism and positive and optimistic work attitude;
6) Proficiency in the use of human resources related office software.

Admin Officer
Job 1.Administrative management
responsibilities 1) Administrative frontier area management (administered according
to the 5S standard);
2) Staff reception;
3) Office environmental management (plant replacement, office
painting and cleaning management);
4) Maintenance of office items and equipment;
5) Administrative procurement and purchase (office administrative
goods procurement, hotel and ticket booking);
5) Vehicle management (driver overtime, fuel fee record, intermediary
coordination);
6) Small administrative activities organization.
2. Enterprise environmental culture
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 1) Environmental optimization, cultural wall application;
3. Other
1) Assistance with other matters, including assistance with Chinese
accommodation;
2) Colleagues work assistance.
1) Bachelor degree or above, no specialties, no gender limit, 19-26
years old;
Qualifications 2) Skilled operation of computer office software
3) Good English listening, speaking, reading and writing skills;
4) Integrity, vitality, affinity, patience.

Cleaner
1. Office environment cleaning
1) Cleaning the office area including the kitchen, IT room and
bathroom, sweeping once in the morning, cleaning and cleaning
when needed at other times;
Job
2) Replace public cleaning supplies in a timely manner;
responsibilities
2. Administration
1) Office plant care;
2) Staff reception: Provide drinks and snacks to visitors in a timely
manner.
Position
1) The right to propose administrative cleaning management work;
authority
1) Hardworking, honest, flexible, and friendly;
Qualifications 2) Have relevant work experience;
3) Good physical fitness.

Driver
1. Transfer service
1) Provide accurate and safe transfer service;
Job 2) The car is clean and odorless, and the vehicle is maintained;
responsibilities
2. Vehicle management
1) Vehicle care, maintenance, and insurance;
Position
1) Proposal rights in vehicle management work;
authority
1) Hardworking, honest, flexible, and friendly;
Qualifications 2) Have relevant work experience;
3) Good physical fitness.

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 Finance Department
Local Finance Supervisor
1. Financial department personnel management
1) The daily management of the finance department, including but not
limited to accounting processing and personnel management;
2) Department staff salary and responsibilities and accounting review
process;
3) Department local staff accounting skills training
2. Tax planning and risk prevention
Job
1) Rationally plan the company's tax expenditures, coordinate the
responsibilities
relationship with the tax authorities and the government, and handle
various tax-related matters;
2) Organize and cooperate with the company's annual audit and
special audit work.
3) Responsible for the inspection and supervision of the company's
various income and expenditure activities, and take measures to
prevent financial risks;
3. Audit of financial statements and ND accounts
1) Review retailers` policy and VBA commission
2) Record the ND current account and update it in time, review the
current account sent by ND, find the problem report to the superior
and solve it in time.
3) Audit and analysis Incentive
3) Audit Payroll\Price Drop
4. PI related
1) Make PI as per import plan
2) Follow-up with ND for LC and other related documents.
1) Bachelor degree, financial accounting and related majors; good
English skill
2) Have good financial professional knowledge and management skills,
Qualifications
good interpersonal relationship and communication and coordination
skills;
3) Familiar with Talley financial software and office software;
4)chengxin, benfen , good professional ethics and professionalism,
adhere to principles, integrity and self-discipline.

Account Officer
Job 1. After-sales account and Tally account processing review
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 1)Audit Service Center income and expenditure details into the Tally
system in a timely manner.
2) Make sure the daily expense reimbursement and the loan expense
audit are legal
3)Audit Tally system account creation and processing is correct
3. Financial risk prevention
1) Risk-free accidents and penalty notices occur
responsibilities
2) Responsible for the inspection and supervision of the company's
various income and expenditure activities, and take measures to
prevent financial risks;
4. Calculation matters
1)Key Rt incentive and regular incentive calculation and follow up with
the Sales dept.
2) Price drop calculation
1) University degree or above;
2) Familiar with accounting and strong accounting skills
Qualifications
3) Be able to work hard and obey the company arrangement;
4) Good at learning and good communication and coordination skills.

