INTERNATIONAL MANAGEMENT INSTITUTE

KOLKATA

COURSE: Training and Development

Course Code: OBHR 2506

PGDM: 2019-21

END– TERM EXAMINATION

Time: 2 hours
Date: January 16, 2021 Full marks: 40

Instructions

1. Answer all questions (as instructed).

2. Do NOT use scrap paper or write notes on your timetable; do all rough work in the answer books and
cross it through (including any questions which you have answered over and above the number required
by the examiners), as well as any other work you do not wish to be marked. Supplementary answer books
should be used only when the main answer book is full (and not just for rough work) and should be tied
securely behind the main answer book with the string/staples provided.
3. Answer books and all other materials provided by IMI Kolkata must be submitted to the officials. You
may, however, take away the question paper. All answers to examination questions must be in English
unless instructions are given to the contrary. Write in ink (BLACK OR BLUE ONLY) and write as clearly
as possible. Examiners may refuse to mark scripts which are illegible.
4. Silent, cordless, non-programmable calculators are allowed.
5. Once time has been called, you must not write anymore and your script must be ready for collection. You
must obey this and any other instructions given to you by the invigilating staff.
6. You are reminded that examination conditions still apply when you are instructed by the Supervisor to
vacate the examination hall in the event of an emergency. You must not communicate with any other
candidate on any topic. In the event of fire or any other emergency which necessitates the evacuation of an
examination hall, you will be instructed to leave all materials on your desk and to leave as quickly as
possible in an orderly manner.

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1. The 100 employee IT department of a financial service company had a high turnover rate. A survey
of employees revealed that the reason most left was dissatisfaction with the level of training. The
average turnover rate was 23% per year. The cost of recruitment and train one new employee was
Rs.56,625. To address the turnover problem, the company developed a skills training programme that
averaged 80 hours per year per employee. The average employee wage was Rs. 35 per hour.
Instructor, classroom and other costs were Rs.1,70, 000/.

a) What is the total cost of training? The total cost of turnover?

b) If the turnover rate is dropped 8% (from 23% to 15%), what was the financial benefit of the
programme?
c) What is the ROI of the training programme?
d) How much would the turnover rate have to be reduced from 23% for the training programme
to show a benefit?
FM=5+5+5+5=20

2. Discuss the types of evidence that you would look for in order to determine whether a need analysis
has been improperly conducted.

FM=10

3. If you had to choose between adventure learning and action learning for developing an effective
team, which would you choose? Defend your choice.
FM=10

END OF QUESTION PAPER

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