RESUME

Mutukuru: Karthik EMAIL: krthik5858@gmail.com

Customer service Agent PHONE NO: +91-9390151683

PROFILE
Highly skilled and reliable Doorman bringing forth experience and industry knowledge. Adept in
providing excellent customer service. Committed to bringing forth the highest level of support, and
handling all duties in an eloquent and positive manner.

EMPLOYMENT HISTORY
➢ CUSTOMER SUPPORT EXECUTIVE AT TATA BUSINESS
SUPPORT SOLUTIONS
Earned 4 months of experience as a customer care executive in TBSS. My main role in this
organization deals with handling the inbound calls of the customer and responding to the queries and
issues and provide a resolution to it, it was an Idea money wallet platform.

➢ ONLINE SPECIALIST AT TELEPERFORMANCE AND GLOBAL

SERVICES
Worked as an online specialist in this organization for a period of 10months, used to
handle international outbound sales process of google my business platform, working in this
organization learned how to deal with the customers. Increased client base by researching
competitive advantage while targeting prospective client needs.

EDUCATION
➢ SSC AT TVR MODEL HIGH SCHOOL, HYDERABAD
(JUNE 2006-MAY 2011)
➢ INTERMEDIATE AT NRI JUNIOR COLLEGE, KUKATPALLY
MPC (JUNE 2011-JUNE 2013)
➢ BACHELOR’S IN ELECTRONICS AND COMMUNICATION
ENGINEERING AT JNTU HYDERABAD (OCT 2013-JULY 2017)
PURSUED MY GRADUATION IN MALLA REDDY ENGINEERING
COLLEGE AND MANAGEMENT SCIENCES AFFILIATED TO JNTUH IN
ELECTRONICS AND COMMUNICATION ENGINEERING, DURING MY
COURSE WORKED ON PROJECTS BLUETOOTH BASED ROBOTIC
DEVICES and MOBILE FUSION AND AUTHENTICATED
TRANSACTIONS.
➢ MASTER’S IN TELECOM-MUNICATION ENGINEERING,
CASSINO, ITALY (NOV 2018-JULY 2021)
 RESUME
PURSUING MY MASTER'S DEGREE IN UNIVERSITY OF CASSINO AND
SOUTHERN LAZIO IN THE STREAM OF TELECOMMUNICATION ENGINEERING,
DOING MY MASTERS REMOTELY AS I PRESENTLY WORKING ON INTERNSHIP
AND THESIS WITH MY PROFESSOR ON JAVA PROGRAMMING.
SKILLS
➢ ABILITY TO WORK UNDER PRESSURE
➢ LEADERSHIP QUALITY
➢ GOOD COMMUNICATION SKILLS
➢ FRIENDLY
➢ HARD WORKING
➢ GOOD TECHNICAL SKILLS
LANGUAGES KNOWN
➢ ENGLISH
➢ TAMIL (MOTHER TONGUE)
➢ TELUGU
➢ HINDI
➢ KANADA
➢ ITALIAN
HOBBIES AND INTERESTS
Watching tv, listening music.
SOFTWARE SKILLS (TECHNICAL)
➢ JAVASCRIPT
➢ HTML
➢ CSS
➢ MONGODB
➢ MATLAB SOFTWARE
INTERNSHIP:
Currently doing on internship and thesis remotely in my university under the
assistance of my professor MARIO MOLINARA on WEB DEVELOPMENT using
WEBSTORM, JAVASCRIPT, html languages, and MYSQL, MongoDB as database.