Jr. Officer-Account
1. service center accounts creation and Tally account processing
1) Record the service center income and expenditure details into the
Tally system in a timely manner, and update the invoicing situation in
Excel.
2) Make sure the daily expense reimbursement and the loan expense
audit are legal
3) Tally system account create
3. Financial risk prevention
Job 1) Risk-free accidents and penalty notices occur
responsibilities 2) Responsible for the inspection and supervision of the company's
various income and expenditure activities, and take measures to
prevent financial risks;
4. Accounting matters
1) Payroll check and release after the supervisor approved on 8th
2) VAT and TDS filing and payment
3) PF and CIT deposit
5 Analysis Matters
1) Payroll
1) University degree or above;
Qualifications
2) Familiar with accounting and strong accounting skills
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 3) Be able to work hard and obey the company arrangement;
4) Good at learning and good communication and coordination skills.
Cashier
1. Daily reimbursement, loan or advance collection management and
report preparation
1) Handling daily reimbursement and borrowing according to ding talk
claim
2) Responsible for daily cash and check receipts and bank
reconciliations, and timely registration of cash journals and bank
deposit journals.
3) Inventory cash on a daily basis, so that the daily balance is
Job completed, the accounts are consistent and the inventory cash table is
responsibilities updated.
4) Be updated about any of the advance payment made to the staffs
and record the amount in cash journal accordingly.
5) Push advance or loan in time and do as per the policy of
reimbursement and loan
2. Company risk prevention
1) Responsible for the registration of the company's various income
and expenditure activities and take risk prevention measures to
ensure the safety of funds and accounts;
1) University degree or above;
2) basic computer operation skills (excel, PPT, word), English
communication skills;
Qualifications
3) Be able to work hard and obey the company arrangement;
4) Good at learning and good communication and coordination skills;
5) More than 1-year experience in collecting relevant cashiers.

Customer Service Department

Local Supervisor
1) Documents, daily clearings, materials, income, etc. of daily self-
checking outlets, and responsible for the results;
2) Protocol the assessment policy system to agents and distributors;
3) Checking the financial accounts of the outlets; management of
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material inventory;
responsibilities
4) Participate in training, management ability knowledge learning;
share successful work management experience within the team;
5) Complete daily work on time and in quality: BBS feedback, daily
clearing list, return visit form, standardized inspection, special
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 replacement, financial statement, regular meeting, etc.;
6) Organize the implementation of team members' learning and after-
sales guidance; play the role of uploading and releasing, and group
building.
7) Supervise the overall network status, handle emergencies, and
collect quality feedback issues in a timely manner.
8) Maintenance of the after-sales system, actively cooperate with the
factory requirements to carry out training work for local employees,
and coordinate work well.
1) Education, gender, age requirements: electronic or management
major, college degree or above, male or female, 20-35 years old.
2) Basic knowledge and skill requirements: 1. Familiar with the
operation of the customer service department; 2. Strong
organizational and management capabilities; 3. Strong target planning
and execution ability; 4. Strong communication and coordination skills;
Qualifications 5. Skilled use of office software;
3) Work experience requirements: Engaged in customer service
experience for more than two years; performance experience in
formulating and achieving project objectives; experience in organizing
team activities;
4) Other quality requirements: cheerful personality, strong sense of
responsibility, positive, strong learning ability, strong adaptability

