Carl Yry R.

Biteng

1. Do you think that emotional intelligence would be important for a manager at FedEx to
have? Explain your answer.
2. How does FedEx develop its new leaders' emotional intelligence?
3. What else do you think that FedEx can do to enhance its managers' emotional
intelligence?

1. Yes, it will be very important for a manager working at FedEx company. Nowadays emotional
quotient is more important than intelligence quotient. Emotional intelligence is the process of
enhanced decision making by the individuals due to the self-awareness, motivation and increased
dedication for the goals. At fedex managers are highly trained for the leadership front to do best in
many complex business situations, The corporate leaders at FedEx are highly self-managed
managers dedicated to the organizational goals. Due to emotional intelligence a manager can
effectively manage its team of people for dedication, improved decision making, highly emotional
self-management, motivation and firm determination towards the organizational roles and
responsibilities to be achieved. The FedEx is one of the top global company in terms of its
unmatched leadership styles and its employees and managers are its real hallmark for success.

2. Integrating enthusiastic insight appraisal and improvement into a six-month handle for new
supervisors around the world, the FedEx Express group at their Global Learning Institute is building
the abilities and mastery for human first initiative. FedEx develop its new leaders’ emotional
intelligence by persisting in the face of obstacles, setbacks, and failure, they are always prepared to
solve the problem. They also use empathy, to understand the feelings of all employees.

3. Emotional Intelligence,it is a capacity or capability of recognizing or being aware of, controlling,

and expressing one's emotions, and to handle them effectively so it is managing the emotions to
adapt to an environment. FedEx Express is the world largest cargo airlines with large number of
employees moving millions of packages each day. The company is committed to developing
leadership capabilities to manage the changing workforce. So, the company has focused on Action-
Based Emotional Intelligence. Action-Based Emotional Intelligence has been focused by fedex
to enhance its mangers' emotional intelligence which include know yourself, choose yourself, give
yourself, and blended training and coaching. Know Yourself, increasing the self-awareness of
emotions and reactions. Choose Yourself, applying the consequential thinking, navigating emotions,
engage intrinsic motivation, and exercise optimism. Give Yourself, increasing the empathy and
pursue common goals. Blended Training & Coaching, it was also provided to develop leaders or
managers.