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Sample Quality Manual Service
Sample Quality Manual Service
This manual is the property of Mythical True Value Metrology. It must not be
reproduced in whole or in part or otherwise disclosed without prior written
consent from Mythical True Value Metrology.
The official controlled copy of this manual is the digitally signed PDF document
on the Mythical True Value Metrology network server and visible to all
authorized users. All printed copies, and all electronic copies and versions except
the ones described above, are considered uncontrolled copies used for reference
only.
1. TABLE OF CONTENTS
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6. RESOURCE MANAGEMENT.................................................................................................20
6.1 Provision of Resources........................................................................................................20
6.2 Human Resources................................................................................................................21
6.2.1 Assignment of Personnel.............................................................................................21
6.2.2 Competence, Awareness, and Training........................................................................21
6.3 Infrastructure.......................................................................................................................21
6.4 Work Environment .............................................................................................................22
7. SERVICE REALIZATION........................................................................................................22
7.1 Planning of Service Realization .........................................................................................22
7.2 Customer-Related Processes...............................................................................................23
7.2.1 Determination of Requirements Related to the Equipment.........................................23
7.2.2 Review of Requirements Related to the Product.........................................................23
7.2.3 Customer Communication...........................................................................................24
7.3 DESIGN AND DEVELOPMENT......................................................................................24
7.4 PURCHASING...................................................................................................................24
7.4.1 Purchasing Process......................................................................................................25
7.4.2 Purchasing Information...............................................................................................25
7.4.3 Verification of Purchased Product...............................................................................26
7.5 CALIBRATION AND SERVICE PROVISION.................................................................26
7.5.1 Control of Production and Service Provision..............................................................26
7.5.2 Validation of Processes for Calibration Provision.......................................................27
7.5.3 Identification and Traceability.....................................................................................28
7.5.4 Customer Property.......................................................................................................28
7.5.5 Preservation of Product...............................................................................................29
7.6 Control of Monitoring and Measuring Devices..................................................................29
7.6.1 Substitution of Test and Measurement Equipment Used as Measurement Standards.30
8. MEASUREMENT, ANALYSIS & IMPROVEMENT..............................................................30
8.1 General................................................................................................................................30
8.2 Monitoring and Measurement ............................................................................................30
8.2.1 Customer Satisfaction..................................................................................................30
8.2.2 Internal Audit...............................................................................................................30
8.2.3 Monitoring and Measurement of Processes................................................................31
8.2.4 Monitoring and Measurement of Product....................................................................31
8.3 Control of Nonconforming Product....................................................................................32
8.4 Analysis of Data .................................................................................................................33
8.5 Improvement.......................................................................................................................33
8.5.1 Continual Improvement...............................................................................................33
8.5.2 Corrective Action.........................................................................................................33
8.5.3 Preventive Action........................................................................................................33
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2. INTRODUCTION
This Quality Manual demonstrates and documents Mythical True Value Metrology’s
commitment to maintaining a high-level of quality and strong customer service within an
environment that has safety as a first priority, is focused on the customers, and fosters continual
improvement.
Since the philosophy of Mythical True Value Metrology is that Quality is an integral part of the
entire business operation, hereafter this Quality Manual will be referred to as the Business
Operating Manual. The organization is in the process of implementing that change. As part of
the implementation, the term “Quality Management System” is also being changed to Business
Management System.
In addition, because Mythical Airlines is a scheduled air carrier that performs its own
maintenance and is an FAA licensed Repair Station for maintenance work performed for other
airlines, this Business Operating Manual is intended to demonstrate compliance with relevant
regulatory issues from
Federal Aviation Regulations Part 121 (14 CFR 121) and Part 145 (14 CFR 145).
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With the exception of ISO/IEC 17025, these are not auditable standards and are used solely for
guidance. ISO/IEC 17025 is currently used only for guidance as it is part of the laboratory's
continual improvement process to become accredited to that standard at a future date.
FAA Federal Aviation Administration (the USA regulatory agency for aviation and
aerospace operations.)
Metrology The science and practice of precision measurement, specifically the various
disciplines of calibration required by Mythical True Value Metrology
customers
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equipment and testing equipment. The department performs, or arranges for, the calibration of all
such equipment owned by or used by Mythical Airlines in all operating stations, as well as that of
other aviation customers as arranged by contract. The department was created in 1995 and has
been registered to ISO 9001 since August 2001. The department’s vision is to be the leading
metrology facility in the airline industry and provide strong support toward continually building
a superior Mythical Airlines team.