Service Engineer
Job 1) Repair the machine from user and the dealer in time according to
responsibilities the quality and quantity, guide the operation according to the
standardization process and service policy system, and assist the
front desk to answer the user technical consultation;
2) Work efficiency: The monthly maintenance amount is not less than
90% of the regional average maintenance volume and assists
colleagues to complete the work;
3) It is not allowed to receive machines of other brands during
working hours and in the workplace;
4) Responsible for the fault phenomenon of the work order and the
accuracy of the accessory information;
5) Responsible for the situation that is not in accordance with the
maintenance steps or technical reasons;
6) Actively assist the responsible person to maintain, handle the
relationship with the agent, the dealer and handle related customer
feedback;
7) Proactively collect quality feedback data, and timely replacement
20
 of new-listed quality prototypes, and cooperate with factories and
assignments on temporary work ;
8) Actively respond to the training and learning arranged by the
customer service department; browse the BBS after-sales guidance
on time, pay attention to the notification information of WeChat
group, learn and master the application.
1) Education, gender, age requirements: Electronic professional or
technical school or above, male or female. 18-35 years old.
2) Basic knowledge and skill requirements: 1. More solid electronic
maintenance related professional knowledge; skilled welding
assembly skills; 2. Fast ability to accept new knowledge; 3. Basic
network knowledge and computer operation knowledge.
Qualifications 3) Work experience requirements: Have more than 1 year working
experience in electronic maintenance positions; new personnel will
be employed after passing the training and trial.
4) Other quality requirements: General quality: Strong sense of
responsibility and service, healthy, energetic, good eyesight;
professional quality: strong judgment and coordination ability,
communication ability.

Stock Administrator
1) Documents, daily clearings, materials, income, etc. of daily self-
checking outlets, and responsible for the results;
2) Material management (reporting list must be submitted every
month), the supervision area finds the cause of the error and corrects
the error within the specified time;
3) Do inventory management to ensure the reasonable quantity of
parts inventory, apply for accessories on time, and timely deliver out-
of-stock parts;
Job 4) Implement standardized process, especially on-site 6S maintenance
responsibilities and tele traffic standardization to ensure compliance with process
requirements;
5) Actively cooperate with the management center to publicize the
assessment policy system to agents and distributors, maintain the
relationship between agents and dealers, and handle customer
feedback complaints;
6) Completion of the temporary tasks and daily management
requirements of the superiors timely, the duty on duty, handover
work, etc.
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 1) Business management, electronics or related professional technical
schools or university specialties, 18-30 years old;
2) Familiar with product knowledge and basic operation, familiar with
computer operation;
3) Familiar with the national warranty policy system and company
policy guidance;
Qualifications 4) Familiar with the standardization process and service manual
content;
5) Have more than one year of customer service or relevant work
experience; new recruits will be employed after passing the training
and trial;
General quality: Good psychological quality and strong sense of
service; strong ability to accept and strong learning ability

Receptionist
1) On-site users/customers` reception and call /answer telephone by
service policy guidance and standardization process: on-site
reception, consultation and answer, communication, system
recording, return visit; ensure user` satisfaction and work process is
correct;
2) Complete the daily tasks and value-added services arranged by the
local responsible person to satisfy the on-site users;
3) Complete the temporary tasks arranged by the responsible person,
such as: monthly standardized tele traffic and 6S inspection, holiday
activities, temporary notification information to master or complete
Job and reply, temporary requirements, etc.;
responsibilities 4) Actively assist the responsible person to maintain and handle the
relationship and affairs with the agent and distributor;
5) Responsible for the situation that is not in accordance with the
maintenance steps or technical reasons;
6) The front desk must be responsible for the daily uncollected
accounts and cash account management (statement table) and check,
and hand over to the responsible person on time;
7) Learn the basic job skills according to the requirements of the
person in charge: order system operation, standardization process,
product knowledge, service policy guidance, and skillful application to
work.
1) Education, gender, and age requirements: secretarial management,
electronic or related professional technical school or college degree,
Qualifications
female, 18-28 years old.
2) Basic knowledge and skill requirements: 1. Familiar with product
22
 knowledge and basic operation, familiar with computer operation; 2.
Voice standard, sweet voice and kindly; 3. Familiar with the
company's three guarantee policy system and company policy
guidance; Familiar with the standardization process and service
manual content;
3) Work experience requirements: Have more than one year of
customer service or related work experience; new recruits will be
employed after passing the training and trial;
4) Other quality requirements: General quality: Good psychological
quality and strong sense of service; strong ability to accept and strong
learning ability; professional quality: strong judgment and
coordination, interpersonal skills, communication skills, executive
ability .

