Service standards expected from staffs

Checkout staffs

 Always greeting a customer by smiling

 Helping elderly customers by escorting them to their cars with their merchandises. If
you are busy catering to other customers, tell other staffs to help them.
 Donot over stuff bags.
 For two milk bottles use medium carriers.
 Carry bags can be opened up using water trays
 Notifying the staffs at back when onion or potatoes needs to be topped up.
 Drinks and groceries must be visible and names visible
 Taking out expired products from shelves and fridge and updating supervisors
 Keeping counter clean and tidy
 Marinating high standards personal hygiene
 Keeping oneself neat and tidy
 Putting wet floor sign when raining in entrance
 Using gloves while packing and displaying.

Back staff

 Greeting customers while working

 Not parking merchandises trolley in the store floors, and it causes problem
 Trolleys must be kept tidy all time
 Putting empty shopping baskets in own place
 Discarding food which has been on floor
 Clearing and dusting door mats daily
 Customer parking area should not have unattended trolleys
 Atmosphere friendly for kids and family
 Not using swear or cruse words
 Customers must feel important while shopping
 Assisting elderly customers within and outside shopping stores
 Belongings of customers are to be kept safe in lost boxes.