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SPG Mobile Check-In & Check-Out at A Glance: Day Prior To Arrival Day of Departure
SPG Mobile Check-In & Check-Out at A Glance: Day Prior To Arrival Day of Departure
PMS
*Where applicable
Confidential & Proprietary | Marriott International
Control Panel | Overview
The Control Panel is a web-based tool used to manage Mobile Check-In and Check-Out requests. It is completely separate from your PMS. To access the Control
Panel, you will need to reach out to your manager to receive the Control Panel URL. After you log in with your Marriott EID and password, this is how the Mobile
Check-In requests are displayed.
8
1
5
4 6
2
3 7
1 Check-In and Check-Out tabs: 3 Make a Green Choice: 7 Green check indicates the request
Requests are separated into 2 listings; Identifies if the member chooses to has been processed
new requests are in red. All requests participate (where applicable)
must be processed 8 For Control Panel Administrator only
4 Member Level:
2 After making PMS updates, select the Identified by the letter. PTS indicates
reservation(s) to take action through elite member welcome gift of bonus Starpoints
one of the buttons above the listings.
These include: 5 Filter and search tools
Check-in tab - Process Check-in,
Send Notification (of room readiness), 6 Arrival and departure times requested
Process Late Check-Out by the member
Check-Out tab - Process Check-Out
If you have any questions, please reach out to your manager. For technical support email support.mobileguestservices@marriott.com