This Business Operating Manual provides an overview of the quality policies and key
requirements for the department. It is the source of reference for all matters dealing with quality.
It is available for inspection by our customers, potential customers, third party quality auditors,
and regulatory agencies.
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Level 2 documents are referenced in this Business Operating Manual but are not part of it.
Mythical True Value Metrology does not directly procure equipment, services or most supplies.
A procurement action must be initiated by the department and then be processed and handled by
other departments of Mythical Airlines. The only exception is permissible small purchases using
a corporate purchase card. Therefore the requirements of clause 7.4, Purchasing, are mitigated to
the extent that they are outside the scope of Mythical True Value Metrology's authority and
Business Management System.
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The department’s QMS is comprised of the Core and Support Business Processes that take
market opportunities and converts them into value added outputs to satisfy our customers’ needs
and expectations.
Core Processes:
The core processes describe all the processes that are necessary for the department to realize and
deliver the desired service to its customers. QP 4100 is an overview of the processes and their
interactions. The Core Processes for the department are listed below:
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Support Processes:
Mythical True Value Metrology Support Processes describe all other business requirements that
are necessary to manage and control resources, and to conduct business in an orderly manner.
The support processes are implemented and managed in accordance with the applicable
requirements of the International Standard. They include:
Quality Management (Business Operating Manual)
Document Management (QP 4230, QP 4240)
Facility and Equipment Management (QP 6300, QP 6400)
Information Technology Management (QP 6301)
Measurement Standards (QP 7600)
Human Resources (QP 6220)
The sequence and interaction of the Core and Support Business Processes are described in
section 5.4.2 QMS Planning and QP 4100.
The criteria and methods required to ensure the effective operation and control of these processes
are defined and documented.
The entire QMS documentation and other key information necessary to support the operation and
monitoring of the department business processes are available to all department employees, and
other parties requiring access, on the Laboratory network.
Appropriate levels and types of monitoring and measurement of core and supplemental processes
have been determined and are documented in relevant policies and procedures.
The QMS includes policies and procedures for implementation of actions required to achieved
planned results, and for continual improvement of the business processes.
4.2.1 General
Mythical True Value Metrology has defined and documented quality procedures consistent with
the requirements of the standard. The quality procedures further describe criteria, methods, detail
activities, responsibilities and the quality assurance measures that are required to ensure the
effective operation and control of the department business processes. The department QMS also
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includes other documents and records required by the organization to ensure the effective
operation and control of the business processes. The degree of documentation is consistent with:
• the methods used,
• the complexity and interaction of the business processes, and
• skills needed and training required by the personnel involved in carrying out these
activities.
Documentation Hierarchy
Level 1:
External Work
Instructions Quality
Manual
Level 2: Policies
& Procedures
The QMS is maintained, updated, and continually improved as the department seeks better
business practices. Mythical True Value Metrology employees have been trained on:
• which procedures apply to them,
• how to access those procedures,
• how to apply them to their job function, and
• how to report related results.
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The Business Operating Manual is a controlled document subject to the requirements of section
4.2.3 Control of Documents.
Currently Mythical True Value Metrology has a mixed media documentation system for
documents within its control:
• Levels 1 and 2 are computer based, and are available as read-only documents.
• Level 3 documents (such as work instructions, standard operating procedures, or
calibration procedures) are also in electronic format wherever possible.
• For the remaining Level 3 documents not in electronic format, authorized distribution to
points of use is in hard copy. This includes many documents of external origin.
All electronic QMS documents are stored in protected folders. Many are further protected from
unauthorized change by use of digital signatures that implement the RSA public key encryption
algorithm. Update access privileges to these folders are limited to the designated document
control administrator.
A list of documents, identifying the current revision status of each, is established and is readily
available. Appropriate documents are available at all locations where operations essential to the
effective functioning of the Business Management System are performed, or they may be readily
obtained.
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When practical, the changes are highlighted in the document and/or on attachments.
After a revision issue, obsolete hard copy documents are promptly removed from points of issue
and use. The obsolete master document is archived and may be retained for legal and/or
knowledge preservation purposes. The obsolete point of use copy is destroyed.
