Trouble Shooting

Problem Possible Reason Solution

Sealing ring not installed
properly
1 Difficulty with closing the lid
Float valve in the popped-up
position
Pressure inside the cooker
2 Difficulty with opening the lid
Float valve stuck at the
popped-up position
Position the sealing ring
well
Slightly press the float
valve downward
Position the steam release
handle to the venting
position to release the
internal pressure. Open the
lid after the pressure is
completely released
Press the float valve lightly
with a pen or long utensil

Steam leaks from the side No sealing ring Install the sealing ring
3
of the lid Sealing ring damaged Replace the sealing ring
Food debris attached to the
Clean the sealing ring
sealing ring
Open then close the lid
Lid not closed properly
again
Clean the float valve
Food debris on the float
silicone
Steam leaks from float valve silicone seal
4 seal
valve for over 2 minutes
Float valve silicone ring Replace the float valve
worn- out silicone ring
Too little food or water in Add water according to the
inner pot recipe
5 Float valve unable to rise Close the lid completely,
Float valve obstructed by
see “Getting Started”
the lid locking pin
section
Turn the steam release
Steam release valve not in
Steam comes out from handle to the sealing
6 sealing position
the steam release valve non-stop position
Pressure control fails Contact support
Lid is not in the correct Close the lid for pressure
7 Display flashes “Lid” position for the selected cooking or open the lid for
program sautéing
Inspect the power cord to
Bad power connection or no ensure a good connection,
Display remains blank after power check if the power outlet is
8 active
connecting the power cord
Cooker’s electrical fuse has
Contact support
blown
All LEDs flash
with a code C1 Faulty temperature sensor Contact support
appearing on
9
screen and the
warning beep
C2 Faulty temperature sensor Contact support
is ON
Temperature is too high
Insert the inner pot
C5 because inner pot is not
properly
placed into the cooker base
Temperature is too high
Put food and water in the
because there is no water in
inner pot
inner pot
 Problem Possible Reason Solution
C6 Faulty pressure sensor
Contact support
C6H Faulty HIGH pressure sensor
C6L Faulty LOW pressure sensor
Adjust dry rice and water
Too little water
ratio according to recipe
Rice is half cooked or too
10 After cooking cycle
hard
Lid opened too early completes, leave the lid on
for 5 more minutes
Adjust dry rice and water
11 Rice is too soft Too much water
ratio according to recipe
Starch deposits at the
Indication of overheating. bottom of the inner pot
The cooker beeps 5 times
The cooker has reduced the might have clogged heat
and displays the message
12 heating temperature, and dissipation. Stop the
“burn” after the cooking
may not reach cooking cooker and inspect the
program started.
pressure bottom of
the inner pot
The sound of power
switching and expanding
This is normal
Occasional ticking or light pressure board when
13 changing temperature
cracking sound
Bottom of the inner pot is Wipe bottom of the inner
wet pot dry before cooking

If you experience any problems with the cooker, need technical assistance
or product return information, please contact the Instant Pot support team
using the methods below:
• Create a support ticket: www.InstantPot.com/support/
• Email: support@instantpot.com
• Call 1-800-828-7280 for the customer care team.

You can also find tips, videos and FAQs on www.InstantPot.com/faq/

The issues in the following tables do not always indicate a faulty cooker.
Please examine the cooker carefully before contacting the support for
repair.