Sales Department
RSM
1. Formulation and management of regional sales targets
1) Determine the monthly target number and shipping target of the
region, decompose the target into the region, and formulate a work
plan to reach a consensus with the regional director; 
2) Assist the regional ASM and the team members to confirm the
target and ensure the team reach a consensus; 
3) Real-time Follow up on regional goals to achieve progress, discuss
improvement plans based on target differences, and monitor
Job
implementation; 
responsibilities
4) Determine required resources, budgets, and ensure
implementation in place based on monthly targets.
2. Channel construction management
1) Determine market basic work indicators based on market
conditions, channel types and current product structure, and
decompose them into regions to follow up and implement; 
2) Pay close attention to market competition in the region, and
formulate short and long-term channel operation strategies based

23
 on data report analysis. and follow up the implementation of the
ground; 
3) develop and improve the channels and the corresponding
standard practices and follow up the implementation of the ground; 
4) promote the brand image of the regional terminal building,
optimization and maintenance, supervision and implementation of
sales policy
5 ) Planning and supervision of daily promotion activities
3. Customer Management
1) Regional key customer stores; 
2) Core customers visit regularly to establish a good customer
relationship; 
3) Core customers communicate and negotiate, and strive for
favorable resources (such as the main push policy, image location,
promotional resources, etc.); 
4) Coordinating customers Achieve a target consensus with ND, RD,
and the company.
4. Team management
1) Develop a training plan for the team and build an internal talent
team in the sales department; 
2) Organize the team to participate in the company's organizational
training/training program, and provide follow-up and feedback on
the results; 
3) Responsible for direct subordinate performance follow-up,
develop improvement plans and provide Resource support to
ensure team performance is achieved; 
4) Incentives for teams, application of team performance results
(bonus, certification);
5. Cultural system management
1) Formulate business systems and processes; 
2) Promote and implement sales policies, business systems, and
processes; 
3) Optimize business systems and processes; 
4) Promote corporate culture, supervise and guide employees to
implement corporate culture, and participate in enterprises Cultural
Construction.
Qualifications 1) Bachelor degree or above; 

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 2) More than 3 years’ experience in channel management; 
3) Basic knowledge of mobile phone sales industry, master basic
knowledge of project management; 
4) Strong sense of responsibility, execution, teamwork awareness,
organization Coordination and communication skills. Have the right
values, be able to work hard, obey the company arrangement; 
5) Skilled in using office software; 
6) English application ability level 4 or above.

ASM
1. Formulation and achievement of regional sales targets
1) Determine the work according to the development needs of the
company and the department; 
2) Determine the monthly sales target and shipping target,
decompose the target into the sales point or salesman, and make a
good work plan to reach a consensus with the business personnel; 
3) Follow up in real time Each sales target achieves progress,
discusses improvement plans according to target gap, and supervises
execution; 
4) Determines required resources according to monthly targets and
matches them in place; 
5) achieves regional overall goals.

Job 2. Channel construction

responsibilities 1) Develop channel planning and channel indicators, channel
standards establishment and implement; 
2) timely attention to market competition in the region and timely
feedback; 
3) counseling and promotion in weak areas; 
4) assist in core customer communication and negotiation Favorable
resources (such as the main push policy, image location,
promotional resources, etc.); 
5) regional terminal brand image construction, optimization and
maintenance, the promotion and implementation of various sales
policies; 
6) the creation and summary of the benchmarking area, copying;
3. Customer Management

