Olivia Neiman

2 Braxmar Drive S, Harrison NY, 10528, United States, (914) 815-3090, neimano@umich.edu

E D U C AT I O N

Aug 2018 — Present Bachelor of Arts- Psychology, University of Michigan - Ann Arbor Ann Arbor, MI

• Major in Psychology and minor in Statistics in the College of Literature, Science and Arts- 3.6 GPA
• Relevant classes include cognitive science, social psychology, developmental psychology,  neuroscience,
educational psychology, research methods, statistical computing I and II and Spanish IV

E M P L OY M E N T H I S TO RY

Mar 2021 — Present Marketing Support Analyst , Promoboxx Boston, MA

• Analyzed and organized marketing campaign data for various brands in order to give brands insight into
consumer interactions
• Connected brands and retailers through Promoboxx platform to target consumers and increase product sales
• Answered support inbounds from brands and retailers to help them navigate the Promoboxx platform and
improve customer satisfaction

Aug 2020 — May 2021 Teacher Assistant , University of Michigan Ann Arbor, MI

• Facilitated open discussion among students about professional development and psychology related research in
order to encourage critical thinking
• Created class slides, class activities, graded student work and acted as a resource and bridge between students
and the professor
• Organized volunteer site placement work with tutoring center in order to encourage community involvement

Sep 2019 — May 2020 Research Assistant, University of Michigan Ann Arbor, MI

• Conducted social good research: "Understanding Use of Entrepreneurial Support Platforms in Low-Income
Communities", resulting in a greater understanding of the goals and resources for entrepreneurs
• Researched how social network sites such as Facebook can aid starting entrepreneurs and improve their
communities in order to share resources and trends of the benefits of social media for starting entrepreneurs
• Conducted literary reviews and participant interviews, coded interviews, and drafted a research paper

May 2019 — Aug 2019 Hospitality, The Hilton Hotel Rye Brook, NY

• Facilitated exceptional customer service by guiding guests through an enjoyable experience at the Hilton
• Worked with the hospitality team to learn administrative and operational mechanisms of large corporations
• Provided professional guest services, friendliness to ensure high guest satisfaction

Feb 2013 — Jun 2017 Chocolatier , Chocolations Mamaroneck, NY

• Gained experience in customer service and hospitality at a young age and learned the ins and outs of managing
a small business through observing my co-workers and boss over four years
• Managed storefront, made phone calls and handled complaints in order to satisfy customer needs

VO L U N T E E R E X P E R I E N C E

Sep 2020 — Present Volunteer Tutor, 826Michigan Ann Arbor, MI

• Tutored children grades K-8 over zoom in math and writing in order to assist with online learning
• Dedicated time to help those who are struggling during this stressful period

Jun 2019 — Present President, Love Your Melon Co Ann Arbor, MI

• Raised awareness and money to donate to pediatric cancer research

• Supported pediatric cancer patients by visiting children in Hospitals and sending them cards
• Supported families with children that are suffering from cancer by hosting dinners

SKILLS Data Analysis Experienced Fluent in Spanish Experienced

Market Research Experienced Leadership Expert