NOTE: Due to the nature of work performed by Mythical True Value Metrology
(calibration and repair of precision tools, inspection, measuring and test
equipment) there may be multiple versions of Level 3 documents for a given
manufacturer/model of equipment. This is an acceptable situation because: it is
due to version changes during production by the manufacturer of the equipment
being calibrated and is outside the control of Mythical True Value Metrology;
and the metrology technicians are responsible for selecting the correct document
version based on the specific version or serial number of the item being
calibrated.
These documents are also exempt from the requirement to destroy old copies,
unless and until it can be demonstrated that there will never again be a
requirement to calibrate or repair that specific instrument from any current or
potential future customer. The primary reason for this exemption is that some of
the workload items may be several decades beyond their manufacturer's support
life and the data owned by Mythical True Value Metrology may well be the only
data available anywhere.
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Mythical True Value Metrology is also subject to various government regulations. When there is
a need to refer to any of these regulations, access is gained through the Mythical Airlines system
or the regulatory agency system. Our presumption is that the link from that site goes to the most
current edition of the regulation. Any other copies of these regulations are not authorized for use.
All quality records are legible and are stored and retained in such a manner that they are readily
retrievable. Storage facilities provide an environment that minimizes damage, deterioration and
prevents loss. Retention times of quality records are established and recorded. A records control
matrix is documented to aid control. QP 4240 is established to implement the above policies and
to control Business Management System records.
5. MANAGEMENT RESPONSIBILITY
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The department also meets all of its other obligations including regulatory and legal
requirements. This is further described in Section 7.2.1 Determination of Requirements Related
to the Equipment.
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The quality policy and quality objectives are relevant to the department’s organizational goals
and the expectations and needs of its customers. These concepts have been communicated to all
employees within the scope of the QMS. Quality concepts have been integrated into Mythical
True Value Metrology’s culture.
The top management of Mythical True Value Metrology ensures that its Quality Policy is
understood. This is accomplished through training, communication, and displays. The Policy is
implemented by means of documentation, and training about the Business Management System
to meet the requirements of the Standard. The Policy is maintained through Business
Management Systems audits and corrective and preventive action, and reviewed for continuing
suitability through periodic Management Reviews. Further, this Quality Policy is supported by
the quality objectives listed in this Business Operating Manual. (Section 5.4.1 Quality
Objectives).
5.4 Planning
The quality objectives are measurable and consistent with the quality policy, including
commitment to continual improvement. Quality objectives include those needed to meet all
contracted requirements. Inherent in the entire set of quality objectives is a focus on customer
satisfaction.
The Quality Plan identifies the core and support business processes of the QMS, and is
documented in the form of references to associated Quality Procedures. The Core Business
Processes represent how we turn opportunity into profitable outcomes. Its effectiveness is
maintained and enhanced by Support Processes. The identified Core and Support business
processes are indicated in Figure 2.
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As needed
Out-
Processing
Core Processes
Support Processes
Each core and support business process has a process owner who has the prime responsibility for
ensuring that the process:
• achieves its objectives, and
• is under continual review for improvement.
The business processes, their associated procedures, and the business process owners are shown
in the Business Process and Responsibility Matrix. Each of the core business processes and
support processes is linked to a specific Level 2 quality procedure.
The Quality Plan describes the overall plan for quality assurance. The quality plan consists of
• the core business processes and their interactions,
• the support processes and their interactions,
• the Business Process and Responsibility matrix, and
• appropriate outputs of management review, such as supporting resources.
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The Quality Plan is assessed for on-going suitability and effectiveness during management
review meetings.
Mythical True Value Metrology ensures the responsibility, authority and interrelationship of
personnel who manage, perform, and verify work affecting quality is defined and documented,
particularly for personnel who need the organizational freedom and authority to:
• Initiate action to prevent the occurrence of any nonconformance relating to service,
process, and Business Management Systems,
• Identify and record any problems relating to the service, process, and Business
Management System,
• Initiate, recommend, or provide solutions through designated channels,
• Verify the implementation of solutions,
• Control further processing, delivery or installation of nonconforming product until the
deficiency or unsatisfactory condition has been corrected.
The Mythical True Value Metrology organization chart (Figure 3) shows the organization of the
department and the relationships to the Mythical Airlines corporate management. Relationships
to other parts of the Mythical Airlines corporate structure are documented by Mythical Airlines
and are available on the Mythical Airlines network. In the organization chart, the portion
INCLUDED in this quality management system is shaded in blue. The rest of the company is
treated as customers or suppliers, as appropriate.
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The Management Representative also acts as the liaison between the department and other third
parties on matters concerning the department Business Management System.
