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Assesment 2 - August - Daniel Wiseman
Assesment 2 - August - Daniel Wiseman
Martina Lascialanda
August 2020
Stakeholders are the people and organizations whose attitudes and actions have an impact on
the success of your project or your company. Your stakeholders include employees, labour
unions, suppliers, customers, business partners, investors and shareholders, the local
community, government authorities and regulators. Different stakeholders have different
interests, attitudes and priorities. Effective communication ensures that they receive
information that is relevant to their needs and builds positive attitudes to your company or
project.
Standards to communicate with stakeholders should include:
• Regular communication
• Structured communication
• Documented communication (Creation of reports after the meeting/call)
To adhere to any requirements and contribute to the success of the project and the goal and
deliverables. It define targets of project work, so this state must be achieved with the level of
quality to be gotten. It's about safety, delivering on a promise and meeting the very basics of
customer expectations. But, by meeting quality standards, companies often reap better profits
and reduce losses. Those that exceed quality standards stand out above their competitors and
further their potential for profit and consumer loyalty.
Stakeholders need to be trained and able to know the quality requirements. Usually, the
managers rt up the standards and the distribution of the tasks falls under the team’s plate. A
project is successful when it achieves its objectives and meets or exceeds the expectations of
the stake-holders. The project sponsor, generally an executive in the organization with the
authority to assign resources and enforce decisions regarding the project, is a stakeholder. The
customer, subcontractors, suppliers, and some-times even the government are stakeholders.
The project manager, project team members, and the managers from other departments in the
organization are stakeholders as well. It’s important to identify all the stakeholders in your
project upfront. Leaving out important stakeholders or their department’s function and not
discovering the error until well into the project could be a project killer.
5) Why are quality requirements and metrics effective tools to use when
measuring performance?
Quality metrics are crucial in project management. It is defined as the description of the
attributes of the product or project. It also aims to measure the attributes defined by the project
manager.
The measurement generated in this particular project management tool is an actual value. It
also sets a tolerance value that defines the allowable variations on the metric. For instance, if
the objective stays within the budget by ± 20%, the quality metric is used to measure the cost
of the deliverable to determine the percentage variance from the budget.
The tools and techniques most commonly used in Quality management and process
improvement, among others, are:
Quality control is essential to building a successful business that delivers products that meet or
exceed customers' expectations. It also forms the basis of an efficient business that minimizes
waste and operates at high levels of productivity. A major aspect of quality control is the
establishment of well-defined controls. These controls help standardize both production and
reactions to quality issues. Limiting room for error by specifying which production activities
are to be completed by which personnel reduces the chance that employees will be involved in
tasks for which they do not have adequate training.
QC is a process that measures whether the product/service meets the required quality
specification and there are several ways in which it can be done. Sometimes a checklist,
sometimes a control panel, sometimes a flowchart might help to track quality control. Quality
control implies that our bran will inspire respect, loyalty. It will also help us get better products
and reliable ones.
Once you find out and isolate the cause of the variance you need to take a step forward to
eliminate this cause. But if you do this before knowing the real source of variance, you might
risk making a mistake which might be even worst.
Good information management ensures that our information assets are visible and useable
across service delivery verticals, which enables citizens to receive joined up services and derive
the maximum value possible from them. It helps dictate how businesses form strategies, and
implement processes based on them. It is at the heart of business growth, which is why so much
effort and resources are pumped into it developing efficient information management systems,
and qualified professionals to help implement them.
In information management there are several important issues to be addressed:
• Storage record method
• Storage record periodicity
• Password setting for files
• Access level to certain documents
• Approval hierarchy
• Sign off for budget approvals
11)
a. When is the best time to document lessons learned?
The best place and time to capture lessons learned is in the moment that the project is
happening. Even though people may be busy and overwhelmed just working on the project,
someone should be working to capture those items that might turn into lessons learned at the
end of the project. Record keeping is a tool for professional practice and one that should help
the care process. It is not separate and not an optional extra to be fitted in if circumstances
allow.
A record should be made as soon as possible after the patient is seen or the procedure is
complete. It’s important that accurate record is made in the patient’s notes and should include
interventions and any response to the interventions.
Lessons learned is the knowledge gained from the process of conducting a project. This
includes the positives and negatives. The idea is to repeat the positives aspects and not repeat
the mistakes. To identify the mistakes the company could:
• Organise one on one meetings
• Develop brainstorming sessions
• Carry on a quiz on lessons learned
They should be documented as early as possible. If possible, it should be done while the project
moves forward to keep good track.
Lessons learned will come at the end of the project but there might be middle instances.
c. Who is responsible for documenting the lessons learned?
The Project Manager is responsible as he is the head of the project and has the overall view.
As a conclusion of the full project, then they should implement a lessons learned to incorporate
a better understanding of the task done and improve for the next challenge.