TUTORIAL REPORT

PHYSIOLOGY AND WORK MEASUREMENT

MENTAL WORKLOAD

Group : IP 10 Tutorial Date : OCTOBER 18,

2019
Name / NIM : 1. ALMA Tutorial Day : FRIDAY
FITRIA Submission Day : Thursday
MILANIA
(18522215)
2. NABILA
ARISTA
(18522237)
Class : IP Yogyakarta, 24th October 2019
Assistant : ARUM DWI C.
Scoring Criteria (filled by assistant)
Report Format :
Tutorial Objectives & : Assistant
Task
Literature Review :
Input :
Output :
( Arum Dwi Cahyani )
Conclusion, Attachment, :
& Bibliography
TOTAL :

WORK SYSTEM DESIGN AND ERGONOMIC LABORATORY

DEPARTMENT OF INDUSTRIAL ENGINEERING
FACULTY OF INDUSTRIAL TECHNOLOGY
UNIVERSITAS ISLAM INDONESIA
2019
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CHAPTER IV
MENTAL WORKLOAD

4.1 Tutorial Objectives

There are several objectives to be achieved in this practicum, includes:
1. Perform measurements and analyze the results of mental workload of
barbershop’s workers.
2. Calculate the amount of product value, total WWL, and average WWL.
3. Perform the classification of mental workload.
4. Compare the values of each indicator.

4.2 Tutorial Task

There are several tasks to be done in this practicum, includes:
1. Determine the location for the barbershop.
2. Interview about the workers’ personal data.
3. Measure the mental workload of the workers by using the weighted and
rating questionnaire.
4. Write down the result of mental workload questionnaire.
5. Know and analyze the output result of the WWL.
6. Make the conclusion based on tutorial result.

4.3 Literature Review

Table 1. Literature Review
No. Tittle Methods Result Conclusion

1. Relationship This cross- The results obtained The mental workload

between sectional from examining the index among workers
mental study relationship between of food industry was
Workload performed on work ability index and very high, which can
Index and 40 workers mental workload index be attributed to strict
Work in a food in the studied industry supervision due to the
Ability industry in showed high workload importance of food
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Index in a Qom index score, however, hygiene. High mental

Food province, there was no significant workload can affect
Industry. Iran in 2017. relationship between human error and work
(Azimi,N., Three these two efficiency of the
Hesam,Gh., demographic indexes(P=0.07). results worker.
Khosravi,F., questionnaire of regression analysis
Motamedzad s, NASA- showed that only age of
eh,M., and TLx mental people has a significant
Moradpour, workload relationship with the
Z., 2018). index and results of WAI.
work ability
index(WAI)
were used for
data
collection. In
the final,
data were
analyzed
using SPSS
software.
2. Using NASA-TLX As a result of the above In this study using
Outputs of questionnaire process, relative the outputs of
NASA-TLX used in this importance degrees of NASA-TLX method.
for Building study. NASA-TLX’s 6 scales For this ranking
a Mental are obtained. In this problem, the objective
Workload study, choosing any function is taken as
Expert scale in preference to minimization of mental
System. another means that the workload. In future
(SEKER, A., scale is given more studies different
2014) weight for the objective functions
calculation of total and criteria can be
mental workload. considered for the
Identifying the rankings same ranking problem.
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of each expert’s mental By adding more

workload scales, criteria, our expert
measuring the impact of system can be
selected scales on the improved to give more
overall mental accurate and precise
workload, and results for the ranking
calculating a total problem. NASA-TLX
mental workload score have statistically
by using weighted scale significant effect on
scores depending on the mental workload of
declaration of experts TEYDEB’s expert,
are some of our targets. except physical
Another result of this requirement scale.
study obtained with
ANOVA (Analysis of
Variance) shows that
stress, performance,
mental requirement,
and effort scales have
statistically significant
effect on mental
workload of
TEYDEB’s experts.
However, we could not
prove that physical
requirement scale has
statistically significant
effect on mental
workload of
TEYDEB’s experts.
3. Mental This study Based on the The mental workload
workload aimed to questionnaire obtained in control room is
measuremen analyse the from 9 divided into very high
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t in operator workload of respondents, the (5 units, DTU, NPU,