The Metrology Engineering and Support Manager is the Deputy Management Representative.
Director:
VP: Quality of Customer
Customer Service Service
Operations Manager:
Electrical -
Director: Electronic
VP: Quality of Flight Metrology
Flight Operations Operations
Manager:
VP: Director: Physical -
Quality Assurance Metrology Dimensional
Metrology
VP: Director:
Maintenance & MRO Quality Manager:
Repair Operations Metrology
Engineering &
Support Svcs.
VP: Director:
Training Quality of Training
Operations
Blue shading indicates the part of the company included in the MTV Metrology quality system.
Bold black lettering indicates the direct linkage to Mythical Airlines corporate officers.
Gray italic lettering indicates parts of the company that are excluded from the MTV Metrology
quality system; these parts of the company are described in other Mythical Airlines documents.
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5.6.1 General
Top management of Mythical True Value Metrology reviews the QMS at planned intervals to
ensure its continuing suitability, adequacy and effectiveness. The review evaluates the need for
changes to the organization's QMS, including its quality policy and quality objectives.
6. RESOURCE MANAGEMENT
These resources are assessed and reviewed on a periodic basis consistent with annual and
strategic business planning activities.
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Training is provided either on or off the job, internally or externally, as appropriate. The ongoing
effectiveness of training is periodically assessed by observation, proficiency testing or other
appropriate means.
Mythical True Value Metrology ensures that its personnel are aware of the relevance and
importance of their jobs and how they contribute to the achievement of the quality objectives.
Mythical True Value Metrology securely retains duplicate copies of training records in the form
of attendance sheets, certificates of proficiency and/or completion for all employees. Original
copies of these records are maintained by Mythical Airlines Human Resources Department,
which is outside the scope of this quality management system.
6.3 Infrastructure
Top management of Mythical True Value Metrology identifies, provides and maintains the
facilities and infrastructure it needs to achieve service quality, including:
• workspace and associated facilities, including utilities;
• process equipment, hardware and software;
• supporting services such as telephone, computer networks, etc.
QP 6300 and QP 6301 have been established to further describe and implement the above
policies.
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QP 6400 has been established to further describe and manage the above policies, and to define
the physical environmental requirements for each metrology discipline.
7. SERVICE REALIZATION
NOTE: The product of Mythical True Value Metrology is the service of
providing calibration of tools, precision measuring equipment, and testing
equipment.
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• Identify quality records that are necessary to provide confidence of conformity of the
processes and results, and the records are maintained as described in documented
procedures.
Quality Procedure QP 7100 describes the planning for service delivery and refers to other
Mythical True Value Metrology quality procedures involved in the process.
Quality Procedure QP 7200 is established to implement and provide further guidance regarding
customer-related processes.
Mythical True Value Metrology ensures that customer requirements are fully understood and the
department has the capability to meet them. Before acceptance of a non-routine customer
requirement, including work from customers other than Mythical Airlines, the request is
reviewed by the department to ensure that:
• Requirements are adequately defined and documented.
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• Differences between the standard requirements and those in the request are resolved.
• Mythical True Value Metrology has the capability and capacity to meet these
requirements.
7.4 PURCHASING
Purchasing of outside materials, supplies, and services is not a burdensome requirement for
Mythical True Value Metrology. In most cases, Mythical Airlines is considered the supplier of all
purchasing services.
• All purchases of capital items, high volume consumables, items or services requiring a
purchase order, contracted services, and so on are largely handled by other Mythical
Airlines departments and are under the control of Mythical Airlines’ policies and
procedures and therefore outside the scope of this QMS.
• Much of the purchasing process uses Mythical Airlines requirements, controls and staff,
which are outside the scope and controls of the Mythical True Value Metrology QMS.
• Suppliers that may be used with a purchase order or through the electronic business-to-
business system are controlled by the Mythical Airlines corporate purchasing and
accounting departments, which are outside the scope of this QMS.
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• Some materials and supplies are obtained from the Mythical Airlines stock system.
• Support processes are supplied and controlled by other Mythical Airlines departments.
Mythical True Value Metrology directly purchases some materials, supplies, and services from
other companies by using Mythical Airlines’ corporate purchase card. Almost all such purchases
are infrequent or non-recurring retail purchases of very small quantities of cataloged or other
commercial off-the-shelf products. All purchases must follow the policies and procedures of
Mythical Airlines, which are outside the scope of this QMS.
