Emps at Main

CHAPTER-I
THEORETICAL FRAMEWORK
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1.1 INTRODUCTION
The project was undertaken at Kesoram cements in the area of HR-Admin. This project is
an opportunity to enhance my skills in the area of my interest which is related to human
resources. This project helped me in understanding organization-employee & employee-
employee relationships, dealing with different people, understanding the organization
culture, the way employees deal with their work, handling customers etc.
The project focused on understanding organizations employees and their satisfaction levels
in the area of administration of the organization i.e., Kesoram cements International
Limited. It also deals with an important module related to organization i.e., HR-Admin
module, which tells us about the entire work managed by the Administration Department
in the organization- the purpose, scope, objectives, procedures and responsibilities of
different processes that are being followed in the organization.
The study is done through different way such as conducting a survey or direct talking to the
employees but there would be difficulty as the employee will not give accurate data.
Administration which is one of the functions of HR has many things to do, as it plays a
vital role in the day to day activities that will be carried out within the organization.
Administration department which takes care of all the day to day activities stationary,
parking, pantry, vendor management handling complete facilities and infra structure of
office, liaison with external agencies etc. As there are many functions/ duties done by the
employees a standard procedure is to be followed by the employees to carry on their work,
so the study is to know the operating procedures from the employees in the administration
department and create SOP (Standard Operating Procedure) for different jobs done by the
employees
1.2 BACKGROUND
 Kesoram cements is in the business segments of Fertilizers, Specialty Nutrients, Crop

Protection and Retail. It manufactures a wide range of fertilizers and markets around 2.9
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million tons making it a leader in its addressable markets and the second largest phosphatic
fertilizer player in India.
 Kesoram cements has also ventured into the retail business setting up more than 425 rural
retail centers in the agro and lifestyle segments. The Company clocked a turnover of Rs.9,
823 crores in 2011-12 (USD 1.93 billion as on March 31, 2012). It was ranked among the
top 20 best companies to work for by Business Today and was also voted as one of the ten
greenest companies in India by TERI, reflecting its commitment to the environment and
society. Kesoram cements is a part of the Rs. 22,314 crores (USD 4.4 billion as on March
31, 2012)
 PROBLEM STATEMENT
This study consist questions related to administration of the organization. It consists of

questions related to different administration processes like how satisfied employees are
with the present administration, what are their expectations and how can be the
administration improved. The study for this project is based on the data collected from 50
employees of the organization.
This study also consists of different procedures that are to be followed by the employees
of administration department for implementing different processes like procedure to be
followed for making purchases, issuing of stationary to employees, cafeteria etc. The study
for this project is based on the data collected from the employees in Administration
Department of Kesoram cements
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DEFINITIONS OF EMPLOYEE SATISFACTION
The term of employee satisfaction was brought to lime light by hop pock (1935). He
received 32 studies on employee satisfaction conducted prior to 1933 and observed that
employee satisfaction is combination of psychological, physiological and environment
circumstances that cause a person to say “I am satisfied with my job”.
Perhaps one way to define employee satisfaction may be say that it is the ends state of
feeling emphasis the fact that the after a task is accomplished or activity has taken place
whether it is highly individualistic effort of writing a book or collecting endeavour of
constructing of dam.
We quote a few definitions of Employee satisfaction

 Employee satisfaction is defined as “a pleasurable or positive emotional state resulting
from the appraisal of one’s job or job experience”.
E.A.Lock
 Employee satisfaction is set of favorable or unfavorable or unfavorable feelings with which
employees view their work.
D.C. Feldman
Why Employee satisfaction is required
 “In my point of view study of employee satisfaction help the company to maintain a
standard and also increase the productivity by motivating the employee.
 The organization will know how much employees are capable and interest at work place.
 Employee’s satisfaction will also tell us what the things still to be satisfied are.
 It helps to know the working condition and what are the things that affect them not to work
properly.”
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M
F
S
T
L
A
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P
IN
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G
Y
V
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SOURCES OF EMPLOYEE SATISFACTION
Figure-3 Sources of Employee Satisfaction
Several job elements contribute to Employee satisfaction. The most important amongst
them are wage structure, nature of work, promotion changes, quality of supervision, work
group, and working conditions.
 SALARY
Salary plays a significant role in influencing employee satisfaction. This is because of two
reasons. First money is an important instrument in fulfilling one’s need; and two,
employees often have seen pay as a reflection of management’s concern for them.
 NATURE OF WORK
Most employees crave intellectual challenges on jobs. They tend to prefer being given
opportunities to use their skills and abilities and being offered a variety of tasks, freedom
and feedback on how well they are doing. These characteristics make jobs mentally
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challenging job that has too little challenge creates boredom. But too much challenge
creates frustration and a feeling of failure.Under conditions of moderate challenge,
experience, pleasure and satisfaction.
 PROMOTIONS
Promotional opportunities affect employee satisfaction considerably. The desire for
promotion is generally strong among employees as it involves change in job content, pays,
responsibility, independence, status and the like. It is no surprise that the employee takes
promotion as the ultimate achievements in his career and when it is realized, he feels
extremely satisfied.
 SUPERVISION
There is a positive relationship between the quality of supervision and employee
satisfaction. Supervisors who establish a supportive personal relationship with subordinates
and take a personal interest in them contribute to their employee satisfaction.
 WORK GROUP
The work group does serve as a source of satisfaction to individual employees. It does so,
primarily by providing group members with opportunities for interaction, with each other.
It is well known that for many employees work fills the need for social interaction.
 WORKING CONDITIONS
Working conditions that are compatible with an employee’s physical comfort and that
facilitate doing a good job contribute to employee satisfaction. Temperature, humidity,
ventilation, lighting and noise, hours of work, cleanliness of the work place and adequate
tools and equipment are the features which affect employee satisfaction.
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SOP’s IN HR-ADMIN MODULE
SOP-Standard Operating Procedure is a set of written instructions that document a routine