control room operators in respondents can be HTU, DIST, and
using the main grouped by age. OPS) and high (4 units,
NASATLX. control room the data shows that OP AHU, RCU, LEU and
(Sugarindra, with and FR is the highest OCU), but based on
M., descriptive weight indicator based statistical data there is
Suryoputro, and on the no
M. R., and quantitative respondent in DTU and significant difference
Permana, A. research by NPU unit. In this of each unit. The high
I., 2017) comparative section, respondents level of mental
design. were asked to give workload on the
Mental ratings against six operator in the Central
workload indicators of mental Control Room is a
collected by workload. requirement to have
method of From this result, the high accuracy,
NASA-TLX. respondent show that in alertness and can make
This HTU and OPS unit decisions quickly.
method used have highest workload
to analyse with score
the mental 94.67 and the lowest
workload score is in the RCU unit
faced by with score 56. Score
workers who interpretation for this
must perform study are almost of the
various respondent shows the
activities in workload is very high
their work by (5
six respondent) and high (4
indicators. respondent). There are
not
significant differences
between types of job
with p value 0.889
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(p<0.005). All the type

job in control
room have high and
very high mental
workload.

4.4 Input
4.4.1Operator Data
a. First Operator
Name : Eni
Age : 48 years old
Gender : Female
Type of work : Hair cutter
Hours of work : 9 hours
Duration of rest: 1 hours
b. Second Operator
Name : Lina
Age : 32 years old
Gender : Female
Type of work : Hair cutter
Hours of work : 9 hours
Duration of rest: 1 hours
c. Third Operator
Name : Sri
Age : 42 years old
Gender : Female
Type of work : Hair cutter
Hours of work : 9 hours
Duration of rest: 1 hours
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4.4.2Job Description
a. First Operator
The first operator is the last order of the workers when the others
workers are busy cutting hair, she is the one will do cutting hair. She is
the one that has many idle time.
b. Second Operator
The second operator is the second order of workers who do cutting hair,
if the first order workers busy doing the work.
c. Third Operator
The third operator is the first order of workers who do cutting or can be
said as the busiest worker of all.

4.5 Output
4.5.1 Result
a. Weighting result table
Here this the answer of all operators when asked to compare
and then choose which one of two indicators of perceived dominant
cause of mental workload. It is using NASA-TLX questionnaire in the
form of pairwise comparisons.
a. First operator
Table 2. First operator’s weighting table
MD PD TD OP EF FR
MD PD TD OP EF FR
PD PD OP EF PD
TD OP EF FR
OP OP OP
EF EF
FR

b. Second operator
Table 3. Second operator’s weighting table
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MD PD TD OP EF FR
MD PD TD OP EF FR
PD PD PD PD PD
TD OP EF TD
OP EF OP
EF EF
FR

c. Third operator
Table 4. Third operator’s weighting table
MD PD TD OP EF FR
MD PD TD OP EF FR
PD PD OP EF PD
TD OP EF TD
OP OP OP
EF EF
FR

Table 2. Weighting Table

Indicator Total
Object
MD PD TD OP EF FR
First
0 3 1 5 4 2 15
Operator
Second
0 5 2 3 4 1 15
Operator
Third
0 3 2 5 4 1 15
Operator

b. Rating table
Here is the answer of the operators when they are asked to rate
the six indicators of mental workload.
Table 3. Result of Rating
Indicator
Object
MD PD TD OP EF FR
First
30 50 20 0 80 20
Operator
Second
10 80 30 20 80 10
Operator
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Third
10 60 10 10 70 30
Operator

c. Product value table

Table 4. Total Value Products
Indicator
Object
MD PD TD OP EF FR
First
0 150 20 0 320 40
Operator
Second
0 400 60 60 320 10
Operator
Third
0 180 20 50 280 30
Operator

d. Total Weighted Workload (WWL) table

Defined by summing 6 product values, the result as follows:
Table 5. WWL Total
Indicator Total
Object
MD PD TD OP EF FR
First
0 150 20 0 320 40 530
Operator
Second
0 400 60 60 320 10 850
Operator
Third
0 180 20 50 280 30 560
Operator

e. Average Weighted Workload (WWL) table

Defined by dividing the total number of weight or the sum of 6
products for 6 indicators.
Table 6. WWL Average
Indicator Total Average
Object
MD PD TD OP EF FR
First
0 150 20 0 320 40 530 35.33
Operator
Second
0 400 60 60 320 10 850 56.67
Operator
Third
0 180 20 50 280 30 560 37.33
Operator
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f. Comparison Chart
This is the comparison chart between each indicators and each
operator. In there, we can see the highest indicator of each operator.