Mythical True Value Metrology maintains a local list of active outside (non-Mythical Airlines)
suppliers and the materials or services they provide, but suppliers are primarily managed at the
corporate level and must be listed in the corporate enterprise management system database.
Mythical Airlines provides for the inspection and auditing of suppliers, when a need is
determined, according to Mythical Airlines policy. In this respect Mythical Airlines is a supplier
of this service to Mythical True Value Metrology.
Mythical True Value Metrology, where practical, verifies purchased material, supplies, and
services before use or redistribution.
Mythical True Value Metrology has established and maintains local records of acceptable
suppliers. An approved supplier list (ASL) is maintained. A critical supplier list is also
maintained.
QP 7400 defines the Mythical True Value Metrology process for purchasing controls over its
suppliers. Separate procedures detail the processes for purchasing and materials, supplies and
services other than calibration (QP 7410.1), and subcontracted calibration services (QP 7410.2).
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• processes,
• equipment, and
• personnel
All appropriate and relevant contract clauses have been supplied to Mythical Airlines purchasing
department, and all requests for external services or supplies identify the relevant clauses to be
used. All purchasing documents are reviewed and approved to ensure the adequacy of specified
requirements contained in the purchasing documents prior to their release.
Mythical True Value Metrology ensures that incoming material is not used or processed until it
has been inspected or otherwise verified to specified requirements. Verification of conformance
is in accordance with the quality plan and/or documented procedures.
Mythical True Value Metrology has determined the amount and nature of receiving verification,
based on the extent of control exercised at the supplier premises and the recorded evidence of
conformance provided.
Verification of purchased product or service by Mythical True Value Metrology at the supplier’s
premises is not required at this time. If it ever does become a requirement, this process will be re-
evaluated.
Verification of purchased product or service by the Customer is not required at this time. Such
verification would required recalibration of the instrument, and the customer does not have the
facilities, measurement standards, or qualified personnel to perform the verification. If it ever
does become a requirement, this process will be re-evaluated. However, this does not absolve
Mythical True Value Metrology of the responsibility to provide acceptable product, nor will it
preclude subsequent rejection by the customer.
These plans are executed under controlled conditions. Controlled conditions include the
following:
• The availability of information that specifies the product/calibration characteristics.
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• Use of documented work instructions defining the manner of calibration, where the
absence of such instructions could adversely affect quality.
• Use of suitable calibration equipment in a suitable work environment.
• Compliance with reference standards, codes, control plans, and/or documented
procedures and work instructions. Calibration personnel have access to appropriate
product specifications information and control measures at each stage of the process.
• Monitoring and control of suitable product characteristics and process parameters, and
the availability and use of measuring and monitoring devices.
• The approval of process and equipment as required.
• Criteria for workmanship are stipulated in the clearest practical terms using written
standards, representative samples, or illustrations, as appropriate.
• Suitable maintenance of equipment to ensure continuing process capability.
• The implementation of defined processes for release, delivery, and any applicable post-
delivery activities.
The need for special processes is confirmed or ruled out during product planning. See Quality
Procedure QP 7100.
If applicable, Mythical True Value Metrology will validate any calibration and service processes
where the resulting output cannot be verified by subsequent measuring or monitoring. This
includes any processes where deficiencies may become apparent only after the equipment is in
use or the service has been delivered. Currently there are no special processes in use by Mythical
True Value Metrology where the results cannot be fully verified by subsequent inspection or
testing.
Validation demonstrates the ability of the processes to achieve planned results. Mythical True
Value Metrology defines arrangements for validation, including the following, as applicable:
• qualification of processes;
• qualification of equipment and personnel;
• use of defined methodologies and procedures;
• requirements for records;
• re-validation.
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Identification
Equipment is adequately identified through all stages by means of a Mythical Airlines property
ID number, or the property ID number provided by an external customer, as applicable.
Traceability
When and to the extent that physical traceability is a specified requirement, Mythical True Value
Metrology will establish and maintain documented procedures for the unique identification of
product.
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Quality Procedure QP 7550 provides for the preservation of equipment quality through all stages.
Mythical True Value Metrology identifies the measurements to be made and selects the
measuring and monitoring devices required to assure conformity of calibration to specified
requirements.
Adequately calibrated measuring and monitoring devices (measurement standards) are used and
controlled to provide assurance that measurement capability is consistent with the measurement
requirements, and that measurement results are traceable to the International System of Units.