or repetitive activity which is followed by employees in an organization. The development
and use of SOP’s are an integral part of a successful quality system. In the face of a
challenging regulatory environment, some leading companies have found ways to improve
quality and costs significantly. To drive this kind of beneficial change, companies must
first create a culture where quality objectives are transparent and well understood. These
goals can be achieved by following certain set of procedures called as “Standard Operating
Procedures”.
The SOP’s created are 29 which include the processes relating to Issue of stationary,
Corporate Purchases, Imprest Management, Processing of Employee Mobile Invoices,
Official Tour and Travel Services, Guest House and Hotel Reservations for Employees,
Raising Capital Expenditure Proposal, Hand Set & SIM (Subscriber Identity Module) Card
Connection, Maintenance of vehicles, Maintenance of First Aid Kits & Medicines, Issue of
Access Control Cards, Pantry Services, Management & Allocation of Conference Halls,
VIP Lunch Facility, Executive Lunch Facility, Courier Processes, Annual Party, Telephone
Service at Work Stations, Visitor Entry & Exit, Lost & Found, Annual Picnic, Parking
Facility, Issue of Gate Pass, Assignment of workstations, Security Services, Key
Management, Building Maintenance, Office Boy Services and House Keeping Services.
Annexure-1 shows some of the SOP’s and a brief description about some of the processes
are discussed below:
NAME OF DESCRIPTIOIN
THE
PROCESS
A Requisition form should be filled and should get an

approval must be taken from their respective department head
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ISSUE OF or reporting manager by the employees for the issue of
STATIONARY stationary. The requisition form must be submitted to the
person who is the in-charge of stationary or Administrative
Representative, who in turn take the form given by the
employee and make a record of it and issue the stationary
mentioned in the requisition form to the employees.
Employees must forward an email/hard copy by specifying

HANDSET & their requirements i.e. whether they require both handset and
SIM CARD SIM card or only SIM card connection with the approval of
CONNECTION their Department Head to the Administrative Representative.
If employees need both depending on company policies and
employee eligibility criteria a handset with SIM will be issued.
Employees who require handset can take it through the
company or opt to buy themselves and money will be
reimbursed as per the employee eligibility. If employees
require only a SIM connection then they are issued or
provided with only SIM card within 24 hours of the request.
Conference halls are allocated on availability basis. Executives

who require conference halls must send an email to the
Administrative Representative. The email must contain some
of the basic details like agenda for meeting, the number of
people participating in the meeting/ conference, date and
timings the conference is planned, whether they require the
Management & conference hall for Video conferencing or general meetings,
Allocation of the number of extra lunch, refreshments stationary required.
Conference Depending on the requirements and the availability of
Halls conference halls the Administrative Representative allocates a
conference hall.
In case of cancellation of conference/meeting after allocating
the conference hall, information must be given about the
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cancellation of the conference/meeting to the representative of
administration department so that it can be reallocated. In case
conference hall is not available an email is sent regretting the
same.
At Kesoram Cements House keys are maintained by the

security posted at the reception. There are 1060 keys managed
by the security which include keys related to storage, desk
drawers, cabins, cupboards, main doors, compactors, kitchen
Key cupboard keys, terrace keys, water tank keys and main gate
Management keys. Duplicate keys are not given to employees. On approval
of the administration head only the security in charge opens as
requested by employees. In case if employee lost their keys
related to workstation then the security in charge will open the
lock of the respective workstation and the lock will be
replaced in the subsequent weekend.
Workstations are allotted to employees in case of a new joiner

or in case of transfers. Floors are decided based on the
Assignment of departments. Workstations are allotted to employees based on
workstations availability and eligibility of the employee and are allotted
when HR makes a request to the administration head, then as
per grade and department workstations are allotted.
Administrative Representative informs the IT department &
Mail room representative for issuing of PC/Laptop according
to employee eligibility and allocates a landline connection
respectively there after handover keys of cabin/drawers etc to
employee directly. When an employee resign/leave/retain the
job then all the keys have to be handed over to the
Administration head.
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Anyone who finds an item within the office premises hands it
over to the security person at the reception with the details of
the location and the name of the person who finds it. Security
person at reception maintain a register for lost & found and the
details regarding the found item like date & time it was found,
description of the material, etc. are entered into the register.
The item found is kept for 48 hours with the security and
Lost & Found incase of claims, after conformation from the person if
description matches, then claimed item is given to the person
after entering the concerned details into the lost & found
register. In case item is not claimed within 48 hours then the
item is given to the administrative manager. If the item is
expensive, then the item is disposed after 1 year and the
money is refunded to the company. If the item is of low value,
then the admin manager takes a call as deemed fit by the
person. The person who lost an item intimates the security
person at reception or contact/email to the administration head.
Table-1 Brief Description of SOP’s
EMPLOYEE SATISFACTION:
The term of employee satisfaction was brought to lime light by hop pock (1935). He received
32 studies on employee satisfaction conducted prior to 1933 and observed that employee
satisfaction is combination of psychological, physiological and environment circumstances
that cause a person to say “I am satisfied with my job”.
10
Perhaps one way to define employee satisfaction may be say that it is the ends state of feeling
emphasis the fact that the after a task is accomplished or activity has taken place whether it is
highly individualistic effort of writing a book or collecting endeavour of constructing of dam.
The data sources are mainly relying on primary data. The primary data collected mainly
through employees with the help of structured questionnaire and personal interview.
For employee satisfaction survey a questionnaire based on administration issues is prepared.