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 1) According to the requirements of the company's management
standards, visit the store regularly to establish and maintain a good
customer relationship; 
2) communicate and negotiate with the core customers, and strive
for favorable resources (such as the main push policy, image
location, promotional resources, etc.); 
3) coordinate the customer's resources (such as image resources,
promotional resources, inventory); 
4) Coordinating the relationship between customers and RD.
4. Cultivation of channel management talents
1) Make a TSM team development plan 
2) Develop and communicate the TSM monthly performance target
of the sales department, follow up and coach the TSM monthly
performance completion; 
3) Provide TSM resource support to ensure team performance is
achieved; 
4) Inspire the TSM team.
5. Cultural propaganda, process system management
1) Promote and promote sales policies, business systems, and
processes; 
2) Train and promote corporate culture, and train corporate culture
once a quarter.
1) University degree or above; 
2) Basic computer skills (excel, PPT, word) and English
communication skills; 
Qualifications 3) Ability to work hard and obey the company arrangement; 
4) Good at learning, good communication and coordination skills,
team management skills; 
5) more than 3 years of channel management experience.

TSM
Job 1. Make and achieve regional sales targets
responsibilities
1) Determine the work according to the development needs of the
company and the department; 
2) Decompose the target to the retailers or VBA, and make a good
work plan to reach a consensus with the VBA. 

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3) Real-time follow-up of each sales target to achieve progress,
discuss improvement plans according to target gap, and supervise
execution. 
4) Determine the required resources according to the monthly
target and match them in place.
2. Channel construction
1) Pay close attention to the market competition situation in the
region and timely feedback information; 
2) Counseling and promotion of week areas and VBAs; 
3) Assist in core customer communication and negotiation, and
strive for favorable resources (such as main policy, image location,
promotion resources, etc.); 
4) regional brand image building, optimization and maintenance,
policy advocacy and implementation;
3. Customer Management
1) Regular visits to the store to establish and maintain good
customer relationships; 
2) Regional customer communication and negotiation, and strive for
favorable resources (such as the main policy, image location,
promotional resources, etc.); 
3) Policy advocacy and new products for customers Training; 
4) Management of store inventory and daily purchase suggestions; 
5) Regular after-sales service of the store to timely follow-up
processing; 
6) Communicate brand and product trends to the store in time; 
7) Coordinate the relationship between customers and RD.
4. VBA Management
1) According to the recruitment demand and interview VBA, based
on the criteria to rationally arrange VBA; 
2) according to the needs of VBA to give different types of training; 
3) develop and communicate VBA monthly sales targets, follow-up
and counseling VBA monthly sales target completion Feedback and
optimize VBA performance results; 
4) Assist/feedback VBA to solve problems encountered in the work,
assist in resource support; 
5) Incentive VBA team to ensure the achievement of VBA team
performance; 
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 6) Standard implementation of VBA management.
5. Process system management
Promote sales policies, business and VBA management matters,
systems, processes, and standards.
1) University degree or above; 
2) Basic computer operation skills (excel, PPT, word) and English
communication skills; 
Qualifications 3) Ability to work hard and obey the company arrangement; 
4) Good at learning, good communication and coordination skills; 
5) Better channel management experience or knowledge;

Translator
Job 1. Regional sales target progress management and achievement
responsibilities
1) Determine the work according to the development needs of the
company and the department;
2) Assist the RSM to decompose the target to the retailers or
salesman, and formulate a good work plan to reach a consensus
with the business personnel;
3) Follow up the target of each KA sales point in real time. Reach the
progress, discuss the improvement plan according to the target gap,
and supervise the implementation;
4) The achievement of the regional overall goal;
5) Follow up the management of the corporate sales work, and
assist the corporate sales work to proceed smoothly with the
corporate sales target.
2. 40 KA management
1) Keep a closely eyes on the competition status in the market and
timely feedback related information about KA;
2) core customer communication and follow-up negotiations for a
favorable resource (such as the main push policy, image position,
marketing resources, OTC products, the VBA, etc.);
3 According to the monthly target, determine the resources required
by KA and match it in place;

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 4) maintain the core customer relationship;
5) achieve the overall KA goal.
3. Cultivation of channel management talents
1) Assist the RSM to develop and communicate the monthly
performance target of the team A;
2) Assist the RSM to follow up and coach the team A's monthly
performance completion;
3) Assist the RSM to feedback and improve team A performance
results;
4 Assist the RSM to follow up the performance application team A;
4. Translation
1) Do a good job in the translation of the RSM, assist the RSM to
work accurately, and achieve the annual goal.
1) University degree or above;
2) Basic computer operation skills (excel, PPT, word), English
communication skills, skilled Chinese skills;
Qualifications 3) Ability to work hard and obey the company arrangement;
4) Strong learning ability and good communication Coordination
skills; 
5) More than 1 year of channel management experience.

