Customer Service

At a casino having good customer service is important. There are several ways to build
relationships that are reliable to a casino. Casinos can build loyalty by appealing to customers
basic instinct. It is important to have good customer service skills while working at a casino. It is
good to always be professional while working because you never know whom you are going to
meet. Always keep a positive work ethic by keeping a professional environment to deliver a
promising expectation to your customers.
Good customer service skills will help your company develop long-lasting relationships with
your customers. The key virtues are trust, commitment, communication, and conflict handling.
Virtue is an award for having good customer service at your casino.
Trust, commitment, two ways communication, and conflict handling towards service quality
required by hospitality industry. The research will be focused on quantitative method, because
quantitative method is to quantify data and generalize results from a sample to the population of
interest and to measure the incidence of various views and opinions in a chosen sample.
Commitment in here means that they have a same understanding that they are in the same
purpose for the long-term. They can sacrifice because they are mutually dependent each other’s.
The employee can perform very well, and it will lead to trust and it will be impact to
commitment and therefor become customer loyalty.
Communication is a dialogue that always between two segments, it is like between customers
and the hotel. This two-way communication is more effective than one way communication, the
reason is, it can make information flow directly and smoothly because the response or feedback
from the customer can be made and it can discuss immediately for get the most effective
outcome. Two ways communication will make information is clearer and more accurate.
Besides, hotelier must make sure to know the information including all necessary very well
before sharing it.
Problem solving are always occurred in the organization that handling a customer, without
problems they will never know when they make a mistake and what they need to improve. With
this, employee need to have an ability to handling and resolve a problem with the customer that
dissatisfied in a satisfactory manner. As we can see, satisfied customer will tell three people of
their valuable experience and dissatisfied customers will tell ten people.
Service Quality is the differences between customers expectation of service and perceives of
service. But, if their expectation is greater than service performance, perceived quality is less
than satisfactory and hence, customer dissatisfaction occurs.