The data for employee satisfaction is collected through survey method by obtaining
information based on the questionnaire prepared. The questions are mainly on satisfaction
level of employees on maintenance, cleanliness, lunch, stationary provided for them etc.
The study for Employee Satisfaction was done as follows:
 Preparation of questionnaire: A questionnaire to know about the employee’s level of

satisfaction and their comments and advices on several administrative issues like
maintenance, hygiene & cleanliness, physical working conditions, quality of food etc. is
prepared. (Annexure-2)
 Conducting survey: There after a survey is conducted by taking a sample of 50 employees

working at Kesoram Cements
 Analysis: Once the survey is finished the data is entered into excel and is analyzed.
The sample taken for this survey was 55; the survey was conducted by a structured
questionnaire method which mainly focused on employee’s satisfaction with the services
offered by the administration department. The services provided by the administrative
department are providing stationary to employees once in a week, security, lost and found,
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pantry services, keys management, allocation of work stations and telephones to
employees, maintenance of the building, stair cases, rest room areas, hallways, scheduling
the weekly menu for lunch, providing employees with mobile phones and SIM cards,
access cards, allocation of conference halls etc.
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CHAPTER-II
METHODOLOGY
OBJECTIVES
.The main objectives of the study is to know about
 The employee satisfaction levels regarding administration at Kesoram cements.
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 Developing a HR-Admin module by knowing the processes been followed at Kesoram
cements House by Admin Department employees and make SOP (Standard Operating
Procedures) to embed them in the HR-Admin Module which will be uploaded into the
‘Connexitions’ portal used as reference by the employees of Kesoram cements.
 Suggesting improvements in Admin processes and procedures on the basis of results
derived.
METHODOLOGY
The methodology for the study is a way to systematically collect the facts or data,
analyzing the fact and sorting out conclusions in the form of solutions towards the
concerned problems. The context of my study is based on collecting data from employees,
sorting out the methods and procedures they follow for different processes they do and
prepare a module based on the data given by them.
It was a primary survey, through questionnaire method (mainly close ended) as well as
interview method. This has given some qualitative and quantitative results which are
tabulated and presented in the further chapters.
DATA SOURCES
The data sources are mainly relying on primary data. The primary data collected mainly
through employees with the help of structured questionnaire and personal interview.
The data was collected through personal interview method for the HR-Admin module by
asking employees about the work they do, the process and procedures they follow, the way
they relate organizations work with outsiders. The questions were mainly on awareness,
interests, modification and, satisfaction of the company.
For employee satisfaction survey a questionnaire based on administration issues is

prepared. The data for employee satisfaction is collected through survey method by
obtaining information based on the questionnaire prepared. The questions are mainly on
satisfaction level of employees on maintenance, cleanliness, lunch, stationary provided for
them etc.
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The study for HR-Admin Module was done as follows:
 Data Collection: The required data is collected from the employees of Administration
Department at Kesoram cements. The data is collected through personal interview, data
about the work done by the employee, process followed for the work, purpose of it are
known from the employees and is roughly noted.
 Sorting the data: The data collected from the employees is studied, analyzed and is sorted
into different sections and sub-sections as per the required format. The format used for
writing SOP’s is ISO 9001 format.
 Preparing the SOP: There after the data sorted is written in a word document as per the
required format. (Annexure-1)
The study for Employee Satisfaction was done as follows:
 Preparation of questionnaire: A questionnaire to know about the employee’s level of

satisfaction and their comments and advices on several administrative issues like
maintenance, hygiene & cleanliness, physical working conditions, quality of food etc. is
prepared. (Annexure-2)
 Conducting survey: There after a survey is conducted by taking a sample of 50 employees
working at Kesoram cements.
 Analysis: Once the survey is finished the data is entered into excel and is analyzed.
ORGANIZATION OF THE ENTIRE STUDY