Brand Department
Local Supervisor
1. Assist in branding strategy formulation and implementation
1) Produce an annual brand strategy based on the annual budget,
including online, outdoor, terminal, etc.; 
2) Control the progress of budget delivery, monthly and quarterly re-
commissioning, and fine-tune the budget; 
Job 3) evaluate the effectiveness of the delivery, and Optimize the
responsibilities delivery structure;
2. Assist in brand team management
1) Allocate company resources to help each member to achieve the
goal and departmental goals; 
2) Supervise each post to complete tasks on time, improve the
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 efficiency of each position; 
3) Help ND brand staff to develop assessment and training plans.
3. Supervise and assist the sales department in the development and
implementation of the terminal delivery plan
1) According to the annual budget, help the channel department to
develop the terminal delivery plan; 
2) supervise and assist the sales department to implement the
terminal delivery plan, control the progress of the implementation
plan; 
3) analyze the effect of the input and take timely improvement
measures.
1) College degree or above; 
2) More than 2 years of brand management experience; 
3) Have sufficient brand awareness, have their own unique insights on
Qualifications brand management and development; 
4) Have strong sense of responsibility, execution, teamwork,
organizational coordination and communication skills. 
5) Skilled use of office software;

Designing Executive
1. Responsible for all the company's graphic design
2. Update the company VI regularly
Job
responsibilities 1) Keep in touch with the factory and update the company's
VI regularly;
2) Regularly train the advertising company VI.
1) College degree or above;
Qualifications 2) More than 2 years working experience in graphic design;
3) Skilled in using PS and other design software;

Brand Executive
1. Responsible for the inspection of the visual image of each region
Job 1) Randomly check the counter display standards in various regions,
responsibilities and adjust the unqualified image in time; 
2) Randomly check the image of the door and outdoor brands in
each region to keep the image of each region clean and complete; 
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 3) Investigate other brands Visual display image.
2. Responsible for collecting information on outdoor big board in
various regions and other innovative advertising formats
1) Collect information on important outdoor big board in each core
business district to prepare for the company's needs; 
2) Discover other innovative forms of advertising in the market, such
as wall advertising and door advertising.
3. Responsible for brand research work
1) According to the company's investment, make research of the
information of the consumer population to understand the channel
and improve the accuracy of the investment; 
2) Investigate the brand's popularity and invest in each region.
1) College degree or above; 
2) More than 2 years’ experience in advertising positions of large
companies; 
Qualifications
3) Strong sense of responsibility, execution, teamwork, organization
and coordination. 
4) Skilled use of office software;

Material Administrator
Job 1. Process of managing advertising production
responsibilities
1) Check the application for advertisement production, complete the
work of advertisement production in time;
2) Coordinate the work of the advertisement company to improve the
efficiency of advertisement production;
3) Apply and reimburse the bill for advertisement production.
2. Control material inventory and distribution
1) Check the application for material requirements, timely release
materials to the point of sale;
2) Responsible for spot check on the cleaning and safety of ND
company warehouse;
3) Responsible for material invoicing report output.
3. Responsible for sales follow-up and performance analysis after
advertising
1) Follow-up advertisements and sales volume after material delivery,
adjust them according to standards and policies;

31
 2) Analyze the cost of advertising units in each region, and adjust the
investment for individual costs;
1) College degree or above;
2) More than 2 years’ experience in advertising positions of large
companies;
Qualifications
3) Strong sense of responsibility, execution, teamwork, organization
and coordination.
4) Skilled use of office software;