Where applicable, Mythical True Value Metrology ensures that measuring and monitoring
devices:
• are calibrated on a defined periodic basis and adjusted when the need is indicated, against
devices traceable to nationally recognized standards. Where no such standards exist, the
basis used for calibration is agreed upon and recorded;
• are safeguarded from adjustments that would invalidate the calibration;
• are protected from damage and deterioration during handling, maintenance, and storage;
• calibration results are recorded;
• have the validity of previous results re-assessed if measuring and monitoring devices are
subsequently found to be out of calibration, and corrective action taken.
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In all other cases, a substitute standard request must be submitted to the metrology engineering
staff for approval and documentation.
8.1 General
Mythical True Value Metrology defines, plans, and implements the measurement and monitoring
activities needed to ensure conformity and achieve improvement. This includes the determination
of the need for, and use of, applicable methodologies including statistical techniques.
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Internal quality audits are planned and scheduled on the basis of the status and importance of the
activity to be audited. Trained personnel independent of those having direct responsibility for the
activity being audited carry out the audits, thus ensuring that auditors do not audit their own
work. Since Mythical True Value Metrology is so small that independence cannot always be fully
assured, the department may arrange for the internal audit function to be performed by other
qualified parties. Examples of other qualified parties include but are not limited to:
• Agents of the customer, such as Mythical Airlines' own internal quality audit department.
• Independent third-party organizations, such as a qualified consultant or consulting firm.
• Qualified internal auditors from other departments of Mythical Airlines.
Mythical True Value Metrology currently schedules internal audits that are performed by
Mythical Airlines' own internal quality audit department.
The results of the internal audits are documented and brought to the attention of the personnel
having responsibility for the area audited. Management personnel responsible for the area take
timely corrective action on the deficiencies found during the audit.
Follow-up activities verify and record the implementation of the corrective action, report the
verification results, and close out the audit. Subsequent audits verify the effectiveness of the
corrective actions taken.
Results of internal audits and the corrective action are submitted for management review.
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Mythical True Value Metrology server, are considered uncontrolled copies used for reference only.
Mythical Airlines Mythical True Value Metrology Page 32 of 34
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Evidence of conformity with the acceptance criteria is documented. Records indicate the
authority responsible for release of product.
Mythical True Value Metrology carries out final inspection in accordance with the quality plan
and/or documented procedures to complete the evidence of conformance of the finished
product/service to specified requirements. See QP 4106.
The quality plan and/or documented procedures require that all specified inspections and tests
and calibrations, including those specified on receipt or in process, have been carried out and that
the results meet specified requirements.
Equipment release and service delivery does not proceed until all the specified activities have
been completed and the associated data and documentation are available and authorized unless
otherwise approved by the customer.
Mythical True Value Metrology has established and maintains records that provide evidence that
equipment has been inspected and/or tested and calibrated. These records show clearly whether
the equipment has passed or failed according to defined acceptance criteria. Where the
equipment fails to pass any inspection, the process defined in the applicable Mythical Airlines
policy (outside the scope of this Business Management System) is followed. In the case of
equipment owned by an external customer, the customer is notified and the item is returned as
rejected with the specific deficiencies noted.
Records identify the calibration authority responsible for the release of the equipment.
Mythical True Value Metrology ensures that service provided which does not meet requirements
is identified, controlled where possible to prevent unintended use or delivery to the customer,
and corrected if it has been delivered. This policy is implemented in QP 8300. This procedure
includes provisions for:
• identification, documentation, evaluation, segregation (where practical), disposition of
nonconforming service, and for notification of the functions concerned;
• assigning responsibility for the review and the authority for disposition of nonconforming
service;
• correction of nonconforming service and re-verification/calibration of the affected
equipment after correction to demonstrate conformity (if necessary);
• handling of nonconforming service when it is detected after delivery to the customer.
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Mythical True Value Metrology server, are considered uncontrolled copies used for reference only.
Mythical Airlines Mythical True Value Metrology Page 33 of 34
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8.5 Improvement
Mythical True Value Metrology facilitates the continual improvement of the QMS through the
use of the quality policy, objectives, audit results, analysis of data, corrective and preventive
action and management review.
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Mythical True Value Metrology server, are considered uncontrolled copies used for reference only.
Mythical Airlines Mythical True Value Metrology Page 34 of 34
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- - - [END] - - -
All printed copies, and all electronic copies and versions except the one accessible on the
Mythical True Value Metrology server, are considered uncontrolled copies used for reference only.