The study has been organized in the following chapters.
Chapter 1 deals with introduction to the project
Chapter 2 deals about the company: where in there is a brief description given about the
organization and also the group.
Chapter 3 deals with HRM- A conceptual framework: where some basic concepts of HR,
standard operating procedures that are prepared to add in the HR-ADMIN Manual and
employee satisfaction which is known through the survey is described.
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Chapter 4 deals with analysis of the standard operating procedures that are being followed
in the company.
Chapter 5 deals with analysis of employee satisfaction survey. findings, suggestions and
conclusion.
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CHAPTER-III
ORGANIZATION PROFILE
INTRODUCTION OF CEMENT:
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The basic need of human being is food clothing and shelter love and affection possession
is on never ending process for a human being.
As the time passes on human beings their wants and wishes also changed from ancient times to
modern times and among them the living pattern and costruction works also have been changed from
temporary construction of house to permanent construction and the basic material used in construction is
“Cement”.
Cement the word derived from a latin word ‘CEMENTTUM’ means stone chipping such as we
used in roman.
Cement the word as per oxford, it is commonly used is any substance applied for soft stocking
things. But cement means is most vital and important material for modern constructions. It is a material
which sets and hardness when mixed with water. Cement is basically used in construction as a building
agent. In ancient times clay bricks and stones have been used for construction works.
The Romans were using a binding or a cementing material that would harden and water. The first
systematic effort was made by “SMEATON” who undertook the execution of a new light house in 1756.
He observed that
production obtained by during lime stone was the best cementing material for work under water.
The construction in lost centuries was with Lime that was the main equipment used for
construction work. The ancient constructions like Tajmahal, Qutubminar, MysorePalace, Red fort,
Charminar etc., the evidence of lime construction.
THE INDIAN CEMENT INDUSTRY:
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By staring priduction in 1914 the story of India cement industry is a stage of continuous of
growth.
India is the fourth largest cement producer after China, Japan and U.S.A. so far annual production
and demand has been growing a pace at roughly 68 million tons with an installed capacity of 82 millions
tons.
In 1914 as the foundation of stable cement Industry was laid as sun above. It was Indian Cement
Company at Porbandar in Gujarat. In 1920, the cement marketing corporation was formed to promote the
sale and distribution of cement. A significant development was made in 1930 when all manufacturers
mergers together to form the Associated Cement Company Limited.
Cement Industry is the major Industry it has taken rapid strides for a modest beginning at
porbandar in 1914 to the 1980’s with over understanding out of the 60 units, 14 units are in the public
sectors remaining units are in private sector.
Indian endowed with cement grade lime stones (90 Billion tons ) and coal (190 Billion tons ).
The basic raw material required for cement manufacture and self sufficient in manufacturing cement
making machineries. During nineties it had a particular impressive expansion with a growth rate of 10%.
The strength and vitality of cement Industry can be gouged by the intrest shown and support
given by World Bank, considering the excellent performance of the industry in utilizing loans and
achieving the objectives and targets. The World Bank is examine the feasibility of providing a third line
of credit for further upgrading Industry in varying areas, which will make it global.
Therefore, India today totally installed capacity of over 30 million tons, employing over a 100
thousand people directly and contributing amount of rupees 8 billion to India’s GDP.
TECHNOLOGY:
Cement may be manufactured employing three alternative technologies.
1. The largely out molded well process technology.
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2. The more modern dry process that requires only 19% coal utilization.
3. The latest percallinator technology through which optimum utilization may be achieved.
Here the calcinatory or raw.
Material is partly or completed carried out before the feud enters the rotator kin besides saving power, the
adoption of this technology enable in increase in installed capacity by 30-35%, the 30,000 tons per day
plants being setup in the country use this technology.
TECHNOLOGICAL CHANGES:
Continuous technological upgrading and assimilation of latest technology has been going
on in the cement industry. Presently 93% of the total capacity in the industry is based on modern
and environment friendly dry process technology and only 7% of the capacity is based on old
wet and semi-dry process technology.
There is tremendous scope for waste heat recovery in cement plants and there by reduction in
emission level. One project for co-generation of power utilizing waste heat in an Insian cement plant is
being implemented with Japanese assistance under Green Aid Plan. The induction of advanced
technology has helped the industry immensely to conserve energy and fuel and to save materials
substantially.
India is also producing different varieties of cement like Ordinary Portland Cement (OPC), Portland
Puzzling Cement (PPC), Portland Blast Furnace Slag Cement (PBFS), Oil Well Cement, Rapid
Hardening Portland Cement, Sulphate Resisting Portland Cement, White Cement etc. production of these
varieties of cement conform to the BIS Specifications. Also, some cement plants have set up dedicated
jetties for promoting bulk transportation and export.
TOTAL PRODUCTION:
The cement industry comprises of 125 large cement plants with an installed capacity of
148.28 million tons and more than 300 mini cement plants with an estimated capacity of 11.10
million tons per annum. The Cement Corporation of India, which is a Central Public Sector
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Undertaking, has 10 units. There are 10 large cement plants owned by various state
Governments. The total installed capacity in the country as a whole is 159.38 million tons.
Actual cement production in 2005-06 was 116.35 million tons as against a production of 107.90
million tons in 2004-05, registering a growth rate of 8.84%. Major players in cement production are
Ambuja cement, Aditya cement, J K Cement and L & T cement.
Apart from meeting the entire domestic demand, the industry is also exporting cement and
clinker. The export of cement during 2004-05 and 2006-07 was 5.14 million tons and 6.92 million tons
respectively. Export during April-May, 2005 was 1.35 million tons. Major exporters were Gujarat
Ambuja Cements Ltd. and L & T Ltd.
The planning commission for the formulation of X Five Year Plan constituted a ‘Working Group
on Cement Industry’ for the development of cement industry. The Working Group has identified
following thrust areas for improving demand for cement;
1. Further push to housing developments programs;

2. Promotion of concrete Highways and roads, and
3. Use of ready-mix concrete in large infrastructure projects.
Cement industry has been decontrolled from price and distribution on 1 st march 1989 and de-licensed
on 25th July 1991. However, the performance of the industry and prices of cement are monitored
regularly. Being a key infrastructure industry, the constraints faced by the
Actual cement production in 2005-06 was 116.35 million tons as against a production of 107.90
million tons in 2004-05, registering a growth rate of 8.84%. Major players in cement production are
Ambuja cement, Aditya cement, J K Cement and L & T cement.
Apart from meeting the entire domestic demand, the industry is also exporting cement and
clinker. The export of cement during 2004-05 and 2006-07 was 5.14 million tons and 6.92 million tons
respectively. Export during April-May, 2005 was 1.35 million tons. Major exporters were Gujarat
Ambuja Cements Ltd. and L & T Ltd.
The planning commission for the formulation of X Five Year Plan constituted a ‘Working Group
on Cement Industry’ for the development of cement industry. The Working Group has identified
following thrust areas for improving demand for cement;
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4. Further push to housing developments programs;
5. Promotion of concrete Highways and roads, and
6. Use of ready-mix concrete in large infrastructure projects.
Cement industry has been decontrolled from price and distribution on 1 st march 1989 and de-licensed on
25th July 1991. However, the performance of the industry and prices of cement are monitored regularly.
Being a key infrastructure industry, the constraints faced by the industry are reviewed in the Infrastructure
Coordination Committee meetings held in the Cabinet Secretariat under the Chairmanship of Secretary
(Coordination). The 444 Committee on Infrastructure also reviews its performance.
DISTRIBUTION SYSTEM:
Distribution of cement was entirely under Government control until 1982. at present the
Industry has to make an agreement towards the levy quota which is to be sold compulsorily to
the Government the rest of the output or open market quota may be sold in the open market
evolved prices the output lifted by the Government is allocated state wise.
NEED AND IMPORTANCE:

In India we see rapid industrial development in the last few centuries. Indian industry is growing
at considerable ratio which reveals India is a developing country. And there are different industrial sectors
are playing a vital role for the economy’s development. They are steel cement SOF. Information
Technology Medical Science etc.
One among them was “CEMENT INDUSTRY” which plays a vital role for the country’s
development. In India cement industry is growing rationally and marketing is the king pin of all activities
particularly to the business because of this changes in the external environment i.e., social, political, legal,
technical and international environment and changes in marketing. There is increased in the salaries in all
most in every market leading to competition is aspects of price, promotion etc., which help to increase the
standard of living of people.
The manufacturers of Cement like Kesoram cement, India limited, Orient limited, Ultratech etc.
are providing cement and they are distributing cement through wide network of dealers.
Kesoram cements are doing its business from decades and it is continuously contributing to the
national economy. In even Industry now a days there is no special interest for particularly department like
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production or manufacturing but know a days total quality management plays a vital for the company’s
success.
Distribution channel which plays a vital role for the company success. Distribution channels are
link between the company and consumers.
ABOUT THE Company
Kesoram cement industry is one of the leading manufacturers of cement in

India. It is a day process cement plant. The plant capacity is 8.26 lakhs tones per
annum. It is located at Basanth Nagar in Karim Nagar district of Andhra Pradesh,
Basanth Nagar is 8km away from the ramagundem railway station linking madras
to New Delhi. The chairman of the company is sty. B.K Birla
HISTROY:-
The First Plant for manufacturing of Rayon Yarn was established at Tribeni,
District Hooghly, West Bengal and the same was commissioned in December,
1959 and the second plant was commissioned in the year 1962 enabling it to
manufacture 4,635 metric ton per annum (mtpa) of Rayon Yarn. This Unit has
6,500 metric ton per annum (mtpa) capacity as on 31.3.2013.

The plant for manufacturing of Transparent paper was also set up at the same
location at Tribeni, District Hooghly, West Bengal, in June, 1961. It has an annual
capacity to manufacture 3,600 metric ton per annum (mtpa) of Transparent Paper.

The Company diversified into manufacturing of Cast Iron Spun Pipes and Pipe
Fittings at Bansberia, District Hooghly, West Bengal, with a production capacity of
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45,000 metric ton per annum (mtpa) of Cast Iron Spun Pipes and Pipe Fittings in
December, 1964.

The Company subsequently diversified into the manufacturing of Cement. In 1969,
it established first Cement Plant under the name 'Kesoram Cement' at Basantnagar,
Dist. Karimnagar (Andhra Pradesh). To take advantage of favourable market
conditions, in 1986 another Cement Plant, known as 'Vasavadatta Cement' was
commissioned by it at Sedam, Dist. Gulbarga (Karnataka). The Cement
manufacturing capacities at both the plants were augmented from time to time
according to the market conditions, last being the commencement of commercial
production at Unit IV of Vasavadatta Cement having capacity of 1.65 million
metric ton.
As on 31.3.2013Kesoram Cement and Vasavadatta Cement have annual Cement

manufacturing capacities of 1.5 million metric ton and 5.75 million metric ton
respectively.

The Company in March 1992, commissioned a plant at Balasore known as Birla
Tyres in Orissa, for manufacturing of 118 metric ton per day automotive tyres and
tubes in the first phase in collaboration with Pirelli Ltd., U.K., a subsidiary
company of the world famous Pirelli Group of Italy - a pioneer in production and
development of automotive Tyres in the world. The capacity at the Balasore Plant
stands augmented to 271 MT per day production facility as on 31.3.2013.
A Greenfield project was started in Haridwar in the state of Uttarakhand to produce

Bias Bus / Truck Tyres, Motor Cycle / LCV Tyres and Bus / Truck Radial Tyres at
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a capital outlay of Rs. 1791.50 Crore with 552 MT per day production capacity. It
commenced the commercial production in phases in the Financial Year 201110-11
& 2011-12.

The Company as on 31.3.2013 has the capacity to produce 823 MT/day of tyres,
tubes and flaps in the aforesaid two Plants.
It has small manufacturing capacities of various Chemicals at Kharda in the State
of West Bengal comprising of 12,410 mtpa of Caustic Soda Lye, 5,045 mtpa of
Liquid Chlorine, 6,205 mtpa of Sodium Hypochlorite, 8,200 mtpa of Hydrochloric
Acid, 3,200 mtpa of Ferric Alum, 18,700 mtpa of Sulphuric Acid and 16,20,000
m3 per annum of purified Hydrogen Gas.
Now Kesoram:
The Company is a well-diversified entity in the fields of Tyre, Cement, Rayon

Yarn, Transparent Paper, Spun Pipes and Heavy Chemicals with two core business
segments i.e. Tyres and Cement constituting about 94.91% of the turnover as on
31.3.2013.
In the Spun Pipes & Foundries and Hindusthan Heavy Chemicals, the units of the
Company, work was suspended from 2nd May, 2008 and 8th December, 2010,
which still continues till further notice
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The Company as of now is listed on three major Stock Exchanges in India i.e.
National Stock Exchange of India Ltd., Mumbai, Bombay Stock Exchange Ltd.,
Mumbai, The Calcutta Stock Exchange Association Ltd., Kolkata and at the
Societe de la Bourse de Luxembourg, Luxembourg.
THE AWARD WON ARE:
Kesoram cement bagged prestigious awards like national awards for

productivity and technology and conversation and several state awards for year
1984. Kesoram cement is best family planning effort “in the federation of Andhra
Pradesh chamber of commerce and industry and also national award for two
successive years 1985 and 1986. National award for mines safety for two years
1985-86 & 1986-1987. It has also bagged the national award for energy efficiency
for the year 1989-1990 for the performance among all cement plants in India. Thus
award stall by national council for cement and building material (NCCBM) in
association with the government of India.
Kesoram bagged the prestigious Andhra Pradesh state productivity