PR Executive
1) Establish local KOL and media pools in Nepal according to brand
peculiarity;
2) Perform daily maintenance on TOP3 media and KOL.
2. Writing of public relations articles
Job 1) Write articles for vivo according to major festivals, new products,
responsibilities hot news, etc.
2) Send the written articles to the media to ensure the number of
articles in the indicators.
3. Coordination of major events
1) Coordinating major events such as the press conference and the
media meeting;
1) College degree or above;
2) More than 2 years working experience in public relations;
3) Having a local media relationship foundation and having a good
Qualifications reputation with the media;
4) Strong sense of responsibility, execution, teamwork awareness,
organization Coordination and communication skills.
5) Skilled use of office software;

Terminal Department

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 Terminal Supervisor
1. Training project management
1) Formulate product training and VBA comprehensive skills
improvement training project plan, supervise and implement after
approval;
2) Responsible for the progress and quality control of the training
project;
3) Based on market information feedback, build a scientific and
effective curriculum system, including the purpose of the course,
Job Content, tools, etc.;
responsibilities 2. Training team building
1) Develop a training team management plan and build a training
talent echelon; (Perform a competency certification every quarter,
and output corresponding capacity improvement courses according
to the certification results) 
2) Responsible for direct subordinate performance follow-up and
provide resource support to ensure team performance is achieved; 
3) three months training new trainers from the three stages
(knowledge, skills, drills).
1) College degree or above; 
2) More than 4 years’ experience in training management; 
3) Have a deep understanding of the training and management of
Qualifications
the mobile phone industry, master the basic theoretical knowledge
of project management; 
4) Have strong sense of responsibility, execution, teamwork
Awareness, organizational coordination and communication skills; 
5) Skilled use of office software.

Product Trainer
Job 1. Product training promotion (V\S\Y series)
responsibilities
1) Training materials development: a. Collect VBA`s ideas to sort the
product selling points and deductive methods and conduct
departmental brainstorming sessions. b. Focus on product
information, one core, three principles of localization products,
training PPT, sales speech and other product information; verify new
product information if it is practical, VBA team scores the
materials. c. Through the actual sales and excellent VBA

33
 communication to produce second edition competing products
comparison of offensive and defensive information (the flagship
product needs to present the second round of product information in
the form of PPT); d. refining product information innovation points,
updating iterative product training process;
2) training courses execution;
3) the effectiveness of training and follow-up inspection: the
organization online at Google / line questionnaire examinations and
mystery shopper unannounced visits, statistics and informed.
2. Retailer Training Research
1) Through market research, making proper training methods for
retailer;
2) Develop and deliver training materials for retailers;
3) Verify the product information of new products on the market (the
retailer scores the material).
3. Research on the purchase of each price segment
1) Market travel and counter practice, study the purchase driver of
each price segment;
2) Update the "purchase drive research of each price segment" every
quarter
Qualifications 1) College degree or above;
2) More than 2 years’ experience in mobile phone industry training
management;
3) Have a deep understanding of the training and management of the
mobile phone industry, master the basic theoretical knowledge of
project management;
4) Have strong sense of responsibility, execution, teamwork
Awareness, organizational coordination and communication skills;
5) Skilled use of office software.

VBA Manager/Officer
1. VBA management system landing
1) Guideline for VBA recruitment standards and operation
Job procedures
responsibilities 2) 100%VBA recruitment standards and work process specification
plan landing coverage
2. VBA improvement system implement

