CONVERSATION BETTWEN GUEST AND RESERVATION CLERK

ABOUT RESERVE ROOM

RC: Good morning, Hotel Ratna. Reservation Dinna Speaking. May I assist you?
GUEST : Good Morning…….... I would like to reserve room in your hotel, do you have room available
for me please?
RC: What kind of room do you want to reserve and for how many room?
GUEST : I need 1 Double Deluxe please………
RC: May I know how long will you stay and starting when?
GUEST : I will stay on 14​th​ of December 2020 until 18​th​ December 2020
RC: Wait a minute I will check first…… (look available room on Dencity Chart)
Yes Madam/Sir our hotel have available room that you need.
GUEST : Thank you very much
RC: Your welcome Madam/Sir….. May I have your name please?
GUEST : My name is Mrs. Kana Wetsuya
RC: May I Know your family name Madam/Sir?
GUEST : Wetsuya
RC: Thank you, may I know your arrival flight number and time please?
GUEST : For arrival I will arrive by JA 145 at 12.30 pm and depart will by GA 345 at 10.15 am
RC: Thank you Madam/Sir……Do to have special request?
GUEST : Yes, can you arrange for my pick up on the arrival use hotel transport and room on the
non-smoking floor
RC: Yes Madam/Sir, may I know how will you settle up your account?
GUEST : I will pay by Master credit card no. 2345 2312 4567 9807
RC: Thank you Madam/Sir….. May I have your deposit for room?
You can pay just 1 night room
GUEST : Yes of course, you can charge on my credit card
RC: Thank you. May I know your contact or your phone number?
GUEST : 087 888 987 456
RC: May I know your address Madam/Sir?
GUEST : Wellington street 1675 Sidney
RC: Thank you Madam/Sir. May I repeat your reservation for ensure the request that you need?
GUEST : Yes, of course
RC: Mrs. Kana Wetsuya you reserve 1 Double Deluxe, you will stay on 14​th of December 2020 until
18​th December 2020, your request pick up on the arrival use hotel transport and room on the
non-smoking floor. That’s right Madam/Sir?
GUEST : Yes, That’s all right
RC: Do you need anything else Madam/Sir?
GUEST : No, thank you
RC: Thank you very must for your reservation. We will send confirmation letter to you soon. We
look forward for welcoming you on our hotel and if you have cancellation or delay please
contact our hotel soon.
GUEST : Alright, thank you