award in 1987-1989 also annexed state award for industrial management in 1988-
89 and also “Best industrial promotion expansion efforts” in the estate and
YajamanyzaRatna and best efforts of an industrial unit in the state to develop rural
economy was bagged for its contribution towards the responsibility of rural and
community development programmers of the year 1991. It also bagged the May
Day award “of the government of Andhra Pradesh for the best management and the
Pandit Jawaharlal Nehru silver rolling trophy for the industrial productivity effort
in the state of Andhra Pradesh by FAPCCI and also the India Gandhi memorial
26
national award for excellence. Best management award of the government of
Andhra Pradesh for the year 1993.
During the last 3 years the government of Andhra Pradesh has given the
following awards Best awards for the year 1994.
To keep the ecological balance they have also undertaken massive tree
plantation in the factory and government of India has nominated township areas
and them for VRIKSHMITRA award. Best effort of an industrial unit in the state
for rural development 1944-95 presented by chief minister in March 1996.
In the year March, 2012 “Best Management award 2012” for the best
Management practices in Kesoram Cement, Presented by Chief Minister.
To day in India cement industry is producing 7% per annum indication

surplus conditions while its demand is 56.7 million tones lies, per annum. Now the
cement market has become ‘buyer market’ which was a ‘selling marker’ till 1970’s
and so the quality & brand taken an upper edge for cement marketing.
To day installed at India cement industry is 771 lakhs tones. But in India 106
major plants are producing 583 lakhs tones while a India cement demand is 569
lakhs tones leaving the balance for exports.
INDIA’S WEAKNESSES:
27
a. The per capita consumption of the cement in India is very low.
b. The transport costs in India are very high.
c. The cement industry is facing with acute power shortage and raw material
problem.
d. The industry is also facing major packaging problems.
Opportunities:
a. The industry has tremendous potential for growth in India.

b. In near future cement is going to replace tar for the construction of roads.
c. There are good prospects for export with cement export promotion council.
d. The government polices of reduction in excise duty and exempting cement
from the just packaging may act as boon to the industry.
THREATS:
 The surplus levels are increasing as the production of the cement is

much greater than the consumption.
 In the present scenario of stiff competition there is a declining trend of
price.
 The performance of the smaller unit is badly hit by major takeovers.
 The crisis situation in South East Asian countries may create problem
to the exports of the industry.
28
AIMS:
 Continuous effort too improving productivity.

 Evaluating individual skill trough training and motivations.
 Total involvement through participant’s management activities.
 Creating healthy and safe environment.
 Social development.
Kesoram Industries Ltd. Reports Unaudited Earnings Results for the First
Quarter Ended June 30, 2013
Kesoram Industries Ltd. reported unaudited earnings results for the first quarter
ended June 30, 2013. For the quarter, the company reported net sales/income from
operations (net of excise duty) of INR 15,041.1 million against INR 15,366.8
million a year ago. Loss from operations before other income, finance costs and
exceptional items was INR 54.8 million against INR 174.4 million a year ago. Loss
from ordinary activities before tax was INR 1,102.6 million against INR 897.3
million a year ago. Net loss for the period was INR 959.6 million or INR 20.98 per
basic and diluted share before and after extraordinary items against net loss for the
period of INR 665.1 million or INR 14.54 per basic and diluted share before and
after extraordinary items a year ago.
REGIONAL (CAPACITY) SEGMENTAL INFORMATION
29
Key Executives for Kesoram Industries Ltd.
Name Board Relationships Title

Kamal Chand 8 Relationships Chief Executive Officer, Whole-Time
Jain B.Com., Director, Member of Share Transfer &
F.C.A. Finance Committee, Member of
Shareholders'/Investors' Grievance
Committee, Senior President of Kesoram
Cement and Senior President of
30
Name Board Relationships Title
Vasavadatta Cement
Chief Financial Officer and Senior Joint
U. S. Asopa No Relationships
President of Finance
Chief Executive Officer of Rayon &
SachinSaxena No Relationships
Transparent Paper
Arvind Singh No Relationships Chief Executive Officer of Birla Tyres
Joint President of Technical of Kesoram
Mahesh Agarwal No Relationships
Cement Section
Kesoram Industries Ltd. Board Members*

Board Primary
Name Relationships Company Age
Century Enka
Basant Kumar Birla 29 Relationships Ltd. 91
Kesoram
Kamal Chand Jain B.Com., F.C.A. 8 Relationships Industries Ltd. 74
Prasanta Kumar Mallik B.Com.,
F.C.A., C.A. 21 Relationships NRC Ltd. 78
Ashika Credit
Kashi Prasad Khandelwal 25 Relationships Capital Ltd 61
Kesoram
Manjushree Khaitan 14 Relationships Industries Ltd. 57
Kesoram Industries Ltd. Executive Committees*
31
Board
Committee Name Chairperson Relationships Members
Audit Committee B.Com., Prasanta Kumar 5
F.C.A., C.A. Mallik 21 Relationships Executives
Compensation Committee Prasanta Kumar 3
B.Com., F.C.A., C.A. Mallik 21 Relationships Executives
Corporate Governance
Committee B.Com., F.C.A., Prasanta Kumar 3
C.A. Mallik 21 Relationships Executives
Finance Committee Prasanta Kumar 3
B.Com., F.C.A., C.A. Mallik 21 Relationships Executives
Subsidiary Companies of Kesoram Industries
 Bharat General & Textile Industries Limited

 KICM Investment Limited
 Assam Cotton Mills Limited
Softshree Estates Limited
32
CHAPTER-IV
33
ANALYSIS
1. Maintenance of the building