34
 1) The output and promotion of the new VBA (onboard 0-3 months)
training program covers 100% (new VBA training program output /
benchmark case extraction)
2) low-performed VBA productivity improvement project
implement (analysis of VBA productivity status / low-performed
VBA dismissal standard Output/low-performed VBA course system
construction and output of course content / create a benchmark
area, and summarize replication promotion)
3) benchmarking regional average productivity output improvement
plan refining summary
3. The VBA power system implement
1) VBA salary research & new product incentive research 
2) VBA Star project promotion implement 
3) VBA sense of ownership building project implement (incentive:
champion to relay + sales talent + single product sales champion +
home trip / welfare: VBA day + Mentor's Day + Festival Welfare +
VBA Professional Birthday / Base Camp operations: Excellent Case
Soft Text Editing & Promote & Operation Management)
Qualifications 1) College degree or above, strong English application ability; 
2) Basic knowledge of mobile phone sales industry, master basic
knowledge of personnel management, familiar with terminal VBA
sales psychology, familiar with real needs of various stages of VBA; 
3) Strong sense of responsibility, executive power, teamwork
awareness, organizational coordination and communication skills; 
4) skilled use of office software.

Data Sector
Data Supervisor
Job 1. Data analysis
responsibilities 1) Provide sales data and related reports (sales and scores, inventory
and turnover, low-performance VBA, low-sales quantity retailers,
placement rates, etc.) base on requirement;
2) According to the demand, reasonably allocate the report work to
the department data officer to ensure accurate and timely output of
the data report;
3) According to the data analysis, point out the problem and make
corresponding suggestions (sales related data, VBA related data, store

35
 related data, import data, inventory turnover related data, product
related data, market competition category related data).
2. DMS system management
1) Construction and maintenance of system basic information;
2) System data maintenance and management (update, shutdown);
3) ND/RD system maintenance and management;
3. Data management
1) All data distribution, transmission, preservation and destruction of
the department;
2) Department data confidentiality work.
4. Team management
1) Build a data team, manage and support the team
2 Deliver training to the data team and improve their work skills.
Qualifications 1) College degree or above;
2) Superb EXCEL skills and PPT skills;
3) Strong learning ability;
4) Strong sense of responsibility, execution, teamwork, organization
and coordination.

Data Officer
1. Data report making
1) Provide sales data and related reports (sales and scores, inventory
and turnover, low-performance VBA, low sales quantity retailers,
placement rates, etc.) according to demand;
2) According to the data analysis, point out the problem and make
corresponding suggestions (sales related data, VBA related data,
retailers` related data, import data, inventory turnover related data,
Job product related data).
responsibilities 2. DMS system management
1) Construction and maintenance of basic system information;
2) System data maintenance and management (update, shutdown);
3) ND/RD system maintenance and management;
3. Data management
1) All work distribution, transmission, preservation and destruction of
personal data;
2) Department data confidentiality work.

36
 1) College degree or above;
2) Superb EXCEL skills and PPT skills;
Qualifications 3) Strong learning ability;
4) Have strong sense of responsibility, execution, teamwork
awareness, organizational coordination and communication skills.

 Necessary Form Templates

Special Size adding Form (Additional Approval Process)

vivo NP 人员增编审批表
vivo NP Application for Additional Staff Approval Form

申请部门 申请日期
Dept of Application
Application Date

申请理由

Reasons for
Application
增编具体需求
Specific Requirement
当期前核定 申请增编人
序号 申请职位 工作职责（简述）
编制数 数
Position of Approved Number of Job Descriptions for
Number
Application Number New staff New Position
1

当前部门总 本次增编人
人数 数合计

37
 Current
Total amount
personnel
after
number of
addition
Dept
用人部门审
批
Employing
Dept
人资部审批
HR Dept
总监/总经理
审批
Director/GM
原件：存人资
部 Original 抄送：相关部门
copy: put in copy to employing dept
HR dept

38
Employment Application Form

39
Character Test Form

40
Interview Feedback Form (For Interviewer)

41
42
This S.O.P is 100% editable and is not final version. If you have anything to say, pls, feel
free to share with us. Contents mentioned here are vivo’s current practice which may
vary with course of time. This will be adjusted and updated with practices changes. Thank
you for going through this SoP and hope you have equipped with necessary knowledge
and action plan about recruitment and selection. Keep Learning!!!!

THANK YOU!!!

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