Comparison Chart
450
400
350
300
250
200
150
100
50
0
MD PD TD OP EF FR
First Operator Second Operator Third Operator

g. Comparison Chart of average WWL

This is the comparison of average WWL of each operator.
Average WWL is obtained by dividing the total number of weights.

WWL Average
60

50

40

30

20

10

0
First Operator Second Operator Third Operator

WWL Average 1

The highest score of WWL is the second operator. The second

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operator is the youngest of all, so she feels like to stick around and help
everyone around her. And everyone expects her to help them out. So, it
feels like her responsible to help other out. Her physical demand is very
high and it is the highest indicator on her mental workload.
4.5.2Operator Analysis 1
The mental workload of first operator is 35.33, it is classified as
kinda high mental workload. The highest indicator is effort, because she
wants to get it perfectly done she need to put up a good hard work on it. The
second indicator is the physical demand because she needs to walk around
while cutting customer’s hair.
4.5.3Operator Analysis 2
The mental workload of second operator is 56.67, it is classified
as high mental workload. Her physical demand score reach into 400 score, it
is the highest indicator. Because she is the youngest worker in there, she
needs to stick around a lot like helping others workers. So her mobility is
very high.
4.5.4Operator Analysis 3
The mental workload of third operator is 37.33, is is classified
as kinda high mental workload. Her highest indication of mental workload is
effort just like the first operator. Because she handles many customers per
day and still need to meet customer’s expectations, the operator need to put
up good work in doing the cutting hair.
4.5.5Overall Analysis
From the analysis results obtained if the first operator has a
rather high mental workload. The highest mental workload indicator for the
operator 1 is effort, where he wants to maximize the results of her work. The
second highest indicator is physical demand. The score WWL of thr first
operator is 35,33. In the second operator, she has a high mental workload. it
can be seen from the score WWL of the second operator is 56,67. The
highest indicator mental workload of the second operator is physical
demand. For the third operator, she has a rather high mental workload. the
mental workload indicator of the operator 3 is same as the first operator. She
has score of WWL range 37,33. From the analysis results obtained, it can be
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concluded if the one with the highest mental workload is the second
operator. This is because the second operator has the highest score of WWL.
4.5.6Recommendation
From the results of the analysis that has been done, control of
mental workload can be done by balancing the amount of workload demands
with the maximum capacity of mental workloads owned so that there is no
such large difference between the two. That is because everyone has
different work abilities. The work ability of a worker is different from other
workers and it depends on the condition of the skill level, physical fitness,
nutritional condition, sex, age, and body size of each worker (Tarwaka et.
Al., 2004). Working hours must also be adjusted both to the demands of
duties and responsibilities outside of work. From interviews conducted by
workers, they claimed that every day they go to work from morning to
evening. Even though it's Sunday, the workers still go to work. This can
make the workers depressed and feel bored. One thing that can be done is to
provide additional holidays. In addition, it can also relax together with other
workers so as to strengthen relations between workers. Operator 2 is the
youngest operator in the salon. therefore, operator 2 often helps other
workers. Even though he has the youngest age, but he should still look at his
own condition first. Don't because he is the youngest worker so he has the
most work.

4.6 Conclusion
From the results of the analysis, several conclusions have been obtained, namely:
1. The mental workload can be measured by subjective perception of workers so
that the results of measurements of mental workload obtained are not always
the same as an objective measurement of someone.
2. The level of a person's mental workload can be interpreted by the mental
workload score obtained from the average calculation Weighted Workload
(WWL).
3. High mental workload can affect one's work performance to be less efficient
and effective, besides mental workload also affects the physical, mental, and
social environment of the person.
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4. NASA-TLX indicator factors that influence the weighting and rating of each
person differ according to the demands of the workload they experience and
the maximum capacity of the workload they have.
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References
Azimi,N., Hesam,Gh., Khosravi,F., Motamedzadeh,M., Moradpour,Z. (2018).
Relationship between Mental Workload Index and Work Ability Index
in a Food Industry. Archives of Occupational Health, 2(1): 75-9.
SEKER, A. (2014). Using Outputs of NASA-TLX for Building a Mental Workload
Expert System. Gazi University Journal of Science, 27(4):1131-1142.
Tarwaka., Solichul BA., Lilik S. 2004. Ergonomi Untuk Keselamatan, Kesehatan
Kerja dan Produktivitas. Surakarta: UNIBA Press.

Attachment
1. Data first operator
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2. Data second operator

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3. Data third operator

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4. Photo with the first operator

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5. Photo with the second operator

6. Photo with the third operator