Table-1
Very Dissatisfied 2 4%
Mostly Dissatisfied 1 2% 6%
Satisfied 24 44%
Mostly Satisfied 15 27%
93%
Very Satisfied 12 22%
34
Not Applicable 1 1% 1%
Source: Author’s computations from survey results.
INTERPRETATION:
The response indicates that 93% of the employees are satisfied with maintenance of the
building and 6% are dissatisfied.
2. Security services
Table-2
8%
Mostly Dissatisfied 2 4%
Satisfied 24 43%
92%
35
Not Applicable 0 0%
INTERPRETATION:
The response indicates that 92% of the employees are satisfied with the security services
and 8% are dissatisfied.
3. Facilities (lost & found, access cards, office doors & cubicles keys, paper/card
board recycling)
Table-3
8%
Mostly Dissatisfied 2 4%
Satisfied 21 38%
81%
36
INTERPRETATION:
The response indicates that 81% of the employees are satisfied with the facilities being
provided, 11% feel that the services provided are not applicable and 8% are of employees
are dissatisfied.
4. Work stations allotted

Table-4
Satisfied 25 46%
81%
Very Satisfied 5 9%
37
INTERPRETATION:
The response indicates that 81% of the employees are satisfied with the work stations
allotted to them, 13% of employees are dissatisfied and 6% feel that as not applicable.
5. Telephone services provided at work stations
Table-5
Satisfied 20 37%
81%
38
INTERPRETATION:
The response indicates that 81% of the employees are satisfied with the telephone services
provided at their work stations, 17% of employees are dissatisfied and 6% feel that as not
applicable.
6. The cleanliness of rest room areas, stair cases, hallways.
Table-6
Satisfied 15 27%
82%
39
INTERPRETATION:
The response indicates that 81% of the employees are satisfied with the telephone
services provided at their work stations, 17% of employees are dissatisfied and 6% feel that as
not applicable.
7. The physical working conditions (e.g., heating, ventilation, space, cleanliness)

Table-7

Satisfied 17 31%
70%
Very Satisfied 3 6%
Not Applicable 40 0 0% 0%
INTERPRETATION:
The response indicates that 70% of the employees are satisfied with the physical conditions
provided and 30% of employees are dissatisfied.
8. Pantry services
Table-8
Satisfied 17 31%
Very Satisfied 3 5% 71%
41
INTERPRETATION:
The response indicates that 71% of the employees are satisfied with the pantry services and
29% of employees are dissatisfied.
9. The standard of hygiene and cleanliness in the dining area (CoroNation).

Table-9
Satisfied 27 49%
95%
Not Applicable 0 0%
42
INTERPRETATION:
The response indicates that 95% of the employees are satisfied with the standard of
hygiene and cleanliness in the dining area (CoroNation) and 5% of employees are
dissatisfied.
10. How appetizing you find the food, taking into account the taste, recipes and
presentation
Table-10
Satisfied 25 45%
71%
Very Satisfied 43 1 2%
INTERPRETATION:
The response indicates that 71% of the employees are satisfied with the appetizing food,
25% of employees are dissatisfied and 4% feel that as not applicable.
11. The quality of food provided
Table-11
Satisfied 29 53%
Very Satisfied 2 4% 76%
44
INTERPRETATION:
The response indicates that 76% of the employees are satisfied with the quality of food,
20% of employees are dissatisfied and 4% feel that as not applicable.
12. Were the purchase orders processed timely once received by the
administration department
Table-12
Satisfied 14 25%
42%
Very Satisfied 2 4%

45
INTERPRETATION:
The response indicates that 42% of the employees are satisfied with the processing of
purchase orders, 13% of employees are dissatisfied and for 45% it is not applicable.
13. The overall services provided by administration department

Table-13
Satisfied 29 54%
82%
46
INTERPRETATION:
The response indicates that 82% of the employees are satisfied with the services provided by
administration department, 16% of employees are dissatisfied and for 2% of employees it is not
applicable.
FINDINGS
 All the data and documentation should be maintained properly as it will be very useful.
 Employee’s satisfaction is key area to get optimum work output.
 The administration processes that are followed at Coromandel International Limited are
standardized and are known to the employees.
 Employees feel very happy about the cordial and co-operate relationship between them
and departments.
47
 On an average 82% of the employees are satisfied with the administration department.
 Employees are mostly satisfied in the areas of maintenance of the building, security
services, facilities provided by the administration department like lost and found, access
cards, keys maintenance and cleanliness in the dining area.
 Employees want the administration department to be friendlier with them.
 The quality of food provided can be improved and simple wholesome food can be served
to employees as they come in the morning and leave at evening so in-between they only
take food that is provided in CoroNation.
 Microwave can be provided to employees as it will be helpful for those employees who
bring food from home.
SUGGESITIONS
 Management should ensure that employees of all departments get similar physical
working conditions on all working hours and also during extra work hours.
 Management should empathize with the employees and take their point of view before
implementing new policies or procedures related to employees (For Ex: Parking facility
need to be improved).
 The quality of food provided to employees needs to be improved.
 More recreation activities should be introduced so as to enable employees get some
relaxation during their work hours.
 The HR policies of the company must be strictly implemented and the policies need to be
improved. (For Ex: Some of the policies mentioned in theoretical are lagging to
implement in practical, lunch should be done only at CoroNation but in practice some of
the employees are having in the office area.)
 Admin Department can be friendlier with employees and can frequently be in touch with
employees so that they can meet employee’s expectations and create good will.
 Management can take up more activities which can bring the employees closer to the
management. (For Ex: Increasing the number of family meets etc.)
48
CONCLUSION
The study of Employee Satisfaction & preparation of SOP’s for HR-Admin Module in
Coromandel International Limited has provided the knowledge of working environment,
different procedures followed at Coromandel House. It has also given us an opportunity to study
the company’s HR policies & also know about the interrelationship that exists among employees.
The study was undertaken with a view to create standard operating procedures that are very
important for improvement and also for creating effective & efficient working procedures in the
company.
The analysis of the data reveals that 82% of employees are satisfied with the administration
department.
The survey results show that the satisfaction level is high in the following areas; maintenance
of the building &CoroNation, security services, facilities provided (lost & found, office doors &
cubicles keys, paper/card board recycling), allocation of work stations & telephones, cleanliness
of rest rooms, stair cases, hallways; satisfactory in pantry services, physical working conditions,
quality of food, mobile services and mostly dissatisfied with the parking facility and food as
46% of employees want change in the lunch provided to them.
The study concludes that the organization has to work on these areas(where satisfaction levels
are low) so as to improve employee experience in the organization which in turn will improve
employee productivity and enhance the organization reputation and goodwill.
BIBLIOGRAPHY
 Amstrong ,Micheal, (2006), “A handbook of Human resource management practice”, 10th

edition, Kogan Page- London and Philadelphia.
 Human Resources Process Manual of Coromandel
49
 Administration Manual of Coromandel
WEBSITES:
http://www.authorstream.com
ANNEXURE
QUESTIONNAIRE:
ADMINISTRATION SURVEY
NAME
50
EMPLOPYEE CODE
DEPARTMENT
GRADE
Please rate your level of satisfaction with the facilities provided by the administration
department based on your experience from last 6 months
Very Mostly Mostly Very Not

Satisfied
Dissatisfied Dissatisfied Satisfied Satisfied Applicable
Maintenance of
the building.
Security services
Facilities (lost &

found, access
cards, office doors
&cubicals keys,
paper/card board
recycling))
Work stations
allotted
51
Satisfied
Telephone
services provided
At work stations
The cleanliness of
rest room areas,
stair cases,
hallways.
The physical
working
conditions (e.g.,
heating,
ventilation, space,
cleanliness)
Pantry services
The standard of
hygiene and
cleanliness in the
dining area
(CoroNation).
How appetizing
you find the food,
taking into account
the taste, recipes
52
Satisfied
and presentation.
The quality of
food provided
Were the purchase

orders processed
timely once
received by the
administration
department
Company guest
house, overall stay
over there and
your experience
there.
The mobile
services provided
to you
Hotels provided to
you when you visit
some other places
on official
purpose.
Telephone or e-
53
Satisfied
mail interaction
with facilities
administrative
personnel.(i.e.
were they
courteous &
professional)
The printing,
binding and
scanning services
The travel
reservations made
by the admin
department.
The special
arrangement of
VIP lunches.
The recreation
activities
The lost & found

process being
followed in the
office.
54
Satisfied
Allocating &
maintenance of the
conference halls
The services
provided by
administration
department
Your suggestions for improving the work conditions
Do you want to have any changes in the lunch
o Yes
o No
If yes, what are the changes you need?
Do you receive the stationary required on time?
Yes
55
No
If no, please tell us your suggestions
Please give your suggestions for the improvement of administration department.
Submit
56

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CHAPTER-I

 Kesoram cements is in the business segments of Fertilizers, Specialty Nutrients, Crop

This study consist questions related to administration of the organization. It consists of

We quote a few definitions of Employee satisfaction

Figure-3 Sources of Employee Satisfaction

SOP-Standard Operating Procedure is a set of written instructions that document a routine

A Requisition form should be filled and should get an

Employees must forward an email/hard copy by specifying

Conference halls are allocated on availability basis. Executives

At Kesoram Cements House keys are maintained by the

Workstations are allotted to employees in case of a new joiner

Table-1 Brief Description of SOP’s

For employee satisfaction survey a questionnaire based on administration issues is prepared.

The study for Employee Satisfaction was done as follows:

 Preparation of questionnaire: A questionnaire to know about the employee’s level of

 Conducting survey: There after a survey is conducted by taking a sample of 50 employees

.The main objectives of the study is to know about

 The employee satisfaction levels regarding administration at Kesoram cements.

For employee satisfaction survey a questionnaire based on administration issues is

The study for Employee Satisfaction was done as follows:

 Preparation of questionnaire: A questionnaire to know about the employee’s level of

ORGANIZATION OF THE ENTIRE STUDY

Chapter 1 deals with introduction to the project

THE INDIAN CEMENT INDUSTRY:

Cement may be manufactured employing three alternative technologies.

1. The largely out molded well process technology.

1. Further push to housing developments programs;

NEED AND IMPORTANCE:

ABOUT THE Company

Kesoram cement industry is one of the leading manufacturers of cement in

As on 31.3.2013Kesoram Cement and Vasavadatta Cement have annual Cement

A Greenfield project was started in Haridwar in the state of Uttarakhand to produce

The Company is a well-diversified entity in the fields of Tyre, Cement, Rayon

THE AWARD WON ARE:

Kesoram cement bagged prestigious awards like national awards for

Kesoram bagged the prestigious Andhra Pradesh state productivity

To day in India cement industry is producing 7% per annum indication

a. The industry has tremendous potential for growth in India.

 The surplus levels are increasing as the production of the cement is

 Continuous effort too improving productivity.

REGIONAL (CAPACITY) SEGMENTAL INFORMATION

Name Board Relationships Title

Kesoram Industries Ltd. Board Members*

Kesoram Industries Ltd. Executive Committees*

Subsidiary Companies of Kesoram Industries

 Bharat General & Textile Industries Limited

1. Maintenance of the building

Source: Author’s computations from survey results.

Not Applicable 6 11% 11%

4. Work stations allotted

5. Telephone services provided at work stations

6. The cleanliness of rest room areas, stair cases, hallways.

7. The physical working conditions (e.g., heating, ventilation, space, cleanliness)

Very Dissatisfied 8 15%

9. The standard of hygiene and cleanliness in the dining area (CoroNation).

25% of employees are dissatisfied and 4% feel that as not applicable.

11. The quality of food provided

20% of employees are dissatisfied and 4% feel that as not applicable.

Not Applicable 25 45% 45%

13. The overall services provided by administration department

 Amstrong ,Micheal, (2006), “A handbook of Human resource management practice”, 10th

 Human Resources Process Manual of Coromandel

Very Mostly Mostly Very Not